Ordered 2 wall lights, communication was great after order to keep me up to date with what was going on. Received order but they forgot to include the shades, again very responsive and they were sent... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
This company deserve to do well , they are very helpful even if you have not signed up to any mailing list . i sent a email question which was quite in depth about storage radiators . Within 30minut... Voir plus
L'entreprise a répondu
Not only sent me the wrong item but its broken too ! No wonder as it arrived in just the box, no outer packaging. Phoned today and they said they would refund when they receive it via parcelforce tomo... Voir plus
L'entreprise a répondu
Fantastic service! Ordered the Solar iBoost+ and received it the next day - now installed and working. Well done, Electricpoint!
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We’re Electricpoint, a trusted online electrical wholesaler serving professionals and DIYers across the UK. As part of the UK’s largest independent wholesale group, we stock top brands like Dimplex, Ohme, Fusebox, Rointe, Vent Axia, JCC and Aico, including energy-saving LED lighting. Our customers benefit from a price match guarantee, exclusive product lines, and eco-friendly delivery. Need it fast? We offer Click & Collect in Greenwich, Harringay, and Ipswich, plus fast UK-wide shipping with four dedicated delivery vehicles in London. Trade account holders enjoy special discounts and priority service. Can’t find what you need? Our friendly team is ready to help. Count on us for expert advice, quality products, and dependable delivery.
Coordonnées de contact
Units 9 & 10, Ramac Way, SE7 7AX, London, Royaume-Uni
- 02039945470
- sales@electricpoint.com
- electricpoint.com
3,9
Bien
266 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very helpful and knowlegeable
Really helpful. Answered all of my questions and helped me make sure I ordered the right stuff
20 avril 2026
Avis spontané
No N.Ireland Delivery
We do not currently offer deliver to Northern Ireland, Guernsey, Jersey, or the Isle of Man
19 avril 2026
Avis spontané
Réponse : Electricpoint
Thank you for your feedback, Michael. We're sorry for any inconvenience this causes — we do make every effort to be upfront about our delivery restrictions, and Northern Ireland is listed as an exclusion on our delivery page. Unfortunately the regulatory complexities introduced by the Windsor Framework mean that shipping to Northern Ireland carries significant administrative and cost burdens that we're not currently in a position to absorb. We hope this situation becomes clearer in time, and we'd encourage you to check back with us in future as our delivery options continue to be reviewed.
Fantastic service
Fantastic service! Ordered the Solar iBoost+ and received it the next day - now installed and working. Well done, Electricpoint!
15 avril 2026
Avis spontané
Réponse : Electricpoint
Thank you so much, Donkeyjoe — that's brilliant to hear! 😊 Next-day delivery on the Solar iBoost+ is exactly the kind of experience we aim to deliver, so it's great to know everything arrived promptly and is up and running. We hope you enjoy the benefits of the iBoost+ for years to come ⚡
Ordered 2 wall lights
Ordered 2 wall lights, communication was great after order to keep me up to date with what was going on. Received order but they forgot to include the shades, again very responsive and they were sent out within an hour. 10/10. Would definitely use them again.
25 mars 2026
Avis spontané
Réponse : Electricpoint
Thank you, Liam. We're glad to hear you were kept well informed and that the issue with the shades was resolved quickly. We really appreciate your feedback and look forward to helping you again!
Querying which light bulb to buy with a…
Querying which light bulb to buy with a ceiling light and Nick provided the information immediately.
I am now able to place the order. Many thanks
19 mars 2026
Avis spontané
Réponse : Electricpoint
Thank you for your review. We're glad Nick was able to help you quickly and get you the information you needed. We appreciate your feedback!
Nick in sales very prompt with helpful…
Nick in sales very prompt with helpful replies. I rate this as an excellent company to deal with - no flaws whatsoever.
17 mars 2026
Avis spontané
Réponse : Electricpoint
Thank you, Mary. We're delighted to hear Nick was able to assist you so promptly and helpfully. We really appreciate your kind words and recommendation.
excellent prices
excellent prices, very easy ordering, and fast delivery times...great company to deal with
5 mars 2026
Avis spontané
Réponse : Electricpoint
Thank you, Geoff. We're pleased to hear you found the prices competitive, the ordering easy, and the delivery quick. We appreciate your feedback and support!
I paid for a radiator and delivery to…
I paid for a radiator and delivery to my address. They delivered to the street away from my flat and refused to take it to the address I paid for, even though he had a pallet lifter and would have taken him less than 5 minutes. Its much to heavy for me to move.
4 mars 2026
Avis spontané
Réponse : Electricpoint
Hi Georgia,
We're sorry to hear about your experience and understand how difficult this situation must have been.
As outlined on our delivery information, pallet deliveries are kerbside only, and drivers are not able to move goods into properties. However, we do appreciate that this can be challenging with heavier items and understand your frustration.
Thank you for your feedback — we will take this on board.
Kind regards,
The Electricpoint Team
Prompt service,good prices and an easy…
Prompt service,good prices and an easy to use web site.
25 février 2026
Avis spontané
Réponse : Electricpoint
Thank you, Paul. We're glad to hear you found the service prompt, the prices competitive, and the website easy to use. We appreciate your feedback!
