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13 avis
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I received excellent customer service from Venessa who was very helpful with me wanting to make a return. Her responses to my questions and emails were quick and she was very polite and professional. Even though I wasn’t satisfied with the product the customer service I received was exceptional.
Ik ben heel erg tevreden over Venessa ze heeft me uitstekend geholpen constant op de hoogte gehouden en super vriendelijk
I purchased 2 wigs. The wigs that arrived were of exceptionally POOR quality and did NOT come close to resembling the wigs as advertised. Yes you can get a refund (hopefully) but it will cost you approximately $80.00 to ship it back to Mongolia. Don't be fooled, avoid at all costs.
I spoke with Velerie. I was not very nice when I contacted her. BUT she was and very professional. She’s great!
The customer service was very good, Venessa was really helpful. Unfortunately to colour wasn't right for me - not the same as in the picture, but the quality was good. They gave me a refund no problem.
I viewed a video on your website regarding a wig I wished to purchase. I now realise the woman on the video did not resemble in any way the shabby poor quality wig I paid for and received today. She clearly was displaying her own hair and not what you said you were going to send to me . I’m so upset and angry that I was taken in by your obviously fake photogragh.
I’m a pensioner and £ 75 of my money means a lot to me. The wig I received today looks like a Halloween cheap wig .,Your description said dark roots I can see the webbing very clearly..,U would be so embarrassed to wear this .
Venessa provided me with the best customer service. I believe I’ve ever had. The wig that I received wasn’t what I was expecting, and she was very kind to immediately issue a refund. She is a gem.!!
We received the wrong product, nothing like we ordered. The company said we could send it back at our expense for a refund. Since it was a foreign shipment it would have cost us $40 + to return. They sent us the wrong product and seem unwilling to make it right. It’s not that we did not like what we ordered. We did not get what we ordered
I was having trouble with the designated shipper and never received my wig. Vanessa was my customer service rep, and after numerous tries to redeliver, she kindly and with no recriminations refunded me what I paid for the wig. Vanessa's help was priceless.
I needed to return a wig which I had purchased and dealt with Vanessa. She was brilliant. Nothing was to much trouble and she dealt with me to the highest of her ability.
The wig I got was nothing like the one I got. I sent a complaint to them, to be told they would give me 15% of the price back. I declined as I wanted full refund. Every time I sent a email, I got the same reply.
When I notified them that I received the wrong wig, they were very quick to respond and gave me a full refund.
Superb customer service- the item didn't fit , but issue resolved promptly and to my satisfaction.
Will definitely be using this company again
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