Customer service was good until it wasn't. The item was delayed & my delivery was refunded, thank you. Each time I asked about delivery I'd receive an email as if thryre being proactive, they were not... Voir plus
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Lisez les avis des autres
Got our new Barrel which was great. Struggled with the app and controlling it. Called the number and was put through to Johnny in technical support and he was AWSOME. Sorted it out with me on the phon... Voir plus
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We’ve been using Ecoscent since opening our clinic and have been consistently impressed - not only with the quality of the fragrance and devices, but also with their outstanding customer service.... Voir plus
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Excellent delivery service from start to finish. The delivery arrived on time, was handled with care, and the driver was professional, friendly, and courteous throughout. Communication was clear,... Voir plus
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À propos de l'entreprise
À propos de ecoscent.co.uk
Écrit par l'entreprise
At EcoScent, we are passionate about transforming spaces through the power of scent. As a leading UK-based scent marketing company, we combine innovative fragrance technology with expert knowledge to help businesses and individuals create memorable, immersive environments.
We offer a wide range of premium fragrance oils and advanced scent delivery systems to suit every space. Whether you're enhancing a luxury hotel, retail store, office, or home, our products are designed to boost ambience, increase satisfaction, and leave a lasting impression.
Our mission is to provide outstanding service, trusted expertise, and long-lasting scent solutions that deliver real results. From your first consultation to ongoing support, we’re here to guide you every step of the way.
We proudly serve customers across the globe and are committed to delivering consistent quality in every interaction. At EcoScent, scent is more than just fragrance — it’s an experience that connects people, evokes emotion, and elevates environments.
Discover what scent marketing can do for you. Let EcoScent help you create an unforgettable atmosphere your customers, friends, and family will always remember.
We offer a wide range of premium fragrance oils and advanced scent delivery systems to suit every space. Whether you're enhancing a luxury hotel, retail store, office, or home, our products are designed to boost ambience, increase satisfaction, and leave a lasting impression.
Our mission is to provide outstanding service, trusted expertise, and long-lasting scent solutions that deliver real results. From your first consultation to ongoing support, we’re here to guide you every step of the way.
We proudly serve customers across the globe and are committed to delivering consistent quality in every interaction. At EcoScent, scent is more than just fragrance — it’s an experience that connects people, evokes emotion, and elevates environments.
Discover what scent marketing can do for you. Let EcoScent help you create an unforgettable atmosphere your customers, friends, and family will always remember.
Coordonnées de contact
Unit 17, Greenwich Centre Business Park, 53 Norman Road, SE10 9QF, London, Royaume-Uni
- 02031377283
- ecoscent@ecoscent.co.uk
- ecoscent.co.uk
4,1
Bien
211 avis
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Good product but very noisy
I bought the ecoscent pro. I have had it for some time now and whilst I really like the scent and the function of the diffuser. It is really loud. I have had to move it out of the rooms we are in the most because it is very noisy when operating.
It says in the description a slight fan noise but I would disagree with the description.
I have to say that I was disappointed, for an otherwise great product
1 mars 2025
Avis spontané
Réponse de ecoscent.co.uk
Hi Nicola,
Thank you for your feedback. We’re glad to hear you’re enjoying the scent and functionality of the EcoScent Mini Pro, but we’re sorry that the noise level hasn’t met your expectations. The diffuser operates at under 55 dBA, as stated in our product specifications, but we understand that sound perception can vary from person to person.
We truly appreciate your honest input and will keep it in mind as we continue to refine our products. If you’d like any assistance in adjusting the settings or finding the best placement for quieter operation, please don’t hesitate to reach out to us at ecoscent@ecoscent.co.uk—we’re happy to help!
The EcoScent Team
Réponse de ecoscent.co.uk
Hi,
Thank you for your feedback. While we’re glad you’re happy with the product, we’re truly sorry to hear that our service didn’t meet your expectations. We’d love the chance to make things right—please reach out to us at ecoscent@ecoscent.co.uk, and we’ll do our best to assist you.
The EcoScent Team
The Rolls Royce of interior scents
The Rolls Royce of interior scents. Not only eco friendly in every way, but, excellent customer service and delivery timescale. An all round professional 5 star company.
5 février 2025
Réponse de ecoscent.co.uk
Hi Jane,
Wow—thank you for such high praise! We’re thrilled to hear you see EcoScent as the Rolls-Royce of interior scents. Providing eco-friendly products, excellent service, and timely delivery is what we strive for, and we’re so happy we could deliver a 5-star experience for you.
