Since the issues were escalated to the management at Edisons, the problems have been satisfactorily resolved. Edisons management have engaged with me and assisted with the supply of parts to replace t... Voir plus
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Plenty of product choice and an informative website made for an easy decision to buy one of your ride on mowers. Easy at the checkout and no problems with the payment method. Delivery of product w... Voir plus
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The website is efficient and easy to use.the service has been great,I have bought several products from Edison’s over the last few years and found most of them are good DIY quality but, they must be t... Voir plus
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The shopping experience was quick and easy and worked efficiently. However, Startrack let you down badly, they missed the same day delivery that I paid for, Thursday. I did not receive the parcel unt... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We are a fast-growing online retailer of home, garden and outdoor machinery products. Our products range from lawn mowers and chainsaws to wood chippers and log splitters! Established for over 10 years, we are one of Australia's leading and fastest-growing e-commerce companies. Our success has seen us featured in BRW fast-starters, Sydney Morning Herald, A Current Affair and Sunrise. We’re the Aussie underdogs taking on the big retailers. Since 2006, our Sydney based company has helped over 1 million Aussies save hundreds of dollars on garden machinery tools by cutting out the expensive middlemen and going directly to the manufacturer. We have shipped over 2 million products across Australia, currently employ over 150 staff and operate a massive logistics network with warehousing covering more than 20,000 square metres. You could say that we’re a bigger, stronger and faster version of ourselves.
Coordonnées de contact
2 Costello Place, 2147, Seven Hills, Australie
- 02 8667 7842
- support@edisons.com.au
- edisons.com.au
4,6
Excellent
676 avis
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A Total Disgrace – Avoid Edisons and Their Faulty Electric Mower at All Costs!
I rarely leave reviews, but this experience was so outrageously bad that I feel obligated to warn others. I purchased an electric lawn mower from Edisons, and it worked a grand total of three times before completely dying. It became an overpriced piece of scrap metal overnight.
I contacted Edisons' support team immediately, provided clear evidence of the fault—including photos and videos showing the mower refusing to start—and still, they refused to send out a replacement. Their customer service was slow, dismissive, and downright insulting after we asked for a replacement or refund. They acted like I was trying to scam them instead of acknowledging they sold me a defective product.
For a company that prides itself on innovation and reliability, this is a shocking level of incompetence and disregard for the customers experience. A product that breaks after just three uses is bad enough, but to be stonewalled and ignored when seeking a replacement or refund is unforgivable.
Do yourself a favor: spend your money elsewhere. This mower was a complete waste of time, money, and trust. Edisons has lost a customer for life, and I’ll be warning everyone I can to steer clear of this sham of a company!
10 mars 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Jamie,
We are sorry to hear about your experience with your lawn mower.
Upon reviewing your case, we see that on March 14, 2025, our support team advised you to return the mower to our service centre for inspection and repair under warranty. We understand that you have been dealing with a family-related situation, which has delayed the return, and we appreciate you informing us of this. We want to assure you that we are still ready to assist you as soon as you are able to send the mower.
It is disheartening that you felt our service was slow, dismissive, and insulting. We have reviewed the email and confirmed that our team followed our standard troubleshooting process, which includes guiding customers through the basic troubleshooting steps outlined in the product manual. This is a standard procedure, as many common issues can be resolved without needing to return the equipment, saving our customers time and effort from sending back the product to us.
We are committed to providing quality products and excellent customer service.
Regards,
Jay
Got what I ordered
Got what I ordered, paid for quick delivery and received it promptly.
19 mars 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Adam,
Thank you for your great review! We're glad to hear that your order arrived promptly as expected. We appreciate your feedback and look forward to serving you again in the future!
Regards, Jake
Thank you Edisons.
From ordering to delivery, everything went fine, good communication. Happy chappy 👌.
19 mars 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Allan,
Thank you for the awesome review! We're so glad to hear that everything from ordering to delivery went smoothly and that our communication was up to your expectations. We truly appreciate your kind words and are so happy you're a "happy chappy"! 😊 Looking forward to serving you again in the future!
Regards, Jake
Quick and hassle free purchase
Quick and hassle free purchase! Awesome company to deal with. Will definitely deal with Edison’s again in the future. 5⭐️⭐️⭐️⭐️⭐️
8 mars 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi jjp jjp,
Thank you so much for your amazing feedback! We're thrilled to hear that your purchase experience was quick and hassle-free, and that you had a positive interaction with our team. Your 5-star rating means the world to us! We're so glad to have earned your trust and are excited that you'll be choosing Edison’s again in the future. We look forward to providing you with excellent service once more. Thanks again for your support! ⭐️⭐️⭐️⭐️⭐️
Regards, Jake
Delivery was very prompt and very…
Delivery was very prompt and very courteous driver. Product was exactly what l needed.
