Elliots Beds Avis 

452
•
TrustScore 4 sur 5

4,0

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Lisez les avis des autres

Noté 4 sur 5 étoiles

The actual panels are very good and look effective on my wall. The pieces of french cleat wood that they used to attach to the wall where shocking. My husband said he wouldn't even throw them for... Voir plus

Noté 4 sur 5 étoiles

We ordered a bespoke size wall mounted headboard from Elliot Beds. We are delighted with the quality of the headboard. We had an issue where the wrong size item was delivered but this was handle... Voir plus

Noté 4 sur 5 étoiles

Excellent quality made divan bases and super supportive mattress. Delivery was brilliant, the tracking ability was fab. I would definitely recommend their products. Only downside is you can’t always g... Voir plus

Noté 5 sur 5 étoiles

A company with a personal touch. Mattress was delivered on time and with care. Lovely quality mattress that compliments the ottoman bed we purchased in June. A company I would definitely recommend.

À propos de l'entreprise

  1. Magasin de lits
  2. aussi dans
  3. Fabricant de meubles
  4. Magasin de literie
  5. Magasin de matelas
  6. Magasin de meubles
  7. Magasin de meubles de chambre à coucher

Écrit par l'entreprise

At Elliot's Beds, we take pride in offering top-quality, handmade beds crafted in Wakefield, West Yorkshire. Our state-of-the-art manufacturing facility is dedicated to producing the finest beds on the market. Our ottoman storage beds are renowned for their exceptional quality and design, consistently receiving high rankings online. We recognize that each customer has unique needs and preferences, which is why we provide a wide range of options in fabric and design. Our experienced team of designers and craftsmen can create any fabric bed to meet your specific requirements within days. With an extensive selection of over 16 colors and fabrics, finding the perfect match for your decor is simple. Elliot's Beds is committed to fast and efficient delivery. On average, we deliver your new bed within two weeks of order placement. Our customer service team is available 24/7 to answer any questions regarding our products and delivery information. For top-quality, handmade beds, trust Elliot's Beds. Order today or email us to learn more about our offerings. We are here to help you find the bed of your dreams!


Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

452 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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A répondu à 8 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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4,0

Tous les avis

(452)

175 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Just what we needed for storage…

Just what we needed for storage space.very happy with it and the early delivery would recommend them.

29 octobre 2025
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Réponse de Elliots Beds

Hi there,

Thank you for your lovely review! We’re so pleased to hear the storage bed is just what you needed and that you’re happy with the early delivery too.

We really appreciate your recommendation and are here if you need anything in the future.

Kind regards,
Elliots Beds
Customer Service Team

Noté 5 sur 5 étoiles

Top class service

Top class service. Very happy with my bed. Definitely Recommend!

4 novembre 2025
Avis spontané
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Réponse de Elliots Beds

Hi there,

Thank you for your fantastic review! We’re delighted to hear you’re very happy with your bed and that you’d recommend us – that really means a lot.

If you need anything at all, we’re always here to help.

Kind regards,
Elliots Beds
Customer Service Team

Noté 5 sur 5 étoiles

Quick and efficient

The service was quick and efficient, my bed came exactly how I wanted it, overall excellent experience.

12 octobre 2025
Avis spontané
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Réponse de Elliots Beds

Great to hear that. Thank you

Noté 5 sur 5 étoiles

Excellent service from beginning to…

Excellent service from beginning to end, whole journey of placing order to receiving was perfect. Thanks!

1 novembre 2025
Avis spontané
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Réponse de Elliots Beds

Hi there,

Thank you so much for taking the time to leave us this lovely review! We’re really pleased to hear that everything from placing your order through to delivery went perfectly for you.

If you ever need anything else or have any questions in future, we’re always happy to help.

Kind regards,
Elliots Beds
Customer Service Team

Noté 5 sur 5 étoiles

So impressed with the customer service…

So impressed with the customer service and general willingness to help from Elliot’s Beds. From assisting with assembly , and when one of the pistons has n the ottoman sprung a leak, they promptly despatched a whole new set for delivery. Elliot beds truly embodies the concept of going above and beyond - the user journey definitely doesn’t end with the purchase! I will refer everyone I know to them without hesitation ! Top self Adam & team 👍👍

6 novembre 2025
Avis spontané
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Réponse de Elliots Beds

Thank you so much for your wonderful review! 🌟 We’re absolutely delighted to hear that you’ve had such a positive experience with our team and that we could help get everything sorted quickly. At Elliot’s Beds, we believe great service doesn’t stop at delivery — it’s all about looking after our customers for the long run.