If you ever need anything, we’re always happy to help – just reach out to us at ecoscent@ecoscent.co.uk.
The EcoScent Team
The smell is gorgeous
4 février 2025
Réponse de ecoscent.co.uk
Hi Michelle,
Thank you for your kind words! We’re so glad you’re loving the gorgeous scent. If you ever need anything else, we’re always happy to help—just reach out to us at ecoscent@ecoscent.co.uk.
The EcoScent Team
Everything I wanted I got
Everything I wanted I got, so easy to speak to, to help with choice of sent,any question, absolutely over the moon with the product and service!
16 novembre 2024
Avis spontané
Réponse de ecoscent.co.uk
Hi Alexandra,
Thank you for your wonderful feedback! We are thrilled to hear that you found it easy to select your perfect scent and that our team was there to assist you at every step. Knowing that you are delighted with both the product and service truly brightens our day!
The EcoScent Team
I literally love this company- the…
I literally love this company- the quality is just outstanding and the team are really helpful
23 janvier 2025
Réponse de ecoscent.co.uk
Hi Katy,
Wow—thank you for your amazing feedback! We’re so happy to hear that you love EcoScent and that our quality and team have made such a great impression. Your support means the world to us!
EcoScent Team
Thanks Shelomi for a great service
Thanks Shelomi for a great service! My first day with the EcoSent system and it seems to be working well! The little black barrel looks nice too! The Amber Sandlewood and Patchoili smells like the lobby at the Park Lane Hotel in London!
Waseem
30 janvier 2025
Avis spontané
Réponse de ecoscent.co.uk
Hi Waseem,
Thank you for your wonderful feedback! We’re delighted to hear that you’re enjoying your EcoScent system and that it’s off to a great start. It’s great that the Amber Sandalwood & Patchouli fragrance brings back the luxurious aroma of the Park Lane Hotel!
We’ll be sure to pass your kind words along to Shelomi.
If you ever need anything else, we’re here for you! ecoscent@ecoscent.co.uk
EcoScent Team
Great for Serviced Apartments
We use these scent machines in our serviced apartments and they work great! Shelomi in the Sales Team is always on hand to assist with orders and help us use the machines.
28 janvier 2025
Avis spontané
Réponse de ecoscent.co.uk
Hi Olivia,
Thank you for your kind feedback! We’re thrilled to hear that our scent machines are working great in your serviced apartments.
Shelomi and the team are always here to assist, and we’re happy to know she’s been helpful in ensuring you make the most of our products.
Thank you for choosing EcoScent – we’re here whenever you need us!
ecoscent@ecoscent.co.uk
EcoScent Team
Great service and amazing fragrance
20 janvier 2025
Réponse de ecoscent.co.uk
Hi Maja,
Thank you for your kind words! We’re pleased you enjoyed our service and love our fragrance selection. Your satisfaction means everything to us!
Thank you for choosing EcoScent – we’re here whenever you need us!
ecoscent@ecoscent.co.uk
EcoScent Team
Easy to order new fragrances
Easy to order new fragrances, came really well packed. Delivery was on time. Very happy with my purchase.
8 janvier 2025
Réponse de ecoscent.co.uk
Hi Andrew,
Thank you so much for your lovely feedback! We’re so happy to hear that ordering was easy for you and that your package arrived safely and on time.
Making sure you have a smooth and positive experience is what we’re all about, and it’s great to know we got it right for you!
Thank you for choosing EcoScent – we’re here whenever you need us!
ecoscent@ecoscent.co.uk
EcoScent Team
Réponse de ecoscent.co.uk
Hi Sophie,
Thank you for your feedback! We’re glad to hear you’re happy with your overall experience. We understand that setting up the timer can be a bit tricky, and our team is here to help. Please feel free to reach out to us at ecoscent@ecoscent.co.uk for any assistance you might need.
Thank you for choosing EcoScent, and we hope you continue to enjoy our products!
EcoScent Team
Very overpriced for what you get!
10 janvier 2025
Avis spontané
Réponse de ecoscent.co.uk
Hi Michaela,
Thank you for sharing your feedback. We’re sorry to hear that you feel our products are overpriced. At EcoScent, we aim to provide premium-quality fragrances and innovative designs that bring value to our customers.
We understand your concerns and appreciate your communication with us. As we’re already in contact and awaiting your response, we’ll do our best to address your feedback and ensure we resolve this to your satisfaction.
