Eldercare Solutions Ltd Avis 

I cannot recommend Eldercare Solutions highly enough.

Navigating the financial side of long-term care for my mum felt completely overwhelming, and I honestly didn’t know where to start. From our very first conversation, the team were knowledgeable, compassionate, and incredibly patient, taking the time to explain every option in a way that was easy to understand.

They guided us through arranging a care fees annuity, handled everything professionally, and kept us informed every step of the way. What felt like an impossible situation suddenly became manageable.

More than anything, they have taken a huge weight off my shoulders. Knowing that Mum’s care is financially secure has given me real peace of mind and has allowed me to focus on what truly matters—spending quality time with her instead of constantly worrying about finances and paperwork.

If you’re facing the difficult decisions that come with funding care for a loved one, I wholeheartedly recommend Eldercare Solutions. Their expertise, kindness, and support have genuinely changed our lives, and I will always be grateful for everything they have done for our family.

The whole process was explained perfectly and made simple by Tracy Jenkins. The quote period takes about six weeks but after you have decided who to go with it’s quick with the first payment being made promptly. Would highly recommend for a Healthcare Annuity.

Nicky was very knowledgable, clear and understanding guiding us through the whole process. She provided advise liaising with the care home aswell as modelled our scenario and adapted as she received quotes for the various annuities from various companies. Very responsive often out of traditional hours.

Particular appreciated Nickys' transparency and clearly was about working with us on getting the best all round solution and particular annuity for our situation; no feeling of just getting a sale over the line.

The rest of the team, Roger and James, just completed a great service at a very stressful time. Thank you!

I've had fantastic service and advice from Nicky, Tracy and Roger at Eldercare.

Providing long term care for Mum has been a daunting situation for me and the thought of Mum's money running out has literally kept me awake at night.

Understanding the options and getting an annuity in place to ensure Mum get's the best of care has been such a relief !

Would recommend the team in a heartbeat to anyone in the same situation.

When faced with the prospect of long term care costs it is difficult to know where to turn . I can hand on heart say that the service we received from Eldercare was amazing. Penny and Tracy led us through the process step by step and we did not feel pressured at any point to make a rushed decision. I would recommend Eldercare to anyone in the same situation, a truly 5 star service from start to finish . Thank you !

Immediate Needs Annuities are an almost criminally unknown option for funding care for the entirety of later life regardless of expected or actual longevity.

Eldercare are experts in the field and I thoroughly recommend them.

The team at Eldercare guided us through the options to fund my Mum's care home fees. They spent time listening to our needs and answering our questions. Several options were presented and Tracy spent time helping us to evaluate what was right for my Mum. All options were reviewed including self funding and there wasn't any pressure to purchase an annuity. Tracy was amazing! She managed the process efficiently, answered all our questions clearly, was always friendly and keep us updated at every stage. Thank you

Consistently excellent service! Eldercare provided us with options and ultimately with a product that we would have struggled to find without them. Michael H explained everything very clearly and patiently and gave us time to consider options carefully. He also went ‘above and beyond’, conducting discussions with the care home directly on two occasions. Eldercare were super efficient throughout and made the process easy for us. Thank you Michael and Tracy.

A company that is an expert in their subject, and able to knowledgeably walk through all the processes, giving confidence to their customers.
Care annuities are a huge expense, so its good to find someone to trust and to seek advice from. Have helped me twice in three years.
Many thanks Nicky and Tracy for all your help.

Eldercare were incredibly helpful in guiding me and my parents through the process of buying an immediate needs annuity. Nicky and the team were responsive and patient while we reviewed our options and came to a decision in our own time. Very grateful to have been able to get such such excellent advice ans support through this complex process.

Experience from start to finish has been excellent. Roger (sales) Nicky (underwriting) and Tracy (admin) were all very professional, helpful and attentive. Would highly recommend

At a time of great stress, Eldercare guided me through the necessary minefield of decision-making. I feel a great peace of mind knowing that my father's ongoing care costs will be met.
Eldercare advise with professionalism and sensitivity.

Excellent service and advice from Michael Hastings.
I would highly recommend using Eldercare and listening to their valuable advice.

