Really excellent shopping experience. Needed this cordless Stihl within 3 business days. Was extremely pleased when it reached me the next day (even though I had chosen standard delivery ie. 2-3 busin... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I had a struggle making the payment so i rang them, didn't take long for someone to answer. He could see there was a problem with the system. We went through it and finally payment accepted. Very effi... Voir plus
L'entreprise a répondu
Having purchased a Stihl battery roller lawnmower from DWT T&M Ltd with which was a flawless purchase with product arriving within delivery time and and well packaged, I decided to buy the Stihl Scari... Voir plus
L'entreprise a répondu
The best customer service I have ever received. After an initial phone call I drove across to DTW for some face to face advice. After talking through my needs Chris and his boss (apologies forgot name... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Coordonnées de contact
Unit 1, Adlington Central Business Park, Adlington, , PR7 4AY, Chorley , Royaume-Uni
- 01257422200
- sales@dtwtools.co.uk
- dtwtools.co.uk
4,8
Excellent
634 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Competitive and Professional
Competitive pricing, immediate response, next day delivery, impossible to criticise in any way, deserving of the highest place
26 janvier 2026
Réponse de DTW Tools & Machinery Ltd
Hi Mathew,
Thank you so much for the lovely review. We really appreciate it. We look forward serving you again in the future.
Kind regards,
Christopher
Bought as a present so cannot review…
Bought as a present so cannot review product. I have a Stihl strimmer myself which is why I bought it due to it's reliability and easy start. The company dealt with my order quickly and the three items I ordered were sent together. Happy with how my order was processed,
12 janvier 2026
Réponse de DTW Tools & Machinery Ltd
Hi Diana,
Thank you so much for the lovely review. We really appreciate it. We look forward serving you again in the future.
Kind regards,
Christopher
Beam supplied is of good quality and…
Beam supplied is of good quality and value.
DTW service is very good and their back up was very good when the courier had issues.
thank you
7 janvier 2026
Réponse de DTW Tools & Machinery Ltd
Hi Matthew,
Thank you so much for the lovely review. We really appreciate it. Thank you for your understanding with the courier. We look forward serving you again in the future.
Kind regards,
Christopher
Superb Service
I cannot praise the service & price from this Company. I purchased a Stihl Battery Chainsaw as a present for my parents & was slightly last minute but I received it in time. Dan was superb in ensuring I received their present in time & the advice I received was first class. I won’t hesitate to use this company again & have recommended to many of my friends.
22 décembre 2025
Réponse de DTW Tools & Machinery Ltd
Good morning Anita,
Thank you very much for the lovely review. We really appreciate it. I will let Dan know about your praises too which I'm sure he will be happy to hear of. We look forward to serving you and your friends again in the future.
Kind regards,
Christopher
Réponse de DTW Tools & Machinery Ltd
Hi David,
Thank you so much for the review, we really appreciate it. We look forward to serving you again in the future.
Kind regards,
Christopher
Right on time
Placed order not expected to get it before Christmas but thanks to going the extra mile got things done
23 décembre 2025
Réponse de DTW Tools & Machinery Ltd
Hi Kevin,
We really appreciate your review. We look forward to serving you again in the future.
Kind regards,
Christopher
Super quick service with great updates…
Super quick service with great updates on delivery times, would happily use again
22 décembre 2025
Réponse de DTW Tools & Machinery Ltd
Hello David,
Thank you very much for taking to the time to leave us an excellent review, it is very much appreciated. We're delighted to hear you were happy with the service provided and we hope to see you again soon!
Kind Regards,
Dan.
Great communication from chris and co
Great communication from chris and co. Will order from again
5 décembre 2025
Réponse de DTW Tools & Machinery Ltd
Hello Christopher,
Thank you very much for taking to the time to leave us an excellent review, we really appreciate it. I'll be sure to let Chris know you mentioned the service you received as well, he'll be delighted to hear this.
We look forward to serving you again soon!
Kind Regards,
Dan.
Happy customer
Web site easy to use. Equipment in stock and delivered as promised. I would be happy to purchase more product from DTW
3 décembre 2025
Réponse de DTW Tools & Machinery Ltd
Hello Christopher,
Thank you very much for taking to the time to leave us an excellent review, it's greatly appreciated.
We look forward to seeing you again soon!
Kind Regards,
Dan.
Kind Regards,
Dan
Réponse de DTW Tools & Machinery Ltd
Hello Akaldeep,
Thank you very much for leaving us a review. We're delighted to hear you were happy with the service provided.
Kind Regards,
Dan.
Réponse de DTW Tools & Machinery Ltd
Hello Jacob,
Thank you very much for leaving us a review. We're really pleased to hear you're happy with everything.
Kind Regards,
Dan.
Great price including delivery charge
Great price including delivery charge, and delivered quickly
24 novembre 2025
Réponse de DTW Tools & Machinery Ltd
Hello Colin,
Thank you very much for your review. Glad to hear you were happy with the pricing and delivery times.
We look forward to seeing you again soon!
Kind Regards,
Dan.
I ordered a Stihl chainsaw from DTW…
I ordered a Stihl chainsaw from DTW tools. I found them to offer the best price and also had a good offer on the accessories. The chainsaw was delivered within 48 hours and arrived well packaged and in good condition. I would recommend this site and will definitely purchase other items in the future from them.
24 novembre 2025
Réponse de DTW Tools & Machinery Ltd
Hello Susan,
Thank you very much for taking the time to leave us a review, we really appreciate it. We're also delighted to hear you were happy with the service provided and the prices offered online, which we always try our best with. We look forward to serving you again in the future!
Kind Regards,
Dan.
Réponse de DTW Tools & Machinery Ltd
Hello Tracy,
Thank you very much for your review, we appreciate the feedback on our website and service offered and I'm glad to hear you were happy with everything.
We hope to see you again soon!
Kind Regards,
Dan
Good after sales
There was slight damage to the machine caused by the delivery. Sent pictures and replacement part arrived promptly. Thanks
24 novembre 2025
Réponse de DTW Tools & Machinery Ltd
Hi Rich,
Thank you so much for the review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Kress Pruning Chainsaw
Lovely small chainsaw, light and powerful for branches of at least 5". Motor runs smoothly and quietly and nice that it has a built in boiler.
24 novembre 2025
Réponse de DTW Tools & Machinery Ltd
Hi Chris,
Thank you so much for the review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Réponse de DTW Tools & Machinery Ltd
Hi David,
Thank you so much for the review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Réponse de DTW Tools & Machinery Ltd
Hi Peter,
Thank you so much for the lovely review. We really appreciate it and look forward to serve you again in the future.
Kind regards,
Christopher
Réponse de DTW Tools & Machinery Ltd
Hi Robert,
Thank you so much for the review. We really appreciate it and we look forward to serve you again in the future.
Kind regards,
Christopher
Used online chat with Chris
Used online chat with Chris - he was polite, helpful and knowledgeable and I was able to find the warranty and service information for the product I wanted to buy quickly, hence I went ahead and gave my order to DTW Tools :) Happy customer. Thanks Chris.
25 novembre 2025
Avis spontané
Réponse de DTW Tools & Machinery Ltd
Hello Carol,
Thank you very much for taking the time to leave us a review, we really appreciate it.
It's also great to hear you were happy with the service provided by my colleague Christopher, so we'll be sure to pass on your feedback too.
Thank you once again for ordering with us, and we hope to see you again soon!
Kind Regards,
Dan.
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