Your kind words and recommendation mean the world to us, and we’ll be sure to pass your feedback on to Adam and the rest of the team. Thanks again for choosing Elliot’s Beds — we’re thrilled to have you as part of our community! 🙏💙

Noté 4 sur 5 étoiles

The mattress had a defect and the company resolved the issue to my satisfaction

Due to a technical error the company were slow to react to my problem when complete they resolved the issue to my satisfaction. Many thanks Frank

27 octobre 2025
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Réponse de Elliots Beds

We sincerely apologise for the inconvenience caused. As discussed with you over the phone, we have issued a full refund to your credit card. Furthermore, we will arrange the collection of the mattress free of charge.

Although we offered a complimentary upgrade, we understand that you have now purchased a different mattress, so this will no longer be necessary.

As a company that prides itself on customer satisfaction, we hope this resolves all outstanding issues. Should you wish to purchase from us again in the future, we would be delighted to assist you.

Kind regards,
Elliots Beds
Customer Services Team

Noté 1 sur 5 étoiles

I both bead head made to order …I paid…

I both bead head made to order …I paid extra I send sizes I email nobody care “you get what we want to give you and os end off the story “
But product is ok

6 octobre 2025
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Réponse de Elliots Beds

Thank you for taking the time to discuss your concerns over the phone with Adam. After reviewing our production records, we can confirm that the height of the headboard is exactly 85 inches, as specified in your order. Please measure the height to verify this.

We’re delighted to hear that you’re very happy with the quality of your bed, and we hope this clarification resolves your concerns. We’d greatly appreciate it if you could consider updating your review.

Gemma
Elliots Beds

Noté 4 sur 5 étoiles

Very quick, good quality

Very quick. Headboard substantial and good quality. Customer service good. Answered my questions promptly on WhatsApp. Would have appreciated some flexibility with cancellation which I tried a few days after ordering. Our problem resolved so we didn’t need to cancel afterall.

6 octobre 2025
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Réponse de Elliots Beds

Thank you for the feedback — we’re glad you’re happy with the headboard and that our team was able to answer your questions promptly on WhatsApp. We’re sorry we couldn’t be more flexible with cancellation at the time and appreciate you bringing this to our attention — we’ll review our processes. If you need any further assistance, please get in touch and we’ll be happy to help.

Thanks

Elliots Beds
Customer Service Team

Noté 5 sur 5 étoiles

Above and beyond

After having a few difficulties with an order I’d placed wrong, Jamie from customer services has done everything he can to help me. I can see they are a family company and care about their customers. I would buy from here again.

19 octobre 2025
Avis spontané
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Réponse de Elliots Beds

Thank you so much for your kind words! We really appreciate your understanding and are so glad Jamie was able to get everything sorted for you. 💙 As a family-run business, we truly care about every customer and it means a lot to hear that came through in your experience. We’d be delighted to welcome you back again in the future — thank you for choosing Elliot’s Beds! 🛏️✨

Noté 5 sur 5 étoiles

My bed arrived with 2 delivery men…

My bed arrived with 2 delivery men really quickly.
It’s perfect, I love it. It’s very well made, it only took a few minutes to put the feet on, clip it together and do the gas arm on each side.
I bought my mattress elsewhere as I really wanted to try it out first but the bed is so comfortable.
Only thing I would do differently is to have the metal thingies put on to stop the mattress slipping off, so I have bought some to put on.
Overall service was excellent bed is excellent can’t complain about anything. Great service, thank you Elliot’s beds

14 octobre 2025
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Réponse de Elliots Beds

Hi — thank you so much for your lovely review! We’re thrilled the delivery was quick, assembly was easy, and you’re enjoying the bed. Sorry about the mattress slipping — thanks for sorting that, and if you’d like we can advise on or supply suitable retainer clips/anti-slip options. Please DM or contact our customer service team and we’ll be happy to help.

Thanks again,

Elliots Beds
Customer Care Team

Noté 3 sur 5 étoiles

Good bed, but improve delivery

Bed is very sturdy and good, only the delivery communication let you down, as was delivered outside the 10 days

14 octobre 2025
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Réponse de Elliots Beds

Thank you so much for your feedback and for sharing your experience. We’re delighted to hear that you’re happy with the quality and sturdiness of your bed.

We’re sorry to hear that the delivery communication didn’t meet your expectations and appreciate you bringing this to our attention — we’re always looking for ways to improve our service.

Thank you again for choosing us!

