Ede & Ravenscroft Avis 

2 559
•
TrustScore 4 sur 5

4,1

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Great service from Ede and Ravenscroft. The online booking service was easy to use, which made organising that part of graduation stress free. On the day, the staff were very helpful with putting the... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I visited their Cambridge branch today to purchase a dinner suit. I was assisted by Theresa who was absolutely amazing. The shop is set out beautifully and Theresa and her colleague were so welcoming... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Nasty company Horrible customer service The people that work for this company really do get hand picked for showing the most disdain towards the general public.

L'entreprise a répondu

Noté 5 sur 5 étoiles

The experience went a level ahead given that the delivery was made on time and the staff was extremely kind and caring with their approach This would indeed go down in my memory lane. I Would also l... Voir plus

L'entreprise a répondu


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

3 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,1

Tous les avis

(2 559)

300 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Polite and attentive staff at the venue

Polite and attentive staff
Several reminders sent which helped to do things smoothly on the day

17 juillet 2026
Avis spontané
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Réponse de Ede & Ravenscroft

Dear Graduate,

Thank you so much for your feedback. I’m really glad to hear that your day went smoothly and that you had a positive experience. We truly appreciate you taking the time to share your feedback with us!

Kind regards,
Mia

Noté 4 sur 5 étoiles

Great service, but a bit pricey

The staff and organisation and equipment were fantastic and helped the day run smoothly. My only downside is that the gown hire is, in my opinion and many other students’ opinion, too costly. Considering all other costs associated with graduation day - hotels, travel, tickets etc - a decrease in price of gown hire would go a long way. Overall, very pleased.

21 juillet 2026
Avis spontané
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Réponse de Ede & Ravenscroft

Dear John,

Thank you very much for your kind feedback about our staff. We’re so pleased to hear that you had a positive experience and that our team made your visit enjoyable. Your lovely comments are greatly appreciated and mean a lot to our staff. We will continue to review our pricing for all orders.

Best regards,
Mia

Noté 5 sur 5 étoiles

Professional and very patient team

Professional and very patient team
Thank you and wish you all the best

24 juillet 2026
Avis spontané
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Réponse de Ede & Ravenscroft

Dear Tamara,

Thank you very much for your kind feedback about our staff. We’re so pleased to hear that you had a positive experience and that our team made your visit professional.

Kind regards,
Mia

Noté 5 sur 5 étoiles

Amazing service

Amazing service received from these guys!! Extremely organised and everything was there ready and good to go..

15 juillet 2026
Avis spontané
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Réponse de Ede & Ravenscroft

Dear Kate,

Thank you very much for your kind feedback, I am glad to hear the day was smooth for you. Congratulations graduate!

Kind regards,
Mia

Noté 5 sur 5 étoiles

What an amazing day

All staff made me feel very relaxed and special. I received many congratulations from staff and compliments throughout the day. They created a wonderful atmosphere.

15 juillet 2026
Avis spontané
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Réponse de Ede & Ravenscroft

Dear Aimee,

Thank you very much for your kind feedback about our staff. We’re so pleased to hear that you had a positive experience and that our team made your visit enjoyable. Your lovely comments are greatly appreciated and mean a lot to our staff. We’ll be sure to share your feedback with the team.

Best regards,
Mia

Noté 5 sur 5 étoiles

Staff were really helpful

Staff were really helpful, I was nervous and panicking, they were really reassuring and calmed me down, taught me how to keep my gown in place and how to move it correctly, helped me place bobby pins on my hat, I was really unsure where to put my gown after I was finished and pointed me in the right direction, very lovely bunch!

15 juillet 2026
Avis spontané
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Réponse de Ede & Ravenscroft

Dear Llolen,

Thank you so much for your lovely feedback about our staff. We really appreciate you taking the time to share your experience with us. It’s wonderful to hear that our team made a positive impression and provided you with a great experience. We’ll be sure to pass your kind words on to our staff, as feedback like this means a lot to the whole team.

