ekohome.co.uk Avis 

Good quality of product highly recommended

We have owned our EKO Phantom Delux bin for just over 12 months with no issues at all and it fits in our kitchen perfectly.

Unfortunately the lid developed a fault where it will kill new batteries in a very short period of time, therefore we contacted customer support for advice.

Lara at EKO was so helpful, friendly and the communication was first class. After talking us through some basic self help steps to try resolve the issue, they dispatched a new lid next day and collected the faulty one.

We now have a fully working lid again, I have a happy wife 😉 and the customer service has been amazing... thank you Lara and EKO.

Quick & kind replies; excellent service!

When I contacted EKO about the battery usage in the lid of my sensor bin EKO were very helpful in trying to resolve the issue and offered a new lid at a very reasonable price. The delivery Company misplaced the lid and EKO went to great length to get recover the package which happened after a week and kept me fully informed in direct and friendly communications.

Bought a bin in2021, best kitchen bin we have had, just got some new filters, very easy to order, prompt delivery.

Excellent communication and friendly helpful advice. They found me a replacement lid for my electronic bin at a reasonable price including post and packaging.

Excellent product, good quality and fast delivery.

Having purchased one of their large, luxurious bins a while ago, unfortunately the hinge on the lid broke so I thought I would see if there was a way for it to be fixed.

It really only required a pin to allow the mechanism to get back to fully working correctly, so I contacted their Helpdesk area.

I found the service representatives to be extremely helpful, charming and funny and they went above and beyond to get the part to me. Whilst they don't really do part replacements, they did manage to source a pin from a previously broken bin and send that onto me. This did indeed fix my issue and the bin is back to working order again.

Very quick delivery, and the bin was well protected in terms of packaging.
I love the bin. I NEVER imagined I'd ever spend this much on a kitchen bin, but it is great. We got a Phantom 20+20 recycling bin.
We love the sensor.... a real treat for us. It's a perfect size for our little kitchen. The bags fit really well, and the little hole to tuck them in is genius!
So, any negatives... I'd read the internal bins we're small, and they are. You need to put rubbish carefully rather than "chucking" it in. But that's OK... we should be flat packing boxes anyway so no issues there. It is difficult to, for example, scrape food waste from a chopping board because of the size of the opening, and the surrounding of the lid, but this is nit picking really.
It would have been lovely to get a pack of binliners included, instead of two samples, especially when you think of the price of the bin.
But, I'd buy it again, and totally recommend it!

Ordered an EKO 40L GREY KITCHEN BIN. It arrived, looked great but there was a small scratch on the lid. I contacted the company, sent a photo and had been sent a new lid with an apology within days. Fabulous service, fantastic product and great customer service. Highly recommended. Thank you very much!

Great Website. Easy ordering and next day delivery by DPD. All as it should be! Thank you EKO!

Needed a replacement bin lid for my EKO sensor bin… it had been passed on as no longer needed so not sure how old it was, batteries just weren’t lasting… contacted EKO by email and by ‘return post’ got helpful things to try but also order details (very reasonable price, including postage and cheaper than buying a new much smaller sensor bin)… ordered immediately, billing instructions were easy and new lid dispatched, arrived exactly when they said it would, with tracking. Very courteous emails, great service. Oh, and bin lid works a treat, the exact one I had originally wasn’t available directly from them, but that was explained and I actually prefer the new one.

Came home from a holiday to find a leak from an upstairs flat had poured on and into to our Eko sensor bin, wrecking the lid mechanism. Had resigned myself to buying a new one when I took a punt on emailing the company direct and asking if they supplied spare lids. Within a week I had a new one delivered. Lara in customer service was brilliant from start to finish, even checking and packing the replacement item herself. Pricing was more than reasonable and communications were excellent. I haven't had a customer service experience like that in years - a lot of larger companies could learn a thing or two from Eko. Highly recommended.

I saw an item that exactly fitted my requirements, on Amazon. But it was out of stock. So I sourced it to the product's home site, EKO Home, a UK company, based in Marlow.

They had the item, a 12L recycling bin, I ordered it online, and it was with us at dizzying speed, nicely wrapped. And it is exactly as described, well-made and robust, and a pretty colour. The lid fits well, and there is a good handle.

Top service, top item.

I love the bin I bought, it's perfect just what I was looking for. Delivery was super quick! I hadn't ordered from this company before but I definitely will again, good price and really great quality.

We’ve got an EKO bin for our kitchen. The bin wasn’t cheap but meets our needs in every way as well as looking nice. It’s a sensor bin that opens when you wave in front of it and closes automatically and we’d searched high and low to find one that ticked all of our boxes !

When we had our new kitchen designed, a space was included for the dimensions of this bin, so it’s an integral part of making our new kitchen space work well for us.

We’ve had the bin for about three years and suddenly, it stopped working. So you can imagine how sad we were about it as we’d gone to so much trouble in finding it in the first place. So I contacted EKOHome, who advised me that although they didn’t stock this model, they would try to help me.

I reported the problem through their automated system and immediately received an email with a ticket number. So. After, I received a message from Lara and a dialogue began that spanned two or three days. I was asked lots of relevant questions and kept up to date with progress. Our issue was escalated to their R&D team. Long story short, our bin is now working again. I did end up having to undertake a repair myself, but it was through the discussion and support of Lara and her team that enabled me to do so.

I’m really impressed with the support I received from Lara and her R&D team, I was treated like a valued customer all time. Communication is second to none. My wife and I are very happy to have got our bin working again. Thanks guys, I’m really grateful.

I ordered 2 bins from EKO which arrived within 24 hours. The bins were nice, but having opened them I discovered that they were slightly too tall to go in the recess under the kitchen worktop - my fault for not checking first. However, when I contacted EKO to see about returning them for a refund they couldn't have been more helpful - they responded immediately, provided multiple return options of which I chose the one which resulted in the bins being collected from my home on a day of my choice, and confirmed receipt of my return and refund. Communication and service throughout my experience of purchasing through EKO was truly excellent.

Dealt with EKO customer service after my bin malfunctioned but was unfortunately out of warranty. They helped me find a replacement lid, answered emails very quickly and I received the new lid a couple of days after ordering. Great customer service

Whilst I balked at the price, I am really pleased with my purchase. I sits there, snugly in the corner and looks nice. I’ve only had it a few days and it appears to work well without any issues. I also bought the freshener discs, can’t really smell them, but I can’t smell the bin contents either - so maybe they’re doing what they’re supposed to do. Promptly dispatched and well packaged.

I was already pleased with the product and when part of it broke (probably my heavy handedness!) the company were very helpful and prompt in sending me a replacement. I received it within a few days even though it was the Christmas holiday.