Eastbourne Motoring Centre Avis 

107
•
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

We have brought our cars from EMC for many years and have always got good reliable cars new and second hand. This time we chose a Suzuki instead of a Vauxhall thanks to Kienan understanding our changi... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

I have used EMC Eastbourne for several years and have always been happy with the service. Unfortunately, I was disappointed with my recent annual service and MOT. Although additional work was complete... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

When we arrived a couple of days ago, we were searching for an electric car to replace our diesel engine. Steve was wonderful and great help, he showed us a variety of cars and showed us the R... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Bought car a little while ago from Uckfield branch - car I'd seen on their website was actually sold the day before! But they had a vehicle almost identical at Eastbourne - which they moved over t... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Concessionnaire automobile
  2. aussi dans
  3. Centre de contrôle technique
  4. Concessionnaire Fiat
  5. Concessionnaire Suzuki
  6. Garage automobile
  7. Vendeur de voitures d'occasion

Écrit par l'entreprise

Established in 1969, Eastbourne Motoring Centre has been proudly serving our local community for nearly 60 years. Based in Eastbourne and Uckfield, we are authorised main dealers for BYD, Leapmotor, Suzuki, Vauxhall and Fiat, with our Uckfield site representing BYD and Suzuki for nearly 10 years. We offer a wide range of new and approved used vehicles. Our dedicated aftersales team provides manufacturer-approved servicing, repairs and genuine parts, as well as servicing and maintenance for all makes and models. We are committed to delivering honest advice, quality workmanship and excellent customer service at every stage of your motoring journey.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

107 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,4

Tous les avis

(107)

28 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Very happy with the professional…

Very happy with the professional experience I received from Phill. Listened to what we was after and didn't push to buy.

Very happy with my new car

16 novembre 2024
Avis spontané
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Réponse de Eastbourne Motoring Centre

Thank you for your much appreciated 5 star review. We hope to be of service to you again soon and thank you for choosing EMC. Best wishes EMC team

Noté 5 sur 5 étoiles

Upgrading my vehicle

Needing a upgrade for my Vauxhall, a friend recommended EMC Ltd. Phil did an excellent job helping me through the process of changing my vehicle. Salesman's thorough knowledge, experience and patience ensured customer satisfaction and I now have a vehicle which perfectly matches my requirements. Everything was explained clearly and, from a wide choice, I am very happy with my purchase and confident in the promise of excellent after sales service.

15 novembre 2024
Avis spontané
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Réponse de Eastbourne Motoring Centre

Hello, many thanks for your review. We'll pass on your very kind comments. Enjoy your new car!

Noté 5 sur 5 étoiles

Very friendly helpful and…

Very friendly helpful and knowledgeable. Great service from Ricky. Would heartily recommend buying from here.

14 novembre 2024
Avis spontané
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Réponse de Eastbourne Motoring Centre

Hello Mr Kendrick, many thanks for your kind words. We hope you enjoy your new car!

Noté 5 sur 5 étoiles

Excellent!

Excellent!! - great service / support / help. Professional advice

13 novembre 2024
Avis spontané
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Réponse de Eastbourne Motoring Centre

Hello, many thanks for your positive review. We hope you enjoy your car!

Noté 5 sur 5 étoiles

Phil was very helpful

Phil was very helpful, listened carefully to our requirements and helped us to decide which car would suit us best without being pushy. Thoroughly recommend

13 novembre 2024
Avis spontané
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Réponse de Eastbourne Motoring Centre

Hello, many thanks for taking the time to send in your review. We hope you enjoy driving your great new car!

Noté 1 sur 5 étoiles

Left my daughter's car un-roadworthy.

My daughter took her car in to this garage for an MOT AND a Service. Collected it and on the way home it broke down - the clutch pedal was broken and the clutch didn't work. Luckily she was able to get to the side of the road, but could have been serious if she'd been on a motorway or unable to pull over. Contacted the garage who then charged her £400.00 to fix it. This is the garage that had literally just claimed it was roadworthy by doing BOTH of an MOT and Service, yet it clearly wasn't or had been damaged during either of those. Absolute disgrace. Avoid, avoid, avoid. Tried to say we shouldn't have to pay. but they would not have it. Disgraceful and could have had a serious accident on their conscious.

