I placed a large custom order needed for an event. I tried reaching out about my order via phone, email, and social media multiple times and received no response. They charged my credit card for the o... Voir plus
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Lisez les avis des autres
Hello, We loved working with y'all. The only frustrating part was actually trying to order. Due to the limited global stock, our options were limited. However, even after picking different option... Voir plus
L'entreprise a répondu
We were in a hurry to order cups for a charity golf outing with a logo that we had designed using powerpoint. The Drinkbranders.com team helped us pick a quick order insulated cup, redid the logo pro... Voir plus
L'entreprise a répondu
I cannot express how happy and thankful I am to have worked with the Drinkbranders team on a branded water bottle project. I needed a quick-turn project done, as I had a local vendor back out on me.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
DrinkBranders has your back! We love helping people and their brands succeed in the world of promotional drinkware. We’re known for our excellent customer service with knowledgeable people you can actually talk to. We offer quality products, your own Dedicated Graphic Designer and personal Custom Drinkware Expert. We’ll guide you every step of the way, from concept to delivery.
Coordonnées de contact
Etats-Unis
- drinkbranders.com
3,5
Moyen
210 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 14 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Tammy Miller
Tammy Miller. She guided me thru ordering, made sure I understood the process and communicated every single step of the way
14 novembre 2024
Avis spontané
Réponse de drinkbranders.com
Go Tammy! So happy to hear you had a great experience, Tim. Thank you for taking the time to write us a review. We hope to work with you again soon!
Seamless experience from start to finish.
The product came quickly with no flaws, and everything was seamless. Highly recommend.
26 novembre 2024
Réponse de drinkbranders.com
Woohoo! Just the way we like it :) Thank you for your review, Vanessa! We are so happy that you had a great experience and that you love your new drinkware. Hope to work with you again soon!
Good experience and product
Product turned out well and was delivered by the promised time. Communication on progress got spotty midway through the process, but they were quick to resolve. Thank you!
26 novembre 2024
Réponse de drinkbranders.com
Thank you for your business and for your review, Regina! We are so happy that you had a good experience. The holiday season can get crazy with stock and turn-times, but we are happy to hear everything worked out well for you. Serving our customers well is our main goal and we hope to have the opportunity to work with you again soon!
Capable team
Capable team
From product selection and testing to communication and design, the team at DrinkBranders does a great job!
3 décembre 2024
Réponse de drinkbranders.com
Yippee! Just how it should be :) Thank you for your review, Kyler. We are so happy that you had a great experience and that you're pleased with your new drinkware. Let's do it again soon!
Our organization loved the user…
Our organization loved the user friendly platform. We are returning customers but are extremely disappointed that we ordered almost a month in advance of our event and still haven’t received our order even though the tracking says our order has delivered. We also reached out and have not received word as to why this occurred.
23 novembre 2024
Réponse de drinkbranders.com
Hello Stephanie, I'm sure you've seen the communication that was sent to you 2 days after this review, but I'll make sure to address it here as well, just in case. I completely understand your frustration, and to say this has been a nightmare situation is an understatement. There are multiple reasons for the delay in your order as we discussed, many completely out of our control, but ultimately this falls on us and we are very sorry for your experience. The important piece is that your original full project was already on the way when you wrote this review and all of your items, plus the 50 additional bottles (on us) as promised.
Bottom line, this is not at all how we typically operate. We've had the pleasure of working with you in the past and are so sorry this experience was not like the others. We'd love to continue to show you how much we value our customers so please reach out directly if there's anything we can do in the future. We promise your experience will be as it should be next time. Thank you, Stephanie.
Very efficient company
Great, quick, fast communication. Excellent turnaround time. Overall great experience.
2 décembre 2024
Réponse de drinkbranders.com
Thank you, Lauren! We are so happy you had a great experience and sincerely appreciate your business!
Great Sales and Design staff
The sales and design staff were very helpful as we had to make several adjustments along the process
30 novembre 2024
Réponse de drinkbranders.com
Thank you so much for taking the time to leave us a review. So happy to hear we got it your project just the way you wanted it! We hope to work with you again soon :)
Great communication with the team
Great communication with the team. They were very patient and accommodated various changes due to product being out of stock. The product itself is high quality and the logo printed came out perfect. We are very happy with the experience and plan on ordering more in the future.
12 novembre 2024
Réponse de drinkbranders.com
Thank you very much for your review. We are happy to hear that everything turned out great! We appreciate our customers so much and look forward to working with you again!
Exceeded expectations from start to finish
The customer service provided was exceptional. I received personalized e-mails and constant updates during the entire process of ordering these bottles. The art we attached to the bottles came out perfectly. The quality of the product exceeded our expectations.
7 novembre 2024
Réponse de drinkbranders.com
Thank you so much, Heather! We really appreciate you taking the time to leave a review and are happy to hear that you had such a great experience. Our customers are everything to us and we hope to be working with you again soon!
Réponse de drinkbranders.com
Thank you for your order and for taking the time to review, Helen. We really appreciate your business and hope we can work together again soon!
Amazing consumer service (wildly fast…
Amazing consumer service (wildly fast response yo emails) and quality of cups, especially for the price. We bought 130 mugs for recruitment gifts on a tight budget and trust me when I say I did my research and drink branders was far and away the best!
