Drive Green Avis 

We recently bought an electric car (EV) from Drive Green. We are very happy with the car and with the advice we had in choosing it. We didn't know where to start with that. Their advice and support made it all possible.

This business is a joy to deal with! I agree with other reviewers - they are not your run of the mill second-hand car dealers; they are very knowledgeable about EVs and are keen to get people driving them. We went from a leased EV to a used one through Drive Green, and Reece was so helpful. The car has been superb since we purchased it in April 2024. I'm sure if there were any issues, they would have resolved them - but there weren't! We will definitely return to Drive Green when we change cars.

Bought multiple cars from Drive Green over the years and always had great service. Reece is awesome to deal with and all the staff make you feel at ease.

If your looking for a used EV I can’t recommend these guys enough.

Extremely personable and knowledgeable about all vehicles in the EV market, they were honest about positives and negatives of vehicles and their battery ranges. I will most certainly buy another EV from them at a later date

Bought our Renault Zoe here, our first all electric car, so we appreciated their expertise, a good selection to choose from - we did have to book an appointment, but that meant someone was available to answer our questions and able to organise a test drive for us.

Such an easy transaction, I completed the whole thing online, which was easy, the car arrived exactly as described and I am 100% happy with both the car and the service, arrived on the day I requested valeted and fully charged, when I upgrade the wife's car I will definitely look to see what they have A***** company and car

No problems at all. The car was as described and the two small unforeseen problems were sorted out quickly and without question. Would use again.

First rate service, they know EVs, guided me to my first EV, talked charging, servicing and how the tech works. Went through the warranty and options to extend it. I can only say perfect, not like used car salesman, more enthusiastic fans of EVs. Hope they line up my next EV when the time to change comes around.

Excellent company to deal with. We brought our Renault Zoe from them and the car and service have been brilliant. Rhys was so helpful and the part exchange went very smoothly. We just love the Zoe and recommend drivegreen 100 percent

good service, nice car, pathetic aftercare.

fine until a couple of months later when we had to replace all 4 tyres at a cost of near 1200 pounds. Their aftercare just fobbed us off and didnt want to help. please avoid this place!!! there is no way we should be having to replace all 4 tyres so soon.

Unfortunately though we'd each agreed to buy a car from Drive Green my wife had to pull out of her purchase of a Fiat 500e when we talked with a specialist wrecker yard who had had several 500e in before (not from Drive Green), and two currently, that had spontaneously burst into flames! I also saw the EU recall notice, 6 countries had already conducted safety recalls of 500e because of the risk of some bursting into flames, though not at that time the UK. Despite providing Drive Green with a copy of the EU recall notice, and 3 photographs of Fiat 500e that had spontaneously burst into flames (ie not as a consequence of an accident) Drive Green insisted on keeping my wife's £500 deposit, and putting the 500e out for sale again, later blaming us for being duped by social media, though our info came direct from breakers and EU, not from social media. As the saying goes "buyer beware".

So I also then did a safety recall check on the Kia Soul that was due for delivery to me in four days time, and found that there was an outstanding UK safety recall on it, regarding the parking brake, saying that it could roll away and crash. I insisted that that be carried out before delivery, and they subsequently got it done by Kia. For your information, and not saying that Drive Green would have, it is illegal for a car dealer, new or used, to sell vehicles with outstanding safety recalls, it is a requirement that they check that no recalls are outstanding. It seemed to me, rightly or wrongly, because Drive Green already had had the car for a few weeks without the work being done, but shockingly the car was available for the public to test drive (as I had) though it may crash, that unless I had pointed it out the parking brake wouldn't have been fixed maybe not even known about, no doubt they will argue that it would have been, without my intervention. So maybe even before a test drive at Drive Green it's important to check whether there is an outstanding safety recall even just an EU one, especially before putting a deposit DOWN that you wouldn't get back.

Also be aware that even if a claim within the very short warranty period that Drive Green offer of 3 months is accepted, that the claim limit is £1000, and does not cover deterioration of the battery (fortunately, usually for at least 8 years from new, and within limits, the battery is covered by the manufacturer). £1000 does not go far with repair bills these days and in any case the list of things not covered was pretty exhaustive.

