Great service from Ede and Ravenscroft. The online booking service was easy to use, which made organising that part of graduation stress free. On the day, the staff were very helpful with putting the... Voir plus
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I visited their Cambridge branch today to purchase a dinner suit. I was assisted by Theresa who was absolutely amazing. The shop is set out beautifully and Theresa and her colleague were so welcoming... Voir plus
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Nasty company Horrible customer service The people that work for this company really do get hand picked for showing the most disdain towards the general public.
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The experience went a level ahead given that the delivery was made on time and the staff was extremely kind and caring with their approach This would indeed go down in my memory lane. I Would also l... Voir plus
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4,1
Bien
3 k avis
Aucun historique récent de demande d’avis
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Lovely staff
Oh the staff were so lovely I’m not sure of the lady who helped me but she was so nice, she made me look great and she’s really help me with my nerves too😭 5/5
15 juin 2026
Avis spontané
Réponse de Ede & Ravenscroft
Dear Kinah,
We really appreciate your lovely feedback and the time you took to share it with us. It’s wonderful to hear that you were happy with our staff, and your kind words mean a great deal to our team.
Best regards,
Mia
Defo recommend
The team made my graduation go so smoothly and my cap, gown and hood were perfect. I would definitely recommend using Ede & Ravenscroft.
The process of getting the academic dress on was great although the staff member who served me wasnt really helpful whereas other staff I saw made it seem like I really nice experience. I only knew the correct way for my hat and how things should sit from overhearing. Just a small detail of the day that made me feel slightly like an inconvenience.
15 juillet 2026
Avis spontané
Réponse de Ede & Ravenscroft
Dear Han,
Thank you for your encouraging feedback. It means a great deal to us to know that you were happy with your experience and will pass this onto our team.
Kind regards,
Mia
The booking system was easy to use
The booking system was easy to use, with regular email updates, so fully informed throughout the process. Everything was so well organised.
On graduation day itself, the experience was seamless. Everything was thoughtfully arranged, with no queues, no confusion and no unnecessary delays. The attire was fitted effortlessly, making the whole process feel smooth and well managed.
Returning the attire afterwards was just as straightforward. Overall, the entire experience was exceptionally well organised, efficient and stress fee.
29 juillet 2026
Avis spontané
Réponse de Ede & Ravenscroft
Dear HN,
Thank you for the lovely feedback—it’s always wonderful to hear such kind and encouraging words. I really appreciate you taking the time to share your thoughts from the day, and I’m so happy to know that you enjoyed your experience.
Best regards,
Mia
Too expensive
No issues with the service or product but I think the pricing to hire a gown and cap for 1 day is exorbitant.
24 juillet 2026
Avis spontané
Réponse de Ede & Ravenscroft
Dear Jordan,
Thank you for sharing your feedback with us. We’re sorry to hear that you found our pricing disappointing or higher than expected We’ll certainly take your feedback on board and use it to help us consider how we can continue to improve and provide the best possible value for our customers.
Kind regards,
Mia
The price is high for hiring the gown
The price is high for hiring the gown
30 juillet 2026
Avis spontané
Réponse de Ede & Ravenscroft
Dear Ola,
Thank you for sharing your feedback with us. We’re sorry to hear that you found our pricing disappointing or higher than expected We’ll certainly take your feedback on board and use it to help us consider how we can continue to improve and provide the best possible value for our customers.
Kind regards,
Mia
Expensive, not very disability accessible
really expensive, like way above a students budget, and we werent told we had to save for the graduation until a month before so i had to skip meals to afford it, when I was talking to the woman I paid for the hire she was very dismissive. With that said they get 2 stars because I had a massive panic attack because one of the dressers tried to touch my shoulder before I was ready, and then they were kind enough to let me get dressed by my trusted appointee in a quiet room instead. The man who helped me then was a manager I think? and he was lovely. The quality was good.
8 juin 2026
Avis spontané
Réponse de Ede & Ravenscroft
Dear Calico,
We really appreciate you taking the time to share your experience with us, and we’ll be sure to pass this on. I’m so glad to hear that our team were able to help on the day and make things a little smoother for you we’ll make sure they know how much their efforts were appreciated.
Kind regards,
Mia
Really good accessibility
Really good accessibility, having someone reach out who was also a wheelchair user and offering a shorter wheelchair gown as well as the ability to have it delivered in advance which made everything so much easier.
22 juillet 2026
Avis spontané
Réponse de Ede & Ravenscroft
Dear Rebecca,
Thank you so much for your lovely feedback!
It means a great deal to know that you found the experience welcoming, accessible, and easy to navigate. Creating an environment where everyone feels comfortable, supported, and included is incredibly important to us, so your kind words are truly appreciated. Thank you for taking the time to share your experience—it’s wonderful to know that the effort to be approachable and accessible has made a positive difference.
Best regards,
Mia
Very polite and considerate staff
Very polite and considerate staff, put you at your ease in what can sometimes be quite an overwhelming time on graduation day. Made the day very pleasant.
27 juillet 2026
Avis spontané
Réponse de Ede & Ravenscroft
Dear Miles,
Thank you for such encouraging and lovely feedback. It means a great deal to me to know that you were happy with the staff. We are truly grateful for your thoughtful words and for taking the time to share them.
Kind regards,
Mia
The entire experience the minute I got…
The entire experience the minute I got on the site was amazing. They even helped position my robe and even helped to get me a bigger hat because my hair was really big that day, overall I gave it a 10 out of 10.
