Customer service was good until it wasn't. The item was delayed & my delivery was refunded, thank you. Each time I asked about delivery I'd receive an email as if thryre being proactive, they were not... Voir plus
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Lisez les avis des autres
Got our new Barrel which was great. Struggled with the app and controlling it. Called the number and was put through to Johnny in technical support and he was AWSOME. Sorted it out with me on the phon... Voir plus
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We’ve been using Ecoscent since opening our clinic and have been consistently impressed - not only with the quality of the fragrance and devices, but also with their outstanding customer service.... Voir plus
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Excellent delivery service from start to finish. The delivery arrived on time, was handled with care, and the driver was professional, friendly, and courteous throughout. Communication was clear,... Voir plus
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À propos de l'entreprise
À propos de ecoscent.co.uk
Écrit par l'entreprise
At EcoScent, we are passionate about transforming spaces through the power of scent. As a leading UK-based scent marketing company, we combine innovative fragrance technology with expert knowledge to help businesses and individuals create memorable, immersive environments.
We offer a wide range of premium fragrance oils and advanced scent delivery systems to suit every space. Whether you're enhancing a luxury hotel, retail store, office, or home, our products are designed to boost ambience, increase satisfaction, and leave a lasting impression.
Our mission is to provide outstanding service, trusted expertise, and long-lasting scent solutions that deliver real results. From your first consultation to ongoing support, we’re here to guide you every step of the way.
We proudly serve customers across the globe and are committed to delivering consistent quality in every interaction. At EcoScent, scent is more than just fragrance — it’s an experience that connects people, evokes emotion, and elevates environments.
Discover what scent marketing can do for you. Let EcoScent help you create an unforgettable atmosphere your customers, friends, and family will always remember.
We offer a wide range of premium fragrance oils and advanced scent delivery systems to suit every space. Whether you're enhancing a luxury hotel, retail store, office, or home, our products are designed to boost ambience, increase satisfaction, and leave a lasting impression.
Our mission is to provide outstanding service, trusted expertise, and long-lasting scent solutions that deliver real results. From your first consultation to ongoing support, we’re here to guide you every step of the way.
We proudly serve customers across the globe and are committed to delivering consistent quality in every interaction. At EcoScent, scent is more than just fragrance — it’s an experience that connects people, evokes emotion, and elevates environments.
Discover what scent marketing can do for you. Let EcoScent help you create an unforgettable atmosphere your customers, friends, and family will always remember.
Coordonnées de contact
Unit 17, Greenwich Centre Business Park, 53 Norman Road, SE10 9QF, London, Royaume-Uni
- 02031377283
- ecoscent@ecoscent.co.uk
- ecoscent.co.uk
4,1
Bien
211 avis
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My product arrived quickly
My product arrived quickly. I am loving the fragrance eco scent provides for my home
29 mai 2025
Réponse de ecoscent.co.uk
Hi Christie,
Thank you for your lovely feedback! We’re so pleased to hear your product arrived quickly and that you’re loving the fragrance EcoScent brings to your home. Creating a welcoming atmosphere through scent is what we’re all about!
If you ever need anything from us, don't hesitate to reach out – ecoscent@ecoscent.co.uk
The EcoScent Team
I have customers coming into my store…
I have customers coming into my store and consistently appreciating the beautiful scent that ecoscent have provided me with.
I’ve been dealing with Shanice for about a year and the service is extremely fast and organised.
Highly recommend!
4 juin 2025
Avis spontané
Réponse de ecoscent.co.uk
Hi Joshua,
Thank you so much for your kind words! We’re delighted to hear that your customers are enjoying the beautiful scent in your store – that’s exactly the experience we strive to create!
It’s wonderful to know that Shanice has been providing you with fast and organised service over the past year; I’ll be sure to pass on your compliments to her.
We appreciate your recommendation and look forward to continuing to support your business!
The EcoScent Team
Réponse de ecoscent.co.uk
Hi Denise,
Thank you for your kind feedback! We’re so pleased to hear that everything went smoothly and you were kept well informed about your delivery.
Your satisfaction means a lot to us – we look forward to scenting your space again soon!
If there’s anything else you need, we’re always happy to help – just drop us an email at ecoscent@ecoscent.co.uk
The EcoScent Team
Initial issue resolved quickly
Initial issue resolved quickly. All good and pleased with the product.
23 mai 2025
Avis spontané
Réponse de ecoscent.co.uk
Hi Nigel,
Thank you for your updated feedback – we’re really pleased to hear that everything is now sorted and that you're happy with the product. It was a pleasure assisting you, and I’m glad we could resolve the issue promptly and to your satisfaction.
If there’s anything more we can do or if you ever need help in the future, we’re always here.
The EcoScent Team
Réponse de ecoscent.co.uk
Hello,
Thank you for your lovely feedback! We’re so glad to hear you’re enjoying the product and its beautiful scent – that’s exactly what we love to deliver.
