Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 4 sur 5 étoiles

Update - Management contacted me several times to resolve my issues and I am now happy. Old - Tracetravel.co has a trial membership but still require your credit card information. There is no 800# o... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Embarcks makes the whole trip planning experience a breeze! Trip planning and figuring out where to go, where to stay, and what to do while you're there can be a very stressful experience and that's t... Voir plus

Noté 1 sur 5 étoiles

This is such a scam, I tried to cancel my subscription BEFORE the trial period ended and the “confirm cancellation” button is NOT WORKING on any device or browser. As a result you charged me $60. C... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I love Embarcks! If you love to travel AND save money, then Embarcks is a perfect product for you. It helps me find great deals to places I never even though of traveling to, and I don't have to do an... Voir plus

À propos de l'entreprise

  1. Agence de voyages

Écrit par l'entreprise

Trace Travel is a travel deal email subscription service that provides insider tips and inspirational travel deals to its members. By signing up for Trace Travel, members receive exclusive email deals on airfare, hotels, and other vacation packages. In addition to providing valuable savings, Trace Travel also offers its members peace of mind by vetting each deal for quality.


Coordonnées de contact

3,5

Moyen

TrustScore 3.5 sur 5

21 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Good customer service

Thanks for the refund !! Wish you the best to your company

10 juillet 2025
Avis spontané
Logo de Trace Travel

Réponse : Trace Travel

Hi Dominique,

Thanks for taking the time to share your feedback. We’re sorry to hear about your experience.

While it’s true that you signed up under our terms and conditions—which note that we do not issue refunds for users who forget to cancel their subscription—we still wanted to make this right. That’s why our team went ahead and issued you a full refund as a courtesy.

We also reached out to you directly to confirm this and ensure everything was resolved.

We’re continuously working to improve both our deal offerings and our customer support experience, and your input helps us do that. If you have any other concerns or feedback, feel free to reach out—we’re here to help.

– The Trace Travel Team

Noté 1 sur 5 étoiles

This is such a scam

This is such a scam, I tried to cancel my subscription BEFORE the trial period ended and the “confirm cancellation” button is NOT WORKING on any device or browser. As a result you charged me $60.
CANCEL AND REFUND ME!!!

26 février 2025
Avis spontané
Logo de Trace Travel

Réponse : Trace Travel

We’re so sorry for any trouble! If you can provide your name and email, we’d be happy to issue you a full refund and further look into this issue. We also apologize if there was any delay in responding to your email. Let us know, and we’ll get this sorted ASAP!

Noté 5 sur 5 étoiles

Excellent and money saving subscription!

Loved the money that my family of 8 saved to go on our trip. The customer service was great and answered my questions in a timely manner. I would highly recommend Trace to anyone that I know if they plan on any sort of travel!!!

20 décembre 2024
Avis spontané
Noté 1 sur 5 étoiles

No customer service

No customer service. Messaged 3 times and emailed 2 times and no reply. This is a scam site in my opinion.

26 décembre 2024
Avis spontané
Logo de Trace Travel

Réponse : Trace Travel

Hi Michelle, we sincerely apologize for your experience. We've been working hard to improve our customer support to ensure all messages and emails are responded to promptly. If there’s anything we can assist you with now, please don’t hesitate to reach out—we’re here to help! Thank you for your feedback, and we hope to make things right for you. 🙏✈️

Noté 1 sur 5 étoiles

Cancelled the service but was still…

Cancelled the service but was still billed.

