Customer service was good until it wasn't. The item was delayed & my delivery was refunded, thank you. Each time I asked about delivery I'd receive an email as if thryre being proactive, they were not... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Got our new Barrel which was great. Struggled with the app and controlling it. Called the number and was put through to Johnny in technical support and he was AWSOME. Sorted it out with me on the phon... Voir plus
L'entreprise a répondu
We’ve been using Ecoscent since opening our clinic and have been consistently impressed - not only with the quality of the fragrance and devices, but also with their outstanding customer service.... Voir plus
L'entreprise a répondu
Excellent delivery service from start to finish. The delivery arrived on time, was handled with care, and the driver was professional, friendly, and courteous throughout. Communication was clear,... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de ecoscent.co.uk
Écrit par l'entreprise
At EcoScent, we are passionate about transforming spaces through the power of scent. As a leading UK-based scent marketing company, we combine innovative fragrance technology with expert knowledge to help businesses and individuals create memorable, immersive environments.
We offer a wide range of premium fragrance oils and advanced scent delivery systems to suit every space. Whether you're enhancing a luxury hotel, retail store, office, or home, our products are designed to boost ambience, increase satisfaction, and leave a lasting impression.
Our mission is to provide outstanding service, trusted expertise, and long-lasting scent solutions that deliver real results. From your first consultation to ongoing support, we’re here to guide you every step of the way.
We proudly serve customers across the globe and are committed to delivering consistent quality in every interaction. At EcoScent, scent is more than just fragrance — it’s an experience that connects people, evokes emotion, and elevates environments.
Discover what scent marketing can do for you. Let EcoScent help you create an unforgettable atmosphere your customers, friends, and family will always remember.
We offer a wide range of premium fragrance oils and advanced scent delivery systems to suit every space. Whether you're enhancing a luxury hotel, retail store, office, or home, our products are designed to boost ambience, increase satisfaction, and leave a lasting impression.
Our mission is to provide outstanding service, trusted expertise, and long-lasting scent solutions that deliver real results. From your first consultation to ongoing support, we’re here to guide you every step of the way.
We proudly serve customers across the globe and are committed to delivering consistent quality in every interaction. At EcoScent, scent is more than just fragrance — it’s an experience that connects people, evokes emotion, and elevates environments.
Discover what scent marketing can do for you. Let EcoScent help you create an unforgettable atmosphere your customers, friends, and family will always remember.
Coordonnées de contact
Unit 17, Greenwich Centre Business Park, 53 Norman Road, SE10 9QF, London, Royaume-Uni
- 02031377283
- ecoscent@ecoscent.co.uk
- ecoscent.co.uk
4,1
Bien
211 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I just LOVE my ecoscent!
I just LOVE my ecoscent!! I discovered this company when I went to a hotel that just smelt divine, the reception staff told me who to contact. I messaged them and have had first class communications with ‘Lauren’ who helped me decide what unit to buy and even helped me trace the exact scent I was smelling in the hotel. My messages were responded to without delay and nothing was too much trouble. I get lots of comments on how lovely my house smells. I wouldn’t say this product is cheap, it isn’t, but when I look at how much over the years I’ve spent on candles, diffusers and such like I feel it’s worth the little bit extra
23 août 2025
Avis spontané
Réponse de ecoscent.co.uk
Hi Janice,
Thank you so much for sharing your lovely feedback! We’re thrilled to hear that your experience with EcoScent, from discovering us in the hotel to working with Lauren - has been so seamless and enjoyable. It’s wonderful that you’re getting so many compliments on how beautiful your home smells.
We truly believe in the quality and longevity of our products, and we’re delighted to know you feel they’re worth the investment. Lauren will be so pleased to hear how much her support meant to you.
Best regards,
The EcoScent Team
Ecoscent has a lovely range of products…
Ecoscent has a lovely range of products for both commercial and domestic use. For anyone who loves a nice smelling home/work space I highly recommend their products. They are super helpful and have a wide variety of different fragrances. Shelomi has been super helpful in matching our fragrance requirements. The machine we have works so well and looks great. It is also controlled by an app which is so convenient. We have received numerous compliments about the lovely smell in the hotel from our guests. Would highly recommend their products and their lovely team members.
