Exceptional website- the best place to design almost any frame you want with so many options/colours of mounts, numbers of cutouts to specific dimensions to the millimetre. Plus a surprisingly quick t... Voir plus
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Lisez les avis des autres
Extremely happy with my custom-sized Easyframe purchase for my large canvas. Fits perfectly. Great quality. Worth every penny. Will definitely be using them again.
I was struggling to be sure what i was ordering was what I needed. I spoke to a member of staff on a saturday morning who was extremely helpful and went through my whole order with me. This made the p... Voir plus
The website is so easy to use and allows you to download a picture of your image and see how the different frames and mounts look before ordering, this really helps. The order arrived promptly and... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
The UK's leading supplier of quality wood and aluminium picture frames. Easyframe - for all your picture framing requirements. Visit us online for our custom picture framing service. Based in Bedford, England.
Coordonnées de contact
5 Railton Road, MK42 7PN, Bedford, Royaume-Uni
- 01234856501
- sales@easyframe.co.uk
- easyframe.co.uk
4,7
Excellent
1 k avis
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A répondu à 100 % de ses avis négatifs
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Amazing service & product
I would give this company more stars if I could.
I have used them for several picture mounts, the service is excellent, the quality is excellent, well packed item, the website is very simple to create bespoke mounts.
Most impressive of all, the shipping on my latest order was so fast - the item arrived 36 hours after order! I ordered at 9pm on Wednesday - delivery was before 9am on Friday.
6 juin 2025
Avis spontané
Réponse de Easyframe
Wow—thank you so much for such a fantastic review! We’re thrilled to hear you’ve been happy with both our service and the quality of our mounts. It’s especially great to know your latest order arrived so quickly—our team works hard to get everything out promptly, so it’s lovely to see that noticed. We really appreciate your continued support and look forward to helping you again soon!
Regards
Nick
Perfect fit for my picture
Perfect fit for my picture. Quick and easy to order.
4 juin 2025
Avis spontané
Réponse de Easyframe
Thanks for the review. Much appreciated!
Regards
Nick
Very helpfull Customer care
I had made a huge error in my calculations of sizes. Spoke to a very helpful lady (Kerry) who did the new and correct calculations for me and I also received a substantial discount on the re-order.
I dont think they could have been more helpful
4 juin 2025
Avis spontané
Réponse de Easyframe
Thank you for your kind review! We’re so glad Kerry was able to help sort things out and get everything back on track for you. Mistakes happen, and we always try our best to make the process as easy and stress-free as possible. We’re really pleased you felt well looked after—and we truly appreciate your support!
Regards
Nick
Three great frames
Three great frames, St Ives float and box frame for oil pictures. I,m really pleased the way they look. Only problem the delivery firm DHL let me down delivering.
4 juin 2025
Avis spontané
Réponse de Easyframe
Thanks so much for your review! We’re really pleased to hear you’re happy with the frames – the St Ives float and box frame are both great choices for oil paintings. We’re sorry to hear DHL let you down on delivery – we’ll pass this feedback on to them. Thanks again for your order!
Regards
Nick
Problem resolved quickly
Mount arrived and was bent, due to the packaging having been bent despite warning notices stuck on the outside. Clearly the fault of the delivery company rather than Easyframe. Contacted Easyframe sales team to advise and received a prompt apology, together with a message saying that a new mount would be despatched. New mount received in perfect condition just a couple of days later. Delighted with the service.
30 mai 2025
Avis spontané
Réponse de Easyframe
Thank you for your understanding and kind words. We’re really sorry the original mount arrived damaged, but we’re glad we could get a replacement out to you quickly and in perfect condition. We always aim to put things right as swiftly as possible, and it’s lovely to hear you’re happy with the service. Thanks again for your support!
Regards
Nick
Terrible customer service
Bought a frame and mount... the mount was incorrectly sized as evidenced by photos and a video. Communications with the customer service team were abrupt and ultimately did not lead to a resolution. What should have been a simply reshipping on the mount in the correct size, turned into accusations that I'd ordered the wrong mount.
