We have brought our cars from EMC for many years and have always got good reliable cars new and second hand. This time we chose a Suzuki instead of a Vauxhall thanks to Kienan understanding our changi... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I have used EMC Eastbourne for several years and have always been happy with the service. Unfortunately, I was disappointed with my recent annual service and MOT. Although additional work was complete... Voir plus
L'entreprise a répondu
When we arrived a couple of days ago, we were searching for an electric car to replace our diesel engine. Steve was wonderful and great help, he showed us a variety of cars and showed us the R... Voir plus
L'entreprise a répondu
Bought car a little while ago from Uckfield branch - car I'd seen on their website was actually sold the day before! But they had a vehicle almost identical at Eastbourne - which they moved over t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- aussi dans
- Centre de contrôle technique
- Concessionnaire Fiat
- Concessionnaire Suzuki
- Garage automobile
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Established in 1969, Eastbourne Motoring Centre has been proudly serving our local community for nearly 60 years. Based in Eastbourne and Uckfield, we are authorised main dealers for BYD, Leapmotor, Suzuki, Vauxhall and Fiat, with our Uckfield site representing BYD and Suzuki for nearly 10 years. We offer a wide range of new and approved used vehicles. Our dedicated aftersales team provides manufacturer-approved servicing, repairs and genuine parts, as well as servicing and maintenance for all makes and models. We are committed to delivering honest advice, quality workmanship and excellent customer service at every stage of your motoring journey.
Coordonnées de contact
103 Bourne Street, BN213SE, Eastbourne, Royaume-Uni
- 01323 720681
- emcgroup.co.uk
4,4
Excellent
107 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Left high and dry
An 86 year old friend bought a 2020 Suzuki Ignis (10000 miles) from EMC in February last year. It came with 12 month warranty and breakdown cover. The car did break down in January. My friend called the given number but couldn’t get through. He called EMC three times; they told him to keep trying. At no time did they check if his problem was solved. Of course nothing happened so he had no alternative but to call a local garage. The car was recovered and a badly worn clutch replaced for £800. He had driven the car for just 1000 miles. I contacted EMC and there was no apology for not supporting him properly when he couldn’t contact Suzuki breakdown and no surprise that they’d sold a car with a clutch which lasted such a limited time.
Their strap line is ‘assuring you of our best intentions at all times’ which seems ironic to me. If EMC is prepared to sell cars to older customers then they really should take better care of them.
5 janvier 2026
Avis spontané
Réponse de Eastbourne Motoring Centre
We are surprised and disappointed to read your one star review posted on behalf of our customer, given that we have been in communication with you and fully explained the assistance we provided to your friend on the day of his unfortunate vehicle breakdown.
The Ignis was supplied with Suzuki warranty which included complimentary roadside assistance and recovery. Our customer experienced difficulties in getting through to the Suzuki helpline so our call centre assisted him. He declined the Suzuki assistance when it was realised that the clutch may require replacement, believing it may not be covered under warranty and made the decision to arrange his own local recovery and repairs.
Without having been given the opportunity to see the vehicle and investigate the clutch issue, we are unable to ascertain whether the repairs would have been covered under his Suzuki warranty policy.
The recorded telephone conversations confirm that our call centre assisted our customer effectively and were helpful and polite. We highly value ALL our customers.
Kienan was brilliant and really…
Kienan was brilliant and really efficient thank you so much!
10 février 2026
Avis spontané
Réponse de Eastbourne Motoring Centre
Thank you for your much appreciated 5 star review and kind comments. We look forward to being of service to you again soon. Best wishes EMC Team
Rip-off merchants
My Vauxhall hybrid car, under manufacturer's warranty, developed an intermittent fault. When I took it to EMC Uckfield, they could not find anything wrong with it and charged me £140 for diagnostics. Two days later, the warning lights returned and have been on for a week, and another two days later, the electric motor stopped working.
I have now got to take it to another Vauxhall dealer (who only charges £85 for diagnostics).
Plus staff were rude.
9 janvier 2026
Avis spontané
Réponse de Eastbourne Motoring Centre
Thank you for your review. We are genuinely sorry to hear that you were not satisfied with our service when you visited us and that despite our best efforts, we were unable to identify any legitimate faults with your vehicle, when your vehicle was with us there were no warning lights illuminated on the vehicle and no running issues, there were trouble codes stored in the vehicle relating to the brake & throttle pedals being pressed at the same time. We are more than happy to discuss this further so we can assist you. We wish you all the very best. Kind regards EMC Uckfield Team
Get a proper inspection done before purchase.
