I bought the cashmere scarf as part of my son's 50th birthday present. He was thrilled with it and very much appreciated the quality of the product and the beautiful packaging. It absolutely "nailed... Voir plus
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Lisez les avis des autres
The product (cashmere scarf) is gorgeous, it’s a gift for my sister in law and she loves the colour. Packaging is luxurious as befitting for the item. The customer service was excellent as I had an is... Voir plus
Terrible, never picked up the telephone was on hold for over 40 minutes twice. Placed an order and wanted to change delivery address, sent an email within 20 minutes of placing th eorder requesting ch... Voir plus
L'entreprise a répondu
I found Edinburgh cashmere instantly after searching “poncho”. Payment was easy and quick. The Poncho arrived within two days.The poncho is high quality. It came in a beautiful gold bag.Presentation... Voir plus
À propos de l'entreprise
- Magasin de vêtements
- Fournisseur de textile
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
Edinburgh Cashmere is a fashion brand, designing and producing Pure Lambswool and Pure Cashmere Scarves, Stoles and Mini Capes. This is the authentic and original Edinburgh Cashmere Brand in the UK.
Coordonnées de contact
21 Young Street, EH2 4HU, Edinburgh, Royaume-Uni
- 0131 370 8705
- contact@edinburghcashmere.co.uk
- edinburghcashmere.co.uk
4,3
Excellent
134 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 70 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent service
My order arrived very quickly and came in a beautifully presented box. The cashmere pashmina was for a gift and the recipient is extremely pleased with it.
27 janvier 2026
Wonderful soft scarfs,packed beautifly…
Wonderful soft scarfs,packed beautifly and with care.I bought 4 scarfes and love each one . Arrived very quickly. Wonderful customer service
26 novembre 2025
Great product, efficient team
Great product,I placed 2 orders with them and one of the order I've selected the wrong product, so called them, the team is so helpful, got the problem sorted super fast without any fuss.
Recommend and will buy again!
6 janvier 2026
Avis spontané
Wonderful experience
I had a wonderful experience ordering from this company. I recently purchased multiple scarves, and the team very kindly upgraded my order by including a gift box with each scarf as a goodwill gesture. It was completely unexpected and such a thoughtful touch.
Communication was clear and friendly, and it genuinely felt like they cared about their customers. I’m really looking forward to receiving my order and would happily shop here again. Highly recommend!
5 janvier 2026
Avis spontané
I was sent the wrong order twice
I received the wrong item twice due to despatch errors. After contacting customer services , the issues were resolved. Just unfortunate not in time for Christmas
4 décembre 2025
Excellent
Fantastic service start to finish! delivery was prompt, stunning product and all round great experience. Highly recommend.
15 décembre 2025
Avis spontané
Great personal service
I initialy had some issues with delivery, but once I brought the issue up to them, they contacted me straight away and went above and beyond; calling me and making sure my delivery was dispatched to me in 24 hours and a member of staff emailed me to let me know they were personaly handling the situation.
Unfortunatley, my original order was lost so they had a new order dispatched to me. Inspite of the misteps, which wasn't Edinbrugh Cashmeres fault, they delivered a service in a dignified manner. I would highly recommend them and will be ordering again in the future.
15 décembre 2025
Avis spontané
A First Class Experience
I would like to say how impressed my daughter is with her cashmere scarf. She said “it’s like wearing a cuddle”
Thank you for your helpful customer service. This is my first but not my last order.
12 décembre 2025
Avis spontané
Réponse de Edinburghcashmere
Dear Anne
Thank you for your wonderful five-star review! We truly appreciate you taking the time to share your feedback. Your kind words mean a great deal to us and support our business immensely.
We're grateful for your support and look forward to serving you again!
Best wishes,
The Edinburgh Cashmere Team
Three scarfs were ordered and only 1…
Three scarfs were ordered and only 1 arrived, I've written several emails, even made a phone call and until this day I've not received any feedback, and no sight of the missing scarfs.
It honestly feel like a scam if this is the way they operate.
I demand some proper response on this or a refund to be made asap.
12 décembre 2025
Avis spontané
Réponse de Edinburghcashmere
I’m really sorry to hear this. I really appreciate if you can just share your order number with me sale@edinburghcashmere.co.uk I will send you your missing item with the next delivery
Beautiful scarfs
Initially I had a bad experience with missing items, it was a bit stressful trying to contact this company, but once I got a reply they went above and beyond to investigate and were very quick to replace missing scarves
Super fast postage and came in a beautifully packaged gold box
I was impressed with the swiftness of delivery..
The scarves (6) are so soft and super great quality.
They are gifts ,so I became a bit upset that I wouldn't receive them.
I needn't have worried though because everything ( at my end) is all sorted..
Whew! Thank you Edinburgh Cashmere.
I would recommend your quality items and service ..
12 décembre 2025
Avis spontané
Réponse de Edinburghcashmere
Hey Dear
Thank you so much for your wonderful feedback! We truly appreciate your kind words and support. They motivate us to continue providing the best for our customers.
We look forward to serving you again soon!
Warm regards,
The Edinburgh Cashmere Team
Lovely items and fantastic…
Lovely items and fantastic communication. Thank you so much 💙
10 décembre 2025
Avis spontané
Réponse de Edinburghcashmere
Thank you for your kind words! Your feedback means so much to us. We strive to provide the best service and quality at Edinburgh Cashmere. We appreciate you taking the time to share your experience. Thanks from all of us
Cashmere scarf
Super speedy delivery.Beautifully wrapped and the item of such super quality.
3 décembre 2025
Réponse de Edinburghcashmere
Hey Christopher
Thank you for sharing your experience with us! We truly appreciate all your kind words; they mean a lot to our team. We're thrilled to hear that you had a good experience with our service.
Your support inspires us to keep delivering our best. We look forward to serving you again!
Best wishes,
The Edinburgh Cashmere Team
Excellent service
Excellent service, excellent packaging and beautiful scarf.
Thank you.
3 décembre 2025
Réponse de Edinburghcashmere
We truly appreciate your wonderful review! Your kind words motivate us to keep delivering exceptional service and products. Thank you for choosing Edinburgh Cashmere, and we look forward to serving you again!
swift and efficient service.
4 décembre 2025
Réponse de Edinburghcashmere
Thank you for the fantastic feedback! It means a lot to our team. We're committed to providing the best products and service. Your support encourages us every day. Thanks for being a valued customer!
Super quick delivery and so pleased…
Super quick delivery and so pleased with my purchase
4 décembre 2025
Réponse de Edinburghcashmere
We sincerely appreciate your five-star review! Your kind words are invaluable to us. At Edinburgh Cashmere, we always aim to deliver the best quality and service. Thank you for taking the time to share!
Beautiful products at fabulous prices…
Beautiful products at fabulous prices easy to order and prompt service and delivery also brilliantly wrapped absolutely delighted
4 décembre 2025
Réponse de Edinburghcashmere
Thank you so much for your kind review! Your feedback means everything to us. We’re dedicated to providing top-notch service and beautiful products. We appreciate your support!
Gift
Considering this busy time of the Year, delivery was within my expectations.
Bought the scarf, as a gift for my colleague, she will be turning 75 this Christmas..
4 décembre 2025
Réponse de Edinburghcashmere
We are truly grateful for your kind words! Your positive feedback inspires us to keep doing our best at Edinburgh Cashmere. Thank you for taking the time to share your experience!
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