Eco Bike Company Avis 136

Attempted to purchase a Litelok from their website.
£109 later I was told that they are incompetent and unable to keep their online stock levels up to date, so now have the joys of waiting up to 10 days for the refund to be processed.
First and last time using Eco Bike Co

Bought this a fortnight ago. Delivered to Midlothian within 24 hours. Easy to assemble. Been out three times so far. About 120 miles in total. Hills all around where I live. No problem on any of them. Throttle accessory is good for taking away at traffic lights or as extra oomph going up hills. Really good value bike and excellent service.

Brilliant experience dealing with Eco bike company, I mostly used the chat feature to ask all my questions as I was interested in the Mirider folding electric bike. Needed to know if it was right size for my height and weight etc and also make sure I bought the correct accessories. I was very impressed the communication at all times was really quick responses. All my questions were answered. I changed the order several times and you could see clearly the deductions or additions to the final invoice. It was really slick payment system. It really was a great dynamic and super slick company. The delivery of the bikes was within 2 working days and arrived on time and the additional accessories arrived shortly afterwards. Was a pleasure to use Eco Bikes and we are over the moon with our new bikes we just fold them up and put them both in the boot (Volvo XC40) they fit perfectly then off we go to our destination. Takes literally under a minute to fold and unfold the bikes, maybe even quicker when we get more used to it. Nothing was too much trouble and they even replied to me over the weekend using the same chat feature. I would very much recommend Eco bikes just purely on the fantastic service. Any company in these times that still provide such great service deserves a review like this.

Rose & Lance

. The reason for purchasing the crossbar bike was to fit a wee-ride front child seat for me to take my 3yr old grandson for a ride. Being 66yrs old it became hard work on a normal bike. This has enabled me to carry on enjoying time with him. I know fitting a child seat is not recommended but used with care it has been a bonus.
Thanks
Derek

Wow, I'm impressed with this company! After a bad experience with another bike company these guys are a breath of fresh air!
Ordered my e-bike, it arrived a few days later, the MiRider bike is excellent quality, love the assistance to get me up the huge hills where I live no problem, the bike folds up so I will be using for my commute as soon as we're back to working away from home!
Really happy I bought my e-bike with eco bike company! many thanks, I would use again for the friendly and speedy service!

I ordered an e-go lite plus after running through the options with Jarred by phone. The bike was delivered to my home in a couple of days. The minimal its of assembly required were clearly explained and fairly simple to do (even for me, not very technical). I've had the bike for a couple of weeks and it is a joy to ride, really makes short work of hills and generally smooths out long rides or nipping about. I called the Eco Bike team a couple of times with questions and they were helpful, quick to respond and friendly.

Bought two e-bikes recently -one for myself and one for my husband. The online help from Jarred was fantastic, the tracking and delivery excellent. As for the bikes themselves, what can we say? We both LOVE them. Very comfortable to ride, classy bikes and they just fly! Makes cycling a real pleasure. Thank you Eco Bikes.

Fantastic bike and amazing customer service, this is how it should be done. Even follow up emails and questions answered the same day.

Brought a new ebike on the bike to work scheme. Good clear website and any questions answered really quickly. Wish all companies where as good. Bike delivered on time and in good condition. Was the emu crossbar with a 14.5 battery good solid bike and have been using it for work with no issues

I ordered an Ego Max via the website which was showing in stock, after I ordered it the stock position changed to back order so I rang Jarred the day after to check the position. He explained that there was stock on the way and should be with me soon. After around a week the stock was still not available so I asked to change my order to something that was.

Jarred dealt with this issue brilliantly, he was willing to either swap my order and gave me several alternatives or offered a refund so I decided to swap to the ego Lite +.

The bike arrived in the timeframe quoted, the refund arrived (after a reminder) and the panniers that I ordered also arrived as they were not available at the same time as the bike.