21 août 2025
Avis spontané
Réponse de ecoscent.co.uk
Hi Lindsay,
Thank you for your wonderful feedback! We’re delighted to hear you’re enjoying our products and that your machine is both effective and convenient to use. It’s fantastic to know that your guests are noticing and loving the fragrance too.
We’ll be sure to share your kind words with Shelomi – she’ll be so pleased to hear she could help match your fragrance perfectly.
Best regards,
The EcoScent Team
I have been using Ecoscent products for…
I have been using Ecoscent products for the past five years, and we have been very happy with the quality. Furthermore, I have always received excellent and professional service, with prompt responses to emails and queries. Thank you.
21 août 2025
Avis spontané
Réponse de ecoscent.co.uk
Hi Pascal,
Thank you for your kind words and for being a loyal customer for the past five years. We’re so pleased to hear that you’ve been happy with both the quality of our products and the service you’ve received. Your continued support means so much to us.
Best regards,
The EcoScent Team
Amazing scents in partnership with EcoScent!
A truly wonderful experience working with the team at EcoScent for our premium scenting needs at M&S Bank Arena, Liverpool.
The team go above and beyond at every opportunity and our guests LOVE the scents!
Super premium experiences in partnership, what more could a company wany.
20 août 2025
Avis spontané
Réponse de ecoscent.co.uk
Hi Colm,
Thank you for your fantastic feedback! We’re delighted to hear that our scents are helping create premium experiences at M&S Bank Arena and that your guests are loving them.
It’s always a pleasure working with your team, and we look forward to continuing to deliver exceptional scenting solutions for you.
Best regards,
The EcoScent Team
Received my eco scent
Received my eco scent, amazing perfume, found 2 stars is the correct level of fragrance for our household.
Just ordered my 2nd batch for later use
Pkease give eco scent a try if not sure, I'm sure you will be delighted.
12 août 2025
Réponse de ecoscent.co.uk
Hi Val,
Great to hear from you again. Thank you for your wonderful feedback! We’re so pleased to hear you’ve found the perfect fragrance level for your home and that you’ve already ordered your second batch. Your recommendation means a lot, and we’re delighted you’re enjoying EcoScent in your space.
If you ever need any advice or support, we’re always here at ecoscent@ecoscent.co.uk
Best regards,
The EcoScent Team
Ecoscents and scent machine
We have their ecoscent machine and a range of their scents for our office and it smells sooo great! A little goes a long way and really makes a difference to the space, love these products :)
19 août 2025
Avis spontané
Réponse de ecoscent.co.uk
Hi Gauri,
Thank you so much for your lovely feedback! We’re delighted to hear that your office is smelling amazing and that our machine and fragrances are making such a difference. It’s great to know you’re enjoying how long-lasting they are too.
If you ever need any help or recommendations, we’re always here at ecoscent@ecoscent.co.uk
Best regards,
The EcoScent Team
Absolutely loving it
Absolutely loving it! My Clinic smells like a luxurious hotel in Dubai.
Will order for some for my home and gifts for families.
1 août 2025
Réponse de ecoscent.co.uk
Hi Karen,
Thank you for your amazing feedback! We’re so pleased to hear your clinic now has the luxurious scent you were hoping for. We love that you’re considering our products for your home and as gifts — that’s the ultimate compliment.
We’re always here to help at ecoscent@ecoscent.co.uk.
Best regards,
The EcoScent Team
Exceptional Service and Eco-Friendly Solutions – Thanks to John Mendes and the Ecoscent Team
Overall, my experience with ecoscent.co.uk has been very positive. The website is user-friendly, and the ordering process was smooth. I especially appreciated the eco-conscious product range and the clear product descriptions.
John Mendes has been incredibly helpful and professional throughout the process. His support made the experience seamless, from product selection to delivery coordination.