14 mai 2025
Avis spontané
Réponse de Easyframe
Thank you for your feedback, and I apologise once more for your dissatisfaction with the service provided.
You ordered a frame and mount, specifying that the mount should have an aperture exactly 616 X 503mm. Regrettably, the mount’s aperture was too large for your artwork, prompting you to email us for a replacement mount with borders 10mm wider than the original. You maintained that the error was on our part regarding the mount, so I requested photos to verify the issue. All the images and video you provided indicated that the mount had indeed been supplied correctly. I also consulted with your print supplier, and their website confirmed that your print size was smaller than the mount size you ordered.
Given that we supplied the mount accurately, as evidenced by your photos and the print supplier's website, it is fair for us to charge for a replacement mount based on the updated specifications you requested. As a goodwill gesture, I proposed to provide a replacement mount, 10mm wider than the original, with a discount of nearly 50%.
You declined this offer and stated that you would seek alternatives. I sincerely regret your dissatisfaction with the service provided. However, we have not made any error and therefore cannot be expected to cover the full costs for rectifying this situation.
Best Wishes
Rob Zanna
Easy step by step website to identify…
Easy step by step website to identify the exact size and colour of the mount and corresponding frame. Arrived a week later and my prints look great.
2 juin 2025
Avis spontané
Réponse de Easyframe
Thanks so much for your review! We’re really glad you found the website easy to use and that you’re happy with how your prints look in their new mount and frame. Great to hear everything arrived on time too – we hope to help you again in the future!
Regards
Nick
Réponse de Easyframe
Thanks so much for the lovely feedback! We’re delighted you’re happy with your frame and the prompt delivery. Always a pleasure to have you back—thanks for your continued support!
Regards
Nick
Delighted to have found this company
Delighted to have found this company. Used them multiple times now. Frames always excellent and amazing value. Good customer service, fast production and delivery. I am a professional artist and I heartily recommend.
23 mai 2025
Avis spontané
Réponse de Easyframe
Thank you so much for your kind words and continued support! We’re thrilled to hear that you’ve been happy with the quality of our frames, service, and value. It means a lot to us—especially coming from a professional artist. We truly appreciate your recommendation and look forward to framing more of your work in the future! 🎨🖼️
Quality & helpful
Quality service throughout, EasyFrame sorted out an error I'd made on the order, communication & reassurance was most welcomed.
Frames were quality as expected and paying the extra for the museum grade is well worth it.
22 mai 2025
Avis spontané
Réponse de Easyframe
Thank you,Derek! We really appreciate your thoughtful review. We’re always happy to help sort out any issues and are glad our team could offer the support and reassurance you needed. Great to hear you’re pleased with the quality—especially the museum grade option. Thanks again for choosing EasyFrame!
Regards
Nick
Réponse de Easyframe
Thanks, Roy! We’re glad you were pleased with the speed and value. Hope to help with more framing soon!
Regards
Nick
Excellent service and speed
I have been using this company for over 8 years, and they never disappoint. I primarily order custom picture mounts and the delivery (although it's perhaps not the cheapest around) is always very speedy and reliable. The quality and precision of the mounts is excellent. I would highly recommend EasyFrame! Thanks a lot!
16 mai 2025
Avis spontané
Réponse de Easyframe
Thank you so much, Ruth! It really means a lot to have your continued support over the past 8 years. We’re delighted to hear that our service, quality, and reliability have consistently met your expectations. Your recommendation is greatly appreciated—and we look forward to continuing to supply your mounts for many more years to come!
Regards
Nick
Item can damaged and refused a refund…
Item can damaged and refused a refund for the frame. Also quality is very poor.
Costumer service was appalling.
Do not buy there.
14 mai 2025
Avis spontané
Réponse de Easyframe
We sincerely appreciate your feedback and apologise for the dissatisfaction you've experienced with the service and product provided.
You placed an order for a custom-sized orange picture frame, which was delivered on Monday of this week, and you reported a concern regarding noticeable damage to the front of the frame.
As we explained in the communication sent to you upon completing your order, and as indicated on the outer packaging, any damage must be reported prior to using the items. This is a reasonable request to prevent complications, as it is quite easy for the wooden frame to sustain damage.