Having purchased cars before from this dealership in the past I was confident that I should again. In May I purchased my 2019 Suzuki swift with approx 30000 one owner from new. Lovely looking car. Was informed that any clutch issues had been resolved when I initially inquired. After a while I noticed that at higher revs and speed on open road that the engine was over running / clutch slipping. I hadn't noticed before as just been driving local roads. Eventually when it was pointed out to me that there may be a issue with clutch I contacted EMC around Nov. Booked in for inspection, at a fee. Was informed, Worse case cenario approx £1400 for a new clutch as may not be covered under warranty as wear and tear and surprisingly told previous owners driving habbits may be a contribution .At this point I'd only done 4000 miles. I therefore decided to get a very well established and respected independent assessment, and repair quote. £600 for new clutch. However on further inspection turns the gear box had leaking oil into clutch housing for some time. hence the issues that I had been experiencing.Total cost including labour for new clutch AND gearbox repair £1005. Lessons learnt. In future however reputable a company may be,I won't trust anything I'm told about a car and have it independently checked before driving it of the forecourt.
30 novembre 2025
Avis spontané
Réponse de Eastbourne Motoring Centre
Thank you for confirming your name and vehicle details, enabling us to access our records here and investigate your concerns.
We understand that your vehicle was booked in with our team for investigations on 4/12/25 but you subsequently cancelled the appointment.
Without having been given the opportunity to inspect your vehicle, we were only able to offer quotations as requested for replacement components over the telephone.
Clutches are considered to be wear and tear items, their replacement is therefore generally not covered under warranty if the clutch is found to be worn out. However, if the clutch is found to be failing due to external influences such as a gearbox oil leak, the cost of both repairs would potentially be covered by the warranty policy. In order for us to have raised a claim, we would need to have submitted our report with images of the oil leak and affected components requesting a decision from Suzuki warranty. Regrettably we were not given this opportunity.
This issue would not have been identified through visual inspection of the clutch or sealed gearbox unit unless the oil leak was significant enough to be seeping through the housing; which it was not at our time of inspection in April 2025.
We are genuinely sorry that you did not give us the opportunity to investigate your vehicles clutch issue or feel able to discuss your concerns with us directly rather than via a review platform.
We hope to be of service to you again in the future and would like to assure you of our best intentions at all times.
Kind regards EMC Team
Ben was really helpful with finding me…
Ben was really helpful with finding me my car. He made it really easy and wasn’t pushy. Amazing handover and the car is immaculate, would highly recommend.
12 décembre 2025
Avis spontané
Réponse de Eastbourne Motoring Centre
We thank you for your much appreciated 5 star review and positive comments. We hope to be of service to you again soon and wish you a very Merry Christmas! Best wishes EMC Team
Purchase of car from EMC
I recently purchased a second hand Astra from EMC under the Spoticar system and was hugely impressed with the professionalism shown by the sales executive who helped me.
I had travelled down from the Midlands and was a little short on time but he still managed to expedite the sale. So I was able to see, and test drive the car that day and was able to drive it away the following day after an MOT and a Valet!
Everything was explained properly and the paperwork completed appropriately in that time.
This was quality service, for which I am most grateful
25 novembre 2025
Avis spontané
Réponse de Eastbourne Motoring Centre
We Thank you for your much appreciated 5 star review and positive feedback on the service you received from our sales executive. We hope you are enjoying your new purchase and look forward to seeing you again soon. Best wishes EMC Team
We purchased a car from Eastbourne…
We purchased a car from Eastbourne Motoring Centre and I have to say, the whole experience was seamless and an absolute pleasure. We were looked after by Kienan and he was just brilliant, from start to finish he really looked after us and his knowledge was amazing, he found us the right car at the right price and was just lovely to deal with! You are lucky to have such an amazing salesperson and if he ever wants a job, we would take him in a heartbeat! Thanks for everything.
15 novembre 2025
Avis spontané
Réponse de Eastbourne Motoring Centre
We thank you for your much appreciated 5 star review and kind comments with regard to the service you received from Kienan. We hope you are enjoying your new car and look forward to being of service to you again soon. Best wishes EMC Team
Great trade in price
Great trade in price
No hard sales and everything explained well
19 novembre 2025
Avis spontané
Réponse de Eastbourne Motoring Centre
We thank you for your much appreciated 5 star review and positive feedback, and hope to be of service to you again soon. Best wishes EMC Team
We are very happy with our purchase and…
We are very happy with our purchase and found the staff at EMC to be helpful and efficient.
