I placed a large custom order needed for an event. I tried reaching out about my order via phone, email, and social media multiple times and received no response. They charged my credit card for the o... Voir plus
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Hello, We loved working with y'all. The only frustrating part was actually trying to order. Due to the limited global stock, our options were limited. However, even after picking different option... Voir plus
L'entreprise a répondu
We were in a hurry to order cups for a charity golf outing with a logo that we had designed using powerpoint. The Drinkbranders.com team helped us pick a quick order insulated cup, redid the logo pro... Voir plus
L'entreprise a répondu
I cannot express how happy and thankful I am to have worked with the Drinkbranders team on a branded water bottle project. I needed a quick-turn project done, as I had a local vendor back out on me.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
DrinkBranders has your back! We love helping people and their brands succeed in the world of promotional drinkware. We’re known for our excellent customer service with knowledgeable people you can actually talk to. We offer quality products, your own Dedicated Graphic Designer and personal Custom Drinkware Expert. We’ll guide you every step of the way, from concept to delivery.
Coordonnées de contact
Etats-Unis
- drinkbranders.com
3,5
Moyen
210 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 14 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Easy to use and good pricing, products, and help
I found it easy to use the website to figure out what I wanted to order, to send my design file, and to pay for my order. The price is better than most, and the speed of completion and shipping was very good!
20 mars 2025
Folks were very helpful and…
Folks were very helpful and communicated clearly. Product was delivered quicker than expected and looks great!
7 mars 2025
Excellent Customer Service!
Everyone I dealt with was very professional and friendly. Tammy Miller and Samantha Sauerman were great! We had an extremely tight turnaround time for our product, and DrinkBranders made it happen for us! They kept us informed every step of the way, and the product was high-quality. I would definitely recommend them!
24 février 2025
I wish I could give 6 stars
Ordered bottles on Monday, received them on Friday. Incredible customer support and service along the way. I am still in disbelief at how great and how easy of an experience it was. Will definitely be ordering again!
28 février 2025
Quick and easy
Quick and easy. Great communication and service on the back end. Highly recommended!
14 février 2025
My second order
My second order! They are great people, great products and fast creators. The nalgenes they created have lasted the harsh environment of the wild
14 février 2025
Super helpful
Super helpful, super fast, super friendly, and most importantly, unbeatable price for a high quality result.
15 février 2025
Excellent customer service
Excellent customer service, clear communication, beautiful product.
22 janvier 2025
Réponse de drinkbranders.com
Thank you, Ryan! We are always so appreciate of reviews like these, because serving our customers well is literally our number one objective. We hope to work with you again soon!
Réponse de drinkbranders.com
Thank you so much, Ryan! We really appreciate the review and were happy to work with you! We hope to do it again soon :)
Drinkbranders were so good to work…
Drinkbranders were so good to work with. After they received our logo they were quick with getting me a template of what the product would look like. The whole process was great and quick.
17 janvier 2025
Réponse de drinkbranders.com
Maraea, thank you so much for taking the time to write a review. We are so happy to hear about your great experience and hope we can do it again soon!. We appreciate your business!
Great product, timely delivery, good price
Hi - Drinkbranders was able to help me create a design and have new water bottles created for our new hires in a timely manner, and at a reasonable price. They were helpful and responsive when I had questions.
16 janvier 2025
Réponse de drinkbranders.com
We are so happy to help, Lisa :) Thank you for your business! We hope your new hires loved their drinkware and look forward to working with you again!
Good product- Not Great Customer Service
This was my second order. Product is great, service could be better. I was disappointed with the significant delay in shipping and more so with the lack of communication & response. I followed up on at least 4 different occasions- email and phone-asking for updates on my order. One of my email attempts was never responded to and when I did reach staff by phone on more than one occasion I was never provided answers- just that they were following up on it and would reach back out to me with an answer or update and they never did that. I was notified of my order being finally shipped via automatic email. Totally understand delays happen, especially around the holidays, but I am disappointed in the lack of response or follow through on communication.
15 janvier 2025
Réponse de drinkbranders.com
Thank you for your review, Kara. It's awful any time our customers are disappointed, especially a repeat customer that didn't have a positive experience like their first time around. We are so sorry we weren't able to provide more than an "it's coming soon" response when updating you on your project. There are unfortunately stock delays that are out of our control (especially near the holidays and into the first month of the year). Adding the fires and crazy weather across the US delayed many of our projects significantly more than we have experienced in the past. This was new territory for us and we sincerely apologize. We are taking your concerns to heart and trying to put new systems into place to precent these lacks on our end, even when the time-frame is out of our control. We have a very attentive team that does their very best to make sure everyone is getting exactly what they want, when they want and falling short of that stinks. We couldn't give exact timelines because we didn't know them (based on the delays out of our control) and we should have just told you that. We had hoped things would remedy themselves quickly and they, unfortunately, did not. We are very sorry for your disappointing experience and do hope you'll give us a chance to show you how we normally do business.