Thank you for your honesty, and we look forward to assisting you further.
The EcoScent Team
Upmarket scent dispersion
Very prompt service. The dispenser is well made, though a bit counterintuitive to use and the purr of the motor is a smidge loud for a quiet room. That said, the Winter Wonderland fragrance is gorgeous.
10 décembre 2024
Réponse de ecoscent.co.uk
Hi Wendy,
Thank you for your thoughtful feedback! We are pleased to hear that you enjoyed the Winter Wonderland fragrance and appreciated the quality of the dispenser as well as our prompt service.
We appreciate your feedback about the dispenser's usability and the motor's sound. Our team is dedicated to continuously improving our products, and your insights are invaluable in this process. If you have any questions or need assistance with our scent machine, our support team is ready to help—just reach out to ecoscent@ecoscent.co.uk.
Thank you for choosing EcoScent! We look forward to serving you again in the future.
EcoScent Team
Really love the eco scent range
Really love the eco scent range. Amazing smells that really do fill the whole house.
13 décembre 2024
Réponse de ecoscent.co.uk
Hi Sam,
Thank you for your wonderful feedback!
We’re delighted to hear that you’re enjoying the EcoScent range and that our scents are filling your entire home.
We strive to create a beautifully fragranced living space!
EcoScent Team
Very helpful over the phone
Very helpful over the phone, lovely smelling products, products last ages.
10 décembre 2024
Réponse de ecoscent.co.uk
Hi Janice,
Thank you for your wonderful feedback! We’re delighted to hear you found our team helpful over the phone and that you’re enjoying our products' long-lasting, lovely scents. Your satisfaction is what we strive for!
EcoScent Team
Réponse de ecoscent.co.uk
Hello,
Thank you for your kind words! We’re thrilled you’re happy with the product and the speedy delivery. Your satisfaction means the world to us!
EcoScent Team
Pucks are very weak scenting. Don’t bother with cheaper diffuser. Get the plug in.
Pucks are very weak. Battery dies every two days. The buttons and functions are finicky. No option for express delivery. My orders have been mixed up. Sent someone elses order. Still havent recieved mine. A lot of hassle. Gave up and got bog standard diffusers.
26 novembre 2024
Réponse de ecoscent.co.uk
Hi,
Thank you for your feedback. We’re truly sorry to hear about your experience and the issues you’ve faced with our product and service. This does not reflect the high standards we aim for, and we sincerely apologise for the inconvenience caused.
We understand your concerns regarding the performance of the EcoScent Puck, and we would be happy to assist with troubleshooting or answering any queries. We apologise for the mix-up with your order and are awaiting your reply regarding this issue. Additionally, we recognise the need for more flexible delivery options and are actively working to enhance our shipping services to better meet customer expectations.
Please contact us at ecoscent@ecoscent.co.uk with your details, and we’ll prioritise resolving these matters for you. Your feedback is invaluable in helping us improve both our products and service.
Thank you for bringing this to our attention, and we hope to have the opportunity to make things right and regain your trust.
EcoScent Team
the app is very poor hard to understand…
the app is very poor hard to understand
no chance for older people to use this
26 novembre 2024
Réponse de ecoscent.co.uk
Hi,
Thank you for sharing your feedback. We’re sorry to hear that you found the app difficult to use. We understand how important it is to have an accessible experience, and your comments will help us identify areas for improvement.
Our team is here to assist you with any challenges you’re facing. Please don’t hesitate to reach out to us at ecoscent@ecoscent.co.uk, and we’ll be happy to guide you through the app or provide alternative solutions.
Thank you for bringing this to our attention, and we appreciate your input as we work to improve.
EcoScent Team
Réponse de ecoscent.co.uk
Hi Rosie,
Thank you for your feedback! We’re delighted to hear that your order arrived promptly. Your satisfaction is our priority, and we appreciate your support.
EcoScent Team
Excellent service.
Excellent service.
A few weeks before I ran out of my previous order, the check-in was timely. The order and the arrival of the order were in perfect timing and excellent condition. Thank you
3 décembre 2024
Avis spontané
Réponse de ecoscent.co.uk
Hi,
Thank you for your kind words! We’re so glad to hear that our timely check-ins and seamless delivery made your experience great. Our top priority is ensuring your orders arrive on time and in perfect condition.
Thank you for choosing EcoScent – we’re here whenever you need us!
ecoscent@ecoscent.co.uk
EcoScent Team
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