29 septembre 2025
Avis spontané
Réponse de Eastbourne Motoring Centre
Thank you for your much appreciated 5 star review and positive feedback. We hope to be of service to you again soon. Best wishes EMC Team
Ben Dowding was very good and polite…
Ben Dowding was very good and polite always helping all the time :)
25 septembre 2025
Avis spontané
Réponse de Eastbourne Motoring Centre
Thank you for your much appreciated 5 star review and positive comments with regard to the service you received from our sales executive Ben. We look forward to seeing you again soon. Best wishes EMC Team
A very pleasant experience, highly recommend!
As many know, it is not always easy sourcing a good car and can be a stressful experience, EMC made it an enjoyable and smooth process, guiding me all the way. I found a great car and I'm very happy with it, I can't thank Kienan enough for his advice and honesty and would highly recommend to anyone!
12 septembre 2025
Avis spontané
Réponse de Eastbourne Motoring Centre
Thank you for your much appreciated 5 star review and positive feedback. We are pleased to learn of your happy sales experience with our sales executive Kienan and we look forward to being of service to you again soon. Best wishes EMC Team
Thank you so much James and Chris for…
Thank you so much James and Chris for all your help again 😊 I brought my car from this garage in April and couldn’t be happier with it and the fantastic aftercare, nothing is too much, I only popped it to see if I could order another switch cover that I had knocked off and lost and Chris ordered me one free of charge, I was reversed into whilst car was parked overnight, was asking if I could pay them to fix it there and again James did it completely free of charge and did an amazing job 🤩 thank you both again so much, I would honestly recommend EMC as I and many others I know have had nothing but great experiences here and got lovely cars x
5 septembre 2025
Avis spontané
Réponse de Eastbourne Motoring Centre
We thank you for your much appreciated 5 star review and positive feedback with regard to your recent visits. We look forward to being of service to you again soon. Best wishes EMC Team
Great service
John was great helping with a test drive on a vehicle. He was patient, knowledgeable and just generally made the experience of looking at new cars enjoyable.
19 juillet 2025
Avis spontané
Réponse de Eastbourne Motoring Centre
We thank you for your much appreciated 5 star review and are pleased to learn from your feedback that you found our Sales Executive John to be helpful and knowledgeable. We hope to be of service to you again soon. Best wishes EMC Team
My experience purchasing my first was…
My experience purchasing my first was amazing!
Ben was very helpful and guided me through all the things I needed for my car.
23 juin 2025
Avis spontané
Réponse de Eastbourne Motoring Centre
We thank you for your much appreciated 5 star review and positive feedback on the service you received from our sales team and especially Ben. We hope you are enjoying your new car and look forward to being of service to you again soon! Best wishes EMC Team
Good communacation and advice
Good communacation and advice, cheap wheel insurance and other affordable protection products. Great stuff ben Dowding 👍
23 juin 2025
Avis spontané
Réponse de Eastbourne Motoring Centre
We thank you for your much appreciated 5 star review and positive feedback on the service you received and products that are available from our sales team and especially Ben. We look forward to being of service to you again soon! Best wishes EMC Team
Friendly efficient and helpful staff…
Friendly efficient and helpful staff and service, it was a truly great experience.
11 juin 2025
Avis spontané
Réponse de Eastbourne Motoring Centre
We thank you for your much appreciated 5 star review and positive comments which we have passed on to our team. We look forward to being of service to you again soon.
Best wishes EMC Team
Réponse de Eastbourne Motoring Centre
We thank you for your much appreciated 5 star review and look forward to being of service to you again soon. Best wishes EMC Team
Ricky was very helpful and made it an…
Ricky was very helpful and made it an easy experience
19 mai 2025
Avis spontané
Réponse de Eastbourne Motoring Centre
We thank you for your much appreciated 5 star review and positive feedback. We hope you are enjoying your new car and look forward to being of service to you again soon. Best wishes EMC Team
Ricky was excellent
Excellent customer service provided by Ricky he was so helpful and had excellent knowledge about the car. He took the time to show me and talk through all the features making sure all my queries were answered. He is a great asset to Suzuki.
1 mai 2025
Avis spontané
Réponse de Eastbourne Motoring Centre
We thank you for your much appreciated 5 star review and positive feedback on the high level of customer care you received from Ricky. We look forward to being of service to you again soon. Best wishes EMC Team
Great services
19 avril 2025
Avis spontané
Réponse de Eastbourne Motoring Centre
We thank you for your much appreciated 5 star review and look forward to being of service to you again soon. Best wishes EMC Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.