Since the issues were escalated to the management at Edisons, the problems have been satisfactorily resolved. Edisons management have engaged with me and assisted with the supply of parts to replace t... Voir plus
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Plenty of product choice and an informative website made for an easy decision to buy one of your ride on mowers. Easy at the checkout and no problems with the payment method. Delivery of product w... Voir plus
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The website is efficient and easy to use.the service has been great,I have bought several products from Edison’s over the last few years and found most of them are good DIY quality but, they must be t... Voir plus
L'entreprise a répondu
The shopping experience was quick and easy and worked efficiently. However, Startrack let you down badly, they missed the same day delivery that I paid for, Thursday. I did not receive the parcel unt... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We are a fast-growing online retailer of home, garden and outdoor machinery products. Our products range from lawn mowers and chainsaws to wood chippers and log splitters! Established for over 10 years, we are one of Australia's leading and fastest-growing e-commerce companies. Our success has seen us featured in BRW fast-starters, Sydney Morning Herald, A Current Affair and Sunrise. We’re the Aussie underdogs taking on the big retailers. Since 2006, our Sydney based company has helped over 1 million Aussies save hundreds of dollars on garden machinery tools by cutting out the expensive middlemen and going directly to the manufacturer. We have shipped over 2 million products across Australia, currently employ over 150 staff and operate a massive logistics network with warehousing covering more than 20,000 square metres. You could say that we’re a bigger, stronger and faster version of ourselves.
Coordonnées de contact
2 Costello Place, 2147, Seven Hills, Australie
- 02 8667 7842
- support@edisons.com.au
- edisons.com.au
4,6
Excellent
676 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 73 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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I bought the 170 amp welder as my 250…
I bought the 170 amp welder as my 250 amp Rossi welder stopped working, I should have checked further as the problem was a connector to the on/off switch was broken, an easy fix.
So I have now put the 170 welder back in it's box and on a shelf, the only disappointing thing with the 170amp welder only took the 1kg reel.
23 février 2026
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Bill,
Thank you for taking the time to share your feedback regarding the 170A welder.
We’re glad to hear that your 250A Rossi welder issue turned out to be a simple fix. It’s always a relief when the problem is something minor. We also appreciate you keeping the 170A unit as a backup for future use.
We understand your comment regarding the 1kg reel capacity. We recommend following the standard guidelines outlined in the product manual to ensure optimal performance and safe operation.
Your feedback is valuable to us, and we will certainly consider it. If you have any questions about the unit or need assistance in the future, please feel free to reach out. We’re happy to help.
Thank you again for your review and support.
Regards,
Mich
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Sandra,
We’re so pleased to hear that you found the ordering process easy and that your delivery arrived quickly. Providing a smooth purchasing experience and prompt dispatch is something our team works hard to maintain, so it’s great to know we delivered on that for you.
We truly appreciate your support and look forward to serving you again in the future.
Regards,
Mich
Responsive
So responsive. Very shortly after placing my online order it was packed and dispatched. Made it from Sydney to my address (outer Melbourne ) in a little over 48 hours so the whole logistics system is top notch. In addition, while Edisons sells some lesser known brands, I have never once had an issue with the quality of their products. And Edison’s prices are amazing. Overall, a great company to deal with.
22 février 2026
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Michael,
Thank you so much for your fantastic review!
We’re delighted to hear that your order reached you in outer Melbourne so quickly after dispatching from Sydney. Our team works hard to ensure every order is packed promptly and moves smoothly through our logistics network, so it’s wonderful to know that effort made a difference to your experience.
We’re also especially pleased to hear your positive feedback about the quality of our products and our pricing. And it’s great to know they’ve consistently delivered for you.
Your kind words truly mean a lot to our team. Thank you again for your support—we look forward to serving you again soon!
Regards,
Mich
Brush cutter
From ordering to supply, the process was easy and very quick. We received the item the following day. We now need to test the product to see if it meets expectations.
18 février 2026
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi there,
Thank you so much for the review!
We’re thrilled to hear that the ordering process was smooth and that your item arrived so quickly that’s exactly the experience we aim to provide.
We hope the product performs just as well during testing and meets your expectations.
If you have any questions or need assistance along the way, please don’t hesitate to reach out we’re always happy to help.
