Dribbleup Avis 

Little did I know that when you purchase the soccer ball you get automatically charged $16.99 for the Premium app usage. That just seem like a deceiving business practice, please let people decide whether they want to pay for premium or not. There is no refund so you will be stuck with it if you cancel.

My son is using the app, but not interested in premium level.

The ball arrived deflated, and despite trying to inflate it, it didn’t work. After contacting customer service, they sent a replacement, but the second one had the same issue. I’ve now gone through two defective products, and I’m really disappointed, especially since I was excited to try this with my sons. The concept seems great for teaching kids, but something needs to be done to fix this issue.

Dribbleup customer service was excellent. Prompt and helpful responses for an issue with a recently purchased stand. They went above and beyond, which is the type of company you want to work with for your children's development in sports. I'd recommend anyone to sign up and feel comfortable about any questions or issues that may arise with your purchase. That's hard to find these days!

Like the others are saying, I too came here to praise the customer service. Our order tracking was showing no movement and was a birthday gift, so I emailed customer service. They immediately shipped a new order. Our daughter couldnt wait to get started. The drills are challenging (she just turned 6), but it is something she can work toward. Thankfully, she doesnt get discouraged quickly, so this is a good product for her. I do wish the beginner levels were slower to demo - we have to pause and restart and help her understand what she’s supposed to be doing. Eventually, she’ll be more independent, but with the younger kids, you’ll need to be present.

Be careful when you buy. You’re signing up for a monthly subscription. I just noticed I was getting charged 16.99/month (June 2024) since Christmas. This was a gift, so imagine how pissed I was to learn that I wasted over $100 for something that was probably never used.

I will start by saying the product (Dribble Up Baseball Glove) did not work for us. I knew pretty much right away my kids did not have the patience or discipline to go through with the tutorials/drills. The return process was so easy and I received a return label within minutes of placing my request. The company also refunded my subscription to the app right away. I am beyond impressed. Even though the product was not a good fit, this company has secured a customer for life due to the amazing customer service.

I got this soccer ball as a Christmas gift to my little brother. The have been changing me and I’ve trying to get a hold of them for the pass 6 months and I haven’t gotten a response.

All I did was purchase a junior basketball.... this company took my credit card and enrolled me in some membership club I know nothing about.... stay away from this company.... they are deceitful....

I got this soccer ball as a Christmas gift to my nephew. Yet I was charged a monthly fee when they activated it without my knowledge or consent. I will never trust or buy anything from this company again. 6 months charged without my knowledge. BE CAREFUL WHEN YOU BUY and check your account for a dribbleup $16.99 monthly fee.

My son loved the video lessons and great technical support.

I ordered the wrong size ball for my son. Customer service was so fast and no question asked. We got our shipment within couple days. My 10 year old son loves it. I’m loving it! Thank you Grace.

On December 12, 2023 I purchased two items from Dribbleup as Christmas gifts for my grandchildren that I had shipped directly to them. Upon recently checking my credit card statement I saw a charge for $16.99 for a membership that I did not sign up for with dribbleup, and found that in January, and December as well that I was charged $16.99 for membership. No where in the purchasing process did I see anything that said I would automatically be enrolled in a monthly membership or I would never have purchased anything from this website. When I contacted them, they said they will credit me for the February charge but not the December & January charge as that was past 30 days.
After reading all 51 negative reviews on the Better Business Bureau’s website as well as 39 complaints filed it’s obvious that many people were misled by Dribbleup.

Great product. Bought this for my grandkids and they are both enjoying the drills and getting great workouts.

I bought this for my son, but I realized we couldn’t do the membership right now so I returned it. They have the best most responsive customer service. No Hassle complete refund no questions asked quick and polite. What a pleasant surprise. I will be buying again!

Customer service sucks , you have to go through this computer or emails to figure things out

Our stand (that holds the device) broke after only a few uses. I emailed customer service and had a perfect new stand by the end of the week! Great customer care!

I purchased dribble up for a gift. Before I even received the product my daughter told me there was not enough space in her small home. So I requested a refund. They were understanding and quickly sent me return labels. The customer service I received has been great, as great as I thought of the product. I think this would be good for any child that aspires to grow in sports.

Great customer service with good options to fit your needs. Bought this for my granddaughter for Christmas to help with her basketball skills. Fun for the kids!

Great product, prompt response from customer service. Kids getting a good workout while having fun and sharpening their soccer skills. Our soccer ball had a defect and I was worried we may be out of luck, but we had an immediate replacement shipped out to us. A company that really stands by its product and its customers. Thank you DribbleUp!