Absolutely excellent customer service…
Absolutely excellent customer service and support from the point of order through to despatch and tracking of delivery.
Quick response to any questions and queries. Would not hesitate to recommend this supplier. Nick went above and beyond my expectations.
18 février 2026
Avis spontané
Réponse : Electricpoint
Thank you, Graeme. We're really pleased to hear you were happy with the service from order through to delivery. Nick will be delighted to hear your feedback, we appreciate the recommendation and look forward to helping you again!
This company deserve to do well
This company deserve to do well , they are very helpful even if you have not signed up to any mailing list .
i sent a email question which was quite in depth about storage radiators .
Within 30minutes i had a very comprehensive reply from Nick which covered my questions completely
12 février 2026
Avis spontané
Réponse : Electricpoint
Thank you, Mark. We really appreciate your kind words. We're pleased Nick was able to provide a detailed and prompt response to your questions on storage radiators. Thank you for the recommendation and support.
Ben at Greenwich is amazing
I ordered a number of Astro lights and whilst they had to be ordered in and sourced from other branches I was able to call you and speak EP and have clear timings explained. They took responsibility and accountability and understood my need to have these received quickly.
Collecting these there was a manufacturer issue with one and items missing. Ben at Greenwich owned this and overnight pulled it out of the bag and got them to me early the next morning. Called me to let me know they were coming.
Exceptional service compared to the faceless websites out there. Will use again thank you Ben and team.
3 février 2026
Avis spontané
Réponse : Electricpoint
Thank you, Phillip. We're delighted to hear Ben and the team at Greenwich provided such responsive and accountable service. We really appreciate your kind words and look forward to helping you again in the future!
Fast, clear, detailed response
3 février 2026
Avis spontané
Réponse : Electricpoint
Thank you, Mark. We're glad to hear you were happy with the speed and clarity of our response, we appreciate your feedback!
Réponse : Electricpoint
Thank you for your review. We're glad Nick was able to assist you promptly, we appreciate your kind feedback!
ordered few IN STOCK items but few days…
ordered few IN STOCK items but few days found out that they were not in sotck. poor communication.
22 janvier 2026
Avis spontané
Réponse : Electricpoint
Dear Mahmood,
Thank you for your feedback and for providing the order details. I sincerely apologise for the frustration caused by the delayed delivery and unclear communication regarding your heater order.
You're absolutely right—we fell short of our promise. While your items showed as "IN STOCK," the stock was held at different branch locations, which caused the problem, and it should not have happened on this product type. We should have communicated this much more clearly and proactively on the day you placed your order.
Your order is due to be delivered today, on day 5 instead of our promised 2-3 days, and I understand how disappointing this was, especially given the lack of transparency.
We're reviewing our stock visibility system and communication protocols to prevent this from happening again.
Our Customer Services Manager, Matt Leicester, will reach out to you directly today to ensure we put this right for you.
Again, my sincere apologies.
Electricpoint
Wallbox Query
Sent a query to Electric point about a Wallbox I purchase. Got a very prompt and full reply from a gentleman named Nick. I was very impressed with the service
8 janvier 2026
Avis spontané
Réponse : Electricpoint
Thank you, Alastair. We're really pleased to hear Nick was able to assist you so promptly. We appreciate your feedback and are glad we could help with your Wallbox query!
I have only just joined up with…
I have only just joined up with Electricpoint so remains to be seen longer term but have to say now that I rang to query my order and was resolved very quickly
15 janvier 2026
Avis spontané
Réponse : Electricpoint
Thank you, Simon. We're pleased to hear your query was quickly resolved and really appreciate you giving us a try, we look forward to supporting you going forward!
Did not receive all the items I paid…
Did not receive all the items I paid for. I emailed them back in November and also called. I was told the missing items were on back order and would be sent out. Two months later, still nothing and no follow-up. This feels like a scam.
11 novembre 2025
Avis spontané
Réponse : Electricpoint
Hi Marko,
We're very sorry to hear this and for the lack of follow-up, this is not the service we aim to provide. We completely understand your frustration and agree this should have been resolved much sooner.
Please feel free to email us again at sales@electricpoint.com
with your order number, and we’ll make sure this is looked into as a priority.
Kind regards,
The Electricpoint Team
Received a damaged Panel heater
Received a damaged Panel heater, raised issue, free returned but they sent us back same damaged panel heater which was repaired but not 100%
25 novembre 2025
Avis spontané
Réponse : Electricpoint
Hi Rajinder,
We're really sorry to hear that your replacement panel heater also arrived damaged — that’s understandably frustrating, especially after the first return. While the item you received should have been new, we appreciate that it appears to have been damaged in transit in the same way.
We’re actively reviewing our packaging process to help prevent issues like this in future, and your feedback is really helpful in that regard. If there’s anything further we can do to resolve this for you, please don’t hesitate to reach out.
Kind regards,
The Electricpoint Team
Excellent customer service
Only just placed an order with this company (over the weekend) I emailed them to change the delivery address next day received an email confirming my request
Customer Service spot on couldn’t have asked for more - thank you Tracy
4 janvier 2026
Avis spontané
Réponse : Electricpoint
Thank you for your kind feedback. We’re pleased to hear the address change was handled quickly and smoothly. Tracy will be delighted to know her help was appreciated. Thanks again for choosing us.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.