Kind regards,

Elliots Beds
Customer Care Team

Noté 5 sur 5 étoiles

My delivery arrived on time and the…

My delivery arrived on time and the guys were very polite and helpful

13 octobre 2025
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Réponse de Elliots Beds

Thank you so much for your kind feedback! We’re delighted to hear that your delivery arrived on time and that our team was polite and helpful. Your satisfaction means a lot to us.

Kind regards,

Elliots Beds
Customer Care Team

Noté 1 sur 5 étoiles

Very poor communication

Very poor communication, I was told I would be given a delivery date on Tuesday, still no delivery date however given the company provide-

Email address
O800 number
WhatsApp number
Facebook messenger

I have had no response for any means of messages/phone calls/emails. I require a delivery date to ensure I can either take time off work or have someone in the property given they charge £30 for the bed to be brought into the house. I would not recommend using a company who cannot respond to ANY means of contact.

Can see there is another review off today with the same issue..

23 octobre 2025
Avis spontané
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Réponse de Elliots Beds

We’re very sorry to hear about the experience you’ve had and understand how frustrating this must be. We take communication and customer satisfaction very seriously and would like to resolve this for you as quickly as possible.

Could you please provide your order reference number, or postcode so that a member of our team can reach out directly to assist you?

Thank you for bringing this to our attention — we truly value our customers and want to make this right.

Thank you

Elliots Beds
Customer Care Team

Noté 4 sur 5 étoiles

The bed and mattress were good value

The bed and mattress were good value, and communication from the company up to the point of delivery was very good.
The problem came with the delivery people. We had paid for the bed to be installed to the bedroom. On arrival, the delivery men claimed they only needed to deliver to the ground floor, and not upstairs, nor were they going to assemble the bed, as they had no instructions to do any more than deliver.
After some discussion, they did install the bed as paid for. At this point I could not get through to Elliots , and they never returned my requested call back.

30 septembre 2025
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Réponse de Elliots Beds

Thank you very much for taking the time to share your feedback. We’re pleased to hear that you found the bed and mattress to be good value and that our communication prior to delivery met your expectations.

We’re sorry to learn about the confusion with the delivery team and the difficulty in reaching us at that time. Your comments have been noted and will be shared with our delivery partners to help improve our service going forward.

We truly appreciate your understanding and for choosing Elliots Beds.

Kind regards,

Elliots Beds
Customer Care Team

Noté 5 sur 5 étoiles

Very good company

Fast delivery and product was great quality. Would highly recommend.

30 septembre 2025
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Réponse de Elliots Beds

Thank you for choosing Elliots Beds,

Customer Care Team

Noté 5 sur 5 étoiles

The Sussex bed is absolutely beautiful

The Sussex bed is absolutely beautiful. We got it in Pink Blush Velvet. Really stunning- just like the pictures. The bed is heavy & well made. It took about 30 minutes for 2 people to put together. In comparison to my previous bed, the difference in quality was noticeable immediately. My previous bed was an M&S bed I'd had for 5 years. This one will certainly last much longer.

My only recommendation for Elliots beds would be to possibly include an instruction sheet for assembly, & also use a different delivery provider. The delivery men were very polite, & put the bed in a downstairs room we requested, but arrived a day late & there was very little communication from the delivery partner before the delivery.

19 octobre 2025
Avis spontané
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Réponse de Elliots Beds

Thank you so much for your wonderful review! We’re delighted to hear that you love your Sussex bed in Pink Blush Velvet and that the quality has made such a noticeable difference.

We appreciate your helpful feedback regarding the assembly instructions and delivery experience — this will be passed on to help us improve.

Thank you again for choosing Elliots Beds!

Kind regards,

Elliots Beds
Customer Care Team

Noté 5 sur 5 étoiles

Ordered

Ordered , expected delivery 3 weeks actual delivery 8 days , great mattress and good communication from company, would recommend

22 septembre 2025
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Réponse de Elliots Beds

Thank you for your great feedback! We’re delighted to hear that your mattress arrived early and that our communication met your expectations. We really appreciate your recommendation!

Kind regards,

Elliots Beds
Customer Care Team

Noté 2 sur 5 étoiles

I paid for assembly but the guys did…

I paid for assembly but the guys did not come with the tools so could not assemble. This was refunded it just doesn't help that I can not assemble myself. The bed is lovely. I bought one expecting the bottom bit but apparently it was different from what I chose.

30 septembre 2025
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Réponse de Elliots Beds

We’re very sorry to hear about the issues with your delivery and assembly. We’d like to assist further and see if we can resolve this for you. Could you please provide your order reference number and a contact number so a member of our team can get in touch directly?

Thank you for your patience, and we’re glad to hear you’re pleased with the bed itself.

Kind regards,

Elliots Beds
Customer Care Team

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