Our stainless steel water bottles…
Our stainless steel water bottles turned out great. The logo was crisp and clean, and the color was spot on. The ordering process was simple and quick and the product came in less time than what was estimated.
15 janvier 2025
Réponse de drinkbranders.com
Thank you, Angela! We really appreciate the review and are so happy that you had a great experience. You had exactly the experience we strive for every. single. time. We hope to work with you again soon! Cheers!
Réponse de drinkbranders.com
Thank you for your review, Jessica! Your business is so appreciated :) Hope to work with you again SOON!
What Happened this time?
We placed order in November so that we would have product to sell for Christmas. Seems like the ball got dropped when we approved the order it didn't move to production until we called on status in December. When I asked what happened, I really didn't get a satisfactory answer. We were then informed one of the colors we wanted was now out of stock. We were given option of changing color or waiting until in stock. We elected to wait as we had already missed our Christmas sales opportunity. For one month no updates. I emailed this week and was finally informed 3 of the 4 colors has been shipped and other still not in stock. Have not received yet. First order in 2023 went very smooth. Our 2024 order, not so much.
14 janvier 2025
Réponse de drinkbranders.com
Hello, Jim. I sent you a message weeks ago, but wanted to make sure to address this again.
While I'm happy to hear your drinkware arrived looking as it should, we are not okay with the timeline and sincerely apologize. New systems have literally been put into place because of this one-off situation and we are very sorry your order had to be the one to slip through the cracks. This is not how we do business. I know you've worked with us before and haven't experienced this delay, you know our standards are high. We will continue to dig in to what happened here and make sure this doesn't happen again. Thank you for taking the time to review. If we don't know better, we can't do better.
As I mentioned already, I would love the opportunity to get you back to our standards you experienced the first time around and would personally handle any future projects.
We are here any time if you'd like to talk more about your experience.
Customer Service
Your customer service and communication about the order was top notch. Tammy and Samantha were fantastic to work with. Product turned out great! I will definitely be referring this company.
Thank you for a job well done!
9 janvier 2025
Réponse de drinkbranders.com
Thank you so much, Lexi! We really appreciate your business and you taking the time to give us a review :) Serving our customers well is the main goal and we agree that Tammy and Samantha are pretty great ;) A referral means everything to us--thank you again! We hope to work with you again soon!
Team was great to work with and product…
Team was great to work with and product exceeded expectations!
2 janvier 2025
Avis spontané
Réponse de drinkbranders.com
Thank you for your review, Cadie! We really appreciate your business and are so happy that you love your new drinkware. You were great to work with and we hope to do it again soon!
Delivery was promised to be 6 weeks
Delivery was promised to be 6 weeks - it took 4 months.
7 décembre 2024
Réponse de drinkbranders.com
As soon as I saw this review, I knew it was a Tervis order. We are so sorry for your bad experience, Sheri. Tervis unfortunately went out of business while we already had multiple orders in production and this was not communicated to us. They were quickly bought out by another supplier, but the transition was painful and delayed our production (and anyone else) significantly. While this was completely out of our control, we did our best to communicate (before the order was placed) that Tervis was experiencing significant delays. It's noted on our website as well. We had no way of knowing HOW LONG those delays would be and were only told that things were moving "soon". While they have an amazing product, this transition has been painful for everyone and created unacceptable wait times for our customers. Again, we are so sorry for this headache. We hope you'll consider giving us another try so we can show you how we normally do business
Great communication and guidance
All of the experts I was paired with to complete my order were very helpful and extremely communicative throughout the entire process!
17 décembre 2024
Réponse de drinkbranders.com
Thank you for your review, Amelia! The holiday season can get pretty crazy and we really appreciate your business. We hope to work with you again soon!
10/10 Would Recommend
Tammy (rep) and Samantha (designer) were wonderful, pleasant, prompt, and effective. DrinkBranders got a high-quality product to us with better turnaround times than anyone else we considered, all for a good price. We'll definitely be back next time we need something similar.
12 novembre 2024
Avis spontané
Réponse de drinkbranders.com
Thank you so much for taking the time to write us a review! We can't wait to work together again soon and sincerely appreciate your business.
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