Called to cancel my EMAC plan as my car is written off. (Kate, Kay?) was very efficient and professional. She explained the options, did the cancellation for me and advised on what to expect.
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Lisez les avis des autres
I went to them with a windscreen claim on a classic vehicle after being informed by the Insurance broker they would deal with the issue direct. They allowed use of genuine vehicle parts instead of a... Voir plus
L'entreprise a répondu
I had a problem with a service agreement with a Nissan dealership, which the dealership themselves were not very helpful with [they told me it did not exist]. EMaC on the other hand were really excel... Voir plus
L'entreprise a répondu
Update to previous review! After leaving my review here I was quickly contacted by Georgina from EMac who explained everything very thoroughly to me regarding the communication problem . The situ... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.
Coordonnées de contact
EMaC House, Southmere Court, CW1 6GU, Crewe, Royaume-Uni
- 0330
- support@emac.co.uk
- emac.co.uk
4,4
Excellent
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Cancelling my current policy could not…
Cancelling my current policy could not have been easier. Friendly and helpful staff sorted me out in just a few minutes.
3 août 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Pay monthly for emac policy for…
Pay monthly for emac policy for maintenace and breakdown with people's omoda,
Has a car fault omoda e5 would t start 20 times completely dead.
Called the emac provided by AA breakdown recovery, wouldn't come out and recover us and this was a Sunday! We was stranded.
Called emac Monday they said yes I do have a policy and should been recovered,but hadn't because Peoples omoda delaship hands invoiced them even though we pay direct debit £20 month.
This is not a customer problem who is paying their policy
This is EMAC and people's delaship issue that has left a paying customer stranded, should be compensated as had pay 3rd party recovery.
2 août 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your plan to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
Good service when we needed to cancel…
Good service when we needed to cancel our service plan. Easy to speak to a human, and the process for cancelling easy and in our case we had a credit and that was returned in good time back to our bank account.
21 juillet 2026
Avis spontané
Réponse de EMaC Ltd
Good afternoon Kim,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Don’t waste your money
Not worth the money. Audi garage sold me the policy and they try to get out of fixing very minor mark. Audi garage couldn’t believe it and are fixing it themselves. In their words they have had nothing but trouble and nolonger use them.
29 juillet 2026
Avis spontané
Réponse de EMaC Ltd
Good afternoon,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your plan to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
Needed to change some details on the…
Needed to change some details on the account. Call centre were friendly and helpful, and followed up with an email confirmation.
Thank you.
28 juillet 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Good experience
I had to call them regarding a payment issue. I didn’t have to wait to long to be connected to an agent who swiftly helped me resolve my issue. The call was done and dusted within 4/5 minutes.
20 juillet 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Contacted EMaC to notify of change of…
Contacted EMaC to notify of change of address and see if I was able to transfer service plan to a garage nearer where I had moved to.
The advisor I spoke to was very helpful and I achieved what I needed to do
29 juillet 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Update to previous review!
Update to previous review!
After leaving my review here I was quickly contacted by Georgina from EMac who explained everything very thoroughly to me regarding the communication problem .
The situation was swiftly resolved and everything was indeed in hand!
Georgina has kept in touch with me since my initial review and I’m pleased to say my service plan is now cancelled and any refund I was due has been paid to me.
Many thanks to Georgina and team .
29 juillet 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Réponse de EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Very efficient service and quick…
Very efficient service and quick response and refund when we had to cancel our plan.
29 juillet 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Friendly and professional service
Friendly and professional service. All done in a short and efficient way
27 juillet 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
I gave this two stars because the…
I gave this two stars because the process of getting the refund when I cancelled the policy was very efficient.
The disappointing thing was whilst I expected there to be a nominal charge, I did not expect it to be 19.71% of what I had paid in. Given that the money is collected by DD and this money is then held in advance of any service, it seems a hefty price to pay and definitely affects my thoughts on service plans going forward
Thanks James, look forward to hearing further
Downgraded to 1 star now as apart from an email to say they will look at it and hope to solve in 3 days and if not they will further contact after 5 days absolutely no further contact at all after 17 days. Put it down to experience as they say.
28 juillet 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Alan,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation. We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry.
We have located your plan and a team of our team will be in contact with you in due course to discuss your query.
Kind regards,
James at EMaC.
I contacted EMaC Ltd to cancel my…
I contacted EMaC Ltd to cancel my policy because the garage supplying my service was no longer able to do so. The customer services people were really helpful and friendly. My policy was cancelled immediately and a refund was actioned. I fully intend to sign up with them again at a new Garage .
27 juillet 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Excellent Customer Service
The Customer Service agent was very professional and excellent in the way she explained the information about my policy.
She also followed up on her promise to email information across to me.
27 juillet 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Very helpful and quick and efficient…
Very helpful and quick and efficient with the process of making a payment
27 juillet 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Very good service & easy to solve my…
Very good service & easy to solve my issue.
27 juillet 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
3rd review
3rd review. Too any consumer looking to buy a policy from Emac, do not do it because they are just stealing your money
Please allow me to update you.
Brought a policy £699 including vat. This policy allows me to have per quarter body/dent repairs done to my car over a 3 year period.
A few months ago i managed to contact them after going through the most complex phone system i have ever encountered . Provided pictures of the car only to be told that they cant see the dent in the pictures. Provided more, only to be told that they have no coverage in my area for dent repair. I live just above north London.
In my last review i was contacted my Emac directly. You will be surprised to hear that I have heard "nothing"
In simple terms they have stolen £699 of my money
27 juillet 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Scott,
I'm sorry to see you've felt the need to leave a third review.
Whilst I understand your frustration, your complaint is in progress and under review with our complaints department. You have been sent an acknowledgment outlining our complaints procedure and timescales.
Until this review is complete, you may not hear from us however, you will be issued a full and final response outlining our position. This will be with you in due course.
Kind Regards,
James at EMaC
Polite
Polite, knowledgeable. Very helpful. Email to confirm adjustments to plan quickly received. Good experience. Well done.
23 juillet 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
I would highly recommend EMAC to anyone…
I would highly recommend EMAC to anyone needing a motor service plan. I spoke with Kay who was so very helpful and sorted out my problem without hesitation in a most professional and pleasant way.
I have been with EMAC for 10 years and have never had cause to complain.
Having a service plan is wonderful as it relieves any financial stresses when the annual service takes place.
23 juillet 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Great call handler very polite and…
Great call handler very polite and helpful knew what to do and worked quickly. Great service
24 juillet 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
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