I approached Nicky at Eldercare for advice and guidance on care annuities.
After a couple of email exchanges I already felt in safe hands. Nicky’s advice was practical, covered all eventualities and delivered with compassion. The quotes received were extremely attractive to provide peace of mind with various options provided in respect of being linked to care cost increases etc. our circumstances dictated that the annuity wasn’t taken out due to circumstances, it was based on Nicky’s final advice - this shows that Nicky and the ethos of Eldercare is extremely ethical. I have no hesitation in sharing Nicky’s details and recommend Eldercare.

I was recommended Eldercare by various people on a FB finance group. I had never heard of them, or a care fee annuity, but was keen to explore ways of managing the expense associated with my Mum going into a care home. Right from the start, Eldercare were helpful, responsive and clear about what options I had from the relatively small number of insurers who offer this kind of annuity. I cannot fault the service received by every member of Eldercare staff I was in touch with over a period of two or three months (first Roger, then Nicky, and lastly and most particularly Tracy, who patiently explained every step and kept me updated throughout the process). Care fee annuities don't seem to be common knowledge, which I find surprising. They might not be right for everyone, but in our case they offer great peace of mind that, for a one-off premium, the annual shortfall between Mum's income and the care home fees will be paid for by the insurer as long as she lives. This means I've been able to ringfence the majority of the proceeds of the sale of her house, rather than watch it dwindle away year by year and wondering how long it'll last. Without Eldercare, I would not have had a clue how to set up this process. Massive weight off my mind.

Eldercare Solutions (particularly Michael, Tracy and Nicky) have provided me with an outstanding service as I sought to understand the options for purchasing a care annuity to ensure the long term financial security of my Mum's care home. I simply cannot recommend Eldercare Solutions more - for their compassion, for their patient and comprehensive advice, for their engagement across the care annuity sector and for the speed of their work.

I knew nothing about care annuities at the start of this journey - Michael's patience over several hours of conversation enabled me to clearly understand my options. His frank and clear explanations were perfect - these are difficult conversations but they need to be direct and practical. Michael's approach is perfect.

The support from Tracy and Nicky through the administration of the purchase was superb and they helped me to get the annuity in place at the earliest possible opportunity.

In sum, purchasing a care annuity is an expensive process but to make such an important purchase with the support of this team makes it so much easier. I also note the peace of mind that having a care annuity in place for my Mum is now giving me. It's such a relief to know that her care home is secured for life.

Outstanding knowledge, empathetic yet frank advice and superb administration characterise Eldercare Solutions. I am in the process of recommending them to my closest friends.

Eldercare provided a great service explaining exactly how lifetime care plans work, and answering numerous questions, especial thanks to Roger who had great patience from the outset.

All was clearly explained throughout, with a detailed final report. There was a wide variety of quotes, the last one in being the 'cheapest' (🤣). The admin, once our application was in, was swift and we were able to put the annuity in place on a very tight turnaround. Many thanks to the whole team, mum no longer has to worry about the future cost of her care home.

Eldercare were recommended to me after my mum’s decline from Alzheimer’s suddenly worsened over a year ago and I’m just so glad we had Nicky on board to help arrange her annuity. She put up with my daft questions for well over a year, was patient and explained everything with clarity. I never felt rushed into making a decision and whenever there was a problem, she countered it. Mum is now covered for the rest of her time in care and I’m reassured that I’ve done the best I can for her. I really couldn’t have done this without Eldercare’s help and can’t thank Nicky and the team enough.

Six months ago I knew nothing about care annuities. Then, in September we found ourselves wanting to support our mother to continue to live in her own home with live-in care, but seeing that funds were going to run out. The usual options wouldn't work.
I was recommended to Eldercare and, through guidance from Nicky Cave, together with support from Tracey and Roger, we've reached our goal.
Each member of the team was reassuring, efficient and quick to respond. Equity release and a care annuity seemed to be the answer, but, as you cannot predict the future, decision making was difficult and Nicky was so patient and generous with her time in this process.
Life is still not straightforward, but the financial pressure has been removed and we were very well supported and guided in achieving this.

At the most stressful time of my life, Penny, at Elder Care, was the voice I needed to hear!
Sympathy isn't much help, but her EMPATHY gave me confidence and reassurance. It was like talking to a good friend.
She took me through the various options, without any bias or influence, and encouraged me to take whatever time I needed to decide on the best way forward for us. She was quick to respond to the smallest query, so I never felt abandoned or 'left hanging'.
I have no hesitation in recommending the team, as a whole. I now have complete peace of mind, that it was the best thing to do.