Kind regards,
Mia

Noté 5 sur 5 étoiles

Efficient and friendly service

Efficient and friendly service. Helpful on the day with fitting.

15 juillet 2026
Avis spontané
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Réponse de Ede & Ravenscroft

Dear Rachel,

Thank you so much for your lovely feedback about our staff. We really appreciate you taking the time to share your experience with us. It’s wonderful to hear that our team made a positive impression.

Best regards,
Mia

Noté 1 sur 5 étoiles

I wrote a review about them asking me…

I wrote a review about them asking me to pay £40 to send me the same digital image they edited and printed and sent me, they wrote a very misleading reply and I would like to reply here!
Edit:I didn’t ask for any additional digital photos! It’s not a new additional image! It’s the same image I purchased and which you ALREADY “carefully” edited and printed! So it’s a matter of just sending the same image I already paid for + you already edited and printed and sent a hard copy of, which you ALREADY have! THEN HOW COME THIS COSTS ADDITIONAL MONEY AND NOT ANY MONEY £40 LOL!
Edit2: YES and that’s why I’m writing this negative review for you because your company just charges extra ridiculous amounts for nothing just because and you don’t even have a reasonable explanation for it! Sending me your complaint email won’t do anything but I will send it and if I got the same response I will still add it here!

25 août 2026
Avis spontané
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Réponse de Ede & Ravenscroft

Dear Maysa,

Thank you for your update,

I can confirm that these images, even if you have already ordered a physical print would need to be an additional cost. If you do wish to contact CustomerServicesManager@edeandravenscroft.com for them to escalate this issue, we will be happy to help.

Kind regards,
Mia

Noté 5 sur 5 étoiles

Stylish graduation

An easy, smooth process, and the gown and cap were good quality and lovely to wear

13 juillet 2026
Avis spontané
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Réponse de Ede & Ravenscroft

Dear H Corlett,

Thank you for taking the time to share such lovely feedback. I genuinely appreciate your thoughtful words about our quality of the items.

Kind regards,
Mia

Noté 5 sur 5 étoiles

Great service

Recently graduated with a postgrad award from Leicester University.
My gown ordering was easy. On the day collection was well organised and the gowning staff were great at helping to get it all on correctly!
Returning it all at the end of the day was super easy too.
Great job!

17 juillet 2026
Avis spontané
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Réponse de Ede & Ravenscroft

Dear Sarah,

Thank you for your wonderful feedback. It’s always lovely to hear such kind words, and we truly appreciate you taking the time to leave us your feedback. We’re so pleased you enjoyed your experience with us.

Kind regards,
Mia

Noté 5 sur 5 étoiles

The staff

The staff, with one chap in particular at Manchester Uni was very helpful and was at hand to make sure we looked the part. Great service.

17 juillet 2026
Avis spontané
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Réponse de Ede & Ravenscroft

Dear Sarah,

Thank you very much for your lovely feedback. We’re so pleased to hear that you had a positive experience with our team. Your kind words are greatly appreciated by the whole team.

Kind regards,
Mia

Noté 5 sur 5 étoiles

Getting the robe was fast, easy

Getting the robe was fast and efficient, and the people who helped me wear it were clearly well trained. Returns process was also easy.

17 juillet 2026
Avis spontané
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Réponse de Ede & Ravenscroft

Dear D. Andrew,

Thank you very much for your lovely feedback. We’re so pleased to hear that you had a positive experience with us. Your kind words are greatly appreciated by the whole team.

Kind regards,
Mia

Noté 5 sur 5 étoiles

perfect service honestly

perfect service honestly, I was so nervous and everyone was so reassuring!!! The girl helping me robe up was the sweetest angel who made me feel so confident

15 juillet 2026
Avis spontané
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Réponse de Ede & Ravenscroft

Dear MR,

Thank you for taking the time to leave such lovely feedback. We’re absolutely delighted to hear that you enjoyed your experience with us. Your kind comments are truly appreciated.

Kind regards,
Mia

Noté 4 sur 5 étoiles

The service was good

The service was good, the quality was good, the staff member that helped me was handsome and friendly.