If there’s anything else you need, we’re always happy to help – just drop us a message at ecoscent@ecoscent.co.uk
The EcoScent Team
Réponse de ecoscent.co.uk
Hi Nigel,
Thank you for taking the time to leave a review, and we’re really sorry to hear that your order arrived damaged and that you didn’t receive a response when you needed help. That’s not the level of service we aim to provide, and we completely understand your frustration.
We’ve reached out to you directly to make things right and ensure you're properly supported. Your experience is important to us, and we’re currently reviewing what went wrong internally so we can prevent this from happening again in the future.
We appreciate your patience and hope to resolve this for you as quickly as possible.
The EcoScent Team
Everything else ok but you sent me the…
Everything else ok but you sent me the wrong fragrance
1 mai 2025
Réponse de ecoscent.co.uk
Hi Patricia,
Thank you for your feedback. We’re sorry again for the initial mix-up, but we're really glad to hear you're enjoying the fragrance now and that we could get everything sorted for you.
If there’s anything else we can do to improve your experience, feel free to reach out – we’re always happy to help at ecoscent@ecoscent.co.uk
The EcoScent Team
The website easy to place order and…
The website easy to place order and delivery was fast.
I got it for someone as a gift so can not say if the scent hub is any good.
I know the ecoscent brand through work and the customers that comes in always compliment the scent in the store ( the store is a well known English brand).
1 mai 2025
Réponse de ecoscent.co.uk
Hello,
Thank you for your kind words! We’re glad to hear that ordering through our website was smooth and delivery was fast. It’s great to know you’ve experienced our scenting through your workplace and that it’s left a positive impression on customers—that’s exactly what we aim for!
We hope the gift goes down well, and if you ever need anything, we’re always happy to help at ecoscent@ecoscent.co.uk
The EcoScent Team
Loving my Barrel scenting machine
Loving my Barrel scenting machine, and the oil smells lovely, it fills my apartment, and hits you when entering.
I would have given Five stars, but only have four, due to long wait, and slow delivery, on such a premium product, and high price, I think a much faster delivery should be standard.
16 avril 2025
Réponse de ecoscent.co.uk
Hi Michael,
Thank you for your lovely feedback—we’re so pleased to hear you're enjoying our Barrel and that the fragrance is making such a great impact in your apartment! We completely understand your frustration with the delivery delay, especially when ordering a premium product, and we truly appreciate your patience.
Your comments have been noted, and we’ll continue working to ensure our service matches the high quality of our products. If you ever need anything, we’re here to help – ecoscent@ecoscent.co.uk.
The EcoScent Team
Réponse de ecoscent.co.uk
Hi Gail,
Thank you so much for your lovely feedback! We’re thrilled to hear you're enjoying the product and its great scent.
If there's anything else you need, we're always happy to help – feel free to reach out to us at ecoscent@ecoscent.co.uk
The EcoScent Team
Hasn’t turned up !
16 avril 2025
Réponse de ecoscent.co.uk
Hello,
Thank you for your feedback. We’re sorry for the delay with your order and any inconvenience this may have caused. There was a slight issue with the order processing between our systems, but we're pleased to let you know this has now been resolved.
Your order is out for delivery today, and as a gesture of goodwill, we’ve refunded your delivery fee.
If there’s anything else you need, we’re always happy to help – you can reach us anytime at ecoscent@ecoscent.co.uk.
Thank you again for your patience and understanding.
The EcoScent Team
delivered on time and product carefully…
delivered on time and product carefully packaged
15 avril 2025
Réponse de ecoscent.co.uk
Hi Angie,
Thank you for your feedback! We’re so pleased to hear your order arrived on time and was carefully packaged. We always aim to deliver a smooth and reliable experience from start to finish.
If there’s anything else we can help with, don’t hesitate to reach out at ecoscent@ecoscent.co.uk—we’re always happy to help!
The EcoScent Team
I bought this after the amazing scent…
I bought this after the amazing scent in my gym from the same system. However despite using it on max settings at 90 percent concentration it doesn’t smell very strong (hardly at all) and is very noisy when spraying. Very expensive for what it is but beautiful packaged
7 avril 2025
Réponse de ecoscent.co.uk
Hi Angie,
Thank you for your honest feedback—we’re glad to hear you were impressed with the scent at your gym and appreciated the packaging, but we’re sorry the experience at home hasn’t matched your expectations.
The scent strength can be influenced by room size, ventilation, and placement, so we’d love to help you optimise the settings for better performance. Regarding the noise, the diffuser operates under 49 dBA, but we understand this can still be noticeable depending on the environment.
Please feel free to reach out to us at ecoscent@ecoscent.co.uk — we’re here to help get things just right for you.
