Extremely poor customer service from EGR. Almost a month after we cancelled an order, EGR failed to action the cancellation and sent the part anyway. It also took nearly a month for the refu... Voir plus
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Delivery - Very Prompt - about 3 weeks after ordering. Very well packed for shipping. Top quality product well made with an excellent finish. Fitting instructions....good. Downside... Interior li... Voir plus
L'entreprise a répondu
I met Chris about 18 months ago and he has given me continuous updates over the months for canopy support brackets for my Hilux. Always answered any questions I’ve had and been in constant contact. Th... Voir plus
L'entreprise a répondu
Have had a canopy of theirs for 5 years now, feel like they make a solid and stylish canopy, but its let down by using cheap crappy fasteners and struts, also the powder coating on the roof rails all... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
EGR Auto world-leading manufacturer of the highest quality automotive accessories that has supplied some of the world's largest OEMs for nearly 50 years.
Coordonnées de contact
84 Evans Road, 4107, Salisbury, Australie
- 1300 320 338
- hello@egrauto.com
- egrauto.com
3,3
Moyen
302 avis
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N'a pas répondu aux avis négatifs
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No drill install
No drill install, best design I’ve found so far and suits my EGR hard lid, Quick delivery. I’ve tried other cheaper options with no luck.
4 septembre 2023
Réponse de EGR Auto
Thank you for the great review Scott!
Terrible
Terrible. EGR premium canopy purchased for 2019 Ranger. Rear window has never closed properly and looks ajar. Rear window as it doesn’t close properly won’t lock after approximately 1 year of ownership. After complaining to TJM who provided and installed it, they couldn’t really fix the issue and assured me it was standard. After no response from EGR I accepted a dud and hated my canopy.
I received a complete new canopy from EGR just before I reached 2 years of ownership as the rear left corner developed a crack.
The new canopy had the exact same fittting issues as the first. Poor rear window fitting, operation and after 1 year doesn’t lock.
Very poor quality.
29 septembre 2023
Avis spontané
Réponse de EGR Auto
Thanks for the great review Zane!
PLEASE RESPOND
Hi there
I sent an inquiry but haven't has a response!!
I would like to know if I can remove the fog lamps from the EGR bullbar for my 2019 Mitsubishi Triton (MR) and replace them with driving lights?
Thanks for your prompt reply.
9 août 2023
Réponse de EGR Auto
Hi Anthony, sorry to hear. But the product you are referring to is a Mitsubishi product - we produce for Mitsubishi but it is their part number. You will need to contact them for that direction. Thanks Anthony and sorry for the delay.
Good service and quality product
19 août 2023
Réponse de EGR Auto
Thanks for the review Ronald. We're glad you enjoyed our service and product.
Review
quality is awesome customer service was very good when i enquired about delivery dates. Just took almost a month to arrive was my only concern.
6 août 2023
Réponse de EGR Auto
Thank you for the positive review Devan. We apologise for the delay with your order due to some part unavailabilities. We're glad you're enjoying our product!
Very tough, very well made.
I was hesitant at first due to the price, however once I installed the HD roof rack system I couldn't be happier and am glad I didn't go the cheaper option.
12 août 2023
Réponse de EGR Auto
Thank you for your fantastic review Steven. Enjoy your roof rack!
The order was exactly as ordered.
5 août 2023
Réponse de EGR Auto
Thank you for the positive review Shane!
Excellent Customer Service!!!!
2 août 2023
Réponse de EGR Auto
Thank you for the fantastic review Christopher!
Réponse de EGR Auto
Thanks for the great review Ken! Glad that you're enjoying your new EGR product.
My recent online experience was good…
My recent online experience was good but don’t email them asking for assistance as you won’t get a reply still waiting for a response from 2years ago
21 juillet 2023
Réponse de EGR Auto
Thanks for the review Peter. Apologies on the lack of response from our team. I will forward this feedback onto our customer service team.
1st class customer service from Andi and quality products
I got to Egr on Tuesday 22nd after along drive. i had spoken to Andi a few times on the phone and I was greeted on the day by Andi who was so helpful, very warming and a polite guy. My vw Amarok was in getting the electric egr rolltrac and roll bars done. I was so made up with the job and that I got it done by them. its going to make my life so much easier. it's Amazing quality product and I would highly recommend Egr to anyone. 1st class customer service from Andi he's real asset to the company.
Thanks again Paul Smith
22 août 2023
Avis spontané
Réponse de EGR Auto
Hi Paul, thank you for your fantastic review. We are glad you are loving your product and we'll share your compliments to Andi on your behalf. We hope you continue to enjoy our products long into the future!
The purchase process was easy to follow…
The purchase process was easy to follow and the delivery was very quick even for a regional customer
25 juillet 2023
Réponse de EGR Auto
Thank you for the great review!
We still havent got our Canopy and…
We still havent got our Canopy and awaiting for installation which we have been told wont be until 22nd August!
2 juillet 2023
Good product that looks and fits great
Good product that looks and fits great, easy to install and upfront about delivery and production times.
6 juillet 2023
Réponse de EGR Auto
Thank you for the review Daniel! We hope you continue to enjoy your new EGR product.
Whole process was a breeze!
Easy to order and the installation process was a breeze. The roof rack installer was professional, prompt, courteous and unobtrusive. Good value for money.
22 juin 2023
Réponse de EGR Auto
Thank you for the great review Jim! Enjoy your new racks.
Réponse de EGR Auto
Thanks for the 5 Stars Gavin! Enjoy.
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