My only problem was that my cap was slightly too small for my head, so during the ceremony my cap kept repeatedly falling off my head. I had voiced my concerns, durinf my dressing, to that handsome staff member, but he reassured me that it would be fine. Evidently it was not.

15 juillet 2026
Avis spontané
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Réponse de Ede & Ravenscroft

Dear Q Rushmer,

We’re delighted that you were pleased with your experience and really appreciate you taking the time to let us know, I do apologies that your hat was not the correct size. We do try and bring a variety of sizes on the day.

Kind regards,
Mia

Noté 5 sur 5 étoiles

Fantastic service on the day of my…

Fantastic service on the day of my graduation

17 juillet 2026
Avis spontané
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Réponse de Ede & Ravenscroft

Dear KB,

It’s always a pleasure to hear that our customers have had a great experience. Thank you for your support and for taking the time to share your kind words.

Best regards,
Mia

Noté 5 sur 5 étoiles

Helpful and supportive staff

They were very helpful and I really enjoyed the service, the staff is extremely friendly and encouraging

17 juillet 2026
Avis spontané
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Réponse de Ede & Ravenscroft

Dear Ksenia,

Thank you very much for your lovely feedback. We’re so pleased to hear that you had a positive experience with our staff. Your kind words are greatly appreciated by the whole team.

Best regards,
Mia

Noté 5 sur 5 étoiles

Professional and versatile!

The gown hire was very professional and very straightforward on the day which made the day less stressful. Additionally, I would like to commend the staff for being able to cater to my specific hairstyle needs. As someone with 4B hair who had an afro-style hairstyle on the day, I was worried about how my cap would fit on my head without ruining the style but the team was prepared with additional hat sizes as well as hair pins to secure the cap in place.

16 juillet 2026
Avis spontané
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Réponse de Ede & Ravenscroft

Dear Irene,

We really appreciate your lovely feedback and the time you took to share it with us. It’s wonderful to hear that you were happy with your experience, and your kind words mean a great deal to our team.

Best regards,
Mia

Noté 5 sur 5 étoiles

The individual service and support was…

The individual service and support was greatly appreciated.

14 juillet 2026
Avis spontané
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Réponse de Ede & Ravenscroft

Dear Terry,

Thank you so much for your lovely feedback. We really appreciate you taking the time to share your experience with us.

Best regards,
Mia

Noté 5 sur 5 étoiles

Ede & Ravenscroft did a wonderful job…

Ede & Ravenscroft did a wonderful job of providing academic dress for my graduation ceremony at Leicester in 2026. The texts and emails beforehand ensured no stress in wondering if I had correctly ordered my gown. They were able to give me my gown and hat a few minutes before the ceremony began, and even switched the cap to a better fitting one after the ceremony. I missed out on the official photos on the day and E&R staff were incredibly kind and sympathetic to me while I was upset at missing out what felt like a huge part of the day. They were able to smoothly extend my hire for a week so I could arrange for private studio photos. The return process was simple, they provided a bag for me to take to a drop off point to post back. A huge thanks to the staff on the day, both the fitters and those behind the service desk.

17 juillet 2026
Avis spontané
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Réponse de Ede & Ravenscroft

Dear Meghali,

Thank you for your kind and lovely feedback. We’re really grateful that you took the time to share your experience. Your comments mean so much to our team, and we’re delighted to know you were happy with our service.

Best regards,
Mia

Noté 5 sur 5 étoiles

Gown fitting enhanced the experience

The event was busy, the gown fitting a little like a production line, yet the young lady helping me was really diligent, considerate and unhurried. It was very hot and wearing the gown was uncomfortable, but the fitter worked hard to put me at my ease and make my experience of the day better.

16 juillet 2026
Avis spontané
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Réponse de Ede & Ravenscroft

Dear Nick,

Thank you very much for your lovely feedback. We’re so pleased to hear that you had a positive experience with us. Your kind words are greatly appreciated by the whole team.

Best regards,
Mia

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