Since the issues were escalated to the management at Edisons, the problems have been satisfactorily resolved. Edisons management have engaged with me and assisted with the supply of parts to replace t... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Plenty of product choice and an informative website made for an easy decision to buy one of your ride on mowers. Easy at the checkout and no problems with the payment method. Delivery of product w... Voir plus
L'entreprise a répondu
The website is efficient and easy to use.the service has been great,I have bought several products from Edison’s over the last few years and found most of them are good DIY quality but, they must be t... Voir plus
L'entreprise a répondu
The shopping experience was quick and easy and worked efficiently. However, Startrack let you down badly, they missed the same day delivery that I paid for, Thursday. I did not receive the parcel unt... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We are a fast-growing online retailer of home, garden and outdoor machinery products. Our products range from lawn mowers and chainsaws to wood chippers and log splitters! Established for over 10 years, we are one of Australia's leading and fastest-growing e-commerce companies. Our success has seen us featured in BRW fast-starters, Sydney Morning Herald, A Current Affair and Sunrise. We’re the Aussie underdogs taking on the big retailers. Since 2006, our Sydney based company has helped over 1 million Aussies save hundreds of dollars on garden machinery tools by cutting out the expensive middlemen and going directly to the manufacturer. We have shipped over 2 million products across Australia, currently employ over 150 staff and operate a massive logistics network with warehousing covering more than 20,000 square metres. You could say that we’re a bigger, stronger and faster version of ourselves.
Coordonnées de contact
2 Costello Place, 2147, Seven Hills, Australie
- 02 8667 7842
- support@edisons.com.au
- edisons.com.au
4,6
Excellent
676 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 73 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Amazing service and good selection of…
Amazing service and good selection of products at great price. Will definitely be coming back again for future purchases!
25 février 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi D Hsu,
We're delighted to know that we've exceeded your expectations. Your satisfaction is our top priority. Thank you!
Regards,
Jay
I have bought a few things from Edisons…
I have bought a few things from Edisons and I have no problems with them , prices are great and delivery is spot on I bought the toolbox for my partner he was ecstatic also got the drill haven't used it yet as that's a present too , Great work guys
19 février 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Leanne,
Thank you for your fantastic review! We’re thrilled to hear that both the toolbox and your overall experience with Edisons have been great. It’s awesome to know your partner loved the gift, and we hope the drill is just as much of a hit! We truly appreciate your trust in us, we look forward to serving you again soon!
Regards, Jim
Easy to order
Great pricing, easy to order, delivery and status was communicated well.
23 février 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi SPDrew,
Thank you for sharing your experience! We’re delighted you were happy with our pricing, the ease of ordering, and the timely communication regarding delivery. We truly appreciate your feedback and hope to assist you again soon!
Regards, Jim
Quick delivery and excellent product
Quick delivery and excellent product. would recommend to anyone.
22 février 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Stephen,
Thank you for your wonderful review! We're so glad you're happy with the quick delivery and the product. Your recommendation means a lot to us, and we look forward to serving you again in the future!
Regards, Jim
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Anna,
Thank you for the amazing feedback! We're so glad to hear you had an amazing experience with us. We look forward to serving you again soon!
Regards, Jim
Terrible Courier Service
We recently purchased a Lawn Mower from Edisons (via Mydeal). Edisons used Hunter as their Courier Company to deliver the package.
I checked Tracking yesterday, and it said the package was still in transit.
We were only advised this morning by Hunter that the package would be delivered today.
Such little warning, especially as Hunter requested that we be at home to assist with the delivery.
We stayed at home to ensure that we would be here to receive the package. Unfortunately, Hunter Couriers did not even ring the doorbell, even though we were home and simply left the Package, a very expensive Lawn Mower in the driveway.
It was there for over an hour before we discovered it. Anyone could have stolen it.
Extremely disappointed with the Courier Service that Edisons are using.
