Since our plan D insurance will no longer be in our area as of Dec. 31st 2026, I called them yesterday after receiving their letter hoping they’d refer us… after 45 minutes I got nowhere, so I googl... Voir plus
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Lisez les avis des autres
I needed to change something on my insurances. I'd had a bad week but when I spoke to my agent, Tracy Chapatal, she was able to help me with everything I needed. She has been there for me and my hus... Voir plus
The agents I've interacted with were very willing to help solve problems I encountered and were very friendly. The application process through ehealth is pretty simple. Most problems I've had were wit... Voir plus
L'entreprise a répondu
I was referred to e-health via a spam call (one of dozens every day). I would NEVER deal with a company that uses random phone calls, beginning at 6 a.m., to generate leads for their business. e-hea... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Founded in 1997, eHealth is the nation’s leading private health insurance marketplace. Millions of individuals, families and small businesses use our top-rated tools to compare and purchase health insurance from leading insurers like Aetna, Humana, Kaiser Permanente and Wellpoint. In addition to health, dental and vision insurance products, eHealth also provides powerful online and pharmacy-based tools to help Medicare beneficiaries navigate Medicare health insurance options, choose the right plan and enroll in select plans online. Headquartered in Santa Clara, eHealth has offices in San Francisco, Gold River, Austin, Salt Lake City and Xiamen, China, as well as remote employees across the globe.
Écrit par l'entreprise
Customer Promise
1) To Be Your Advocate
2) To Have the Best Prices
3) To Offer the Largest Selection Online
4) To Be Available
5) To Charge No Fees
6) To Remain Unbiased
7) To Make it Simple
Coordonnées de contact
Santa Clara, CA, Etats-Unis
- ehealthinsurance.com
3,6
Moyen
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
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Awesome Insurance Agent
My Agent Steve Motley is one in a million. He has been my agent since 2015. Always call me back. Very knowledgeable . I trust him .
5 février 2025
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Did not listen
Did not listen when I said what I was looking for. Asked if I made my own decisions. Required a last name to "verify" medicare coverage. I don't give my full name to avoid telemarketing. Was "unable" to discuss plans without my full name and "verifying" even if I had my medicare number. They were of NO help!
5 février 2025
Avis spontané
Réponse de eHealth Insurance
Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F
Great job
Ayesha Porch was so professional and took her time to find exactly what was most cost effective and beneficial to me
Thank you very much
23 janvier 2025
Avis spontané
I liked talking with Melesha
I liked talking with Melesha, very friendly and helpful, the only problem is I can't verify my account on line? I'm sure this is something I'm doing wrong. Maybe it's something on your end?
13 janvier 2025
Avis spontané
Réponse de eHealth Insurance
Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F
No Customer Support
I applied in early October, received email the supplement carrier had received and was processing,supposedly effective November 1. No word, so just before November 1 I started calling. I have talked with several people at Ehealth, all telling me they were working on it and would call me. To this date, no calls or email. So I now have to pay $30 PER MONTH more. I have begged Ehealth to find out why my application was not processed. They just give me the usual lip service
2 octobre 2024
Avis spontané
Réponse de eHealth Insurance
Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F
Good Experience
So far, so good. My husband and I had a good experience with Monica, applying to replace our Medicare Advantage plan because of a move. We received a verification the next day that everything was approved. Monica was patient and did not rush us or push us into any particular policy. We told her our needs and the policies we reviewed prior to the call. She explained the policy and the process.
7 janvier 2025
Avis spontané
My expereince with E-Health
My questions and concerns reguarding my Health Insurance policy were answered by knowledgable agents.Therefore finding a solution to my existing problem and getting a policy that met my needs.Very professional.and careing individuals.Positive experince allnthe way around.Glad that I made the call.
6 janvier 2025
Avis spontané
Untrustworthy!!!
Untrustworthy!!!! Called ehealth to check about different Medicare and Medicaid premium options, ended up getting a FRAUD for a representative, told me the new plan he was trying to shove down my throat was way better than my current plan and that my current plan went down on the healthy benefits allowance also vision which when I checked with WellCare they informed me none of this was true and also informed me that they have received several complaints of ehealth Representatives giving them false information!!!!!!
5 décembre 2024
Avis spontané
Réponse de eHealth Insurance
Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F
Scam artist
I am enrolled in healthcare.gov. I did a quick search for the contact number. Ehealth somehow created a front looking like it was healthcare.gov and lead me on to believe that they were in fact healthcare.gov on the phone. I gave them my healthcare.gov application number and the agent led me on. I gave them my debit card number and info. After the call thought to myself that this is not the common healthcare.gov process of enrolling. So searched that number and nothing came up. Looked at the charge on my account and it was ehealth. Needless to say i shut that card down and reported it to my bank. Be careful with this scam.
11 décembre 2024
Avis spontané
Réponse de eHealth Insurance
Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F
I had an excellent experience with the…
I had an excellent experience with the E Health Representative Tara I spoke with last night.
The one negative-I called late afternoon and received a message informing that there was high call volume and that the wait time for a return call would be 3 hours. That time frame placed the Call Back at 7PM.
I received the Call Back around 12AM Midnight.
