Educate.ie Avis 19

I recently downloaded some ebooks for my daughter going into 1st year. Educate.ie app was by far the BEST!. The directions were very straightforward and easy to follow. The ebooks are easy to find when the app is opened. The biggest plus for me is that the ebooks can not be removed from the app in error easily, like Educate.ie competitors.

When I was trying to redeem a new book it wouldn’t let so I had to make a new password after I made a new password and redeem my book my others said not owned so I did what my school website told us to do when it does that but now all my others have disappeared

Really efficient response to my query

I used my daughter’s personal email address & not her school email address to download a few books. I hadn’t realized my error until my daughter could not access her ebooks in school. I used the codes so they could not be redeemed a second time. I contacted Educate.ie & they sorted the error & the ebooks are usable in school now. Very helpful.

PME Student teacher requesting support for textbooks and teacher resources. Educate.ie responded quickly and were very helpful with resources and pointing me in the right direction.

A pleasure to deal with Jide who has been so helpful, patient and quick to respond to my numerous queries and requests over the past 8 months.
I’ve been dealing with a number of publishers and Educate really stands out for their customer service and quality titles.

Was very helpful

First class customer service. Kayla and Sean were both very helpful and both responded to queries in a quick manner. Thanks for making the process of acquiring ebooks easy.

Created an account for my daughter to redeem her online books, told that the ebook voucher had already been redeemed. Logged out.

Attempted to log back in later, told the email was unknown.
Tried to reset the password, told the email was unknown.
Tried to create the account again using the same email, told error, the email was already used.

Best in class?!, 😄😂

Thank you for your support with accessing the digital resource required , first class customer service and excellent resources .

Really excellent service.

The books arrived within a few days of ordering them. The support team were really helpful getting the digital versions downloaded.

Superb response. Super efficient.

Fantastic customer service. Called them and got all I needed very quickly. Very efficient.

Jide and Danielle were very helpful and prompt with their replies.

Kayla was extremely helpful in organising a delivery for me and ensuring I received the advice and service I needed.

Great job at all. Congratulations.

The samples I requested arrived very quickly.

Our school have always had a great experience with Educate.ie. Rep gets back to us very quickly for whatever we need and they have been very good about setting up ebooks for us.

Ordered a graphics book set from them, one book arrived bent badly due to the way it was packaged. The response was that this is normal and the book would be fine 'in a couple of days'. It would be reasonable to assume that a company would not purposefully bend / damage a book when shipping to a customer.
I will not be buying from them again