Aside from these important issues, and only seriously irritating, was that it was pot luck whether the Sales Manager, Reece, would return a call, and despite the General Manager's desk looking straight at all desks they'd often say that they'd check whether he was at his, ie look up. It was usually the young aforementioned General Manager that gets to answer the phone. Most people at Drive Green, and there aren't many, are called managers or supervisors. Maybe the title is to give customers a sense of reassurance, it didn't.

On delivery by the cheerful Dave of the welcome and spotlessly clean, Kia Soul I found that a lead that had been in the car when I test drove and agreed to buy it. was missing, as was the extended warranty information that I paid for (because Drive Green's is poor and the car is outside the manufacturer's warranty).

After all these issues we are left unreasonably £500 out of pocket for the 500e that probably wouldn't have incinerated my wife, but might have, but with a decent (so far) Kia Soul for myself. Would we use Drive Green again? Not a chance, safety comes first, customer service next, and we couldn't depend on getting either from Drive Green, despite them calling themselves the UK's biggest and best used EV specialists. Maybe one day, if less mean, with greater care, and if they listen to complaints and stop blaming the customer, they will be.

I reserved an EV from Drive Green back in April, when the car turned up there was a deep gouge on the bonnet and heavily stained upholstery, after complaining the salesman promised he would sort out these issues, I then had to take the car to valeters and be without for a day. When I chased on the paint issue, I have been continually promised it would be sorted then placated with various excuses, couldn't get the paint, got the wrong colour etc.
I can honestly say this is the worst experience of purchasing a car I have had, no customer care whatsover. The car cost in excess of 18K, top price! there was no negotiation on this price, and the car was under prepared for handover, it's been a constant battle to try and get the paint issue resolved. From my experience, the company does no match it's marketing hype and the salesman has no integrity whatsoever. I thought by dealing with a local company that you would be looked after, it seems not. Buy online and get a better deal

Awful buying experience. I had to chase them up as not returning emails or calls. I did purchase a car but had to research the service history myself as no one there was interested. The handover was dreadful. Was told to wait at a desk for ‘30 seconds’ whilst my part exchange was inspected. Sat there for 10 minutes whilst the other chatted about their personal business, no one said a word to me, felt very awkward. The man dealing with my sale, returned, didn’t say a word just filled out the paperwork and said thanks, good bye. I did intend buying a charger and a warranty but will go elsewhere. The floor mats that were in the boot were not there when I had got home, had to spend more money to replace them. This should have been a great day.

Recently bought a car from Drive Green and would highly recommend them. The team are v welcoming, and are happy to share their considerable expertise on EVs and charging, without being too salesy! The car was provided in excellent condition too.

Excellent experience buying an EV and what a pleasure to drive. Thank you!

Spent a couple of hours at Drive Green checking out possible EV's. In the end we didn't find a car which met our needs but the service was excellent: informed, unpressured and friendly. Would definitely have purchased from them if we had found the right car.

Went to see a Smart for my wife and found an iPace in the same colour. Bought both! Very friendly team and lots of variety of stock if you want to see your shortlist at the same place. Looked at the Kia, Tesla's, Polestar and Hyundai....stuck with the Jag. Collected both, fully charged and they are fab!
Thanks Reece and team.

What a fantastic experience it was buying an EV from Drive Green. Reece & Chelsea are a credit to the company. They were friendly & knowledgable and did their best to help me understand my options. I was allowed to test drive the vehicle and there was no pushy sales tactics, just honest advice. I can see why they are so highly rated on auto trader and trust pilot. Without a doubt I will be back to pick up my next car here.
Many thanks Tony ( Bristol Physio)

I sold my car to Drive Green today, they were amazingly efficient, in particular Chelsea Parsons. They gave me exactly what we had agreed, no haggling.

Also, if you are looking to buy an electric car you could save yourself a lot of time by going there as they have virtually every model available, and the people are knowledgeable about the products.

Thinking about buying a EV. Decided to check out Drive Green not only did Reece answer all my questions but answered some I never thought of. The Smart EV I inspected was just what I was looking for. Highly recommended, check them out