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Réponse de Eneba

2 juin 2026

Hello there!

Thank you for your review! I'm delighted to know that you have enjoyed your experience on our platform!

Hoping to see you again soon!
Karol from Team Eneba

Réponse de Eneba

1 juin 2026

Hi there,

Thank you for your review.

We appreciate your feedback and understand your point regarding the Xbox Ultimate activation process. In some cases, Microsoft may require a valid payment method to be linked to the Xbox account before the subscription code can be activated, even if the subscription itself is prepaid.

This information is included in the Important Notice section on the product page, but we appreciate you highlighting that it may still be easy to miss for some customers.

Please note that once the code has been successfully redeemed, you can remove the payment method or disable recurring billing at any time through your Microsoft account settings:

Turn off recurring billing:
https://support.microsoft.com/en-us/accounts-billing/subscriptions/turn-recurring-billing-on-or-off-for-a-microsoft-subscription

Remove a payment method:
https://support.microsoft.com/en-us/accounts-billing/remove-a-microsoft-account-payment-method

Thank you again for your feedback, and we hope to provide you with an even smoother experience in the future!

Warm regards,
Team Eneba

Réponse de Eneba

Actualisé il y a 6 jours

Hello there,

Thank you for your review! To clarify your issue and assist you further, I have contacted the email address you provided when submitting your review. Please check your email inbox (and spam folder, just in case), and reply at your earliest convenience.

For any future questions or issues, please feel free to create a ticket at eneba.com/support, and our Support Team will be happy to assist you!

EDIT:

I am still waiting for your reply. Please respond to my email when you have a moment.

2nd EDIT

Please check your email inbox when you have a moment, as we have reached out to you and requested some additional information regarding your case.

Once we receive your reply, we'll be able to continue reviewing the situation and assist you further. We look forward to hearing from you.

3rd EDIT

Since we haven’t heard back from you, the case was closed automatically. If you still need help, you can reopen it at any time by simply replying to the message from our Support Team. We’ll be happy to assist you further.

Warm regards,
Parker, Team Eneba

Réponse de Eneba

Actualisé il y a 7 jours

Hello there,

Thank you for sharing your feedback. I would like to personally look into your situation and help you find a resolution.

Since you provided us with your email address during the creation of your review, I was able to see that you haven't reached out to our Support Team yet. To investigate your situation further and to provide assistance, I have reached out to you via a ticket to the email address you provided. Kindly make sure to check your email inbox and get back to us.

EDIT

It looks like our Support Team hasn’t heard back from you yet. Please make sure to check both your inbox and your spam folder so we can address your query as soon as possible.

2nd EDIT

We have requested some additional details to continue the investigation, but it appears there has been no response from you. If there is anything you would like to see or improve on our platform, please let us know. We always take user feedback into account to enhance and improve our services.

Warm regards,
Elena from Team Eneba

Réponse de Eneba

1 juin 2026

Hi,
The Eneba Team here!

We're sorry to hear that you were unable to receive your product. We'd like to take a closer look at what happened and do our best to help.

Could you please share the email address used for the purchase or your order number? All order numbers start with "o-" and look similar to this: o-y*******.

If you haven't already contacted our Support Team, please feel free to open a ticket here: https://www.eneba.com/support. We'll be happy to investigate the issue and assist you further.

Best,
The Eneba Team