In these days of global pandemics and Brexit delays lissues are inevitable and to communicate well, offer solutions and actually get back to people when they ask questions puts does make a retail business stand out, the website says they offer good service and in my experience I agree totally. Jarred answered all my emails promptly and called me when needed so thats all I expect.

In terms of the bike, it rides really well, one review on here said it was Chinese made and a bit ropey but that is not my view. The bike is well constructed, is easy to ride and fold up to fit in the back of my Vauxhall Corsa.

Given the weather I have not had too much chance to go on outings but did around 12k up and down the promenade here in Blackpool and used hardly any battery power, I ,was playing around a little of course and used a bar so quite hopeful that the battery will be fine for longer trips....time will tell on that.

The only negative I have is that the components are not quite as good as those on my wife’s Carrera Crossfire in terms of the hinges, latches and gear equipment but I am happy with what was provided and that is just a minor point.

Overall, based on my experience, if you are thinking of getting a bike from this company then I would have no issues with recommending that.

Chatted with a gentleman on the web site "Jarred" friendly, patient, took me through step by step. Could not try harder to keep this costumer happy. Now we wait for the bike!

Very quick and efficient service and awesome bike. I recommend. Thank you Jarred.

I bought a Legend E-bike ( do not ask me any technical stuff about it as I was just guided by Jarred and his team) and I cannot tell you how amazing the bike is. Powerful when it needs to be to get me out the mud and quagmire. Loving the freedom and fresh air of the forest and trails. I tend to ride and explore until I get lost, then switch on my iPhone stat nav to get me home! I recommend Eco Bikes for their service and knowledge.

Absolutely brilliant customer service and delivery.
Ordered my mint green polka dot electric bike on saturday, it was delivered on Wednesday!
Was emailed immediately after ordering to confirm details, and again to say bike dispatched.
Delivered safely and with care. Easy to follow assembly instructions. Charged battery in few hours.
Absolutely dream to ride with or without PAS. Fabulous little boost when power turned on! Perfect for slight incline or longer trips. Especially for a lady of a certain age!
My friend also purchased same bike but in red. We are so looking forward to days out together!
Tip top service from Jarred and the team
Roo Dog = Top Dog!

I've waited 2 months for a bike and when it arrived it was incomplete and missing the front rack.

It had several scratches on the frame and rear hub.

When it was charged an about to be ridden for the first time it has had an error message and the motor will not function.

Very disappointed 😞

Absolutely brilliant company. Bike came later than expected because of covid but jarred at customer service is always happy to help and keeps you updated.
Well done Ecobikes

Great folding bike, easy to use, good speed when pedalling, folds well and great customer service. Would definitely recommend, already have and my colleague as also purchased one.

I purchased a Wisper 806 electric bike from Jarred for my partner & he is delighted with it. Jarred guided me to find the most suitable bike & was always available to answer my many questions while I was trying to decide. When I eventually made my choice & purchased the bike I was amazed how Jarred continued to help & even took the trouble to travel all the way to Hove to run through the controls when we were struggling to operate it. I highly recommend Eco Bike Company & would most definitely use them again.

Eco Bike Company have proven to be an inspired choice to purchase my first London bike and electric bike! Jarred's knowledge and confidence in the bikes he sells give you the confidence in your purchase. He listens to what you need and require and then steers you accordingly.
On top of this his after sales care has been second to none. This is my first brand new bike and from helping me organise locks to helping build the bike nothing has been too much trouble, even when phoning on a hot sunny Friday evening when his phone should be switched off! Thanks so much for all your help. I am now trying to persuade my wife to invest in one.

What a fantastically helpful company. We live in a hilly area of Wales and my husband has a 27 mile daily commute. We had no knowledge of electric bikes. Jarred was available at all hours to patiently offer very sound advice for all our questions. And the bike he recommended wasn't the most expensive one, either. We've had the bike 2 weeks or so now and it's just right for our needs. We're chuffed to bits and so grateful for the excellent service.