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Lisez les avis des autres

Noté 5 sur 5 étoiles

From enquiry to moving date and now as a current tenant, the communication has been amazing. Natasha was my contact and was quick to problem solve any issues that may have caused delays. We were on a... Voir plus

Noté 5 sur 5 étoiles

I’d like to recognise Hannah Adenji for the excellent support she has given me during the short time she has been assigned as my credit controller. She handled every issue professionally and... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I’ve been in contact with Natasha from the onset of our interest in leasing the Arch in Manchester which we are now in the process of fitting out as a bar, she has been extremely helpful and quick to... Voir plus

Noté 1 sur 5 étoiles

I would give 0 if possible . Poor communication / non existent , no toilet working , water leak all My fault apparent despite advising before we took the lease over . Just interested in taking the ca... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Société de gestion immobilière

Écrit par l'entreprise

The Arch Company is the UK's largest provider of properties for small and medium businesses. We have arches, small offices, warehouses and other industrial units to let. We're responsible for 5,200 properties across England and Wales and 23 million sq. ft of lettable space. Two thirds of our properties are in London with others concentrated in metropolitan centres like Manchester, Leeds, Birmingham, Newcastle, and Bristol. The Arch Company is investing £200 million into Project 1000, which will create space for 1,000 businesses by 2030. This will support approximately 5,000 jobs and add to the estimated 25,000 people already employed in arch businesses. The Arch Company exists to make space for businesses to thrive.


Coordonnées de contact

3,6

Moyen

TrustScore 3.5 sur 5

96 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 82 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

We’ve recently signed a lease with The…

We’ve recently signed a lease with The Arch Company for a new bar, and the service and professionalism throughout were excellent.
Particular credit to our asset manager Tom Hill — consistently communicative, responsive, and engaged at every stage. A real credit to the team and exactly the kind of person you want on the other side of a landlord relationship.
Highly recommended.​​​​​​​​​​​​​​​​

14 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

I’ve been in contact with Natasha from…

I’ve been in contact with Natasha from the onset of our interest in leasing the Arch in Manchester which we are now in the process of fitting out as a bar, she has been extremely helpful and quick to respond to any queries we have had. Excellent service throughout the whole procedure

4 février 2026
Avis spontané
Noté 5 sur 5 étoiles

From enquiry to moving date and now as…

From enquiry to moving date and now as a current tenant, the communication has been amazing. Natasha was my contact and was quick to problem solve any issues that may have caused delays. We were on a tight timeline and the team was able to keep us moving along. We would definitely recommend The Arch Co to any business looking for a professional landlord and we look forward to many years in tenancy.

23 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Hannah Adeniji and Noel Lubrun from…

Hannah Adeniji and Noel Lubrun from ​Credit Controller are so kindly and helpful to provide the best possible solution and support to our difficult situation, the company is lucky to have them!

14 mai 2026
Avis spontané
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Réponse de The Arch Company

Thank you for your review, Lucas. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Hannah and Noel.

Noté 5 sur 5 étoiles

Naomi has been great with dealing with…

Naomi has been great with dealing with all issues I have had, overall the experience has been great

8 mai 2026
Avis spontané
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Réponse de The Arch Company

Thank you for your review, Mahmood. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Naomi.

Noté 5 sur 5 étoiles

A seamless and cost effective acquisition

I was advising my brother on the acquisition of an arch unit from the Arch Company is South London.
I am an MD of one of the UK’s largest commercial property companies but have no experience in this particular sector.
I was very impressed with the service that David Smith (Head of Leasing West) and his team provided. They very helpful when dealing with my brother and all his requests for information and the whole transaction process is simplified in a way that means you can transact quickly and cost effectively.
I imagine for the majority of their clients who are small businesses working on tight budgets with limited commercial property knowledge this is a real bonus.

30 avril 2026
Avis spontané
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Réponse de The Arch Company

Thank you for your review, Rebecca. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to David.

Noté 5 sur 5 étoiles

Excellent Service and Professional Support

I had a very positive experience with The Arch Company. The whole process was handled professionally and efficiently from start to finish. A special thanks to Kevin Nartey, who was extremely helpful throughout and always available to answer questions and provide support when needed. His communication and professionalism made everything much easier. Highly recommended.

13 mai 2026
Avis spontané
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Réponse de The Arch Company

Thank you for your review, Saïd. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Kevin.

