Ordered 2 wall lights, communication was great after order to keep me up to date with what was going on. Received order but they forgot to include the shades, again very responsive and they were sent... Voir plus
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Lisez les avis des autres
This company deserve to do well , they are very helpful even if you have not signed up to any mailing list . i sent a email question which was quite in depth about storage radiators . Within 30minut... Voir plus
L'entreprise a répondu
Not only sent me the wrong item but its broken too ! No wonder as it arrived in just the box, no outer packaging. Phoned today and they said they would refund when they receive it via parcelforce tomo... Voir plus
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Fantastic service! Ordered the Solar iBoost+ and received it the next day - now installed and working. Well done, Electricpoint!
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À propos de l'entreprise
Écrit par l'entreprise
We’re Electricpoint, a trusted online electrical wholesaler serving professionals and DIYers across the UK. As part of the UK’s largest independent wholesale group, we stock top brands like Dimplex, Ohme, Fusebox, Rointe, Vent Axia, JCC and Aico, including energy-saving LED lighting. Our customers benefit from a price match guarantee, exclusive product lines, and eco-friendly delivery. Need it fast? We offer Click & Collect in Greenwich, Harringay, and Ipswich, plus fast UK-wide shipping with four dedicated delivery vehicles in London. Trade account holders enjoy special discounts and priority service. Can’t find what you need? Our friendly team is ready to help. Count on us for expert advice, quality products, and dependable delivery.
Coordonnées de contact
Units 9 & 10, Ramac Way, SE7 7AX, London, Royaume-Uni
- 02039945470
- sales@electricpoint.com
- electricpoint.com
3,9
Bien
266 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Electricpoint offer great prices on the…
Electricpoint offer great prices on the products I needed for my house and delivered on time for installation
22 avril 2025
Avis spontané
Réponse : Electricpoint
Thanks for the great review, Christie-Lee! We're glad to hear you found the products at great prices and that delivery was on time for your installation. Really appreciate your support! 😊💡
Highly recommed good price
Highly recommed good price, fast delivery and helpful thank you!
24 avril 2025
Avis spontané
Réponse : Electricpoint
Thanks so much for the kind words, Albert! We're glad you were happy with the price, delivery, and service. Really appreciate the recommendation—thank you! 😊💡
This review page is for electricpoint
This review page is for electricpoint, but they have changed their name to Electrical Transformers Online to deceive customers.
Absolutely appalling service. Ordered an appliance with a promised 4-day delivery, but after 9 days of complete silence, we had to chase them for an update. Instead of any explanation, they simply issued a refund the next day, no apology, no communication, nothing. A total waste of time.
Tried calling, but their so-called "customer service" number is just for show, it’s email-only, and even then, they don’t bother replying. So why display a number at all?
Also, be aware: they only showcase Feefo reviews, which means only invited buyers can leave feedback. Conveniently, happy customers get the invite, while disappointed ones are ignored.
However, if you’ve had a bad experience, you can submit your invoice or order screenshot to Feefo after 28 days and request approval to leave a review. Don’t let them get away with filtering out honest feedback.
17 mars 2025
Avis spontané
Réponse : Electricpoint
Thank you for your feedback, Naem. We're very sorry to hear about your experience—it’s clear we fell short of expectations, and for that, we sincerely apologise. The delay, lack of communication, and frustration caused are not acceptable, and we take your comments seriously.
We understand how important clear and timely updates are, and we’re reviewing what went wrong in this case to ensure it doesn’t happen again. If you're open to it, we’d welcome the opportunity to discuss this further and make things right—please feel free to reach out to us directly.
Thank you again for bringing this to our attention.
Ordered on 21.01.25 with 2-3 days…
Ordered on 21.01.25 with 2-3 days delivery.
Received email on 22.01.25 with update
No delivery or response to phone call or emails
Received on 29th .
Complete waste of time as I required the item for a job booked in a week ahead .
21 janvier 2025
Avis spontané
Réponse : Electricpoint
Thank you for your feedback, Shaz, and we're very sorry for the delay and lack of communication. We understand how frustrating it must have been, especially with a job already scheduled. This isn’t the level of service we aim to provide, and we’re reviewing what went wrong to prevent similar issues in the future. We truly appreciate you bringing this to our attention and apologise for the inconvenience caused.
FVERY PLEASEDrst time order and very pleased with…
First time order and very pleased with service .I rang to confirm the product details the chap was very helpful and order arrived promptly thanks will order from here again.
16 janvier 2025
Avis spontané
Réponse : Electricpoint
Thanks for the great review, Christopher! We're so glad your first order went smoothly and that our team was helpful with your enquiry. We really appreciate your support and look forward to helping you again soon! 😊💡
Order fusebox with fuses a lot cheaper…
Order fusebox with fuses a lot cheaper than everywhere else. Product arrived 3 days later. Thank you so much! Saved me a lot of money!
