Acct No: 73310862. Change of tactics but a big thank you to Emdad (Raz). Just had a very respectable call with him, and credit where its due, he listened and understood the circumstances I descri... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Sian was absolutely awesome. Helped me more than I can put into words. I highly recommend if you have any issues and need to speak to Engage you ask to speak to Sian.
L'entreprise a répondu
The gentleman I spoke to answered the phone in a very helpful friendly manner. This helped me feel that he had time for me and I wasn't made to feel hurried like other companies do. I was treat with... Voir plus
L'entreprise a répondu
Excellent customer service, the chap I spoke to was extremely helpful, as an anxiety sufferer, he was friendly and explained everything so well. Well done Engage Credit
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Engage Credit is a Mortgage Servicer. This means we manage mortgage accounts on behalf of original mortgage lenders, rather than providing mortgage loans directly. We're committed to treating customers fairly and putting customers at the heart of everything we do. Our role includes, collecting mortgage payments, managing customer accounts, providing customer support if you’re experiencing financial difficulty and making sure your mortgage is administered correctly and fairly. It's important to know: we don't control interest rates or decide lending criteria; we don't issue new mortgages, product switches or refinance loans; we follow lender instructions and regulatory requirements and most importantly; we’re here to help. If you need support, have questions about your account, or think something doesn't look right, please get in touch. Speaking to us early gives us the best chance to help you. We value feedback, positive or constructive as it helps us improve and better support our customers.
Coordonnées de contact
Harman House, UB8 1QQ, Uxbridge, Royaume-Uni
- 0333 014 2046
- engagecredit.com
4,3
Excellent
454 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 78 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I am always in awe of their wonderful…
I am always in awe of their wonderful service and i appreciate the staff and and their great careand advice. May this great service continue
26 juin 2026
Avis spontané
Réponse de Engage Credit
Hi Sandra, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that the customer service was very helpful for you and you noted the staff were excellent. We’ll make sure your feedback is shared with the team.
Réponse de Engage Credit
Hi Michael, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that you have experienced excellent service with us. We’ll make sure your feedback is shared with the team.
Very helpful and considerate staff
Very helpful and considerate staff. Security check in when phoning could be easier
25 juin 2026
Avis spontané
Réponse de Engage Credit
Hi, thank you for taking the time to leave your 4-star review. We’re really pleased to hear that the customer service agent was very helpful. We’ll make sure your feedback is shared with the team. Just to confirm, security checks are an important part of how we protect your personal information and the questions we ask help ensure that only the right person can access or discuss your account. However, I have passed on your feedback to the relevant team to see if there are any improvements we can make.
Professional
I was made at ease friendly proffesional and informative great experience
25 juin 2026
Avis spontané
Réponse de Engage Credit
Hi, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that the customer service agent was very friendly and helpful. We’ll make sure your feedback is shared with the team.
The team member listened to my concern …
The team member listened to my concern and was extremely helpful. He addressed the concern I raised and dealt with it very professionally and in a reassuring manner.He demonstrated excellent customer service. Thank you.
24 juin 2026
Avis spontané
Réponse de Engage Credit
Hi Audrey, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that the customer service agent was very helpful for you and addressed your concerns. We’ll make sure your feedback is shared with the team.
The customer service agent was very helpful
The customer service agent was very helpful
23 juin 2026
Avis spontané
Réponse de Engage Credit
Hi Kevin, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that the customer service agent was very helpful for you. We’ll make sure your feedback is shared with the team.
Great advice from the team
Waiting time is the only thing but that has to be expected. Great advisors of what to do and the help if needed
23 juin 2026
Avis spontané
Réponse de Engage Credit
Hi Gary, thank you for your 4 Star review. I am sorry to hear about longer wait times. We have been experiencing a higher number of calls which unfortunately, has impacted the time it can take to speak with our specialists. Although I understand this can be frustrating and can cause inconvenience, we are making every possible effort to ensure we respond to all our customers in the shortest time possible
The lady was very helpful and friendly…
The lady was very helpful and friendly answered any questions and give all the information i needed
23 juin 2026
Avis spontané
Réponse de Engage Credit
Hi Margaret, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that our agent was helpful and you're happy with the service you received. We’ll make sure your feedback is shared with the team.