Thanks again for your support
Regards,
Hana
Good product and super fast postage
Good product and super fast postage, communication was great.
18 février 2026
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Dave,
Thank you very much for your wonderful review. We’re delighted to hear that you were pleased with the product and that the postage was fast.
It’s also great to know that our communication met your expectations, we always aim to provide the best possible service.
We truly appreciate your support and look forward to serving you again in the future.
Regards,
Mich
Advertised product not item supplied; poor customer service
I ordered the BAUMR-AG 1500W Pro-Grade Electric Rotary Jackhammer Hammer Drill based on the retailer’s on-site representation. I have purchased several items from Edisons over a number of years, with the understanding that the products are generally low-end but suitable for modest, occasional work. My purchasing decisions have also been influenced by the very positive reviews displayed on the company’s website.
The item supplied was received in mid-January and is labelled, documented, and packaged as an Electric Demolition Jackhammer, including a manufacturer’s manual that clearly identifies it as such. While the tool appears suitable for demolition work, it does not perform rotary hammer drilling effectively, which is consistent with the supplied documentation. Including drill bits does not change the nature or capability of the tool supplied, nor does it convert a demolition jackhammer into a rotary hammer drill. The online description also represented a custom-fitted case, which is not apparent in the item supplied.
I raised the discrepancy promptly on receipt and provided photographs and documentation as requested. Responses initially focused on the SKU rather than the represented model and functionality, and the issue was later characterised as a “box only” matter, rather than addressing the documented mismatch between how the product was represented and what was supplied.
The purchase was made with express delivery due to urgency. That purpose was defeated by delay and ongoing uncertainty, and I subsequently purchased a separate rotary hammer drill to perform the function the Edisons item was advertised to provide.
I also asked on multiple occasions how to submit an objective customer review via the retailer’s website but was not provided with a review submission process, which reduced confidence in the transparency of on-site reviews. The issue remains unresolved.
How Edisons could improve:
Customer experience would benefit from a more proactive, solution-focused post-sale process when documented discrepancies arise. This includes engaging directly with manufacturer documentation, addressing functionality mismatches rather than relying solely on SKUs, and proposing timely remedies without requiring repeated follow-up by the customer. Providing a clear and accessible mechanism for customers to submit objective reviews via the company website would also improve transparency and trust.
Posting here to share a factual experience with other consumers.
Update (In response to Edison's email of 18Feb26): Thanks for the response.
The key concern relates to how the product was represented at the point of sale compared with how it operates in practice.
To clarify, the issue was never whether the correct SKU was dispatched, but whether the functional role implied by the listing aligned with the tool supplied. That distinction was material to my purchasing decision.
Similarly, the express delivery issue was not about carrier timing, but that the cost was effectively wasted once it became clear the tool did not meet the advertised role.
A partial refund has since been organised via mediation to resolve the matter. I won’t be engaging further here, unless further clarification is required.
Final update (24 Feb 2026):
The matter has now been resolved through external mediation. I accepted a partial refund as a goodwill outcome and retained the tool for its demolition capability, in order to close the issue without further escalation.
While a resolution was ultimately reached, it required mediation after an extended period of correspondence. The substance of my original review regarding product representation and post-sale handling remains relevant context for prospective buyers
15 janvier 2026
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Pete,
Thank you for taking the time to provide detailed feedback regarding your purchase of the BAUMR-AG 1500W Pro-Grade Electric Rotary Jackhammer Hammer Drill.
We understand you have raised concerns about the distinction between demolition jackhammer functionality and rotary hammer drilling capability. After reviewing the information provided, including the photographs and documentation, we can confirm the product supplied corresponds with the listed SKU and manufacturer specifications. The online listing outlines the tool’s intended applications and includes accessories such as drill bits that are supplied as compatible attachments rather than as a reclassification of the tool itself.
We also note your comments regarding the carry case and express delivery. The case supplied is the standard case provided with this model. With respect to delivery timing, express services are prioritised within the carrier network; however, once dispatched, transit time remains subject to carrier operations.
For clarity, we have been communicating with you directly via our customer support email to assist in resolving your concerns. Our team remains engaged and available to work through the matter constructively.
We value customer feedback and continuously review product listings and support processes to ensure information is clear and accurate. Should you wish to continue the discussion, we encourage ongoing communication through the existing support channel so we can bring this matter to a final resolution.
