Really excellent shopping experience. Needed this cordless Stihl within 3 business days. Was extremely pleased when it reached me the next day (even though I had chosen standard delivery ie. 2-3 busin... Voir plus
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I had a struggle making the payment so i rang them, didn't take long for someone to answer. He could see there was a problem with the system. We went through it and finally payment accepted. Very effi... Voir plus
L'entreprise a répondu
Having purchased a Stihl battery roller lawnmower from DWT T&M Ltd with which was a flawless purchase with product arriving within delivery time and and well packaged, I decided to buy the Stihl Scari... Voir plus
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The best customer service I have ever received. After an initial phone call I drove across to DTW for some face to face advice. After talking through my needs Chris and his boss (apologies forgot name... Voir plus
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À propos de l'entreprise
Coordonnées de contact
Unit 1, Adlington Central Business Park, Adlington, , PR7 4AY, Chorley , Royaume-Uni
- 01257422200
- sales@dtwtools.co.uk
- dtwtools.co.uk
4,8
Excellent
634 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Ordered a Kress mini chainsaw with an…
Ordered a Kress mini chainsaw with an estimate 2-3 day delivery. Nothing arrived, no updates in the order section of the website so contacted them. Item not in stock so actual delivery for order placed before 9am 13 November was 21 November. No information in description that this item needs chainsaw oil, which is not included. Now I have ordered some which will not arrive until 26 November. Would not recommend and will not be using again.
21 novembre 2025
Avis spontané
Réponse de DTW Tools & Machinery Ltd
Hello Kathryn,
Thank you for taking the time to leave feedback on your order, and I'm truly sorry to hear that it wasn't a great experience for you.
We fully appreciate the frustration when items don't arrive on time. Please know we take the matter very seriously and have looked into this situation to find out how to prevent this happening again. After investigation, it looks as though there had been a slight stock discrepancy between our warehouses, which led to all items showing as available on a shorter delivery time, when in fact it was taking a few additional days for our warehouse to bring all items together before we despatched. We take full responsibility for this and have added additional measures to ensure this kind of thing will not happen again. We have also updated our website page to avoid confusion regarding chain oil, and made sure the chain oil is available to add with the chainsaw.
We never want to leave a customer feeling let down, so again please know we have taken your feedback on board in order to improve our service and ensure this does not happen again.
If there is anything else we can possibly do to make this a better experience for you, please don't hesitate to contact us on 01257 422 200 or website@dtwtools.co.uk. We'd really appreciate the opportunity to make this right.
Kind Regards,
Dan
Réponse de DTW Tools & Machinery Ltd
Good afternoon A B,
Thank you so much for the review, we really appreciate it and we look forward to serving you again.
Kind regards,
Christopher
Good all round
Good price, good communication and speedy delivery would definitely use again.
31 octobre 2025
Réponse de DTW Tools & Machinery Ltd
Good morning Carl,
Thank you so much for the review, we really appreciate it and we look forward to serving you again.
Kind regards,
Christopher
Fantastic service with friendly staff…
Fantastic service with friendly staff who answered my questions. Very competitive price with item arriving next day.
29 octobre 2025
Réponse de DTW Tools & Machinery Ltd
Hi Richard,
Thank you so much for the lovely review, we really appreciate it. We look forward to serve you again.
Kind regards,
Christopher
good service
27 octobre 2025
Réponse de DTW Tools & Machinery Ltd
Hi Ray,
Thank you very much for the review. We really appreciate it and we look forward to serve you again in the future.
Kind regards,
Christopher
Réponse de DTW Tools & Machinery Ltd
Hi Lee,
Thank you very much for the review, we really appreciate it and we look forward to serve you again.
Kind regards,
Christopher
Excellent customer service
Excellent customer service. Was very impressed with communication and they kept me informed every step of the way, which gave me massive confidence buying from them again.
The tool was everything they described.
21 octobre 2025
Réponse de DTW Tools & Machinery Ltd
Hi James,
Thank you very much for the review, we really appreciate it and we look forward to serve you again.
Kind regards,
Christopher
Réponse de DTW Tools & Machinery Ltd
Hello Paul,
Thank you very much for taking the time to leave a review. We really appreciate the 5 stars and I'm delighted to hear you were happy with our service and price.
We look forward to serving you again soon!
Kind Regards,
Dan
Wouldn’t use again 👎🏼
I ordered an item (Altrad Belle warrior wheelbarrow) through this company 22nd September as it was showing in stock for quick delivery on their website. I required the item for a job so wanted it ASAP despite it being available cheaper elsewhere.