12 décembre 2024
Avis spontané
Réponse : Electricpoint
Thanks for the great review, Pawel! We're glad to hear you found what you needed at a great price and that your order arrived quickly. Happy we could help you save—appreciate your support! 😊⚡
Terrible service...
I ordered a consumer unit from these clowns, next day delivery turned into a week and still no correspondence. I've received half of my order and nothing else. Avoid. Last time I will deal with them because the few pounds you save isn't worth the stress.
9 décembre 2024
Avis spontané
Réponse : Electricpoint
Thank you for your feedback, and we're truly sorry for the experience you've had. We understand how frustrating delays and lack of communication can be, especially when you're expecting a next-day delivery. This is not the level of service we aim to provide, and we sincerely apologise. Please reach out to us directly with your order details so we can look into this and do our best to resolve the issue. Thank you for bringing it to our attention.
Ordered on Sunday with recorded…
Ordered on Sunday with recorded delivery, payment taken and website states ‘packing’. No answer from customer services on phone. Why take payment before dispatch?
8 décembre 2024
Avis spontané
Réponse : Electricpoint
Thank you for your feedback, Kevin, and we’re sorry for any frustration caused. We understand your concern about the order status and lack of communication. Payment is taken at the time of order to secure the item, but we agree that updates should be clear and timely. We’re reviewing this to improve our process. Please contact us directly with your order details so we can assist you further. Thank you for bringing this to our attention.
DO NOT ORDER FROM THIS COMPANY!
I ordered over £400 of materials on this website on the 25.11.25.
At no point during ordering were the materials shown as "not in stock".
After taking my payment I received an email that the materials were out of stock, I have attempted to call everyday only to get transferred to an answer machine. I have also emailed and had no reply.
To date 2.12.24 (a week later)I have only received £43.49 worth of my materials, this has delayed two projects that were due to be finished. I have two very unhappy clients, no materials, no correspondence and no ETA.
2 décembre 2024
Avis spontané
Réponse : Electricpoint
Thank you for your feedback, Steven. We're very sorry for the experience you've had and the impact it’s had on your projects. We understand how frustrating it is to be left without clear communication or timely delivery—especially when it affects your clients. This falls far short of the service we aim to provide, and we sincerely apologise.
Please contact us directly with your order number so we can investigate this as a priority and work to resolve it for you. Thank you for bringing this to our attention.
Customer service.
First, the price for the lamp was the best we could find. Secondly, the delivery courier managed to break the lamp shade. Electricpoint arranged for it to be collected, at their cost, and returned. They sent another, courier broke that, back it went. They then offered a full refund or a third try, we now have a working lamp. I believe they are looking for a new courier. Customer service second to none!
13 novembre 2024
Avis spontané
Réponse : Electricpoint
Thanks for the great review, John! We're really sorry for the trouble caused by the courier, but we’re glad we could get everything sorted in the end. Your patience and understanding mean a lot, and we truly appreciate your kind words about our customer service. Enjoy your new lamp! 😊💡
Electricpoint ignoring me
I had 3 Rointe radiators finally delivered on 4 Nov 24, I was unable to check at the time. However, on checking found 1 radiator was outwardly twisted, thought to be a manufacturer's flaw as packaging wasn't damaged. I've contacted Electricpoint twice as a replacement radiator is required urgently before all 3 can be fitted but am being ignored.
6 novembre 2024
Avis spontané
Réponse : Electricpoint
Thank you for your feedback, Diane, and please accept our sincere apologies for the delay in responding to your messages since November. We're very sorry for the issue with the radiator and the inconvenience it has caused, especially with the urgency of your installation. This is not the level of service we aim to provide. Please contact us again with your order details, and we will prioritise resolving this for you as quickly as possible. Thank you for your patience and for bringing this to our attention.
Very poor customer service
Very poor customer service; the team lacks knowledge. They cancelled half of my order while I was at work. Overall, this wholesaler cannot be trusted. The lack of knowledge from Electripoint can cause anyone a loss.
I highly advise the Sparks to avoid electric points at all cost
31 octobre 2024
Avis spontané
Réponse : Electricpoint
Thank you for your feedback, Fardin. We’re very sorry to hear about your experience and the frustration it caused. Cancelling part of your order without clear communication is not acceptable, and we apologise. We take your comments seriously and will review this internally to improve our service. If you’re willing, please contact us directly so we can look into this further and do our best to put things right.
Rubbish delivery service
Rubbish delivery service, waiting all day for the driver to arrive with the heaters I ordered and when I step out for 10 minutes the driver rings me to tell me he's arrived at my property. Zero warning or planning ahead - how incompetent in the digital age when every other delivery company uses a 2-hour window and delivers in that timeframe - rubbish!