1 novembre 2024
Réponse de drinkbranders.com
Thank you so much, Tori! We LOVE and appreciate our customers truly and sincerely. We hope to work with you again soon. GO BLUE DEVILS!
Terrible Customer Experience
Terrible Customer Experience - 33 + emails back and forth with a sales person, to be sent to a "graphic designer" who asked all the same questions covered in the 33 emails previously. Then our rep struggled to contact us to let us know our order was back ordered more than a month. When I emailed to cancel my order - suddenly it was in production "early". So unfortunately nothing can be done.
Meanwhile, we ordered from another vendor with 100% less emails and confusion around our order.
DO NOT USE THIS COMPANY - Don't waste your time or money!
8 novembre 2024
Avis spontané
Réponse de drinkbranders.com
Veronica,
Thank you for sharing your feedback. I’m genuinely sorry to hear that you had a frustrating experience with your order, and I appreciate you giving us the opportunity to respond.
We understand that clear communication is key to a smooth project experience, and I can assure you that our team worked diligently to address your needs and keep you updated. Upon reviewing your project, it seems we had multiple interactions between you, our drinkware specialist, and our graphic designer to ensure the artwork and details were aligned with your vision. We also made several adjustments to quotes and mockups based on your requests feedback.
However, I do want to point out that we sent numerous follow-up emails and left several voicemails throughout the process in an attempt to reach you and address questions or concerns that arose during the process. We typically send follow-ups when we don’t hear back from our clients, as we want to make sure nothing is overlooked. Unfortunately, it appears there were delays in communication from your side, which may have led to some frustration on both ends.
We also made efforts to keep you informed about stock issues and potential delays from the manufacturer both prior to and after officially placing your order, and we communicated the availability of your chosen cup color as soon as it became available. Production was initiated once we received your approval and, as we had not received any further input, we proceeded.
After receiving your email expressing dissatisfaction, I personally tried to reach you by phone multiple times to discuss your concerns, but I did not receive a response. We always strive to address issues directly and resolve any misunderstandings as quickly as possible.
I want to reiterate that we value all feedback—both positive and negative—and use it to improve our processes. That said, I’m proud of how our team handled your project, and I believe we did everything we could to deliver the best possible outcome within the circumstances.
Thank you again for your input, and we truly regret that we weren’t able to meet your expectations this time.
Amazing Team to work with
Experience was great! We worked with Tammy Miller and Jenne Grub for our product design and they were incredible! So easy to work with and the product was in-hand within weeks of beginning the process. So fast, so easy, and a great product! Very Pleased!
2 novembre 2024
Réponse de drinkbranders.com
Thank you, Luckaia! We really appreciate you taking the time to write a review. Go Tammy and Jenna :) We think they're pretty great too. We sincerely hope to work with you again really soon.
Great customer service
Great customer service, timely service, product turned out great!
12 octobre 2024
Réponse de drinkbranders.com
Thank you so much for your review, Kathryn! We are nothing without awesome customers like you :) Hope to work together again very soon!
Fantastic customer service
Fantastic customer service!
We needed an order quickly and Tammy and Samantha worked with us to turn our order around quickly!
19 octobre 2024
Réponse de drinkbranders.com
Thank you so much for your review, Lauren! Tammy and Samantha are pretty great :) So glad we were able to turn your order quickly. We look forward to working with you again soon!
Nalgenes!
Our nalgenes look awesome! The logo looks great and the quality is there! Drinkbranders was quick to respond and had tons of options!
12 octobre 2024
Réponse de drinkbranders.com
Good ol', Nalgene--always a favorite! Thank you so much for your order and for taking the time to write a review. We're happy to have you as a customer and hope to work with you again soon!
Good product. Meh service
I found the service team to be short and rude. Your system is not great either. Emails with truncated order number. Your ordered by default for look up is payer, not who ordered. I received a shipping notification a week after the product arrived. But mostly, your people were not good to work with. Product was fine.
20 septembre 2024
Drinkbranders has an exceptional team…
Drinkbranders has an exceptional team that is a pleasure to work with. They were prompt in their responses and consistently helpful throughout the entire process. Our order arrived well-pacakged, and the cups look outstanding. We look forward to placing additional orders in the future. Our team is exceedingly pleased.
8 octobre 2024
Avis spontané
Réponse de drinkbranders.com
Thank you so much for taking the time to write this review, Esther! Makes us crazy happy when our customers are happy :) Can't wait to work with you again soon!
I Will Work with Drink Branders Again and Again
I've used Drink Branders before and can still say with 100% certainty that they are my go-to! The customer service is fantastic (thank you Samantha Sauerman!) and the quality of the items is professional. I highly recommend Drink Branders and will continue to use them for my branding needs!
30 septembre 2024
Réponse de drinkbranders.com
We couldn't ask for a better review, Jacki. Thank you again! We hope to be your "go-to" for many years to come :) Serving our customers well means everything to us so we really do appreciate you taking the time to give us a 5 Star Review. Cheers!
Fantastic people at DrinkBranders!
The people at DrinkBranders make this great.
Every one of them is incredibly polite, skilled and prompt.
I will continue to purchase from them, and will always recommend them!
29 août 2024
Avis spontané
Réponse de drinkbranders.com
Thank you so much for the compliments, Phillip! We may be bias, but we think our team's pretty amazing too. Thank you so much for your loyalty. We sincerely appreciate you! Looking forward to the next :)
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