Eden Verandas Avis 

The whole experience has been very professional and very personable. The quality seems great but I haven’t really put it to the test yet.

Fitted the final carriers without a hitch another satisfied customer.

The whole process was simple and efficient, with communication from Eden being excellent. The delivery guys were on time and quick to unload and stack the veranda and decking in the garden, very tidily and out of the way. Sergei and the construction team arrived a week later and had the veranda frame up in one day! They were really hard working and finished the veranda and decking in 3 days, returning on the 4th to clean it and tidy up the rubbish. Everything was done to a very high standard, there were no problems at all with any of the installation and everything went according to plan. I cannot fault them, they have done a really great job and I’m very pleased with it.

Very professional, good, friendly and efficient service. Arrived on time to all appointments and scheduled installations went like clockwork.

Great service

Just had our cube fitted by 2 very professional guys, Steve and Adam, who were amazing. Eden Verandas kept us informed throughout the process which was great as we had to get planning permission for ours. Still a few minor things to be sorted but I know it will be dealt with efficiently. Very happy with the end result.

Delivery and fitting were arranged for the same day, the fitters arrived before the delivery. I’d agreed with customer services that I would pay the money due on delivery by 3 separate bank transfers starting 2 days ahead. All the payments were set up at the same time so that they would happen automatically on the stated day. Payment 1 and 2 went through smoothly. When the lorry was ready to depart, the 3rd payment hadn’t arrived. I had to log into my online banking account and show your representative that the money had left my account and was on its way. However, they still waited and the fitters were delayed in starting.

Once they started everything seemed to go to plan and our additions to the veranda were completed in the day. They also saw that one of the glass panels in the veranda roof had a small crack and had reported it for replacement.

Eden have recently completed the installation of a wrap-around veranda sitting over a new decking area at the rear of our house. We had been looking to achieve this for several years and are so glad to have finally found a company that was able to undertake the whole project for us. Eden did a detailed design and obtained the planning permission on our behalf, taking into account our specific requirements. They kept us informed of progress all through this stage. The installation was well managed and the installers highly competent and careful. The products used are of very high quality. This is not a cut price operation.
Overall Eden were a joy to work with. There appears to be good communication between the various departments: sales, planning and delivery. All the back office staff we dealt with were pleasant, responsive and effective. Any problems or issues that arose were swiftly resolved.

Excellent communications kept informed when delivery and installation.
Due.
Installation completed but still have to add final touches happy with everything done so far.

Eden Verandas gave us a 5 star experience from start to finish.
Mark visited our home and surveyed the site and then put a plan together for us. He listened to our wishes and was friendly and professional. We had to get planning permission and Eden dealt with whole process for us. Our beautiful green Veranda was installed this week. Bart and Luka were excellent in every way. They cleaned the glass until it shone and even cleared the site of rubbish and packing before they left. We are so glad that we chose Eden and their quality product and staff. We are chuffed beyond words 😀 x.

Very poor experience. We had a confirmed site survey appointment, but the technician chose not to show up, calling instead to say it was too hot and he didn’t want to be late to his next job. Rather than rescheduling properly, he tried to give us an estimate over the phone without even seeing the site.

To make matters worse, he said the job “might be expensive” and implied that we might not be able to afford it or would probably back out after comparing other quotes. That kind of comment is presumptive, condescending, and completely unprofessional.

There was no respect for our time or our intelligence. I would not recommend this company to anyone expecting even basic customer care or courtesy.

Very impressive service and communication.

Leak since original fitting 4 years ago still not sorted

More than 6 months back and forth with emails and parts still not fixing a major leak

Good until there is an issue then no interest at all
Watch out!

Considerate &very helpful customer service team,fitters & electrician efficient & thorough. In all the whole friendly,courteous team were excellent and I know that this awning has been a worthwhile investment I’m a delighted customer.

The delivery men and the fitters were exemplary.
Nothing was to much trouble and they made the whole experience a pleasure

Excellent service wonderful product

The company were efficient and professional patient and kind not qualities you find easily these days.

Professional, competent workmen. The project was well-thought out and provides an important living area for a multi-generational family. The company was easy to deal with, polite and pleasant. They finished the job thoroughly, returning to tweak a few minor details.

If they turned up to arranged meeting it would have been a good start, surveyor was running early so because i could not be home untill arranged time he cancelled and said office would rearrange another appointment, did this happen of course not usual salesmen crap. My action was to email head office and tell them to forget it as it was to much trouble for them guess what yep you got it no reply.If you want to use this rude company who think there time is more important than yours be aware. No stars awarded but had to give them one as no other option.

Although we had a few small issues as to what we required Eden verandas managed to meet our requirements.
Installers extremely professional.
Veranda very high quality.
All rubbish cleared.