29 août 2024
Avis spontané
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Réponse de Eastbourne Motoring Centre

Thank you for your review. It is most unfortunate that shortly after your daughters annual service and MOT test, the clutch pedal return spring mount at the top of the pedal broke away. The clutch pedal is not a serviceable item so would not have been checked during the routine service or MOT test as explained. This was an unforeseen failure that could not have been predicted. We are pleased that we were able to weld repair the pedal bracket promptly and are happy to help should you have any further questions. Best wishes EMC Team

Noté 1 sur 5 étoiles

Poor customer service

Went in to buy a new car from Suzuki Eastbourne. Felt pressured into buying straight away as the ‘deal ends at the end of the month so you have to have driven away in it’. Had to compromise on colour and model because of the ‘rush’ needed. Asked about registration number as with previous new cars we had been able to choose. Sales person said he would send some options over before we were meant to pick up car. Emailed a few times asking for the options to be told eventually that they automatically assign these now. When expressing our dissatisfaction at this not being communicated properly. Got told well sorry that’s how things are now and that there’s nothing they can do about it is there. Have called and cancelled the purchase as I refuse to give any money to a company that clearly doesn’t care about customer satisfaction. Even when I called to cancel, the person I spoke to didn’t really seem bothered and just said oh well sorry hope you find a car.

13 septembre 2024
Avis spontané
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Réponse de Eastbourne Motoring Centre

Many thanks for your feedback. Our Sales Manager called and discussed your concerns. We do appreciate talking to you about your initial experience and value your honesty and we have already taken steps to improve customer communication in this area.

Noté 5 sur 5 étoiles

Highly recommend Ricky Dalton

Highly recommend Ricky Dalton. He was so helpful, cheerful and patient and gave me the best customer experience I could have asked for - thank you. Go see him if you're looking for a car!

26 juillet 2024
Avis spontané
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Réponse de Eastbourne Motoring Centre

Thank you for your much appreciated 5 star review and kind comments which have been forwarded to Ricky. We look forward to being of service to you again soon. Best wishes EMC Team

Noté 2 sur 5 étoiles

Very disappointed that when I returned…

Very disappointed that when I returned to this company, where I bought my Fiat I was offered the same price as we buy any car. The absolute lowest offer. The excuses being they could sell the Fiat 500s for £12000 now. Strange as they’re advertised on their website for £16000. Fortunately I secured a big discount via the teacher’s scheme so depreciation was acceptable.

20 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Absolutely outstanding experience with Ricky Dalton and the Team at EMC Eastbourne.

Absolutely outstanding experience with Ricky Dalton and the team at EMC couldn't have asked for better service.. We enquired about a BMW 3 Series they had on sale and from the minute we walked onto the showroom floor to finally driving the car off the forecourt was an pleasant experience.. Greeted by Ricky with a big smile and firm handshake we knew he was the man to do business with.. He showed us to the car and left us to have a good look we around, after 5 mins Ricky came back to see how we were getting on, we decided on a test drive and Ricky done necessary paperwork and we were off on the road testing the beautiful car out for ourselves, with Ricky answering all questions with valuable knowledge.. Back at the showroom my husband and Ricky sat down to do the paperwork, and go over a few things we wanted sorting before we took the car, my husband had a few extra cheeky funny requests which helped break the ice, all taken in good part.. Once paperwork was signed and finished and all agreed we walked out happy and ready to wait the week to get our new car... When we arrived the week later to pick up the car, we had the same amazing experience of checking all was sorted to our expectations and went in to do the final handover... Absolutely nothing was any trouble to the team, all questions were answered swiftly and precisely, and they supply a very nice cuppa whilst they dealing with everything.. We truly couldnt have asked for a better service from all of the team.. Thank you for making it an unforgettable experience..
The Scott Family.

13 avril 2024
Avis spontané
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Réponse de Eastbourne Motoring Centre

Thank you for your much appreciated 5 star review and kind comments which have been forwarded to Ricky and the team. We look forward to being of service to you again soon. Best wishes EMC Team

Noté 5 sur 5 étoiles

Undoubtedly an awesome experience for…

Undoubtedly an awesome experience for us. We have used Eastbourne vauxhaull centre for the last 10 years renewing our motorbility car with them every year. This year Max (motorbility sales rep Eastbourne) was excellent and we could not have asked for a better service. Keeping small local independent dealers is vital for everyone but especially motorbility users. Well done and thank you Eastbourne Vauxhall 👍

13 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Kienan is possibly the most genuine guy…

Kienan is possibly the most genuine guy in the industry. An absolute pleasure to be around. Makes buying a car an easy fun process with the upmost professional touch 👌 we as a family have purchased 7 cars from them and he is one of the reasons we keep going back. Can praise him and the team enough thank you Eastbourne Suzuki

4 avril 2023
Avis spontané
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Réponse de Eastbourne Motoring Centre

Thank you for your amazing comments. Kienan is a credit to our team, we are very please to have him... and thank you and your family for your custom. Mark CEO

Noté 5 sur 5 étoiles

I've returned annually for 10 years.

