eFans Direct Avis 340

Réponse de eFans Direct

30 avr. 2024

Hi Michael,

Thank you for your recent review. We understand your frustration regarding the delivery issue.

However It appears that when you went through the checkout process, the address you inputted for shipping is where the order was dispatched too. eFans have not edited or amended this from your original request.

We recommend ensuring that the delivery address entered online matches your intended destination to avoid such discrepancies in the future.

If you need any further assistance, please feel free to contact us.

Many thanks
Nick

Réponse de eFans Direct

2 avr. 2024

Hi James

Thank you for taking the time to share your feedback with us. We are saddened to hear of your issues..

We understand that there seems to be some dissatisfaction with the weather louvres you received. I'd like to take this opportunity to clarify some important points regarding your order:

As part of our commitment to providing customised solutions, all made-to-order items, including the weather louvres you purchased, are non-returnable. This policy is in place to ensure that each item is tailored specifically to each customer's requirements.

To ensure clarity and satisfaction with our products, we provided images of the exact louvres you would be receiving. These images were intended to help you visualise the product before finalising your order.

During the ordering process, the colour of the louvres was specified. We noticed that there was no specific colour requested from your side, and the details on the quote clearly outlined the colour specifications.

The quote and the subsequent agreement specifically mentioned that the finish of the weather louvres would be an Aluminium finish. We did not receive any request for a white paint finish at the time of enquiry or during the confirmation process.

Based on the specifications provided and agreed upon, we supplied the weather louvres as per your request. Our records confirm that the order was fulfilled exactly as quoted, ensuring that your requirements were met.

It's important to note that all the above details were acknowledged and signed off by you before the production began. Furthermore, we reached out with a follow-up email on January 28th 2024 to offer assistance and address any concerns, but we haven't received a response since.

We pride ourselves on the satisfaction of our customers, having produced hundreds of made-to-order items that have delighted many. Your experience matters to us, and we're eager to ensure it aligns with the positive outcomes enjoyed by so many of our customers.

Please feel free to get in touch with us to discuss this further. We're here to help and look forward to the opportunity to make things right.

Many thanks
Nick

Réponse de eFans Direct

28 mars 2024

Hi Jon,

Thank you for your review.

We genuinely apologise for the inconvenience you've experienced with your recent order. We understand how frustrating it must be not to receive all parts of your MHVR unit and accessories as expected, especially when time is of the essence.

Rest assured, every effort was made on our end to resolve this issue promptly, including arranging next-day delivery for the missing accessories and providing compensation for the inconvenience caused. However, we acknowledge the unexpected challenges posed by the recent bank holiday, which unfortunately impacted the delivery process.

We value your feedback and take your concerns seriously. We will continue to work closely with our delivery partners to ensure smoother experiences for our customers in the future.

If there's anything further we can assist you with or if you have any additional concerns, please don't hesitate to reach out to us directly. Your satisfaction is our priority.

Warm regards,
Natalie

Réponse de eFans Direct

28 mars 2024

Hi Chris!

Thank you so much for your kind words! We're thrilled to hear that you're pleased with both our product and delivery service. If you ever need anything else, don't hesitate to reach out.

Best regards,
Natalie

Réponse de eFans Direct

28 mars 2024

Hi Radoslaw,

We're delighted to hear about your positive experience! Thank you for sharing it with us. If you have any more questions or need assistance in the future, feel free to reach out.

Warm regards,
Natalie

Réponse de eFans Direct

28 mars 2024

Hi there!

Thank you for sharing your experience! We're thrilled to hear that the Pozidry made such a positive difference in your home. If you need any further assistance or have any questions, don't hesitate to reach out.

Best regards,
Natalie

Réponse de eFans Direct

28 mars 2024

Hi Rose,

We're delighted to hear that you found our website easy to use and our customer service helpful! Thank you for your kind words about our postage and packaging as well. If you ever need anything else, just let us know.

Warm regards,
Natalie

Réponse de eFans Direct

28 mars 2024

Hi Ian,

Thanks for your kind words! We're thrilled to hear that you had a great experience. If you ever need anything else, don't hesitate to reach out.

Best regards,
Natalie