Noté 5 sur 5 étoiles

I’d like to recognise Hannah Adenji

I’d like to recognise Hannah Adenji for the excellent support she has given me during the short time she has been assigned as my credit controller.

She handled every issue professionally and thoroughly, always with impressive speed and efficiency. What stood out most to me was her patience and the way she genuinely listened throughout the process.

In my opinion, she is a real credit to Arch Company. I wish I could thank her even more, but apparently she’s not allowed to accept gifts or she could lose her job — her words, not mine! Ha.

Thank you, Hannah — you are the best!!!

Thanks,
Rehan

13 mai 2026
Avis spontané
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Réponse de The Arch Company

Thank you for your review, Rehan. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Hannah.

Noté 5 sur 5 étoiles

I would like to leave a review for Noel lubrun

I would like to leave a review for Noel, who manages credit control for my landlord regarding my shop.

Noel has been very responsible, professional, and understanding throughout my tenancy. During a period when I experienced difficulties making payments on time, he maintained excellent communication with me and showed genuine willingness to help.

Rather than putting additional pressure on me or risking me losing my shop, Noel worked with me to find practical solutions that helped me stay on track. His understanding and support during that difficult time made a huge difference, and I truly appreciate it.

Without his help, I would have been in despair and may have lost my business. Thank you, Noel, for your professionalism and compassion.

10 mai 2026
Avis spontané
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Réponse de The Arch Company

Thank you for your review, Vanessa. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Noel.

Noté 5 sur 5 étoiles

Supportive management teams

Leased a large commercial unit. Excellent experience overall. Fantastically supportive local management team.
Recommended!

1 février 2026
Avis spontané
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Réponse de The Arch Company

Thank you for your review. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience with us.

Noté 5 sur 5 étoiles

Working with Arch Co has been a breeze…

Working with Arch Co has been a breeze so far; our office space is immaculate, and the communication has been great. We were able to report any repairs within 90 days, and all repairs have been amended promptly.

8 mai 2026
Avis spontané
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Réponse de The Arch Company

Thank you for your review. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience with us.

Noté 5 sur 5 étoiles

The support our small business received…

The support our small business received from The Arch Company throughout our planning application process with the local council far exceeded our expectations. We are incredibly grateful for their professionalism, communication, and ongoing support every step of the way. Their commitment and collaborative approach gave us the confidence and opportunity to pursue a vital expansion that will play a key role in our future growth. Rather than feeling like a typical landlord-tenant relationship, the experience felt like a genuine partnership.

30 décembre 2025
Avis spontané
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Réponse de The Arch Company

Thank you for your review. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience with us.

Noté 5 sur 5 étoiles

Huw as a lease manager in my opinion is…

Huw as a lease manager in my opinion is the best you'll get if you want someone to be transparent and honest he goes out his way for customers, we was on a tight schedule moving in to a property and Huw made it happen very easy and stress-free.

5 mai 2025
Avis spontané
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Réponse de The Arch Company

Thank you for your review, Barry. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Huw.

Noté 5 sur 5 étoiles

Outstanding customers service

Outstanding customers service
especially from Aysha Sultana who she is always very helpful and professional understanding our business.

4 mai 2026
Avis spontané
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Réponse de The Arch Company

Thank you for your review, Alessandro. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Aysha.

Noté 5 sur 5 étoiles

Supportive Property Manager

As tenants of the Arch Co, we have always found Naomi Grant, our Property Manager and Louise Baxter, our Head of Property Management, to be very helpful and supportive. If we have any problems they have responded very quickly to resolve the issue.

17 avril 2026
Avis spontané
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Réponse de The Arch Company

Thank you for your review, Jan. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Naomi and Louise.

Noté 5 sur 5 étoiles

Huw has been a true professional…

Huw has been a true professional throughout the whole process.

30 avril 2026
Avis spontané
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Réponse de The Arch Company

Thank you for your review, Billy. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Huw.

Noté 5 sur 5 étoiles

Very happy with it

Very happy with it

30 avril 2026
Avis spontané
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Réponse de The Arch Company

Thank you for your review, Hussain. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience with us!

Noté 5 sur 5 étoiles

After 31 years of a successful…

After 31 years of a successful business, it was time to retire. Huw helped me with ending my lease, so I could pass on my business to a new owner. He made it a simple step by step process, with prompt emails and telephone calls all the way through. Thank you

30 avril 2026
Avis spontané
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Réponse de The Arch Company

Thank you for your review. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Huw.

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