Two days after ordering (24th September), I received an email advising that the item was out of stock and wouldn’t be available until week commencing 6th October. I decided that I would have to bear with them rather than going through a refund process.
The item finally arrived on the 13th of October. When it arrived, it had scuffs and marks and also rust on the so called galvanised chassis. Bear in mind that this was a £200 wheelbarrow. I appreciate it’s a piece of equipment built to ‘work’, however for the price, I would expect to receive the item in perfect condition. It also arrived ‘unbranded’ apparently due to the manufacturer’s haste to fulfil a backlog of orders, so I have no real confirmation that I received a legitimate item from Altrad Belle.
I needed to get on with the job that was already weeks delayed, so decided to put up with the poor condition.
I can’t say that I’d recommend this firm, nor would I order from them again. 1⭐️
10 octobre 2025
Réponse de DTW Tools & Machinery Ltd
Hello,
I'm very sorry to hear you were disappointed with the delivery of your wheelbarrow, and I share your disappointment regarding the damaged delivery, however unfortunately it doesn't look like we've been made aware of this previously. I can assure you we wouldn't accept this and would ensure something is done about it if we had known.
We only supply genuine products as well, so I can also assure you it was an unbranded product from Belle as we had advised prior to sending this out to you.
If you could kindly send an email to website@dtwtools.co.uk with some photos of this delivery, we will ensure this is looked into regardless.
Once again I'm very sorry for the poor experience you've had with us and I look forward to seeing your email showing this delivery.
Kind Regards,
Dan.
Réponse de DTW Tools & Machinery Ltd
Hi Gareth,
Thank you for your review. We really appreciate it and we look forward to serve you again in the future.
Kind regards,
Christopher
Réponse de DTW Tools & Machinery Ltd
Hi Robin,
Thank you so much for the review, we really appreciate it and we look forward to serve you again.
Kind regards,
Christopher
Rapid fulfilment and delivery of order…
Rapid fulfilment and delivery of order - well done!
29 septembre 2025
Réponse de DTW Tools & Machinery Ltd
Hi Michael,
Thank you so much for the review, we really appreciate it and we look forward to serve you again.
Kind regards,
Christopher
Great Service
Great, Efficient, Friendly Service. Easy to use website. Super Fast Delivery. A pleasure doing business with DTW Tools
29 septembre 2025
Réponse de DTW Tools & Machinery Ltd
Hi Emma,
Thank you very much for the lovely review, we really appreciate it. We look forward to serving you again.
Kind regards,
Christopher
Excellent price and service
The product was delivered in good time and at an excellent price. Will definitelyuse again. Very pleased, thank you.
25 septembre 2025
Réponse de DTW Tools & Machinery Ltd
Hi Jane,
Thank you very much for your lovely review. We really appreciate it and we look forward to serve you again.
Kind regards,
Christopher
Clear and easy ordering instructions…
Clear and easy ordering instructions along with a very quick delivery service.
17 septembre 2025
Réponse de DTW Tools & Machinery Ltd
Hi Kerry,
Thank you so much for the review. We really appreciate it and look forward to serve you again.
Kind regards,
Christopher
Arrived nice and quickly as expected at…
Arrived nice and quickly as expected at point of order. Website really easy to use. Fairly priced and everything in good condition when it arrived.
29 août 2025
Réponse de DTW Tools & Machinery Ltd
Hi Richard,
Thank you so much for the lovely review. We look forward to serve you again in the future.
Kind regards,
Christopher
Réponse de DTW Tools & Machinery Ltd
Hi Treve,
Thank you so much for the review. We look forward to serve you again in the future.
Kind regards,
Christopher
Just a great purchase thanks again
A very quick and simple process
And I’m very happy with my items thanks again
21 août 2025
Réponse de DTW Tools & Machinery Ltd
Thank you so much for the review Allan. We really appreciate it and look forward to serve you again in the future.
Kind regards,
Christopher
Réponse de DTW Tools & Machinery Ltd
Thank you so much for the review Duncan. We really appreciate it and look forward to serve you again in the future.
Kind regards,
Christopher
Really great service from DTW 😀
Really great service from DTW easy website to navigate good range of products reasonable prices and great speedy dispatch of products. Have used DTW before and always get great service will be using them in the future for all my tools for my business. 10/10 all round👍😀
27 août 2025
Réponse de DTW Tools & Machinery Ltd
Hello Keith,
Thank you very much for ordering with us again, we really appreciate your business and it means a lot to hear that you're happy with the service as well.
We look forward to serving you again soon!
Kind Regards,
Dan
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