We are currently waiting for another Item from Edisons to be delivered. I contacted My Deal to prevent this from happening again. They sent an email to Edisons (cc me), asking Edisons to contact me within 2 days to resolve the matter, so it doesn't happen again. I have yet to hear from Edisons. If they did ring - they did not leave a message.
In the meantime, Edisons have contacted Trust Pilot requesting that my review be removed, as my review was about My Deal and not Edisons.
Very disappointed with Edisons.
19 février 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi there Vee,
Thank you for sharing your feedback regarding your recent lawn mower purchase.
Upon reviewing our records, we can confirm that tracking details were provided to you via MyDeal's platform, offering the option to leave specific delivery instructions for Hunter Express. This feature is intended to facilitate a smoother delivery process for customers who did not directly purchase from our website.
Regarding the notification you received from Hunter Express, we understand that it was an automated message. While we strive to work with reliable courier partners, we recognise that their processes are independent of our direct control. We are disappointed to see that you are attributing the courier's actions solely to Edisons.
We are committed to providing quality products and customer service. We regret that your experience with the courier has led to this negative review. We have taken note of your concerns and will be reviewing our communication with Hunter Express to see where improvements can be made.
Regards,
Jay
Edisons Social Media Team
I'm a true blue repeat customer of Edisons.
I've bought a few different items from Edisons in the past 18 months or so.
Yeah...most of the machinery is made in China but I've been absolutely impressed with the quality of the tools/machinery that I've bought.
Edisons prices are the best, coupled with free and fast delivery.
Hard to beat.
My latest purchase from Edisons last Friday 7 February 2025 has got me a little concerned though.
It was picked up from Edisons by their courier,
Hunter Express on
8 February 2025.
Tracking shows that my order has remained static in Hunter Express depot since that date.
Today is 11 February 2025 and it's still there.
Yes...I know that it's free shipping but I'm now beginning to wonder when my package will begin to move.
Hopefully it will end well but after reading some horror reviews about Hunter Express, I'm left questioning why a reputable mob like Edisons would continue to use a poorly rated courier.
Surely they would know that disgruntled customers seldom return for repeat business.
I'm quite prepared to eat humble pie if I'm proved wrong with my judgement.
EDIT:
Wednesday 12 February 2025.
Thanks Jay... appreciate your prompt reply/comments.
I just received notification from Hunter Express that my delivery is on the move. Maybe delivery today.
Big slice of humble pie coming up for me.
EDIT number 2:
My package arrive late today,
12 February 2025. Updates to my phone all along the way showing where Hunter Express courier guy was.
It was a hefty 45 kg carton with my new BAUMR- AG log splitter.
The carton was in pristine condition, the Hunter Express guy wheeled it safely into my garage. He was friendly, polite and a pleasure to do business with.
On opening the carton later, I found that the log splitter was in perfect condition, no dings, damage or scrapes.
Thank you !
7 février 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi there Wally,
We appreciate you taking the time to share your positive experiences with us!
We understand your concern regarding your latest order and the current tracking status with Hunter Express. We've checked your order and can confirm that the delivery timeframe is still within our standard 5-10 business day shipping duration. While it appears your package is currently at the depot, this isn't unusual within that timeframe.
We understand that seeing a static tracking update can be worrying, and we appreciate you bringing it to our attention. If you haven't seen an update within the next few business days, or if you have any further questions, please don't hesitate to reach out to us at https://www.edisons.com.au/contact. We're always happy to assist you.
Thanks again for your feedback!
Jay
Inexpensive garden shredder
Was looking for an inexpensive garden shredder and the reviews on this one seem good even though the other big brand has one that looks identical! Have yet to test but purchase and delivery was smooth and went well.
3 février 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi AGF,
Thank you for your review! We're glad to hear that your purchase and delivery went smoothly. We hope the garden shredder works great for you once you test it out! If you have any questions or need assistance, don't hesitate to reach out. We appreciate your feedback and are happy to have you as a customer.
Regards, Jake
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Horizon,
Thank you for your wonderful review! We're thrilled that we could meet your expectations. Your satisfaction is our top priority, and we're grateful for your support.
