Customer service was good until it wasn't. The item was delayed & my delivery was refunded, thank you. Each time I asked about delivery I'd receive an email as if thryre being proactive, they were not... Voir plus
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Got our new Barrel which was great. Struggled with the app and controlling it. Called the number and was put through to Johnny in technical support and he was AWSOME. Sorted it out with me on the phon... Voir plus
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We’ve been using Ecoscent since opening our clinic and have been consistently impressed - not only with the quality of the fragrance and devices, but also with their outstanding customer service.... Voir plus
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Excellent delivery service from start to finish. The delivery arrived on time, was handled with care, and the driver was professional, friendly, and courteous throughout. Communication was clear,... Voir plus
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À propos de l'entreprise
À propos de ecoscent.co.uk
Écrit par l'entreprise
At EcoScent, we are passionate about transforming spaces through the power of scent. As a leading UK-based scent marketing company, we combine innovative fragrance technology with expert knowledge to help businesses and individuals create memorable, immersive environments.
We offer a wide range of premium fragrance oils and advanced scent delivery systems to suit every space. Whether you're enhancing a luxury hotel, retail store, office, or home, our products are designed to boost ambience, increase satisfaction, and leave a lasting impression.
Our mission is to provide outstanding service, trusted expertise, and long-lasting scent solutions that deliver real results. From your first consultation to ongoing support, we’re here to guide you every step of the way.
We proudly serve customers across the globe and are committed to delivering consistent quality in every interaction. At EcoScent, scent is more than just fragrance — it’s an experience that connects people, evokes emotion, and elevates environments.
Discover what scent marketing can do for you. Let EcoScent help you create an unforgettable atmosphere your customers, friends, and family will always remember.
We offer a wide range of premium fragrance oils and advanced scent delivery systems to suit every space. Whether you're enhancing a luxury hotel, retail store, office, or home, our products are designed to boost ambience, increase satisfaction, and leave a lasting impression.
Our mission is to provide outstanding service, trusted expertise, and long-lasting scent solutions that deliver real results. From your first consultation to ongoing support, we’re here to guide you every step of the way.
We proudly serve customers across the globe and are committed to delivering consistent quality in every interaction. At EcoScent, scent is more than just fragrance — it’s an experience that connects people, evokes emotion, and elevates environments.
Discover what scent marketing can do for you. Let EcoScent help you create an unforgettable atmosphere your customers, friends, and family will always remember.
Coordonnées de contact
Unit 17, Greenwich Centre Business Park, 53 Norman Road, SE10 9QF, London, Royaume-Uni
- 02031377283
- ecoscent@ecoscent.co.uk
- ecoscent.co.uk
4,1
Bien
211 avis
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Fab company and the eco scent puck is a…
Fab company and the eco scent puck is a nice size and the features are great too with the level of intensity and timer. You don’t need it on for long for you to notice. The oils last a very long time considering I have it on max intensity (just how I like it) and are constantly bringing out lovely scents too it’s hard to choose a favourite
10 avril 2024
Avis spontané
Réponse de ecoscent.co.uk
Hi Zoe,
Thank you for your fantastic feedback! We're thrilled to hear that you found the perfect product to create a beautiful and lasting scent in your home.
Your experience with the Puck is exactly what we love to hear!
We're committed to providing top-notch service and high-quality products, and it's great to know we've met your expectations.
If there's anything else we can do for you, please let us know.
EcoScent Team
Excellent stuff.
Ecoscent are the best company I’ve dealt with when looking for the perfect product to provide a beautiful and lasting scent around the house. Great service, great machine and great smells. Couldn’t ask for better.
7 juillet 2024
Avis spontané
Réponse de ecoscent.co.uk
Hi Will,
Thank you so much for your wonderful review!
We're delighted to hear that you had such a positive experience with EcoScent and that our products are providing a beautiful and lasting scent for your home.
Your kind words about our service, machines, and scents mean a lot to us.
If you ever need any further assistance, please don't hesitate to reach out to ecoscent@ecoscent.co.uk
EcoScent Team
Réponse de ecoscent.co.uk
Hi Lawrence,
Thank you for your review! We're thrilled to hear that your order was delivered on time as promised.
If you have any further needs or questions, please don't hesitate to reach out.
EcoScent Team
Réponse de ecoscent.co.uk
Hi Moia,
Thank you for your positive feedback! We're delighted to hear that your order was delivered on time and the scent met your expectations.
If you need any further assistance, please feel free to reach out to ecoscent@ecoscent.co.uk
Enjoy your EcoScent products!
EcoScent Team
Shanice was great with comms and…
Shanice was great with comms and response. The fragrance was superb
11 juillet 2024
Réponse de ecoscent.co.uk
Hi Andrew,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service and that you enjoyed the fragrance.
Shanice will be delighted to hear your feedback. We're always here to ensure you receive the best possible service and products.
If you need anything else or have any further questions, please don't hesitate to reach out.
