edwardcreation.com Avis 46

Non-existent customer service.
Won't answer telephone.
Non-responsive to emails.

Don't do business with them!

The chair is falling apart screwed keep coming out. And the massage won’t stay plugged in

They will not answer a phone call They ask for you to hold line and I do this this is the 3RD time finally a recording comes on comes on and says please leave name and number and we will call you back. Still hasn't and I've been calling since Thursday

The customer service is GREAT at telling you what you want to here, but ZERO at delivery. Three months I've requested a refund via email, and chatting with the CS for the $50 add on to a purchase - the pressure relief pad. Still waiting although I've been told many times it will happen.

As for the chair.
The lift is great - quiet and the independent back legs was a feature I wanted.
Assembly was easy, cords are nice length and easy to manage.
The lumbar works well, but is designed for a taller person, so hits me 5'8" higher up in the back.
The pockets are deep good for magazines, etc.
The drink holders open way to easily and fall open at times.
The chair is solidly built, constructed of wood - you can feel it at many different points.
The padding is cheap, too soft and feels more like stuffing for a pillow than the firmer padding most furniture uses and not high quality.

The worst, for some reason there is WOOD across the front in two points that stick up stabbing you in the leg! No idea why it's not a solid piece across the front.

Three different types of padding and you'll still feel the pressure from this piece of wood sticking up on the right side for no apparent reason.

For under $1,000 you get what you pay for as chairs with these features are generally in the $2500-3500 range.

I wouldn't purchase this again, but it was a good learning experience as far as the next purchase what to look for in construction.

GOT MY CHAIR ON 1-10-2025 DELIVERY WAS BAD FROM FED X SUPPPOSE TO SIGN FOR IT THEY JUST DROP OFF IN DOORWAY DID NOT SEE IF ANYBODY WAS HOME I DONT KNOW WHY EVERYBODY GIVES THIS CHAIR A 5 STAR RATING ONE OF MY METAL CUP HOLDER IS INSIDE OF ARM CAN'T GET OUT CHAIR IS NOT THAT COMFORTABLE COULD USE MORE NECK SUPPORT

My husband and I bought two of these chairs and love them. We got another for a friend who was overmedicated by her neurologist and experiences shaking throughout the day. After setting up the chair and using the massage feature, her shaking stopped. We're thrilled the Nesting Cloud chair is helping her.

I purchased it for my father in the nursing home. The quality is excellent, and he loves it.

The shipping was smooth, and the chair works well and operates quietly.

The Edward Creation chair wasn't the most expensive by far, but it stands out as the best power lift chair among them all.

Purchased a Knight layflat based on Edward's Creation description and marketing literature. Very big mistake! First, needed technical assistance to locate all of the electrical connections. They refused to return a phone call. Wanted me to create a video to send to them. One very simple question!! So, don't expect customer service! Second, this chair is by no means comfortable, especially if you plan to lay back and take a nap. There's a large gap between the seat and the back. There is also an elevation difference in the cushions at this location making it feel like you are laying on a large lump in the lumbar support area. The footrest also has two lumps, one on each side. Uncomfortable unless your legs are in the exact right location. Mine is about a month old and has began to creek and pop when reclining or sitting up. So, durability is already in question. My advise...don't walk away, RUN!!

The chair provides excellent support, and the lift function is incredibly helpful.

The Quad chair is spacious and comfortable, meeting my needs effectively. It was easy to set up and has worked flawlessly.

It was to easy set up, though a bit heavy, so i needed some help. The comfort level is fantastic, and the heat and massage functions work wonderfully. it has become my go-to spot for relaxation..

This power recliner was exactly what my husband wanted. He needed a wide seat that could recline flat and include heat and massage features. This recliner has it all, and he's very pleased with it!

I'm happy with the chair; it's form and well-made, and it's one of the best I've tried. I like the overall design. This is the best gift I had for my self. thank you you so much Edward Creation.

Purchased lift recliner have been having trouble since about wk 3 calling does no good always unavailable. Have not received call back have sent pictures and video to lou and received same story every time that they didn't receive it. Will not purchase other chair from them because will not put up with the hassle to get anything repaired.

I was struggling to find the right chair until I came across Edward Creation. The chair I purchased has made a huge difference in my sleep quality. The customer service team was amazing, responding quickly to my inquiries and ensuring I felt valued as a customer. I'll definitely be returning for future purchases!

I ordered a sleeper recliner. It is the most awful chair to sleep or sit in. It’s hard as a rock! It does not recline flat like their description said. It is not as long and wide as the description either. This is Not an oversized chair by no means! But the super hard firmness is just awful! And these are suppose to be for elderly people? I think not!

very bad service. its my 2nd time and not happy.so please refund me. they have very third class stuff.

The recliner I received was far from what was advertised. Supposed to be oversized plush. It is so hard I can’t sit on it and far from being plush. I have been fighting with them and they have offered to credit 100.00 and a free gel cushion. I stated that doesn’t fix chair and wanted them to pick it up. I am 71 and disabled so taking it apart is out of the question. They advised me i had to pay return shipping and packaging when they misrepresented the chair. Do not buy from these people. It has been a nightmare.