Enterprise Avis 

Worst experience of my life. I reserved a small car, but upon arrival they gave me a 9-seater vehicle instead. They also charged a €200 deposit, which was never refunded to us, without any explanation.

Reservamos un coche de alquiler a través de Expedia con Enterprise, con recogida en la oficina de Bilbao (estación de tren de Abando) el 9 de septiembre. Llegamos aproximadamente una hora y media antes con la esperanza de recoger el vehículo antes, pero el personal nos dijo que era imposible recogerlo antes, ya que el alquiler se había realizado a través de una empresa externa (Expedia). Es cierto, tienen sus normas. Hasta el momento, ninguna queja. Así que esperamos una hora y media en la estación y volvimos a la hora de recogida acordada... para encontrarnos con la oficina de Enterprise llena de clientes enfadados. ¿Por qué? Porque (según el personal)... ¡NO HABÍA COCHES DISPONIBLES! No solo para nosotros, sino tampoco para la media docena de clientes descontentos. La única solución que nos ofrecieron fue volver a las 16:00, cuando (según el encargado de la oficina) habría algunos vehículos disponibles. ¿Valía la pena el riesgo? Desde luego que no. Así que le pedimos al encargado que cancelara oficialmente nuestra reserva y alquilamos un vehículo de otra empresa vecina. Sin embargo, casi una semana después, aún no hemos recibido ningún reembolso por el alquiler fallido mencionado aquí. Siendo sincero, probablemente los habría perdonado si hubieran sido sinceros sobre el problema cuando llegamos a las 10:30.... pero hacernos esperar una hora y media totalmente innecesaria solo porque podían... eso es incompetencia o simplemente maldad. Así que... En definitiva, creo que la moraleja de esta historia es: ¿ENTERPRISE SPAIN? ¡Nunca más!

Hola. Hoy, dia 16-09-2025, tenia una reserva hecha para recoger un turismo en la oficina que tiene esta empresa en la estacion del AVE en Lleida a las 12:00. La persona que me ha atendido me ha dicho que no disponian de ningun vehiculo, ni hoy ni mañana, y mientras estava esperando he oido que les decia lo mismo a otros clientes sin darnos ninguna alternativa. Tambien me ha dicho que esto era habitual.
Creo que los dirigentes de esta empresa estan puteando a sus clientes o son unos incompetentes.

Una reserva que tenía con dos meses de antelación, me llaman 4 horas antes de coger el camión con plataforma y me la cancelan sin dar explicaciones y sin proponer una solución. Me tocó alquilar en otra empresa con una diferencia de 180€. Son unos impresentables. Nada recomendable.

Let down and left with no car to get home after international flight.
I flew in this morning and needed a car because the original transport fell through- booked a hire car from enterprise- paid - went to collect and they said only people the fly in can hire a car / new policy as of 1/09/25.
Hmm - staggeringly they said it was because there was a gap in the time it took me to arrive and they ‘suspect’ I didn’t come directly from the flight. Wow - didn’t know I was being timed.
Speaking to other renters whoes price had been hike x3 because lack of car availability it seems to me they just wanted to keep cars for the people who were being ripped off.
Anyway - really horrible experience/

Porque no puedo poner 0 estrellas. En el Rentacar Enterorise desagradable la estación Santa Justa. Tuvimos una experiencia de lo más desagradable. El trato pésimo por parte del encargado Pedro en agosto 2025. No hemos visto peor profesional, menor empatía y menos ganas de solucionar. Finalmente fuimos a Avis y sin comentar nada de nuestra mala experiencia nos trataron de maravilla. No todo el mundo sirve para ciertos trabajos. Nunca los recomendaremos.

Tenía una reserva para una furgoneta. La reserva estaba confirmada, prepagada, etc, con más de 15 días de antelación.
Hoy al presentarme en la oficina de Chamaratín para recogerla, me dicen que no me la pueden dar "porque la tarjeta VISA de débito no está emitida por un banco Español" Al parecer no vale ningún banco de la UE, sólo Españoles, pese a que en las condiciones generales pone claramente que "se aceptan todas las tarjetas VISA y Mastercard de débito y crédito"
Puesto en contacto con el servicio de atención al cliente, me dicen que "es lo que hay"
No pasa nada - para eso están los juzgados.

bad experience. I left feeling scammed.