Never never go near Engage credit
Never never go near Engage credit , they are loan sharks
They will bleed you dry
19 juin 2026
Avis spontané
Réponse de Engage Credit
Hi Paul, we are sorry that you are unhappy with your experience with us. We have been unable to locate an account for you based on the information in your review. Please call 0333 370 4642 to speak to a member of our Complaints Team so that we may investigate this matter for you.
My call was handled quickly and…
My call was handled quickly and professionally with every question answered clearly.
19 juin 2026
Avis spontané
Réponse de Engage Credit
Hi Steve, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that you're happy with the service and that your call was handled promptly and your queries answered to your satisfaction. We’ll make sure your feedback is shared with the team
Quick to reply
Quick to reply
Good response to my question
I could understand totally what the gentleman was saying to me
Thank you
18 juin 2026
Avis spontané
Réponse de Engage Credit
Hi Suzanne, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that you're happy with the service you received. We’ll make sure your feedback is shared with the team
Customer service
The advisor on the other end of the line was very helpful polite and professional i asked questions and he answered them very professional made me comfortable
17 juin 2026
Avis spontané
Réponse de Engage Credit
Hi Mr Johnston, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that you're happy with the service you received. We’ll make sure your feedback is shared with the team.
Really helpful staff
Really helpful staff, dealt with my query quickly and efficiently. Thanks.
17 juin 2026
Avis spontané
Réponse de Engage Credit
Hi Julie, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that you're happy with the service you received. We’ll make sure your feedback is shared with the team.
I needed more time and they gave me…
I needed more time and they gave me some.
Thank you
16 juin 2026
Avis spontané
Réponse de Engage Credit
Hi Robert, thank you for taking the time to leave your 4-star review. We’re really pleased to hear that you're happy with the service you received. We’ll make sure your feedback is shared with the team.
Liam was very helpful
Liam was very helpful. Explained everything well. Very polite. A credit to the company.
15 juin 2026
Avis spontané
Réponse de Engage Credit
Hi Maureen, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that you're happy with the service you received. We’ll make sure your feedback is shared with the team.
Appalling service from beginning to…
Appalling service from beginning to end. I'm an FCA authorised adviser ringing on behalf of clients with a mortgage that had been taken over by this company. Although the extensive & longwinded process that this company insists in order to be an authorised 3rd party was followed to the letter I was still unable to obtain the information I required. Had to make yet another formal complaint & request a call back from this company on Monday from someone who actually knows what they are doing12
12 juin 2026
Avis spontané
Excellent service thanks
11 juin 2026
Avis spontané
Réponse de Engage Credit
Hi Ron, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that you're happy with the service you received. We’ll make sure your feedback is shared with the team.
Avoid Engage Credit
Absolutely disgraceful mortgage service company. Unable to make a decision on their own and won't even discuss the extortionate rates there employers are charging 'we just do what the mortgage lender tells us to' No idea how they get a trustpilot 4 out of 5 rating when they have more 1 out of 5 scores than all the rest put together
11 juin 2026
Avis spontané
Réponse de Engage Credit
Hi, we are sorry that you are unhappy with your experience with us. We have been unable to locate an account for you based on the information in your review. Please call 0333 370 4642 to speak to a member of our Complaints Team so that we may investigate this matter for you.
Review of Account
I spoke with an operator who was knowledgeable, understanding and compassionate in offering assistance and a review date set.
9 juin 2026
Avis spontané
Réponse de Engage Credit
Hi Patricia, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that the operator was able to support you in a knowledgeable and compassionate way and set clear next steps. We’ll make sure your feedback is shared with the team.
The advisor was very helpful and…
The advisor was very helpful and professional handling my query
8 juin 2026
Avis spontané
Réponse de Engage Credit
Hi Patricia, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that the advisor was able to support you in a helpful and professional way. We'll make sure your feedback is shared with the team.
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