30 septembre 2024
Avis spontané
Logo de Trace Travel

Réponse : Trace Travel

Hi Ariel, we sincerely apologize for the inconvenience. It seems you may not have made it through the full cancellation process, but we’ve since provided a full refund and reached out to resolve this for you. Thank you for bringing it to our attention, and we’re committed to improving your experience. 🙏

Noté 1 sur 5 étoiles

I've been cancelling this service since…

I've been cancelling this service since before they took my money because I'm not about to rent vehicles because no major credit card and don't hire they still took my money. Scammer

1 novembre 2024
Avis spontané
Logo de Trace Travel

Réponse : Trace Travel

Hi Yves, we’re sorry to hear about your experience, but it seems there may be some confusion as our service doesn’t involve vehicle rentals. If this is related to Trace, please reach out to our support team so we can look into this and assist you further. Thank you! 🙏

Noté 4 sur 5 étoiles

Update January 2025. Management contacted me to resolve issues. It seems that they care about customer service. Needed 5 confirmations to cancel trial. Billed a full year. No live person.

Update - Management contacted me several times to resolve my issues and I am now happy. Old - Tracetravel.co has a trial membership but still require your credit card information. There is no 800# or live person to talk to. I find Expedia and AAA to offer better deals. I bought I pressed the cancel button during the trial period. Unfortunately, there are at least 5 are you sure you want to cancel before you are actually Cancel. So,I was charged for the full amount and Customer Service email says I am out of luck for any refund because they didn't do anything wrong. If you want service, stay away from this site and company m

17 septembre 2024
Avis spontané
Logo de Trace Travel

Réponse : Trace Travel

Hey Charley,

Thank you for sharing your feedback, and we truly apologize for the experience you’ve had. We offer a 30-day free trial, and like many subscription services, we have a standard cancellation process to ensure users have the chance to confirm their decision before canceling.

We’re sorry to hear that you encountered any issues with the process or reaching our team, and we appreciate your input. We always strive to improve our services and communication.

If you have any further concerns or need assistance, please feel free to reach out again.

Happy travels,

Noté 1 sur 5 étoiles

Each and every review below me has been…

Each and every review below me has been placed at a 5 star and each of them have been placed on the same day or one day apart… hmm what a coincidence

26 mars 2024
Avis spontané
Logo de Trace Travel

Réponse : Trace Travel

Here’s a condensed version of the reply:

---

Hello,

Thank you for your observation! The reviews you mentioned were submitted following a promotion for our members to share their honest experiences. We value transparency and assure you that all feedback is genuine. If you have any questions or concerns, please contact us directly.

Best regards,

Trace Travel Customer Care Team

Noté 5 sur 5 étoiles

Amazing

Amazing. I saved over 1k on a trip to South Africa. The emails I get have some of the best flight deals I’ve ever seen.

13 avril 2023
Avis spontané
Noté 5 sur 5 étoiles

I recently traveled with Embarcks and…

I recently traveled with Embarcks and it was a fantastic and very affordable experience! From start to finish, they provided excellent service and made my trip truly enjoyable with all the knowledge I was prepared with. The accommodations I booked through them were comfortable, and there was a lot of information about my destination. I definitely recommend Embarcks for anyone looking to have a smooth and memorable travel experience.

12 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

Useful info

In the daily email deals I love how it gives me a reference for how long the flight deal will last for! Been using for a few months and it's been great.

11 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

Stress Free Trip Planning

Embarcks makes the whole trip planning experience a breeze! Trip planning and figuring out where to go, where to stay, and what to do while you're there can be a very stressful experience and that's the last thing you want when using your precious time off. With Embarcks they make it super easy to find low prices on flights, hotels and activities to wherever you want to go and to places you may not have thought to go. I've saved not only money but so much time using Embarcks. I would recommend them to anyone looking to travel

12 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

Embarcks helps me travel more AND save money!

I love Embarcks! If you love to travel AND save money, then Embarcks is a perfect product for you. It helps me find great deals to places I never even though of traveling to, and I don't have to do any work! I have saved so much money, and I would highly recommend this subscription to anyone who loves to travel!

5 juillet 2023
Avis spontané

L’expérience Trustpilot

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En savoir plus sur les différents types d'avis.

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En savoir plus sur le parcours des avis sur Trustpilot.

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