We’re currently trialling the Ariel wall-mounted unit, and it's already making a noticeable difference in our space. The scent quality is excellent, and we look forward to exploring more solutions with your team.
8 août 2025
Avis spontané
Réponse de ecoscent.co.uk
Hi Harsh,
Thank you for your wonderful feedback! We’re delighted to hear you found our website easy to use and appreciated our eco-conscious product range. It’s great to know John’s support made your experience smooth from start to finish.
We’re pleased the Ariel wall-mounted unit is already making a positive difference in your space, and we look forward to helping you explore more scent solutions in the future.
Best regards,
The EcoScent Team
Excellent product
Excellent product, good options for different scents that are suited to the work environment. Sorted out my issue with one of their units very quickly and professionally
7 août 2025
Avis spontané
Réponse de ecoscent.co.uk
Hi Peter,
Thank you for your kind words! We’re so pleased to hear you’re enjoying our scent options and that they suit your work environment perfectly. We’re also glad we could resolve your unit issue quickly and professionally. Your satisfaction is always our priority.
Best regards,
The EcoScent Team
Th e absolute best fragment product!
Not only is EcoScent the absolute best home scent product we’ve ever used! My husband loves it so much that he bought two for his office!
7 juillet 2025
Avis spontané
Réponse de ecoscent.co.uk
Hi Christie,
Thank you so much for your wonderful review! We’re delighted to hear EcoScent is the best home fragrance you’ve ever used, and it’s fantastic to know your husband enjoys it so much he’s bought two for his office.
We truly appreciate your support and are so pleased our scents are making both your home and workspace even more inviting.
Best regards,
The EcoScent Team
Everything about Eco Scent is five-star…
Everything about Eco Scent is five-star – from the oils to the diffuser to the outstanding customer service.
I absolutely love the scent – it’s luxurious, fresh, and truly elevates any space. If you’re looking for a high-end fragrance experience with premium service to match, you’ve come to the right place.
I’m already looking forward to purchasing more oils soon.
Thank you, Eco Scent, for delivering excellence.
5 août 2025
Avis spontané
Réponse de ecoscent.co.uk
Hi Naz,
Thank you so much for your fantastic review! We’re thrilled to hear that you’ve had a five-star experience with everything from our oils and diffuser to our customer service.
It means a lot to know that the scent has brought a luxurious, fresh feel to your space, and we truly appreciate your kind words.
We look forward to helping you find your next favourite fragrance soon!
Best regards,
The EcoScent Team
Makes a difference to our showroom
Great service and products. Everyone comments on the lovely scent from the ecoscent ariel machine when walking into our showroom - currently jasmine, sandalwood, citrus. Green fig room spray is also a lovely scent. Website is easy to navigate.
2 janvier 2025
Avis spontané
Réponse de ecoscent.co.uk
Hi Lorrayne and Mark,
Thank you for your lovely review! We’re so pleased to hear the Ariel machine is making such a great impression in your showroom; Jasmine, Sandalwood, and Citrus make a fantastic combination.
It’s also great to know you’re enjoying the Green Fig room spray and found our website easy to use. We really appreciate your support!
Best regards,
The EcoScent Team
Amazing Fragrances
The fragrances are amazing, I have tried a number of companies in the UK and USA that supply in large bottles for the larger diffuser use and nothing else matches the fragrance quality and range. The customer service is also 1st class, order recieved quickly and Adam has been fantastic. Well recommended I will be a returning customer.
25 juillet 2025
Avis spontané
Réponse de ecoscent.co.uk
Hi Darren,
Thank you so much for your amazing feedback! We’re thrilled to hear our fragrance quality and range have stood out among your experiences both in the UK and the US.
It’s also great to know Adam and the team have provided excellent service; we’ll be sure to pass on your kind words. We really appreciate your recommendation and look forward to welcoming you back again soon.
