ElekDirect Avis 364

Ordered a Neff integrated fridge freezer that showed a small dent on the side not that it would ever been seen. Apart from that everything else was fine and all accessories were included and in brand new condition. They shipped to the highlands with no issues and delivery was made on time by the same company as ao.com in the same green ao.com vehicle. Saved £200 buying from here and cant complain.

I would like to praise the customer service I received from Dale following a call to confirm order number and delivery. Dale looked into the problem, provided clear communication on its resolution, resulting in both prompt delivery time and a gesture of goodwill (unsolicited). I was very impressed after so many indifferent experiences with other providers.

We have ordered many appliances from ElekDirect over many years and have been happy with our purchases. We have only had a couple of times when something was not quite right but the after sales service we have received has been excellent and easily sorted out with no stress or fuss. Always available by phone and reply to emails promptly, Dale is the latest member of the team that sorted something for us recently and is helpful and professional. We will continue to purchase from them. Amanda

Superb service from ElekDirect! I bought a new Fridge Freezer from them - great price (I was spoilt for choice) and it was delivered early in my 4-hour window! As I forgot to defrost our old appliance, they couldn't take it for recycling / disposal, but I got a refund for that straight way. Would definitely recommend and would definitely use again! AAAAAAAAA++++++++++++++

Fantastic service. Had a slight hiccup with a few missing parts, but was dealt with swiftly with very rapid and helpful solutions. A particular shout out to Dale from sales/CS team and also the delivery guys, whose names I didn’t catch, that were incredibly helpful as well. Will definitely be using you guys for future purchases.

Great service and prompt delivery! Superb after sales service from Dale Fletcher to resolve an issue we had. Would definitely buy from you again. Thank you.
Paul Redwood

Excellent service and fast delivery!
My order was processed quickly and the customer service was friendly and professional. Everything went smoothly from start to finish. I highly recommend this store and would be happy to shop here again.

I was interested in purchasing a specific refrigerator and saw that I could get a scratch and dent model £70 cheaper through ElekDirect. I read reviews and was hesitant but decided to try them out anyway. I am so pleased I did. The cosmetic issues were clearly marked in the picture on the website and it was refreshing to see the actual product photo you will be receiving unlike on many websites nowadays. I thought it might be too good to be true and maybe it wouldnt work or something when it got here but I kept my fingers crossed and thankfully though it's only been about 15 hours since it's arrival all is well. The delivery men were very nice and did their job quickly. I left the refrigerator to stand for 4 hours before plugging in just in case and thought it would take hours and hours to get cold but no within an hour the temperature was great. I'm so glad I took the chance.

5 STAR SERVICE.

Dale & Staff are fantastic extremely helpful and very fast on delivery, couldn't recommend this company enough.
✨️✨️✨️✨️✨️✨️✨️

Absolutely amazing service! Faulty washing machine which was no fault of Elek direct themselves.. a replacement of my choice approved, and collection and delivery arranged for the same day! Dale was brilliant.
Thanks!

Bought several items for a rental property. Came exactly as described. Needed to return double oven as I’d mistakenly thought it would be ok with the existing power circuit. The item was collected quickly and refund processed immediately. Thank you Dale for your excellent assistance. Highly recommend.

EDIT: company have resolved this issue but only after them initially fobbing us off (3 times) and later only acting on this and a Google review. Regardless, it’s sorted after much to-ing and fro-ing which resulted in a swift like-for-like replacement delivered within 48 hours to f them finally accepting they made a mistake with how they initially handled things. Rating increased to 2* from 1*

Disgraceful — Sold Me a Broken Fridge and Expected Me to Cover the Cost to Repair or Return!!!

I bought a fridge freezer from AO Outlet fully aware it would have cosmetic damage. I’m not new to outlet buying. What I did expect, however, was a product that actually worked. What I received was a fridge that wouldn’t even turn on because one of the prongs was missing from the plug. Not bent. Not damaged. MISSING.

To make matters worse, I had just lost all my food due to a broken fridge during a heatwave and had a full food shop arriving that day, expecting a working appliance, as advertised. This was after going without a fridge for four days already.

I called AO Outlet ElekDirect and was met with complete indifference. Their solution? I could either pay out of my own pocket to get an electrician to fix the plug (yes, really), or return the fridge- at MY expense, losing the delivery cost and more. So I’m being charged more money for their failure to send me a working product?

How is this acceptable? They sold me a non-functional fridge and then tried to wash their hands of all responsibility. This isn’t “cosmetic damage”, this is non-functional electrical goods being passed off as “working”.

Absolutely disgraceful. Avoid this company unless you enjoy wasting time, money, food, and being treated like an inconvenience when they mess up.

I buy all my appliances from here, website is easy to use and great customer service.

Dale Fletcher is an asset to the business. Emailed with a couple problems, had a reply within 10 minutes with a fix, a service you can trust and enjoy. Nothing worse then a company that doesnt believe you. So well Done AO/ElekDirect and Dale. Will definitely return for all my future appliances.
The products I received were great, both opened packaging but the original new products in them brand new. Well worth the discount for missing packaging.
Thank you again.

Great company, ordered a tv came super quick, excellent value for money

All their appliances are cancelled orders or failed deliveries from AO.com, they are reboxed product so if you want a brand new product, you should buy from other places

Purchased a lot of different electrical items over the years from Elek Direct from white goods, TVs, mobile phones to gaming equipment always exceptional service and high-quality products. Dale has always been very helpful! Will continue to purchase top-quality products!

Ordered a £400 Samsung washing machine for £240 because there were scratches on the side. I mean it's a washing machine and who looks at the side, ha, but I'll take it.

Delivered quickly, the guys nicely dropped it off at my utility room door. Some manufacturers bits were missing but it was provided with the essentials to hook it up. Nothing necessary was missing..

Tell you want the reported scratches I can't see em, looks perfect to me and works a treat. Amazing

Poor experience

We visited the warehouse and whilst the service on the day was excellent everything since then has been a nightmare. We purchased a range oven and built out kitchen around it. The range was faulty and after an engineer visit the range was swapped by AO. However we received a different model and colour. This range was also faulty. Two engineers visits and it was agreed that they would swap.
Too many back and forths trying to find a range that was the same size as the one we had built out kitchen around. AO no longer stock the one they had sent us (I suspect it's been deemed as poor quality and too many returns). Sat in all day on a Sunday as promised replacement was arriving and it has not.
So I'm some 2000+ £ down and do not have a functioning usable oven..this has been ongoing for four months and has seen me spend five days sitting in for engineer visits and deliveries and I'm still not closer to a resolution.

I nearly didn't order from ElekDirect based on reviews saying that they'd had a poor delivery service. I'm please I did, because I received a great service today and it's saved me £40+. The delivery company gave me a 4 hr time slot and called during that time to let me know they were an hour away. They were very polite and completed the removal of my old machine very quickly. Happy with my new washing machine. Seems to be working fine and the marks/ dinks are as shown in the photos. Thanks, I would order again.