Eden Verandas Avis 

We did significant research before purchasing a veranda.
We were looking for a high quality and reliable product (German engineering) with responsive and UK based customer support. Eden are not the cheapest but overall we have judged that they provide excellent value and we are delighted with our new veranda and feel confident that Eden would be quick to assist should we require any further in the future. The service has been top drawer. Thank you.

Eden Veranders has done a great job from sales to completion, and I am very pleased with my new glass room, which I use nearly every day. Everyone was very helpful and pleasant to deal with, and everything was completed on time. A very good company which I would not hesitate to recommend.

We are very pleased, it's given us the shelter we wanted and improved the look of the back of the house.

Eden Verandas have done an amazing job on our new awnings.

From Quotation to completion, it has been an amazing service. We have been kept informed from start to finish on project updates and the installation team were incredible.

We are so pleased with the outcome one and Eden were a pleasure to deal with every step.

Thanks you so much. A+ Rating all the way

Very professional service, from design through to installation and a fabulous quality product.

Our awning was recently supplied and fitted by Eden Verandas. We found the company to be reliable, friendly and rightly proud of the quality of their workmanship. Their professionalism and commitment to great customer service was second to none. All members of the team we dealt with displayed a great attitude and a dedication to the job of getting it right for the customer. We are impressed with this company and would certainly recommend to others.

Not one to moan but after having our veranda fitted by a competitor, sticking to times and actually showing us what the space is or could be - we wanted to share the bad communication, failed no-shows and refund (after a very LONG process!!) we had from your company. Office team were great and very understanding but the sales staff and surveyor not so!

Appalling. The sales representative came to do a survey last summer, and we STILL haven’t received any quotations. This is despite chasing Eden twice - each time they promise to ring back but they never do. If this is how bad the customer care is at the sales stage, imagine what would happen if they got the deposit - nothing at all. It’s a shame because we wanted the glass box, but they’re not even trying to sell their products.

I initially enquired about a veranda over I year ago from this company. The rep who visited a year later was brilliant, never pushy. In fact told me if I purchased to wait a couple of seasons to assess if I needed extras. Quoting that that customers had bought the works and have never needed or used them. So to wait and assess my personal needs. Delivery was very professional and fitting was even better. Would highly recommend.

Elderly mother bought a sunroom. Builders were disrespectful of her property (broke items they used without asking). Job was not completed, no floor was laid. Work damaged property, house gutterings are leaking and damaged.

Company was contacted to rectify issues, initially refused to do the floor despite it being agreed with their salesperson, as the paperwork was not reflective of the sale. Eventually agreed to do minor work to fill gaps in the tiles.

Company has been notified of the damage to the property and demanded photo evidence but refused to visit the property to assess. Has still not made the client whole financially or repaired the damage.

Customer service has repeatedly attempted to gaslight client over the damage, claiming no responsibility despite not assessing it, and demanding full payment despite work being incomplete.

This company are cowboys of the highest order, and should be avoided.

The Fitters and the Veranda arrived early on the scheduled date. Unfortunately an hour later the Senior Fitter announced that one of the "Bungalow Brackets" was wrong and there was nothing further he could do until it was replaced. A deep depression set in as we had worked really hard with adverse weather conditions to ensure the site was ready for the installation. This was minimal compared to the frustration it caused the Fitters who had travelled a considerable distance in the early hours.
Phone calls from both myself and the fitters were exchanged with Eden Verandas and a new schedule planned within an exceptionally short time frame.
To manufacture a new bracket with the 4 intricate weld angles and several coats of spraying involved and have it delivered ready for installation within 4 working days would be absolutely amazing!!!
True to their schedule, the Veranda was erected on time and the quality throughout is first class.
Excellent work all round from ordering to completion.
I am more than happy to recommend Eden Verandas to anyone.

The most straightforward and easy big purchase. Everything was clearly communicated throughout the process and we even had it arrive a little earlier than originally predicted. The installation team just got on with the job and it was complete within a day, with the electrics the following day. We wouldn’t hesitate to recommend Eden Verandas to other people. We’ve had lovely comments from neighbours too!

Very professional and hard workers they make sure that we are happy with the work they do . Very good team work .I will recommend this company to family members and friend at 100 percent. Thank you to the entire company to keep us informed of any change

bad customer service, you can not reach any right person, right info.

The delivery and installation were both excellent. On time and all staff extremely professional
We are delighted with our glass room which has made a big improvement to both house and garden

When the fitters arrived yesterday, on time, they carried out a very professional job, the work was tidy, all cleaned up afterwards, the awning looks fantastic - exactly what we hoped for. The electrician who came this morning was also on time, again a tidy and professional job. Very pleased with our choice of awning supplier.

Paid for planning permission to Eden but they didn’t achieve this.
Now had to pay a further £1650 to a specialist Planning architect,as Eden had
Erected it without prior approval.

Sergeijs and Antony from Eden Verandas did a remarkable job installing our glass room. Their attention to detail was very impressive and they worked extremely hard through some unpleasant weather conditions. The decking was laid extremely neatly and everything was cleaned before they left. There were a few minor issues which were quickly and expertly dealt with on a subsequent visit by Eden's engineers.

After doing a review, received reply saying they could not fit their products but good customer service includes letting the customer know, after promising a 48 hour reply.

No contact at all after visit

Our experience with Eden has been excellent from the start. The Company took care to ensure we got exactly what we wanted, exploring options, time frames, etc.. Planning permission was required in our case and Eden managed this for us so that we didn’t need to do anything but wait. The overall process and anticipated timescales were explained at the beginning and these, aside from the planning wait, were met.
Communication was excellent throughout, Eden kept us informed and were generally available if we raised queries.
In our case the product and installers arrived together in weather that was less than ideal; it was dry but temperatures were at, or below, zero throughout the construction. The installation team worked hard to achieve their goal, often in the dark of a winter afternoon, but had to return at a later date to complete the water test and final clean of the glass
The veranda is exactly what we wanted and we look forward to the spring when we can enjoy it more fully.
Thank you Eden,
Chris & Anne