Electrifyamerica Avis 

Worst customer service. They clearly use an international call station who never has a manager available. When they work to answer a question, they always say they can’t help because someone higher up needs to do it. It’s a horrible customer service line, they never help resolve any issues

Horrible app, Horrible charging experiences, Horrible to non-existent customer service (30+ minute wait times to get no help from "customer service") . App rarely works right first time, app says chargers are available that are broken at almost every visit, always broken chargers. Hard to imagine what else Electrify America could do wrong to make a worse customer experience. And they don't allow customer reviews on Google app store. I suspect this is so they can hide their bad reviews.

Just worthless - yesterday charged me $10 for someone else’s charge after the charger didn’t work for me. I ended up having to move to a different station 7 miles away. I wake up this morning and four separate charges of $10, $10, $20, and $50 are pending from
By ban accou y.

The app did not work with my premium offer (free charging). Customer service says it can take 3-5 days for any response to tickets. Customer service reps very hard to understand. They will not escalate a ticket for two weeks.

Totally Unacceptable Performance and service!! in all 3 locations in south florida almost all charging station Don't work!!!!
Just came back from their Bal Harbor location: 3 times and almost 50 Min for their service support team trying to reset and by the end NO CHARGE!!!

I have used Electrify America once as a guest. I wasn’t notified about the $50 authorization fee that was charged up front. When charging was completed, I contacted customer service for clarification on what that fee was and I was told the hold would be lifted within 24-48 hours of charge. I have called customer service a second time because the funds did not come back to my account. It has now been a week and a half and I have called the third time. The phone representative has told me to settle it with my bank instead.
I then asked as to why it’s my bank’s responsibility to release my money when it’s Electrify America was the one that charged me. I got a long answer which translates to “I don’t know” in the end of the call.

This company is simply a scam. I am certain that the $50 hold is to make profit off of potential customers because they are not making enough profit through their products. They are losing customers with this kind of tactic. I will definitely tell people not to use their chargers because reading all their negative reviews is enough evidence that this company is garbage.

Update: I have called my bank and was told that the charge didn’t happen because the statement changed from $50 to $11(the cost of charge). Meaning I have no proof for the authorization fee that the took from my account. This is a false charge that went out of my card and was never returned. I have checked my bank statement everyday just to check for that $50 refund and I’m 100% sure it was charged and never returned.

Good luck having business in the next few months because no one will use your services. They are unprofessional, very misleading, and time consuming! Never again.

I can count on one hand how many times I have been able to pull up to an Electrify America charging station in the one year that I have had my ID4 and NOT have to wait a long time to get access to a charger. Almost 100% of the time, there are multiple chargers out of service. When you finally get to charge, after waiting forever, the majority of times the charger does not charge anywhere close to the advertised 150kW. It’s usually half that at best, resulting in more time being wasted waiting to get the car charged. I don’t understand how inept this company is….and are unable to get a grasp on the situation. There is already a shortage of EA chargers in general (with the ones they have set up) and then to add the fact that half of them are constantly out of service is ridiculous. I regret getting the VW and feel duped about the advertised EA promises

If the future of EV's is reliant on Electrify America EV's will fail. When travelling its so frustrating that there is almost always a combination of too many cars waiting along with 1-3 of them not working. The Overseas Customer Support will "sorry" you to death but not solve the problems. Our latest trip from So Cal to Vegas was about as frustrating as it can be. Fortunately at home we don;t need EA to charge our cars or I would sell them. Can't wait for the BMW/Tesla agreement to come together that we can charge with Tesla. I will pay to charge at Tesla vs free with EA

This is one of the worst companies I have ever had to deal with. In conjunction with Volkswagen, they sold us a bill of goods. They told us that we had unlimited charging for three years, what they didn’t say is that most of their chargers don’t work, and they are not nearly enough of them around. we made a serious error purchasing this particular brand with this charging station.

I am traveling across America and have used Electrify America 5 or more times. Their charging speeds are fast, stations are in good repair and they usually have quick effective phone support available.

Suggested improvements:
*The charger numbers should be much larger.
*Connectors should be labeled differently from chargers...
*app instructions could be clearer, telling the person what charger to initiate
*Windshield wiper fluid and trash can would be helpful

On hold for over 3 hours and was charged.
No one got back to me. After I use up the $$ I put on my charge card I will definitely not use them again.
I don't think anyone works there.

I went to charge my car at the Sams in Montgomery Al on my way home for Christmas. When we put the charger in it locked up and my car was unable to work. We towed it to the dealership, and they said that I was the fifth car it had happened to. I was required to pay the bill to fix the car. My parents had to drive from Atlanta to pick up because the dealership closed for the holiday before we could get it fixed. When I filed a complaint, they closed the case three months later because I did not have the session number for the incident, even though I was never told to record it when we called them during the time of the incident. They are horrible.

Brand new station in Pittsburg CA and the speeds here are beyond horrid. Supposedly 350kw chargers but here I sit in an Ioniq 5 running at a max of 75. What should take 10 minutes is lasting half hour. You report it and nothing ever gets resolved.

It is extremely disrespectful for customers to not fix the chargers that are currently unavailable.
It is unacceptable that we need to wait hours and hours making the line to get our cars charged , and then, the chargers are not even working properly.

Electrify America is the worst company ever. The worst decision I have made ever is to go from
Gas to electric.
Ashamed !!!!!!

Just awful company. Many chargers always broken at multiple locations. Speeds, although up to 150 kWh, often just charge at 50 or below. I just don’t understand why the network doesn’t work, or exceedingly slow. Rarely do I get a location that works as it’s supposed to.

The Olhava Way, Poulsbo, WA (Walmart Supercenter) location infrastructure, is always in a shocking state of disrepair. The last time I used it to charge my Porsche, the car had to go the dealership to solve a charging problem caused by the station. EA customer service is also very poor.

Their app won’t allow me to add funds. I then have to use a guest account which places a $50 hold on my account. This has happened several times. They say they’ll look into it but never get back to me. I called yesterday and the representative was rude and kept interrupting me.

The chargers do not deliver the level of charge advertised.
The chargers will not let you charge at available chargers.
The chargers frequently do not work at all.
You can count on being on hold for at least 15 minutes even when you are at a charger seeking assistance. If you are seeking billing resolution, your wait time will be literally five times longer.
Despite multiple opportunities to tell me about beforehand, the company invoked an unannounced 60-day time limit for seeking a refund. I was four days late. I had spoken to a customer service person trying to get the app to work and mentioned needing a refund, during their time limit. No mention made of their time limit. I had spent the over the limit days unsuccessfully trying to test the app on a working charger.
Horrible company from hardware to software to wetware. Looking forward to participating in the inevitable class action lawsuit as my experience apparently not unusual.

WORST ever.

App says chargers are available but they aren’t.

Chargers which are available often don’t work.

BUT WORST of all is their customer service.

At least 85% of the time I try to charge my BMW IX at various Electrify America charging stations, I get "reduced power" or "temporarily unavailable" messages when I plug the charger into my vehicle. Most of their stations in Fresno, CA, reduce charging speed from 150KWz to 50Kwz so when their chargers work, they still do not work efficiently.