Fortunately, I had not yet fallen asleep.
The Representative "Tara" could not have been more kind, patient, caring and informative.
Her demeanor exhibited genuine care for me and a commitment to matching me with the best health plan for my needs.
I truly appreciate the experience I received with Tara. She is clearly a Shining Star!!!!
7 décembre 2024
Avis spontané
Réponse de eHealth Insurance
Thank you, Cheryl, for sharing your experience with us and for sticking with us during those busy hours! We’re thrilled that Tara provided the care and commitment you deserve, even during a midnight callback. Your patience and understanding mean the world to us, and we’re grateful you gave us the chance to deliver the service we strive for every day.
We’ll continue working hard to ensure every customer feels the same care and dedication you experienced. Thank you for trusting us with your Medicare needs.
I would give it less than a one star if I could and this is why
I would give it less than a one star if I could. This site is asking for a date this happened. And since it happened without my consent, I can't give an exact date this piracy took place. I wanted information about a policy and next thing I know, I have the policy. The agent never contacted me, I have no idea who he was until I did some investigation. He is in CA, I'm in FL. The information on the policy was incorrect so it was a quick grab and go money maker for the agent. I had a heck of a time canceling the policy he wrote with the company telling me the agent had to cancel. I have no clue what type of deal they have set up with the insurance companies, but I can say it's not in YOUR favor. I did get the policy canceled and got a local licensed agent to handle it for me. Stay away from eHealthInsurance. Don't even ask for more information or you'll wind up like I did. Get a local agent to speak with.
25 novembre 2024
Avis spontané
Réponse de eHealth Insurance
Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F
Time negtively spent
If I could give a minus 10 I would. Spent an hour and a half and I still didn't though. I hung up.
3 décembre 2024
Avis spontané
Réponse de eHealth Insurance
Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F
If i could give negative 5 I would !!
If i could give negative 5 I would !!! They could care less about your health or needs. I laugh everytime I see the commercial of the rigged phone call & customer service & they bring the girl out to greet the guy.. Your agents are not knowledgeable. Very rude ! Make you feel like your beneath them & extremely pushy. I just called to get a girl that was extremely rude . Knew nothing & was in a hurry to get me off the phone ! At the end she said is that all & before i got out my yes I was hung up on .. There pushy & keep demanding you sign up immediately why? Because they work off sales ! My best advice is if you have a insurance company you like to call that insurance company & talk with them . I do now I've learned my lesson on places like this !
5 décembre 2024
Avis spontané
Réponse de eHealth Insurance
Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F
If I could give them a zero I would
If I could give them a zero I would. Spoke briefly with someone named Kelsey. She was not knowledgeable and she went silent for a long period and we hung up and called back. The screener re-connected us back to Kelsey and instead of her assisting us she went on to say she did not hang up on us and she stated she was very confused and asked did we need to call back and ask for someone else. Beyond dumb!! Easier to call Medicare they are open 24 hours and can answer all questions.
2 décembre 2024
Avis spontané
Réponse de eHealth Insurance
Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F
I ask her to call me she said she…
I ask her to call me she said she wasn't able to talk to customers
2 décembre 2024
Avis spontané
Réponse de eHealth Insurance
Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F
Just got enrolled
Just got enrolled. we will see. Young man I dealt with was very nice, polite and informative.
30 novembre 2024
Avis spontané
Réponse de eHealth Insurance
Thank you for your positive review and for sharing your experience with eHealth Insurance Services Inc. We're thrilled to hear that you are satisfied with our services! Your feedback is extremely important and helps us continue to deliver the best possible service to all our members. eHealth is a licensed insurance Agency and advisor. We are ready to provide support when you need it. Should you have any more questions or need further assistance, please feel free to contact our Member Loyalty team at 1-844-964-1713, TTY 711. Our hours of operation are from 5 AM to 6 PM PST, Monday through Friday. We look forward to serving you again!
I decided not to use health and receive…
I decided not to use health and receive 10 phones a day!! They do not stop calling. When you answer know one is there then phone hangs up. Robot dailing!
I called and spoke with a customer service manager and was told I would be take off the phone list.
2 days ago and still receiving calls. I just don't answer. So annoying!!
29 novembre 2024
Avis spontané
Réponse de eHealth Insurance
Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F
Good but limited service
Good tools to compare medicare plans. Quick access to agents when calling, but agents don’t really know details of the plans and my original agent never responded to email or telephone requests for further information. Most importantly, they do not offer information on all plans available in my region.
18 novembre 2024
Avis spontané
Réponse de eHealth Insurance
Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F
I was lead on
I was lead on! I hate insurance, I am new to Medicare. Told that to the Licensed rep I talked to from ehealth! All my premiums are going up for Part D and my supplemental G plan! But I wanted to keep my G plan! Told that to her several times! She walked me right in to an Advantage plan! Never telling me I would no longer be able to have it!!!
30 novembre 2024
Avis spontané
Réponse de eHealth Insurance
Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F
Ehealth representatives
Ehealth representatives , more than helpful.
Listened to all my concerns and found me a good Dual plan.
highly recommend !Will definetily call them for assistance again and feel very comfortable .
31 octobre 2024
Avis spontané
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