Poor management sale team dont respond at email. so i request EFG owner ask your team management why dont reply customer. I am your regular customer. we purchased many products your website as a bul... Voir plus
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The guys at EFG always go the extra mile, whether that being securing stock, fast deliveries or getting extra information like product specs / images that we need. Pricing is transparent & f... Voir plus
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Outstanding place to shop! I have been shopping here for a while now ( 10 years) there's two floors, it's very well stocked, very well organised business, the staff are all very friendly,excellent... Voir plus
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EFG is a life saver for my business. Not many local houseware wholesalers offer online purchasing, this is a great way to order stock. It saves us a lot of time and effort. The online website allows u... Voir plus
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À propos de l'entreprise
- Grossiste
- aussi dans
- Grossiste en articles ménagers
- Grossiste en biens de grande consommation
- Grossiste en outils
- Libre-service de gros
- Marché de gros
À propos de EFG Housewares
Écrit par l'entreprise
We are proud to say we are the UK’s largest independent trade only wholesale business.
EFG have been trading since 1976 from London and many thousands of customers over the years have come to regard us as a trusted part of their business.
As the UK’s number one Cash and Carry wholesaler, we understand what you require from a UK Wholesale supplier and that is the largest range, at the best prices, every day.
We are now absolutely delighted to be able to bring the EFG difference to you via a brand-new purpose-built online wholesale website that covers over 50,000 product lines from over a 1000 of the UK’s most trusted brands - available to you 24/7, 365 days a year.
By opening a trade account with EFG you will not only enjoy a huge product selection, but also a class leading experience from order to delivery and with a dedicated team based in London you can be sure we can assist you every step of the way.
Our business has grown over the last 45 years to be one the UK’s most trusted UK wholesale businesses and now not just UK based customers enjoy the difference EFG have hundreds of clients all over the globe to be able to offer a one stop shop.
Let EFG be your wholesale partner, and together we can increase your profit and range!
Coordonnées de contact
29 Mollison Avenue, EN37NJ, London, Royaume-Uni
- 02088055756
- enquiries@efghousewares.co.uk
- efghousewares.co.uk
4,1
Bien
115 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Quick service and we were kept informed…
Quick service and we were kept informed of everything. Would definitely recommend
7 septembre 2026
Good stock levels Good prices
Prompt delivery helpful courier need paper hardcopy of invoices put with the delivery would be very useful.
16 juin 2026
Great service very helpful thank you EFG
23 avril 2026
Excellent communication
Your response and communication was great since it was my first time
17 avril 2026
Thank you so much for your services.
8 avril 2026
Not just good but bloody brilliant the…
Not just good but bloody brilliant the service I recieved was 5 star been using them now over 16 years won't go anywhere else the saff are first class nothing to much trouble efg I love you x
1 mars 2026
packaging
Delivery is good however packaging could be better needs more care and attention.
20 février 2026
DO NOT BUY
DO NOT BUY. I HAD TERRIBLE EXPERIENCE WITH EFG ORDER #75471 I called their customer service dept to cancel the order and they said it can be cancelled I asked if any cancellation fees and they said No so i proceeded to cancellation. Turns out they refuse to refund the full amount witholding close to £160 for cancellation/delivery fee
13 février 2026
Avis spontané
Réponse de EFG Housewares
Hi Hanna,
We’re sorry to hear that you’re unhappy with this. Your order cancellation request was made after your order had already been delivered. As outlined in our Terms & Conditions, cancellations at this stage are subject to a 25% restocking charge and the recovery of delivery costs incurred (which reflects the industry costs charged to us for palletised delivery) as well as unwrapping and restocking.
The appropriate partial refund has already been processed in line with these terms yesterday. This is also in line with the Distance Selling part of the Consumer Contracts Regulations and Consumer Rights Act 2015.
We take your comments regarding the phone call very seriously. If you were advised by a staff member that the order could be cancelled at no charge, this would NOT be in line with our procedures. We will attempt to trace the call and identify the staff member who had handled it. To assist us with this investigation, You will need to send us the date and approximate time of the call. If you we’re using a different number than what is on your account, then we will need that too. Should we find that incorrect guidance was provided, we will re-review the charges applied.
Réponse de EFG Housewares
thank you very much for taking time to leave us a review! we hope to work with you again soon!
Réponse de EFG Housewares
thank you for the kind review! we hope to work with you again soon.
After sale service not acceptable.lack…
After sale service not acceptable.lack of communication and support. I have trying to contact them many times for my purchase invoice inquiry but no response. Now I will have to reconsider business with them
30 janvier 2026
Avis spontané
Réponse de EFG Housewares
Good Morning,
we are sorry to hear that you felt the after order service was lacking. i will pass on this review to our order team so they are aware of the issue.
Have been trying to get a credit…yes
Have been trying to get a credit account for a while but without success I know if i had an account i would be ordering more often i would appreciate it if this could be looked at thank you
26 janvier 2026
Réponse de EFG Housewares
thank you for taking the time to leave a review for us. if you signed up online then you do have an account with us! we hope to work with you again soon.
Good
(#75359 order number) I only updated this review; they took action after the review straight away. Also, they still need to work on their communication in their back office; otherwise, rates are good, and the staff is friendly and helpful.
26 janvier 2026
Avis spontané
Réponse de EFG Housewares
Looking into this order, i believe that you were contacted very shortly after posting this review. We hope that the order team were able to resolve any issues you had with this order and that we get to work with you again in the future.
Superb products at very reasonable…
Superb products at very reasonable prices very happy with the goods
20 août 2025
Réponse de EFG Housewares
thank you for the kind review! we hope you order with us again soon!
Very Poor Customer Service – No Response After Many Requests
I am very disappointed with the customer service at EFG Warehouse. I have contacted them many times requesting a proforma invoice, but they have not responded at all. This lack of communication is extremely unprofessional and has caused unnecessary delays. I expected better service and reliability. I hope they improve their response time and customer support in the future.
10 décembre 2025
Avis spontané
Réponse de EFG Housewares
Good Morning,
this seems to be the second time you have posted this review. previously we asked you to please provide further information so we can validate the order & review and we did not receive a reply.
Please can you reach out to us on owen@efghousewares.co.uk so we can try to figure out what has happened with your order if you made one.
thank you
Excellent Quality and Professional Wholesale Service
I recently purchased products from EFG Housewares and was extremely impressed with the overall experience. The items were great quality, the prices were very reasonable, and the delivery was smooth and efficient. Their invoicing was clear and professional, which made the whole process even easier. EFG Housewares is truly a reliable and well-organised wholesaler. I would absolutely recommend them to anyone looking for quality products and trustworthy service.
9 septembre 2025
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