20 septembre 2024
Avis spontané
Réponse : Electricpoint
Thank you for your feedback, Siobhan, and we're very sorry for the frustration caused by your delivery experience. We understand how inconvenient it is to wait without notice and then miss the driver during a brief step away. You're absolutely right—clear delivery windows should be the standard, and we’re reviewing our current process to improve this. We appreciate you bringing it to our attention and apologise for the inconvenience caused.
The courier did not help my mother…
The courier did not help my mother bring the heavy pallet with the heater inside and deliberately unloaded it farther from her residence.
18 septembre 2024
Avis spontané
Réponse : Electricpoint
Thank you for your feedback, and we're sorry to hear about your mother’s experience. As noted on our delivery information page, storage heaters are delivered via kerbside pallet service, which means delivery is to the nearest hardstanding at the property and not inside. This should have been clearly communicated via a phone call from the courier prior to delivery, and we apologise if this wasn’t made clear or handled properly. We’ll follow up with our delivery partner to ensure this is addressed. Thank you for bringing it to our attention.
Great pricing & excellent service!
Great pricing and great customer service - some items damaged in transit (the courier seems to have football with them), very quickly and easily resolved by their customer service team, can't recommend highly enough.
17 septembre 2024
Avis spontané
Réponse : Electricpoint
Thanks for the great review, Mr Wood! We're sorry to hear some items were damaged in transit, but we're really glad our team could resolve it quickly for you. We appreciate your kind words and recommendation—thanks for your support! 😊📦💡
Electricpoint.com quote was a rip off
I asked electricpoint.com for a quote for 16 Hamilton Sheer plugs and sockets and was quoted £828.35 (£690.29 + VAT). I went to another electrical supplier and asked for the same quote for the 16 Hamilton Sheer plugs and sockets and was quoted £341.05 (£284.21+VAT). That’s a difference of 143% or £487 more. In other words I found Electricpoint to be an absolute rip off so unless you have money to burn you should stay away and use a more reasonably priced electrical supplier.
2 août 2024
Avis spontané
Réponse : Electricpoint
Good Afternoon Tasos,
I don’t have your contact number to discuss this over the phone.
I understand your concerns regarding the quote you received for the Hamilton Sheer plugs and sockets. We strive to offer competitive pricing and the best service possible, and it seems we did not meet those standards in your experience.
Could you please give me a call at your earliest convenience on 02039945470? I would appreciate the opportunity to discuss your quote and see how we might address your concerns more satisfactorily.
Looking forward to speaking with you soon.
Thank you,
Matthew Leicester
Customer Services Manager
Very Happy
Very surprised at bad reviews. I have now used a few times with no problems. This time ordered a Zinc up and down light. Easy website to navigate, easy ordering and a good price for what i wanted. On day of ordering received text from Parcelforce, "We have your Electricpoint order". 2 days later text in morning with delivery slot. Item delivered in time slot. Well packaged in box, plastic bag and bubble wrap. All good, very happy and definitely recommend and i will be using again.
2 août 2024
Avis spontané
Réponse : Electricpoint
Thanks for the fantastic review, Stephen! We're so glad to hear you've had a smooth experience with us each time. Great to know the ordering process, communication, and delivery all met your expectations. We really appreciate your recommendation and look forward to serving you again soon! 😊💡📦
Click and collect works well.
I have made two click and collect orders with Electricpoint and been very pleased with the results. Both items were available in the local branch in Ipswich and were available for collection as indicated.
Good service and prices.
30 juillet 2024
Avis spontané
Réponse : Electricpoint
Thanks for the great review, John! We're really pleased to hear your click and collect experience went smoothly and that everything was ready as expected. Glad you’re happy with the service and pricing—hope to see you again soon! 😊🛒💡
Great service and products
Ordered on Wednesday, delivered on Thursday morn....brilliant service
Quality products and great prices.
All items are shown as in stock if available, unlike some suppliers who wait until you have ordered and payed and then inform you they are out of stock
Def recommended
27 juin 2024
Avis spontané
Réponse : Electricpoint
Thanks for the fantastic review, Mark! We're delighted to hear your order arrived so quickly and that you’re happy with the products and pricing. We aim to keep stock info accurate and transparent, so it’s great to know that made a difference. Really appreciate the recommendation! 😊📦💡
Outstanding Customer Service
Competitive prices, quick delivery and excellent customer service when resolving an issue. A big shout out for Nick Andrews who understands what great customer service is all about.
14 juin 2024
Avis spontané
Réponse : Electricpoint
Thank you for the fantastic review, Alan! We're so pleased to hear you were happy with the prices, delivery, and especially the customer service. Nick Andrews will be thrilled with your shout-out—he truly values providing a great experience. Thanks again for your support! 😊👏💡
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