ELITE GREENHOUSES LIMITED Avis 

I’ve got three grown men about to lose the plot trying to put this 4x3 greenhouse together. They’ve been working on it now for five hours and they cannot work out either the manual or video instructions which are very confusing. Basic diagrams would have helped no end. They’re all qualified builders with a wealth of knowledge on constructing things but these instructions have them absolutely beat!! If it wasn’t for the fact I had paid a lot of money for this greenhouse, (and paid the full amount months before it was delivered), I think it would be ending up in the skip! I also wish I’d read the reviews before buying!

Ordered a greenhouse on 9/11 - quote was 20 weeks , that was moved out to 24 weeks they are now saying >30 weeks. The time delay is frustrating but the only way you find anything out is by chasing them yourself , over and over and over again. The staff are friendly enough but there internal management systems must be appalling and you just can't believe anything they say. The very polite message is take it or leave it - just terrible customer service. AVOID THIS COMPANY

As others have said the instructions that come with their greenhouses are useless. Took me weeks to put it together only to find they had sent 4 panes of glass which were the wrong size. Also one of the panes had a chip on the corner which exploded into a million pieces when I went to pick it up.
They basically said I would have to wait to receive the correct panes of glass from them, which could have been weeks. I ended up having to buy glass from a local glass merchant at cost to myself. When asked if they would reimburse me they said no chance
Terrible customer service, each time I phoned them they said they would ring me back but never did.
Stay away from this company

What a nightmare - I wish I had read the reviews before buying as it would have changed my decision.

I, like so many others, placed my order and was told 8 to 10 weeks. When this time passed and I had not heard anything from the company I called them. I was told in a matter of fact manner that it was down to Covid and nothing could be done about it. When I asked why I wasn't proactively contacted to be told there would be a delay I just got told I must have been missed off the list. No sorry, no offer of anything just that they would contact me when they had a delivery date.

14 weeks after placing the order it was delivered. I came to put it together and now, like hundreds of others have found, the instructions are useless, incorrect and not worth the paper they are printed on.

I phoned them and said I have the instructions for a full size greenhouse, have ordered a dwarf wall greenhouse for which there is an update booklet to the instructions and then there is a 3rd update booklet. They said yes, follow the main instructions but use the other two where appropriate! Gave up reading the booklets in the end.

At one point I contacted them again because of a problem and I got a reply that told me to ignore the instructions and fit it a different way. This, I later found out was from one of the directors!

I was so annoyed about the experience I decided to look online for more information about the company. The last published accounts showed they had over £1m in cash in the bank!! And they have not even invested in producing proper instructions. (though they do manage to send a nice booklet with the paperwork that offers all the extra things you can buy for your greenhouse once it is assembled!! not even an offer of a discount for the late delivery or problems due to worthless instructions!)

I will not ever buy from this company again and recommend others don't either. Not worth the extra you pay for the pain and stress you have, especially with their couldn't care attitude!

An awful experience.

Did loads of research before investing in my very first greenhouse. There were a few in my price range (pensioner) so I decided to dig a little deeper. Contacted different dealers/suppliers and after (what seemed) a great conversation with this company I decided to invest in their product. With COVID and living alone this would have been a great distraction and the within the conversation they agreed an 8-10 week lead time. I had plans to spend time with family in early December using the governments social bubble rule so this fitted perfectly with an original worst case date of delivery in early November. Cleaned and prepped the area, laid small concrete bases and sat back excited to receive my greenhouse. After a month of not receiving any confirmation that they’d received my order I contacted them, just to be told I’d have to wait 18 weeks, after plenty of emails back and forth, chatting to 3 different staff they admitted that the 8-10 weeks was wrong (no apology) and because of COVID it’ll be 14 weeks and there’s nothing I can do to change that. So, cancelled my travel plans and 14 weeks came, heard nothing. They’re supposed to contact you 7-10 days prior to arrange delivery so even if they could deliver you’d be looking at 15-16 weeks. Enquired by email, the eventual reply was a short abrupt email blaming Christmas stand down for a further delay of mid January, over double the existing lead time. I gave them the benefit of the doubt with COVID but blaming Christmas stand down was proof they literally have no idea how to run a business. What’s worse, they really couldn’t care about their customers and at no point did they initiate contact to update on any issues, absolutely disgusting. Cancelled the order today, has put me off buying another. If you read this, stay away from this incompetent company as you’ll have nothing but grief.

Brought the 8x6ft High Eave. I’m very pleased with the quality of construction. However, I would recommend paying for an installer to put it up for you and to have the toughened glass version. This will cost more, but well worth it.

This Greenhouse is appalling and not worth the money paid. As others have said the instructions are stupid and impossible to follow. The videos contradict the written instructions. The makers of this greenhouse need to get off their backsides and overhaul the instruction book with more pictorial guides for each step. I will never buy another product from this company. Buy British buy rubbish.

Purchased a elite high eaves 6x8 greenhouse from local garden centre arrived in 2 large boxes several weeks later installation instructions are horrendous even to someone like myself who is very competant at diy and has constructed sheds and greenhouses in the past i fail to see how a non diy person would have a chance at completing the construction follow the booklet provided and the vidio on line provided by elite is not much better. For the rather high price paid the quality of the material and methods of construction are shocking nuts and bolts are impossible at times to fit together due to bad milling and several snapped off with minimal torque applied i have had better and much cheaper greenhouses in the past i give one star for the idea of the high eaves this product needs a thorough review by the manufacturers i am disgusted and short of over £600 what a waste

Elite Streamline 5 x 6 ft Greenhouse
with Elite Standard Rainwater Kit
and Elite 100 Litre Water Barrel and Stand

A quality product once you've succeeded in erecting it. I imagine that the instructions started out as absolutely impossible to follow and have now evolved to the point of being almost impossible to follow. Constructing it was like being presented with a detective riddle to solve combined with a giant, complex, 3 dimensional meccano puzzle. It took me the best part of 3 days.

The instructions are riddled with many omissions and errors. The parts list is incomplete as it misses off the variety of small nuts, bolts and screws,. All the parts should have a code referred to in the instructions so you know exactly which part to use and when.

As I progressed through the rabbit hole of construction I was convinced that something would be missing. That did not happen until I got to the rainwater kit at the end (see below). Instead I ended up with a large quantity of excess glazing and fixings. Good for spares but wasteful for the manufacturer.

Overall it was satisfying (I like puzzles) because the product is incredibly precisely machined and miraculously came together to be sturdy and good looking.

However, there were two manufacturing inaccuracies. One slot that had not been completely cut that I had to finish off with a hacksaw, and the holes for the door wheels are not quite aligned so the doors don't hang quite straight.

Elite need to get some inexperienced people into their factory to construct one in order to help pick up all of the problems and thoroughly rewrite the instruction manual.

If you do order a water butt and standard rainwater kit, please note that the standard rainwater kit is for a greenhouse without a butt. You need to order a kit suitable for the butt. To the supplier's credit (Gardensite) they sent me the replacement kit free of charge.

Just built a Craftsman Greenhouse from Elite in Black Powder Coating and it looks fantastic with bar capping covering the glazing clips. The instructions area bit hard to follow in places but all got sorted. And I had brilliant customer service - they sent a missing set of screws overnight and also helped out when I managed to smash a pane of glass. And they were there to advise on any issues. Great company with great staff.