Regards,
Jay
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Jero,
Thank you for the 5-star rating! We're thrilled to hear that you had a smooth ordering experience, enjoyed our great price, and received your order quickly. We appreciate your support and are always here if you need anything else in the future!
Regards, Jake
This company was awesome
Easy to find products and payment was made easy
29 janvier 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Karen,
Thank you so much for your amazing feedback! We're delighted to hear that you had a seamless experience finding products and making payments. We always aim to make the shopping process as easy as possible for our customers. If you need anything else, don’t hesitate to reach out!
Regards, Jake
End to end great service
From enquiry through purchase to receipt of the 6 stage pump all went well. The pump is installed and operational now delivering great pressure.
10 janvier 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Ramon,
Thank you for your fantastic review! We’re thrilled to hear that your experience from enquiry to receipt was smooth and that the pump is working perfectly. It’s always great to know our customers are satisfied with both our service and products. If you need any further assistance, don’t hesitate to reach out!
Regards, Jake
Easy specification check
Easy specification check, easy to order, fast delivery, item as specified
1 février 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Vicki,
Thank you for your wonderful feedback! We're thrilled to hear that you found the specification check, ordering process, and delivery all smooth and efficient. We truly appreciate your support and are happy to know you’re satisfied with your experience. If you need anything else, feel free to reach out!
Regards, Jane
FRAUDULENT $500 SHIPPING COSTS
I got my products shipped to my parents address, as i have done in the past with Edisons, as it meant shipping was free, but an almost $500 shipping fee was added after I placed my order. Edisons have refused to refund the RIDICULOUS FRAUDULENT SHIPPING COST, and stopped responding to my emails.
DISCUSTING CUSTOMER SERVICE!!!
DO NOT BUY FROM THIS COMPANY buy local instead.
15 janvier 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Renee,
Thank you for sharing your feedback.
We’re truly sorry to hear that you are upset with the shipping costs and your experience with our service.
We completely understand how frustrating this situation must be, and we’d like to take the time to clarify the issue.
Firstly, we want to emphasize that our team has reviewed your order and confirmed that the shipping charge of $456.61 was correctly applied based on the delivery postcode (6210) and the size and weight of the items.
While we do offer Free Shipping on many products, this is limited to specific metropolitan areas.
Unfortunately, your parents' postcode does not fall within one of the zones eligible for free shipping for the products you purchased, and that’s why the shipping fee was applied.
We’d also like to point out that during the checkout process, our system displays the final shipping cost before you confirm your order. It’s important to ensure that all details, including the delivery postcode, are correct during checkout, as this is where the system calculates the accurate shipping fee based on your location.
While we wish we could offer free shipping everywhere, the fees are based on delivery location and are accurate according to our standard procedures.
If you have any further questions or if there’s anything else we can assist you with, please don’t hesitate to reach out directly to us socialmedia@millstrading.com.au
We hope this explanation helps clarify the situation, and we thank you again for your feedback.
Best regards,
Anna
Social Media Team
I bought EDISONS substandard goods
Hi FTG& Mitch:
If you sell your machine products to other states, you should have a repair station in the local area! In this way, if buyers encounter product quality problems, they can send them to nearby repair stations for repair. This is a common practice and a normal practice that consumers will accept. But now you (1) sell inferior products; (2) enslave consumers to spend more losses, to follow your authoritarian orders, and to pay for your mistakes! Hi Mitch: You ordered me to go to the bunnings to get cartons for packaging. (1) It takes time and manpower to get the cartons; (2) It also takes time and manpower to pack. Are these not worth the money? You deliberately ignored such a simple truth! All the time and manpower spent were caused by the inferior products you sold. Do you think your mistakes should be borne by the buyers? You are such a shameless person!
I bought EDISONS substandard goods. It has caused me a lot of trouble, time and money loss. You should not increase my loss, including time. If your goods are qualified products, these problems will not happen! Please take your responsibility. Send someone to the address to pick up the substandard goods!