The EcoScent Team
LEGAL ACTION AGAINST ECOSCENT
I am currently in the process of taking them to court as they have sold me an extremely poor quality scent formulation. They keep offering to rework it, but unfortunately the quality is truly subpar, and Shanice Taylor keeps sending me a link to their terms and conditions, not understanding that if a product is poor qualitY, this invalidates their terms and conditions. Quite shocked they would be happy to be taken to court over less than £800, I am guessing business must be bad and they must really need my money. absolutely avoid if you care about your business.
11 avril 2025
Avis spontané
Réponse de ecoscent.co.uk
We’re truly sorry to hear that you feel this way. At EcoScent, we’re passionate about creating beautiful, bespoke fragrances and take great pride in delivering a high standard of service to all our clients.
Your order was for a personalised fragrance, crafted according to your unique brief. As part of this service, we offer up to two reworks to ensure the final scent aligns with your vision – this offer remains open should you wish to continue. As a further gesture of goodwill, we’ve also offered a refund of the delivery fee and arranged the return of the original sample.
Our Terms & Conditions, which are readily available on the website and were agreed to at the time of purchase, are in line with the Consumer Contracts Regulations 2013, which state that bespoke and personalised products are non-refundable. While we fully appreciate that fragrance is subjective, personal preference does not constitute a product fault under consumer law.
That said, we remain entirely committed to finding a constructive and positive resolution. We would be more than happy to continue working with you to refine the scent to your satisfaction. We’re proud to have partnered with hundreds of delighted clients who value the care, craftsmanship, and creativity we bring to every project – and we would very much welcome the opportunity to do the same for you.
Warm regards,
The EcoScent Team
The best home fragrance ever ……
The best home fragrance ever … fantastic customer service…
27 mars 2025
Réponse de ecoscent.co.uk
Hi Sandra,
Thank you so much for your lovely feedback! We're delighted to hear you're enjoying the fragrance and had a great experience with our customer service — that’s exactly what we aim for.
If you ever need anything, we’re always here to help – just drop us a message at ecoscent@ecoscent.co.uk.
The EcoScent Team
Amazing Product! Highly recommend it !
Amazing products with a very extensive list of scents and phenomenal customer service from everyone in the team. EcoScent is a must have for businesses!
13 mars 2025
Avis spontané
Réponse de ecoscent.co.uk
Hi Anita,
Thank you for your amazing feedback! We’re thrilled to hear you’re enjoying our extensive scent range and that our team has provided phenomenal service. It means a lot to us that you’d highly recommend EcoScent!
If you ever need anything, we’re always happy to help—just reach out to us at ecoscent@ecoscent.co.uk.
The EcoScent Team
Attentive team and good communication
Attentive team and good communication.
Good variety of services and products.
Installation of the products is very handy and I trust that if anything goes wrong, they'd be on hand to help.
Shelomi is our main contact and is a great help, meeting in person and showing her the space was a bonus and makes communicating a lot easier.
13 mars 2025
Avis spontané
Réponse de ecoscent.co.uk
Hi Hannah,
Thank you for your kind words! We’re so glad to hear that you’ve had a great experience with our team and found our products and services helpful. It’s wonderful to know that Shelomi has been able to assist you and that meeting in person made things even smoother.
If you ever need anything, we’re always here to help—just reach out to us at ecoscent@ecoscent.co.uk.
The EcoScent Team
Excellent but watch shipping costs
The product quality is excellent. Shipping costs to Ireland were quite high, however I have received feedback from Ecoscent that they are under review and may become more affordable.
3 mars 2025
Réponse de ecoscent.co.uk
Hi Thomas,
Thank you for your feedback. We’re sorry to hear that the international shipping costs were higher than expected. We understand how important affordable delivery is and are always looking for ways to improve our shipping options.
If you’d like to discuss any alternatives or future promotions, feel free to reach out to us at ecoscent@ecoscent.co.uk—we’d love to help.
The EcoScent Team
Lovely high quality scents
Lovely high quality scents! Samples are great and the packaging is lovely!
18 février 2025
Réponse de ecoscent.co.uk
Hi Joanne,
Thank you for your wonderful feedback! We’re so glad you’re enjoying the high-quality scents and that you loved the samples and packaging. We put a lot of care into every detail, so it’s great to hear it made a difference!
If you ever need anything, we’re always happy to help—just reach out to us at ecoscent@ecoscent.co.uk.
The EcoScent Team
Quick service and lovely perfume
Quick service and lovely perfume. Enjoying it daily.
Julie
26 février 2025
Réponse de ecoscent.co.uk
Hi Julie,
Thank you for your kind words! We’re so happy to hear you’re enjoying the fragrance every day and that our service met your expectations.
If you ever need anything, we’re always happy to help—just reach out to us at ecoscent@ecoscent.co.uk.
The EcoScent Team
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