Kind regards,
Mich
The Social Media Team
Easy buying experience
Easy buy. Quick delivery and product exactly what I need.
2 février 2026
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Ivan,
Thank you so much for your wonderful review!
We’re thrilled to hear that your buying experience was easy, the delivery was quick, and the product was exactly what you needed. Providing a smooth shopping experience and high-quality products is always our goal, so your feedback truly means a lot to us.
We appreciate your support and look forward to serving you again in the future!
Regards,
Mich
Fast Shipping
Fast Shipping, Product exactly as described, Easy to put together and Use. 10/10
12 février 2026
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Liteesha,
Thank you so much for your amazing 10/10 review!
We’re delighted to hear that your order arrived quickly, the product was exactly as described, and that it was easy to put together and use. That’s exactly the experience we aim to provide for every customer.
Your feedback truly means a lot to our team, and we’re grateful you took the time to share it. We look forward to serving you again soon!
Regards,
Mich
Pond Filter
The shopping experience was quick and easy and worked efficiently. However, Startrack let you down badly, they missed the same day delivery that I paid for, Thursday. I did not receive the parcel until the following Tuesday. I contacted star track 5 times and could not get a satisfactory answer, in fact Star Track could not advise where the parcel was and could not contact the driver to determine this. The parcel was returned to the wharehouse and I was advised that they were unable to access the site, which was untrue.
However, I would point out that on contact with Edisons they were on to the case.
10 février 2026
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Bruce
Thank you for taking the time to leave your review. We really appreciate your feedback.
We’re delighted to hear that you found the shopping experience quick and easy, and that our team was responsive in assisting you during the delivery issue.
We’re very sorry to hear about the delays and difficulties you experienced with StarTrack, especially with the missed same-day delivery.
While we coordinate closely with our courier partners, some last-mile issues like site access and driver availability are unfortunately outside our direct control.
We truly appreciate your understanding and patience, and we’re glad that we could assist you in resolving the matter.
Your feedback helps us continue improving both our processes and communication with courier partners.
Thank you again for your support, and we hope you enjoy your purchase.
Regards,
Hana
Delivered promptly in good condition.
5 février 2026
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Rick,
Thank you for taking the time to share your feedback.
We’re delighted to hear that your order was delivered promptly and in good condition. Providing a smooth and reliable delivery experience is very important to us, and your kind comments are truly appreciated.
Thank you for choosing us, we look forward to assisting you again in the future.
Regards,
Mich
Only a 4 day week ordered it on the…
Only a 4 day week ordered it on the Monday public holiday was on my doorstep Friday fast dispatch and fast transport with the courier company they use very happy thanks .
30 janvier 2026
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Andrew,
Thank you so much for taking the time to leave such a positive review, we really appreciate it!
We’re glad to hear your order arrived so quickly, especially with the public holiday and a 4-day work week. It’s great to know our dispatch process and courier service met your expectations.
Thanks again for your support, and we hope to see you again soon.
Regards,
Mich
ordered item on Monday arrived thursday…
ordered item on Monday arrived thursday by courier can't beat that.
30 janvier 2026
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Victor,
Thanks so much for your great feedback!
Ordering on Monday and receiving your item by Thursday is exactly the experience we aim to deliver, so it’s wonderful to hear everything arrived so quickly. We really appreciate you taking the time to let us know.
Thanks again for your support!
Regards,
Mich
Great service prompt delivery couldn’t…
Great service prompt delivery couldn’t be better
21 janvier 2026
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Steve,
Thank you for your kind feedback!
We’re delighted to hear that you were happy with our service and that your delivery arrived promptly. We appreciate your support and look forward to assisting you again in the future.
Regards,
Mich
W of Keilor Victoria
Apart from having the item in stock, at a competitive price.
The process of completing the purchase was very straight forward. No need to open an account and provide a password etc., Unless you wished to.
The item was delivered by Aust Post in a matter of days. I was kept informed by Edisons, and Aust Post as to the proposed delivery date.
Overall, excellent service and communication from the team at Edisons. Thank you.
23 janvier 2026
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Bill,
Thank you for your kind feedback and for taking the time to share your experience.