I bought a garden shredder from edisons. It broke after 3 uses. I contacted them, and they said to post it back to
them. They also said that it is my responsibility if it broke. I can post it back, but on 2 conditions. 1. they pay for
packaging, 2. it is not my responsibility if it breaks. Also the manager was not listed on the website, and the people
who emailed me didn't even put there last names.
I am a buyer in Brisbane. edisons does not have a repair station in Brisbane, which is a huge obstacle for them. edisons also asked me to mail /send by post it to New South Wales to be responsible for the packaging costs and safe and intact delivery guarantee, which infringes on the interests of customers.Regards
SIMON
19 août 2024
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Simon,
We are extremely disappointed to hear about your review.
We strive to provide good quality products at affordable prices, and we stand behind the items we sell. Our customer support team is always ready to assist customers who experience any issues with their purchases.
As discussed with you via email, our goal was to help identify any potential issues that might be affecting its performance and explore possible solutions. With that being said, we have been actively engaged with you since 3 Jan 2025 when you first reported the issue and we advised you to send the item back to us for inspection which is aligned to ACCC. You were also advised that you can source used cartons locally from Bunnings or other warehousing or freight companies for free so it is not necessary to pay for packaging.
Your item was shipped to you via Auspost, so this can be returned to us the same way.
Please note that our standard return policy states that within 60 days of purchase, we may provide return details at no cost to the customer. After this period, the customer is responsible for the return shipping costs. However, as an exception, we have covered the return fee for you but you did not appreciate it. You insisted on having the item picked up from your home without proper packaging and requested an immediate refund, which is not in line with our policy.
Per the ACCC, once the physical inspection confirms the fault, you are entitled to either a replacement or a refund if the fault is major. If your item is found to have a minor fault, we are entitled to repair it and return it to you.
Instead of cooperating with our standard warranty claim process, you sent a series of objection emails and threatened to report to Fair Trading. It is noted that you opted not to do so, and your case was closed.
We are genuinely disheartened to read this review, as our team has been working diligently to address your concerns. We have already provided the reply-paid return details, and if you wish to proceed, please return the item so we can move forward with the resolution. Feel free to reach out via email if you need further assistance.
Regards,
Mitch
Work Bench
On assembling work bench I found it extremely sturdy and strong. All the holes lined up perfectly and there were no missing parts. It was delivered quickly.
Just a minor issue was the hole, in backboard, to pass the power board cord through was a little smaller than the plug. Not hard to fix. Very happy. Thanks
24 janvier 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Kaye,
We are incredibly appreciative that you took the time to leave us this positive review, and we are glad you loved your experience shopping with us! Thanks for leaving us such a wonderful review, enjoy the new work bench!
Regards,
Jay
Quick delivery great quality easy to…
Quick delivery great quality easy to use
21 janvier 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Kristen,
Thank you for your great feedback! We’re so happy to hear that you were pleased with the quick delivery, quality, and ease of use. It’s always our goal to provide an excellent experience, and it’s awesome to know we’ve hit the mark. We hope to continue exceeding your expectations in the future!
Regards, Jane
availability and fast delivery
22 janvier 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Wesley,
Thank you so much for your 5-star review! We’re thrilled to hear you’re happy with our product availability and fast delivery. Your satisfaction is our top priority, and we appreciate your support!
Regards, Jane
Great product unbeatable price and…
Great product unbeatable price and super fast delivery
THANKS
22 janvier 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Joe,
Thank you for the fantastic review! We’re thrilled to hear you’re impressed with the product, unbeatable price, and super fast delivery. It’s great to know we’re meeting your expectations, and we truly appreciate your support. Looking forward to serving you again soon!
Regards, Jane
A1 providers, at the peak of the game.
Timely delivery almost always within 3 days and have never received goods damaged in transit.
Superior products offered meaning any discount is a genuine bargain.
Surprisingly varied and useful product ranges.
23 janvier 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Lee,
We're glad to hear you're happy with our fast delivery, undamaged goods, and the quality and variety of our products! Thank you for the 5-star review and for being a valued customer.
Regards,
Jay
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