edwardcreation.com Avis 46

Dropshipped Chinese Garbage, they make you pay for the return shipping. The return cost ended up being about 500$.

As I am disabled, I really looked forward to receiving my light brown lift recliner that was supposed to lay flat. I received instead a dark Dark gray/black recliner. When I emailed Edward Creation to ask to be sent the right chair that I ordered I was instead insulted by the customer service rep who told me that I was sent the right chair, but that my chair just “looks” dark gray/black in various lighting! Black and light brown do not look confusingly different in various lighting. They refused to make the purchase right and simply refunded me $100 for my dissatisfaction, which I agreed to simply because I knew there was no way Edward Creation was going to send me the chair I ordered to replace the Wrong colored chair they sent me.

WORSE than the color being wrong is that the chair slopes down toward the footrest which doesn’t elevate to a comfortable height. And the massive gap between the backrest and seat of the chair created when you lay flat is so uncomfortable it took a week for my back to heal after sleeping in the chair one single night.

I’ve never been so disappointed in any furniture purchase I’ve ever made! I’ll never recover all of the $800+ I paid for this worthless junk so lesson learned! Never buy from this company. Ever!

Got a chair, just not the one we wanted, so tried to call and got put on old, then disconnected. when you call back, the area code you called from is not accepted. Wait an hour same thing happens. offered $100 off to keep the chair. have yet to see that. god forbid you cancel an order. they can not seem to return the money

Shady - Stay Away -

Phone Number will not accept calls "From you area code"

Live chat function - Non Active
Email - Wont respond to Emails Post sale

Fed-Ex the shipper cant confirm that the Tracking Numbers are legitimate "Contact The Shipper", in this case Edwardcreation.

Starting a Fraud Investigation first thing in the morning with the bank.

Update 12/04/2023

2 to 3 day delivery Did not Happen

Received the Battery back up its still in the box, its a standard power strip with the battery back up, nothing special about it. (still in the box unopened have one of those already its a 2hour version).

Seller: Sent 2 emails, They Finally responded only after I told them that the fraud investigation would take place.

Shipper (fed-ex) had the chair for over a week, the chair was damage upon delivery, box was damaged, the power connectors (RED - WHITE connections) on the back portion of the chair where flattened, both had black tar on them.

I ended fixing them so the chair was usable.

Would not make the purchase again.

This company is a fraud. They shut their phone down and you can’t return a $700 chair from a 95 year old woman. Stay away! They will not provide a shipping label to return. And to return it costs more than the chair. Do not buy from these crooks. And their phone number no longer works.

my mom is 88 years old and needed a chair badly. Then , I came across of this website, they offer really good chairs. Their customer service is really good at helping us to choose the chair we need. After, we place the order it only take 5 days to arrive. Thank you so much.!