13 mars 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Gordon,
We truly appreciate your positive feedback! It's fantastic to hear that the delivery was both prompt and that our courier driver was courteous. We're also thrilled that the product was exactly what you needed. Customer satisfaction is our top priority, and it’s always rewarding to know we’ve met your expectations. Thank you for choosing us, and we look forward to assisting you again soon.
Regards, Jake
On line excellence
The service from Edison’s was nothing short of brilliant. The generator was everything they said and arrived on time and in perfect condition. Couldn’t ask for a more satisfying experience.
12 mars 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Brian,
Thank you so much for your wonderful review! We’re so glad to hear the generator arrived on time and in perfect condition. Your satisfaction means a lot to us, and we’re excited to have provided you with such a great experience. We can’t wait to serve you again!
Regards, Jake
Edison were great with communication
Edison were great with communication. Shipping was fast and the product is excellent. Overall our family have made 4 purchases from them. Only minor issues were evident but not major. Will use them again.
12 mars 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Eddie,
Wow, thank you so much for the amazing feedback! We're thrilled to hear that you've had such a great experience with us, from the fast shipping to the quality of the product. It’s fantastic to know that your family has made multiple purchases with us, and we truly appreciate your loyalty! We’re always here for any questions or support, and we can’t wait to help you again in the future!
Thanks again for choosing Edisons! 😊
Regards, Jake
Great product, accurately described. Prompt service.
Product arrived within a few days. Mower was easy to assemble, fill with oil and fuel and started first pull. It is already doing a great job on thick lawn. I bought it to replace same brand mower that was almost 10 years old and never missed a beat.
7 mars 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Stephen,
It's wonderful to hear that our delivery service met your expectations! We are so pleased that you are happy with your recent purchase and we appreciate the feedback.
Thank you for choosing us, and we look forward to serving you again soon.
Regards,
Mitch
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Ralph,
Thank you for your great review! We’re so glad to hear you’re happy with the product and our fast service. We truly appreciate your support and look forward to serving you again soon!
Regards, Jim
I didn't use the products just yet but…
I didn't use the products just yet but it's looks very good to me
11 mars 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Hani,
Thank you so much for your positive review! We're glad to hear that the product looks great to you. When you have the chance to use it, we’d love to know how it performs. We appreciate your feedback and look forward to hearing about your experience!
Regards, Jim
Customer service is dreadful
Customer service is dreadful. I bought an electric ride-on mower ($3700+) which worked fine for about 2 years then died. It's fine that it was out of warranty, I just wanted to find out from Edisons how it could be repaired. After going through all the hoops of sending them a video of the problem - how do you video a mower that won't work? - total silence. They just ignored all emails I sent.
Happy ending though - a local auto electrician picked up my mower, repaired the wiring and returned it, all for $150.
Seems like Edisons is happy to take your $$ then couldn't care less after that.
28 février 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi there Nathan,
We appreciate you for taking the time to share your experience with your electric ride-on mower.
Upon reviewing our records, we've identified your purchase, which was made through Amazon nearly three years ago. We understand you were asked to provide a video of the problem. We believe you attempted to send this video via email, but unfortunately, due to a large file size, we did not receive it. We also provided an upload form link with a maximum file size of 80MB. It's possible the file exceeded this limit, or that you encountered a browser compatibility issue. Had we been able to receive the video, we could have provided more specific troubleshooting assistance.
This was not our intention. We are committed to helping our customers, even after the warranty period. On the bright side, We are glad to hear that a local auto electrician was able to resolve the issue for you, and we appreciate you sharing that information.
We understand your disappointment and the reason for your negative review. We would still like to assist you further if possible. If you are willing, we hope you will reconsider your review, as we are truly dedicated to customer satisfaction and are actively addressing the issues you raised.
Kind regards,
Jay
Edisons Social Media Team
Fantastic service price and product
Fantastic service price and product. Delivery time was overnight across the state.
8 mars 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi John,
Thank you for the wonderful feedback! We're so happy to hear that you’re satisfied with both the service and the product. It’s great to know that the pricing met your expectations and that the delivery was quick—overnight shipping is definitely something we strive for! We truly appreciate your business and are excited to have you as a customer. We look forward to assisting you again in the future!
Regards, Jim
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi James,
We're pleased to receive your positive feedback! Thank you for taking the time to share your thoughts. It's customers like you who make our work truly fulfilling.
Regards,
Jay
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Ashraf,
Thank you for your kind words! We're thrilled to hear you had a great experience with our service. We strive to provide the best possible service to all our customers, and your feedback means a lot to us. If you ever need assistance in the future, don’t hesitate to reach out!
Regards, Jane
Price was right and delivery free and…
Price was right and delivery free and on time
3 mars 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Philip,
Thank you for your great review! We’re glad to hear you’re happy with the price and the timely, free delivery. We appreciate your feedback and look forward to serving you again!