Best regards,
The EcoScent Team
No other oils can match these …
I’m a bit obsessed over how my house smells and have no less than 10 diffuser machines over the various 3 levels. Finding good oils for the cold diffusion is not easy, I have paid a lot less and the oils are simply not good smelling or the burn rate is high, there are no better oils on the market than Ecoscent and with the best variety around. White Patchouli is my absolute favourite and I could go through litres of that. I recently tried the new pet oil range, these were all light citrus/aromatic in style and I thought a very useful addition. I own 5 dogs and I’m always conscious of whether having the diffuser on is ok for the dogs. So in the dog room, these will work perfectly. Also had the opportunity to try the new Orange, Bergamot and patchouli, this is gorgeous, really long lasting and diffuse with emphasis on the warmer notes than the citrus - loved it. Finally just a mention of the room spray, these summer one is a medley of citrus and although I don’t have the need for these as I use the diffuse, for a spot freshen up, it’s a very uplifting and aromatic blast that freshens the room for a while.
12 juillet 2025
Avis spontané
Réponse de ecoscent.co.uk
Hi Robert,
Thank you so much for your fantastic review! We’re delighted to hear that EcoScent oils are such a key part of your home and that you’ve enjoyed exploring our range.
White Patchouli is a standout for many, and we’re glad to hear it’s a favourite of yours. It’s also great to know the pet-friendly oils have been a welcome addition, especially with your dogs in mind. We’re really pleased you enjoyed the new Orange, Bergamot & Patchouli scent; it’s one of our top picks too for its warm, long-lasting aroma.
Your feedback on the room sprays is equally appreciated; it’s great to hear they’ve come in handy for a quick refresh around the home.
Thanks again for your continued support. If there’s ever anything you need, we’re always here to help.
Best regards,
The EcoScent Team
Réponse de ecoscent.co.uk
Hi Mark,
Thank you for your fantastic feedback! We’re delighted to hear that you’re happy with both our service and product. Your satisfaction is what we strive for.
Thanks again for choosing EcoScent - we’re always here if you need anything!
Best regards,
The EcoScent Team
Amazing smell
Great product 👍I’m really happy with my product. Easy to use and the smell is amazing.
18 juin 2025
Réponse de ecoscent.co.uk
Hello,
Thank you for your wonderful feedback! We’re so pleased to hear that you’re enjoying your product and loving the amazing scent. It's great to know you found it easy to use too; that’s exactly what we aim for!
We really appreciate you choosing EcoScent.
Best regards,
The EcoScent Team
Réponse de ecoscent.co.uk
Hello,
Thank you so much for the glowing review! We’re thrilled to hear you had a great experience and truly appreciate the recommendation.
If there’s anything else we can do for you, don’t hesitate to reach out!
Best wishes,
The EcoScent Team
Scent is very weak and barely spreads…
Scent is very weak and barely spreads around the house. Certainly not like the web site indicates as the range.
I’m trying settings that scent for longer and more frequently, but oud should be much more heady and this just isn’t.
6 juin 2025
Réponse de ecoscent.co.uk
Hi Adam,
Thank you for your feedback. We're sorry to hear that the scent hasn’t met your expectations, especially given how important diffusion and fragrance strength are to the experience.
We’ll be reaching out to you via email shortly to discuss this in more detail and find a solution that works for you.
Best regards,
The EcoScent Team
Easy to pay for it with Apple pay and…
Easy to pay for it with Apple pay and the delivery was super fast
3 juin 2025
Réponse de ecoscent.co.uk
Hi,
Thank you for your kind feedback! We're glad to hear that you found the checkout process easy and that your order arrived quickly. We always aim to make your experience as smooth and efficient as possible.
We hope you’re enjoying your fragrance. Thanks for choosing EcoScent!
The EcoScent Team
Réponse de ecoscent.co.uk
Hi Ted,
Thank you for your honest feedback. We’re glad to hear the machines are working well for you. We're sorry to hear that the scents haven’t met your expectations, and we appreciate you bringing this to our attention.
We’ll be reaching out to you via email shortly to understand more about your experience and see how we can improve things for you.
The EcoScent Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.