EcoScent Team
I am absolutely delighted with this…
I am absolutely delighted with this company! I recently reviewed ecoscent after purchasing some products from them. I waa surprised to find out that they were genuinely interested in my favourite scents and included a space in their survey for me to relate my experience with the fragrance. I used that opportunity to explain that I had fallen in love with a particular smell I sensed at a retailer and although I was desperate to find out what its exact name the staff was unable to tell me. To my huge surprise within an hour of completing the survey I received an email from Shanice Williams at Ecoscent informing me that the fragrance I was looking for was 'Jasmine, Sandalwood and Citrus'. I was so happy with the customer service I received that I immediately ordered this new addition to my collection. I cannot recommend this company enough!
5 juillet 2024
Réponse de ecoscent.co.uk
Hi Antonieta,
Thank you so much for your wonderful review! We are absolutely thrilled to hear about your positive experience with EcoScent.
At EcoScent, we truly value our customers and their preferences. We’re delighted that you appreciated our personal touch and that we were able to identify the fragrance you love. Shanice and the entire team are always here to help you find the perfect scent for your collection.
Your kind words mean a lot to us, and we're so pleased to have you as a satisfied customer. If there's anything more we can do for you, please don't hesitate to reach out.
EcoScent Team
Excellent product
Excellent product - very pleased and will purchase for other rooms in the house.
3 juillet 2024
Réponse de ecoscent.co.uk
Hi Edward,
We're glad we could take part in scenting your home! We appreciate your kind review.
EcoScent Team
Great scent
Great scent. Will definitely be purchasing oil essentials from here from now on
25 juin 2024
Réponse de ecoscent.co.uk
Hi Shakir,
Thanks for leaving a lovely review. Let us know if you need any fragrance recommendations!
Please reach out to ecoscent@ecoscent.co.uk
EcoScent Team
Great product- super helpful staff.
Great product- super helpful staff.
Super fast delivery
22 juin 2024
Réponse de ecoscent.co.uk
Hi Alison,
We're thrilled you had a great experience.
At EcoScent, we strive to provide both high-quality products and exceptional customer service, and it’s rewarding to know that our efforts are making a difference. The support you received truly motivate us to continue improving and delivering the best possible experience to our customers.
Hope to see you again soon!
EcoScent Team
Stumbled on these lovely products
Stumbled on these lovely products - customer service is so personal and attentive. Scents are incredible can’t recommend highly enough!
10 mai 2024
Avis spontané
Réponse de ecoscent.co.uk
Hi Jacqueline,
Thank you for your kind words! We're delighted to hear that you love our products and had such a positive experience with our customer service. It means a lot to us to know that our scents and personalised service have made a great impression.
If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help and ensure you continue to enjoy our products.
Thank you for your support and recommendation!
EcoScent Team
Original disappointment resolved positively.
Update 10/7/24:-
After leaving my original review I was contacted by Ecoscent about my issues. As a gesture of goodwill I was offered a Puck device free of charge, which is impressive as a smaller unit and creates a beautiful scent in my hallway.
When I spoke to them about my original broken, unit they made a commitment that the repairs would be under a maximum amount if I returned the unit for review. On that basis I did return the unit for repair, and true to their word when they identified the original diffuser had a worn out motor (and was not repairable) they agreed to send a brand new replacement unit for this also free of charge.
I’ve been impressed with how they have dealt with my complaint despite the original concern and totally restored my faith in ecoscent.
Original review:-
I was really disappointed with ecoscents and would not recommend. Machine broke within the first year and was not dispensing scent despite me paying a small fortune for the machine and scent. Messaged ecoscents who didn’t respond until I called them. When I eventually got hold of them I was told that I had just gone out of the 12 month warranty. They told me that they could have a look at it but would charge me to repair. I didn’t bother given the cost of sending the machine back and cost of repair!!
1 avril 2024
Avis spontané
Réponse de ecoscent.co.uk
Hi Steven,
We're sorry to hear about your experience with your machine. We recently reached out to offer a free Puck and to take a look at the machine, and we hope this has been satisfactory.
Your feedback is very important to us, and we genuinely appreciate you bringing this matter to our attention. We strive to provide excellent customer service and high-quality products, and we regret that we fell short in your case.
Please let us know if there's anything more we can do to assist you. We value your satisfaction and are committed to resolving any issues you may have.
Thank you for your understanding and patience.
Edit: Thanks so much for your updated review! We are so happy we could fix the issue and we hope to see you again soon!
EcoScent Team
Perfect experience
Perfect experience with this company. Always swift replies, they have sent me free samples and always a pleasure to deal with. Not often you get this level of customer service these days :)
Ps I love their clean air scent for anyone looking for a recommendation!
21 mars 2024
Avis spontané
Réponse de ecoscent.co.uk
Hi Charmaine,
Thank you so much for your glowing review! We're delighted to hear that you had an amazing experience with us and that our customer service met your expectations.
Providing quick replies and sending free samples are just a couple of the ways we aim to make your experience enjoyable and seamless. We appreciate your recommendation of our Clean Air scent as well!
If there's anything else we can assist you with, please don't hesitate to reach out at ecoscent@ecoscent.co.uk
We're here to ensure your continued satisfaction.
EcoScent Team
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