Regards, Jane
Overall, great experience and great service (Mower was delivered Sat morning 😁 very excited!!)
Great service, great delivery person......a little sad after being told I'd be notified about delivery and wasn't, but I made contact with Edison's, was responded to the same day, and the person who responded was beyond helpful and supportive and boom, prob solved. Over all, I am very happy with the ordering process, the service etc....and will def use Edison's again...oh, and I just want to say, I looove my new mower, she is beautiful 😊
Thank you Edison's 👍😊
1 mars 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Kerrie,
Thank you so much for your fantastic feedback! We're thrilled to hear you're happy with your new mower and that it arrived safely. We’re also glad to know that our team was able to resolve the issue promptly and provide the support you needed. We appreciate your understanding and are grateful for your kind words. We’re excited to have you as a customer and look forward to serving you again in the future! Enjoy your new mower! 😊
Regards, Jane
Fantastic Deal.
I already have your cordless mower, blower and line trimmer, and have been very happy with them.Time to try out your power tools.
This is a combi tool, with interchangeable heads, utilising the same battery and grip handle. The kit has 3 attachments 1- Jigsaw with 3 blades, 2 - Oscillating head for cutting square holes in drywall (gyprock), minor sanding etc, 3 - a variable 2-speed reversible drill with hammer function, and 4 - a 2.0Ah lithium battery and charger, all contained in a smart carry bag.
This is a domestic use tool, for the occasional handyman. The function is a little rough, as gear noise is apparent, mostly in the drill attachment, however, there IS abundant torque. Also, the drill attachment seems to be "heavy duty" (solid) and therefore is heavy. This makes the drill quite off-balanced (front heavy) compared with dedicated battery drills. That being said, it's hard to find other fault with this versatile tool. Given the current promotion, you will not find a better deal for a multifunctional lithium battery tool for the great advertised price $59 (reduced from $299).
10 février 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Mike,
Thank you so much for your detailed and thoughtful review! We’re glad to hear you’ve been happy with our cordless tools and are excited to try out the power tools. We appreciate your feedback on our items' quality, balance and noise. Your comments help us improve, and we’re happy you got such a great deal. If you need any assistance, feel free to reach out. We look forward to supporting your future projects!
Regards, Jake
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Doug,
Thank you so much for your kind review! We're thrilled to hear that you're satisfied with both the fast delivery and the quality of the product. Our team works hard to ensure a great experience, and it’s wonderful to know we met your expectations. If you have any questions or need further assistance, don’t hesitate to reach out. We look forward to serving you again!
Regards, Jake
Good price on item I needed
Good price on item I needed, good reliable brand Ctek
Easy online ordering and prompt delivery.
Very happy
21 février 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi William,
We're delighted to know that we've exceeded your expectations. Your satisfaction is our top priority. Thank you!
Regards,
Jay
Purchased a 2 stroke petrol pole saw…From Edisons
Purchased a 2 stroke petrol pole saw and the throttle will not tighten , I have actually exceeded the tightening on the screw threads, absolutely a total waste of $199.00 tool was 149.00 shipping was 50.00 , they wanted photos and videos, which I fail to see the reason why, I have since stopped purchasing from this company.
Equipment is below par... in my opinion, save your money and go to Bunnings, at least you can personally take it back and get it sorted.
You have been warned.
Update :
Edisons sent me an email telling me that if I took down my review, they would send me the replacement part " free of charge " .
I will not take this review down as I am sure other people may have a similar experience with them in the future.
22 février 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Barry,
Thank you for sharing your experience with the 2-stroke petrol pole saw you purchased.
I understand your frustration with the throttle issue and the tightening screw, as well as your concerns about our request for photos and videos.
I acknowledge that our previous request for photos and videos may have seemed unnecessary to you. However, as mentioned before, due to variations in parts across different batches, visual confirmation is crucial for us to ensure we send you the correct replacement trigger assembly. This will prevent further inconvenience and ensure the replacement part fits your specific pole saw.
We understand that you may not be willing to provide photos or videos, and we respect that decision. However, without this information, we cannot guarantee the correct replacement part will be sent.
We are still prepared to send you a replacement trigger assembly free of charge to resolve the throttle issue. However, without visual confirmation, we cannot be certain it will be the correct part.
We value your business and hope we can find a resolution that works for you. Please let us know if you are willing to reconsider providing a photo of the damaged part.
For more information regarding our warranty process, please visit the link provided: https://www.edisons.com.au/customer-service#warranty.
If you have any further questions or if there’s anything else we can assist you with, please don’t hesitate to reach out directly to us at socialmedia@millstrading.com.au.
We hope this explanation helps clarify the situation, and we thank you again for your feedback.
Regards,
Antonette
Social Media Team
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