The company website promises easy returns, but my experience was the complete opposite. I sent multiple emails requesting a return and refund, yet received no response. I could not find a custome... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Wow - the shoes! These are seriously comfortable AND cute shoes. Delivery to the UK was surprisingly quick and everything was in perfect order without excessive packaging. Even though it was a sweet g... Voir plus
I’ve followed Empress Athletics for ages and always missed out, but finally ordered during the warehouse moving sale — and now I wish I bought more. Got the shorts and joggers. It’s still a... Voir plus
I ordered the Hero Loafer in wine. These are such beautiful and beautifully crafted shoes. The purchase process was seamless. No worries at all with international purchase process, including custom... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Our goal is to create the most comfortable and stylish shoes in the world.
Coordonnées de contact
Australie
- empressaustralia.com.au
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great fit and comfortable
I absolutely love my two new pairs of square toes flats. I purchased a black pair and a wine pair. They are very comfortable and fit well. I was surprised that on the first day I was able to wear them for nine hours. My feet were not sore and my bunion was on aching. Very impressed. I will definitely be purchasing more!!
Cute, but…
I was skeptical of buying something that advertised on Facebook. I’ve had bad experiences. Anyway. The service was great! Unfortunately, the shoes won’t work for me. I will use them as house slippers. They are cute and if you don’t have problems with your feet, then they will work for you!
The delivery was good as to timing and…
The delivery was good as to timing and the ease of tracking. Also I liked the size chart
Well made
Well made, nice looking shoes, very comfortable, arrived quickly.
Love that there flats
Love that there flats, but with cushion to feel comfortable. The scare shape in front of toes. Going on the second pair. Have them to my self for Christmas!! 😊
My second pair of Empress
My second pair of Empress. How I love the soft leather, the perfect fit and the fact that I can wear them all day with no problem. The shoes arrived quickly after ordered as ordered. I have recommended this company to multiple people after they have commented on my shoes.
Beautiful comfortable shoes
Beautiful comfortable shoes. well made. excellent customer service
I went up in size compared to my last…
I went up in size compared to my last pair of empress shoes and they are much more comfortable
They got back to me pronto on all my…
They got back to me pronto on all my enquiries-thank you for the professional service AND products! x
No shoes and no customer service
No shoes and no customer service. Ordered the shoes 11 days ago and I cannot get these people to respond in a comprehensible manner. All I want to know when they’re shipping, so I can track the shipment. It looks like all they’ve done is print a label. Every time I email/text they respond with links to junk shipping websites.
I live in the States and not somewhere that would require a cart and donkey for delivery! I want to know where my shoes are. I want someone to respond to my questions.
Buyer beware…

Réponse de Empress
Cute flats!
I ordered the flats in Wine a couple of weeks ago. The shoes came in good time -I'm in Canada- and are very comfortable, as advertised. I specifically purchased the Wine ones because in the pictures, they looked to be a sparkly ruby red. I was a little disappointed that they are much darker and less sparkly than the pictures suggest (maybe the name of the colour should have been a tip off for me). Return shipping will be expensive, so I will keep them (they ARE cute). Perhaps the website pictures could be updated to show them in different light that reflects the darker hue?
Wonderful!
The shoes arrived on time in a tracked package, the boxes included a shoe bag, and a little rose wrapped in a ribbon as well as the shoes themselves which fit just like the charts said they would and are very comfortable. I like that they cut down on extra packaging by sticking the socks I ordered in the boxes themselves, which by the way are very nice shoeboxes and one of mine has already been pressed into service to store buttons. I love this company, and how it doesn’t have 10,000 types of shoes but instead sells only a few and concentrates on doing that really, really well.
Perfect for wide feet!
These are the most comfortable flats I have - 4 pairs and counting... They fit perfectly on my wide feet. I love that they are leather, not completely man made material. I wish they were less expensive, and I would order more, but I do understand one must pay for quality. Love the attention you put to detail in the packaging!
I had a double bunionectomy surgery
I had a double bunionectomy surgery, and finding comfortable shoes was a challenge for me until I saw an advertisement and decided to give it a try. They are the most comfortable pair of shoes I have ever worn, and I purchased four different colors to match with my clothes. My sister bought four more because she was totally in love with them too. Their customer service and support are top of the line!
Website is easy to navigate and empress…
Website is easy to navigate and empress shoes are a good value. My only request would be more advice on how the inserts change sizing
Win Win
First of all I bought some shoes for my wife for Christmas a little while ago and low and behold my wife told me she just bought the same shoes on black Friday. Well of course I had to tell her I had already bought them. She was overjoyed and contacted customer service and had her order changed to another colour. So it worked out to be a win win situation for everyone.
Chanks again for the great service and of course great product as well
Two thumbs up 👍
Chic and insanely comfortable
I love these shoes. They are shining gems in my wardrobe. Timelessly chic on the outside and like walking on clouds on the inside. Ergomonic and refined to the eye. Bliss for the feet. I have three pairs. Excellent customer service.
These shoes are truly great quality
These shoes are truly great quality. These are some of the most comfortable and stylish shoes I have owned. I am on my feet all day and I find that I don't mind it while I am wearing my Empress shoes. I love the colors and styles and I now have 3 pairs. The only problem I have had is how impatient I get waiting for the shoes to arrive!
I love my shoes
I love my shoes, and delivery was much faster than I expected! The fit is true to size. I ordered my normal size, and they fit perfectly.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.