24 juillet 2026
Avis spontané
Réponse de Ede & Ravenscroft
Dear Shenita,
Thank you for the lovely feedback—it’s always wonderful to hear such kind and encouraging words. I really appreciate you taking the time to share your thoughts, and I’m so happy to know that you enjoyed your experience.
Kind regards,
Mia
Very helpful made me feel at ease…
Very helpful made me feel at ease before my graduation
13 juillet 2026
Avis spontané
Réponse de Ede & Ravenscroft
Dear Lisa,
Your feedback is so deeply appreciated. It’s wonderful to know that your experience was a positive one.
Kind regards,
Mia
They gave me a wrong gown
They gave me a wrong gown. Organisation was disorganised and gown was stinky.
24 juillet 2026
Avis spontané
Réponse de Ede & Ravenscroft
Dear Enis,
We are sorry to hear about your experience, and we appreciate you taking the time to provide this feedback. This is certainly not the level of service we aim to deliver, especially on such an important occasion.
We would like to look into the concerns you’ve raised. So that we can investigate this fully and assist you directly, please contact us at CustomerServicesManager@edeandravenscroft.com
with your order details.
Thank you again for bringing this to our attention — we hope to resolve this for you as quickly as possible.
Kind regards,
Mia
Online ordering service easy to use.
Online ordering service easy to use.
Staff at gown collection and drop off weren't overly helpful or friendly, but items hired were clean and good quality.
14 juillet 2026
Avis spontané
Réponse de Ede & Ravenscroft
Dear Alastair,
We’re very sorry to hear that you found our staff unhelpful during your experience with us. This certainly isn’t the level of service we aim to provide, and we completely understand your disappointment. We really appreciate you taking the time to share this feedback, and we’ll make sure it is passed on to the relevant team so it can be addressed. That said, we’re very glad to hear that you were happy with the quality of our items, and we hope we’ll have the opportunity to provide you with a much better experience in the future.
Best regards,
Mia
I have dyslexia and ordered my gown for…
I have dyslexia and ordered my gown for the wrong day, but it was no hassle, the team realised I had done so, and my gown was waiting for me when I arrived, without any issue. Thank you so much!!
30 juillet 2026
Avis spontané
Réponse de Ede & Ravenscroft
Dear Bernadette,
I really appreciate your kind and thoughtful feedback. Thank you for taking the time to share such wonderful news with me (also dyslexic). It means so much to know that our team was able to help and make you feel comfortable.
Best regards,
Mia
The quality of service received was top…
The quality of service received was top notch and the staff were very professional and really helpful.
9 juillet 2026
Avis spontané
Réponse de Ede & Ravenscroft
Dear Patience,
Thank you for the lovely feedback—it’s always wonderful to hear such kind and encouraging words. I really appreciate you taking the time to share your thoughts, and I’m so happy to know that you enjoyed your experience.
Kind regards,
Mia
Excellent
very neat and clean, nicely folded graduation gown. The staff were good and accommodating, helping us with our caps and gowns. All went well, thank you!
29 juillet 2026
Avis spontané
Réponse de Ede & Ravenscroft
Dear Arsh,
I’m so grateful for your kind words and lovely feedback. Thank you for taking the time to share your experience on our staff and quality the items.
Kind regards,
Mia
Réponse de Ede & Ravenscroft
Dear Linda,
Thank you for taking the time to share such lovely feedback. I genuinely appreciate your thoughtful words and am so pleased to hear that you had such a positive experience.
Kind regards,
Mia
Not right first time
The gentleman charged with dressing me in my graduation gown was not aware of what hat I should be wearing, and neglected to provide me with the hood. This was thankfully picked up by a more experienced member of staff as I was about to leave, who ensured that everything was in place for me.
22 juillet 2026
Avis spontané
Réponse de Ede & Ravenscroft
Dear Michael,
Thank you so much for taking the time to share your feedback with us. We really appreciate you letting us know about your experience, and we’ll be sure to pass your words on to our team. I’m glad to hear that a member of our staff was able to assist you and help make your experience a more positive one. Your feedback is greatly appreciated and will be shared with the team.
Kind regards,
Mia
The experience went a level ahead given…
The experience went a level ahead given that the delivery was made on time and the staff was extremely kind and caring with their approach This would indeed go down in my memory lane. I Would also like to extend my extreme gratification to the faculty, lecturers and every single member who served as a catalyst in terms of making this journey possible. Wishing each and every fellow graduate the very best for every stuff lying ahead. Hope to see ya'll someday.
Thanks and Regards
Pranit
22 juillet 2026
Avis spontané
Réponse de Ede & Ravenscroft
Dear Pranit,
Thank you for taking the time to share such lovely feedback. I genuinely appreciate your thoughtful words and am so pleased to hear that you had such a positive experience.
Kind regards,
Mia
Réponse de Ede & Ravenscroft
Dear Mrs Richardson,
Thank you for your kindness and for taking the time to share such lovely words. It’s wonderful to know that your experience was a positive one.
Kind regards,
Mia
The lady putting on the graduation…
The lady putting on the graduation outfit was so rough and harsh, she nearly yanked my head.
23 juillet 2026
Avis spontané
Réponse de Ede & Ravenscroft
Dear Kh,
Thank you for your feedback. We sincerely apologise that the level of service you received fell short of the standards we expect. This is not the level of service we aim to provide, and your feedback will be taken seriously and passed on to the relevant team for review.
Best regards,
Mia
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