You mentioned that you had used the frame despite the visible damage and had already given it to a friend. Since you utilised the frame, we are unable to simply send a replacement or issue a refund.
However, it is inaccurate to claim in your review that we outright denied a refund. I proposed to arrange for the frame to be collected at our expense and assured you that a full refund would be processed once we received it back. So far, you have not taken up this offer.
Kind Regards
Rob Zanna
The clue is in the name
The clue is in the name - Easyframe - it could not be easier to use the website. Instructions are clear and simple to follow and the delivery service is brilliant. My order was placed on 29 April and was received by me on 3 May.
3 mai 2025
Avis spontané
Réponse de Easyframe
Thank you so much for your kind words! We’re really glad you found the website easy to use—that’s exactly what we aim for at EasyFrame. It’s great to hear your order arrived quickly too. We really appreciate your support and hope to see you again soon!
Regards
Nick
Love these frames!
Love these frames that are made quickly and brilliantly.
The website is really user friendly and the instructions easy in terms of what you have to measure and the frames choices that you can make. I have ordered 4 tray frames for paintings that I am exhibiting in an exhibition soon and I'm really impressed by how professional my paintings look!
24 avril 2025
Avis spontané
Réponse de Easyframe
Thank you so much for your kind words! We’re thrilled to hear you found the website easy to use and that you’re happy with the quality of your tray frames. Best of luck with your upcoming exhibition – we’re proud to have played a part in presenting your work professionally.
Excellent!
What an excellent service, with clear instructions for getting an order together, useful youtube videos for how to assemble the artwork, fast supply of samples, and really speedy delivery of accurate custom-made frames and mounts. First class!
11 avril 2025
Avis spontané
Réponse de Easyframe
Thank you for such a fantastic review! We’re so pleased you found the instructions and videos helpful, and that you were happy with the speed and accuracy of your order. It’s great to hear the service met your expectations—first class feedback like this means a lot to us!
Excellent
The website and ordering process was easy with prompts and images to help you with your choices. Purchased as a gift and it arrived sooner than expected. Frame looks great and sturdy. Excellent customer service. Thank you
3 avril 2025
Avis spontané
Réponse de Easyframe
Thank you for the review. I am pleased it looks great and arrived sooner thank anticipated.
Regards
Nick
Great Experience
Great communication, quick responses to my enquiry for a larger frame. Smooth process and quick production time. Well packaged and just as ordered.
28 mars 2025
Avis spontané
Réponse de Easyframe
Thank you for your lovely feedback! We’re really glad to hear the process was smooth and that you were happy with the communication and final product. We appreciate your support and hope to help with more frames in the future!
Poor service
Have been a customer for five years without any problem. Last order the frame and contents did not sit flush as normal. I wrote to the company but they do not seem interested. Failed to answer my latest email. Seem to think that covering the back of the frame with duct tape should solve the problem which is not satisfactory.
28 mars 2025
Avis spontané
Réponse de Easyframe
Thank you very much for your feedback, and I sincerely regret that you are not satisfied with the frame/mount you purchased. I apologise for my delayed response to your previous email; there were no specific questions or requests for action, so I didn’t feel it was necessary to reiterate the information I had already shared.
Concerning your complaint, you chose a shallow rebated frame that includes glazing/mount and an MDF backing board. When assembled, the contents protruded slightly from the back of the frame by a few millimeters. This is not a problem and will not negatively affect the artwork on display.
I mentioned that it is standard practice to seal any picture frame with tape after the artwork has been installed to achieve a more polished appearance. I did not suggest the use of duct tape nor imply that it was a solution, as there really isn't an issue to resolve.
As stated in my email, if you truly do not wish to keep the frame, please feel free to return the complete item to us for a full refund.
I apologise once more for your dissatisfaction.
First time buyer
First time buyer, super happy with the quality of the frame. Thank you !
27 mars 2025
Avis spontané
Réponse de Easyframe
Great to hear you are happy with your first purchase from Easyframe. I hope it won't be the last.
Regards
Nick
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