EMaC Ltd Avis 

I would have given 5 stars. But sadly the emails I sent went unanswered. However once I phoned the service was polite professional and efficient.

The adviser was very friendly, helpful and knowledgeable. She sorted out the issue and reassured me very promptly.

I have used Emac Ltd. over a number of years with various service plans through them. If and whenever I have contacted them I have found the staff most helpful. My latest call was to a young man named Jason who was very helpful and sorted my query out efficiently and quickly. Many Thanks.

Called to cancel my EMAC plan as my car is written off. (Kate, Kay?) was very efficient and professional. She explained the options, did the cancellation for me and advised on what to expect.

On buying a nearly new Volvo in 2024, I also purchased a maintenance warranty from this company. I was given a copy of the T&Cs by the car salesman, and it sounded fantastic; no need to worry about stone chipped paint, or scuffed alloys for 3yrs, what more could you want? I contacted them with a list of items to repair, only to find out that an agent won't visit to inspect the car, as in the T&Cs, and that I had to take photo's of the damage for them. This was OK until I tried to send the images to them, their email couldn't handle file sizes, so they were sent in batches, of which some didn't get through. The repairs are done by a third party company, and communications between me, and the two companies dragged on for the best part of 4 months. I felt I was phoning them, at least once a week, just to see if my phone was working, as I got no-where, other than re-sending different images, of the same damage, at different angles and distances, again hindered by their email system. At the end of he 3+ mths, a technician from Revive came to sort out the repairs. I ended up with one proper repair, and the remainder 'touched up', which I could have done for the cost of a small pot of paint, 3mths earlier. Although it was agreed to repair a small dent on a door, the dent remains. I signed off the work to get rid of my involvement with either company, even though at the first point of contact, I had over 6mths left on the contract. The 'partnership' of EMaC and Revive is a joke, never again; the T&Cs say enough to get you to part with your cash, and very little else in your favour. Never again, total waste of money, nothing but stress. No positive outcome, other than once they answer, the call takers are nice to talk to.

Very helpful staff and dealt with my issue without any fuss.

I just wanted to contact Toyota directly as far as I am concerned EMac just provide an obstruction to direct contact with Toyota, trying to be constructive, please advise Toyota to stop using no-reply email addresses & lt customers deal with them Directly

The person that I spoke to was extremely helpful, very professional and solved my issue instantly

Extremely helpful and understanding of those of us of a certain vintage, and in The Digital Exclusion Zone.
Thank you.

I had an issue with an unexpected policy cancellation. I phoned the helpline and it was resolved seamlessly.

Very helpful lady at the call centre who dealt with my query with no problems whatsoever

Very helpful staff when I was unsure about my policy

After a bit of trouble negotiating their AI phone options I got through to Kay who was able to answer all my queries about my service plan that they administer on behalf of Toyota.

Really pleasant and helpful on the phone

This was the worst customer service experience I have ever encountered. I initially contacted them and followed their suggestion to submit three different cases altogether, aiming to resolve all damages and scratches simultaneously. I provided clear photographs showing leather near the damaged area, demonstrating that the damages were not larger than 30 cm and suitable for cosmetic repairs. Despite this, they rejected all three cases without any explanation, simply stating they did not approve the repairs. I requested to cancel my cosmetic maintenance package, but was told I needed to call later to do so. I find it impossible to understand how anyone could give a positive review of this system. The maintenance program is essentially a scam. They offered no solutions, and their service is the worst. Customer service showed no concern for my needs. Despite multiple calls and emails, nothing has improved.

I spoke to the lady at eMac and explained the problem I had experienced and she helped me trough to cancel my policy she was very polite and helpful I was very grateful for the help and would say eMac is a brilliant service and recommend them to anyone for further assistance

Efficient service by the EMac team, very helpful & friendly whilst dealing with my car service cancellation & refund.

I had a problem with a service agreement with a Nissan dealership, which the dealership themselves were not very helpful with [they told me it did not exist].
EMaC on the other hand were really excellent, they sorted the problem out quickly, and the person I dealt with was polite and friendly. I would certainly recommend them.

Slow procedure to get to a person but her support was very good.