My wife's Vauxhall Astra is now 10 years old but we still have it serviced by EMC in Uckfield as the service they offer, the prices and the quality of work is always superb.

In addition I have the pleasure of dealing with the two Nickys on Reception who are just wonderful - nothing is too much trouble and their professionalism and friendliness is the icing on the cake. Well done!

16 décembre 2022
Avis spontané
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Réponse de Eastbourne Motoring Centre

Thank you for your much appreciated 5 star review and kind comments regarding the service you have received from our team. We thank you for your highly valued loyal custom and look forward to being of service to you again soon. Best wishes EMC Uckfield Team

Noté 5 sur 5 étoiles

Wonderful team from salesman to the…

Wonderful team from salesman to the service team also quick always helpful and nothing is to much foe them

27 juin 2022
Avis spontané
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Réponse de Eastbourne Motoring Centre

Thank you for your much appreciated 5 star review! We look forward to being of service to you again very soon. Best wishes EMC Team

Noté 5 sur 5 étoiles

Outstanding Service

I had my car serviced on 28 Feb 2022 and was so impressed I had to leave a positive review. I bought the Nissan Quashqai from them and was impressed then, however the customer service I received with the full service and MOT was outstanding, from the transport provided to the video of the car. Will definitely recommend.

13 février 2022
Avis spontané
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Réponse de Eastbourne Motoring Centre

Thank you for your much appreciated 5 star review and kind comments - we look forward to being of service to you again very soon! Best wishes EMC Team

Noté 3 sur 5 étoiles

Nice people but make sure you get what you want

Nice people but make sure you get what you ask for. I wanted the 'over 3 year old Suzuki Intermediate service' for our S Cross. That was what I asked for. After the service I noticed that some things were missing from the invoice (brake fluid and pollen filter change) which I had wanted as the car is 4 years old. As it happened they rang to see if I was happy with the service and I brought this up. I was told that you have to specifically ask for the Suzuki service (I did) otherwise you get their 'more economic' service which excludes these items to make it cheaper. Their 'cost saving' service is £10 cheaper than the Suzuki scheduled cost and I will now have to pay much more at another garage to complete the service!

28 janvier 2022
Avis spontané
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Réponse de Eastbourne Motoring Centre

Dear Alan, we are so sorry to learn of the recent confusion regarding the Interim service works carried out to your vehicle and under the circumstances are very happy to replace your vehicles brake fluid without charge as a gesture of our goodwill. If you would be kind enough to contact our service team on tel: 01323 720681 we will be happy to make a convenient appointment for you. The pollen filter change is only included in a Suzuki Major Service so is not part of the Interim service schedule. Kind regards EMC Team

Noté 1 sur 5 étoiles

Dreadful service

Dreadful service. We went into the Suzuki centre today to buy a car for my wife but the so called salesman was more interested in chatting to his mate on his mobile. We ended up driving off in disgust. You give car dealers a bad rep.

25 novembre 2021
Avis spontané
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Réponse de Eastbourne Motoring Centre

Dear Mr Schofield, I am very sorry we fell short of our usual high customer service standards on this occasion but I would be very keen to help you personally in any way I can. I can be contacted at daniel.neill@emcgroup.co.uk or on 01323 745321. Daniel Neill - Suzuki Sales Manager.

Noté 1 sur 5 étoiles

Paid £99 online to reserve a car

Paid £99 online to reserve a car. The next day I get a call telling me that they have now sold the car to someone else and they have no other suitable cars to offer me.. No problem, can I have my £99 back then. Yes no problem, they will refund me immediately. All week I get phone calls telling me to ring them back (I am a teacher in a secondary school, I can't just answer the phone) and every time I call back I get the same message 'System is busy and cannot accept your call'.
A week on and I still have not received a refund (I put it on a credit card, a refund should be easy).

Money received back, 10 days after it was promised. And only after I had desperately chased it I wont both in future, I shall just post on TrustPilot - it got results.

3 octobre 2021
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Réponse de Eastbourne Motoring Centre

We are genuinely sorry to receive your 1 star review and hear that we were unable to successfully contact you via telephone and of the delays in you receiving your deposit payment which was refunded to you by our accounts team 28/9/21. Please accept our sincere apologies for any inconvenience caused. Best wishes EMC Team

Noté 5 sur 5 étoiles

Great little place that looks after…

Great little place that looks after your car

3 octobre 2021
Avis spontané
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Réponse de Eastbourne Motoring Centre

Thank you for your much appreciated review - we look forward to being of service to you again soon! Best wishes EMC Team

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