We’re pleased to hear that you found our pricing competitive, the purchasing process straightforward, and the delivery timely. Keeping our customers informed throughout the order and delivery process is very important to us, so it’s great to know our communication met your expectations.
We truly appreciate your support and your positive comments about the team at Edisons. We look forward to assisting you again in the future.
Regards,
Mich
Prompt delivery.
16 janvier 2026
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi James,
Thank you so much for your 4-star review!
We're thrilled to hear that you were happy with the prompt delivery.
We always aim to get your orders to you as quickly as possible.
If there’s anything else we can do to improve your experience or if you have any feedback on how we can earn that 5th star, please feel free to let us know.
We appreciate your support and look forward to serving you again soon!
Regards,
Bianca
Social media Team
Edisons Power Blade Electric Mower 480CX
Very happy with the Edisons Power Blade 480CX mower with it's 17" cutting width, it now takes me half the time to mow compared with the 13" cutting width of the Ozito that I had.
15 janvier 2026
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Barry,
Thank you very much for taking the time to share your feedback.
We’re delighted to hear that you’re happy with your Edisons Power Blade Electric Mower 480CX and that the wider 17" cutting width has made mowing quicker and more efficient for you. It’s great to know it’s saving you time compared to your previous mower.
We really appreciate your support and kind words. If you need any assistance or have questions in the future, please don’t hesitate to get in touch.
Kind regards,
Charlotte
Product failure & poor experience
I had a poor experience and recommend looking elsewhere for purchases like mine (WARTON petrol high-pressure water pump). My item failed within the first few uses, was repaired by Edison, and then failed again. Customer service was reasonably efficient with repairs (which should not have been necessary), but fell short in correctly applying Australian Consumer Law for a major failure and initially only offered a replacement or store credit rather than a refund that I requested and am entitled to.
28 décembre 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Stephen,
Thank you for taking the time to share your experience with us.
Upon reviewing your case, we understand how disappointing it must be to encounter an issue with a returned item as well. We sincerely apologise for the inconvenience this has caused and appreciate your patience throughout the process. Please be assured that we have made every effort to resolve this matter for you.
As part of our process, we needed to inspect the unit to accurately identify the cause and nature of the fault. This inspection allows us to determine whether the issue constitutes a minor or major failure under Australian Consumer Law. Where a product is assessed as having a minor failure, we are entitled to repair the item at no cost to the customer, rather than offering an immediate replacement or a refund.
To resolve this issue, given that this was the second attempt at a fault after return, our team has now processed a full refund to resolve the issue, rather than a store credit or a replacement that we have offered.
Please rest assured that the inspection was not intended to delay a resolution, but to ensure the matter was handled fairly, correctly, and in line with your consumer rights.
If you have any further questions or require confirmation of the refund, please don’t hesitate to let us know. We appreciate your understanding.
Kind regards,
Charlotte
Social Media Team
Excellent after sales service
Excellent after sales service and support. I bought a Chinese diesel heater for my caravan from them and it worked beautifully but then stopped working. After a bit of troubleshooting it appeared to be the glow plug which they happily replaced and when that didn’t work I isolated it to the fuel pump which they also replaced both with our argument and both at no cost to me.
They really look after their customers
16 janvier 2026
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi M G,
Thank you so much for taking the time to leave such a detailed and positive review.
We’re really pleased to hear that you were happy with our after-sales service and support.
We’re glad we could help troubleshoot the issue and get you back up and running by replacing the glow plug and fuel pump without any hassle or cost to you.
Your kind words mean a great deal to our team, and we genuinely appreciate your support.
If you ever need any further assistance, please don’t hesitate to get in touch.
Regards,
Mich
Firstly a great price
Firstly a great price. Second fast delivery.
Overall great shopping experience.
14 janvier 2026
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi there ,
Thank you so much for your 5-star review! We’re thrilled to hear you enjoyed the price and fast delivery. We really appreciate your support and hope to serve you again soon.
Regards,
Hana
Great item
Great item, fast postage, extremely pleased with our purchase..
Thank you
9 janvier 2026
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Michael,
Thank you so much for your kind review!
We’re delighted to hear that you’re extremely pleased with your purchase and that the item arrived quickly. Your feedback truly means a lot to us and encourages our team to keep delivering great products and service.
If you need any assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Regards,
Mich
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