I booked a Toyota Yaris (or similar), but when I arrived late at night, they handed me a much larger Citroën C4 without asking or giving me a choice. I was told it was the only car available and was made to sign everything before even seeing the car. Not ideal, but I accepted it since it was late and I had already paid.

The next day, the car would not start. I tried everything and then spent four hours calling different Enterprise numbers before anyone gave me an answer. Eventually, they sent someone two hours later. The technician told me this specific model often has a known issue with the steering lock system and that I just had to forcefully turn the wheel — something no one at Enterprise had explained at pickup, and which I could never have guessed on my own.

When I returned the car at the end of the rental, it was in perfect condition (confirmed by their own staff). However, they kept my €200 deposit and charged me an extra €21 claiming it was for “assistance” — even though the issue was due to a known fault in the model, not misuse or damage, and even though I had tried for hours to get help over the phone before they insisted on sending someone. Their staff were rude and dismissive when I protested, and basically told me there was nothing I could do because I hadn’t purchased extra insurance.

So in summary:
• Wrong car, without consent.
• Car broke down less than 24 hours later.
• Hours wasted stranded with no proper support.
• Known vehicle fault blamed on me.
• Deposit kept + extra charges.
• Extremely rude customer service.

Was given a courtesy car by the AA when my car needed repair which was supplied by Enterprise at their Keighley branch...the collection process was rushed and no attempt was made to conduct a joint pre-inspection. Not surprisingly, when I returned the car a couple of days later, to their Bradford (Queens Road) branch - as advised by Enterprise (Keighley), they launched a claim for a damaged wing mirror which I was not responsible for.... Yes, photograph every inch of the car inside and out before taking it away and repeat when you return it..... also insist on signing a hardcopy of the Rental Agreement rather than whatever's presented to you on their tablet because my printed agreement bore NO relation in certain key respects to what I was told I'd be signing on their tablet!!
Or better still - save yourself the hassle and hire from someone else because this outfit's only fit for the gutter.
The most awful car hire company I've ever had the misfortune to deal with - I just don't have the vocabulary to express how truly awful (and callous) this outfit is - absolute rubbish at every level, from the ground up - and the sooner they go bust into oblivion, the better!

THIS BRANCH OF ENTERPRISE / ALAMO IS A SCAM - we regularly rent cars as we travel often - and we used to try to opt for Enterprise / Alamo - now we will NEVER use them again anywhere in the world. We booked a 7-seater car for our family vacation - and when the car was brought up, the 3rd row seats were missing (only had 5 seats)...so they had to find a replacement car as it was incorrect according to the booking. The replacement car was dirty with 142,000Km and about 3 years old with all kinds of warning lights shown on the dashboard - but we were told that it is safe and there was no alternative, so to save time and the risk of not being able to find an alternative during the peak time, we had to take it. We signed the necessary documents (without being told that we were being charged further) and then a few days later - we discovered on our credit card bill that we were charged for an 'upgrade'!!!!
We immediately reported this to Enterprise / Alamo (4 times via phone and 2 times via their Enterprise website / portal) and no one has responded to us (it has been 3 weeks now). The nice people on the phone will tell you that they agree that this is a mistake and it is incorrect as we originally booked the car which we were given, and that it is NOT an upgrade - they will also promise you that someone will call back from the branch to arrange the refund. BUT NO ONE ever does - THIS IS A SCAM - AVOID this company / branch and save your money and the worry of dealing with such untrustworthy people.
Someone may reply to this review / feedback and ask us to send this enquiry to a website link in their reply - but it goes no where and you will be wasting your time!
BTW - they responded on my Google review and guess what.....the portal they ask to send in your concern and promise to respond - doesn't work and the people eventually lie, hang-up and don't respond. SUCH SCAMMERS!! NEVER USE ENTERPRISE OR ALAMO.

No merecen ni una estrella . Son unos estafadores natos . Alquilamos un coche alta gama automático para recoger el aeropuerto de Nantes . Llegamos en tiempo y nos dicen que no tienen ese coche . Después de más de una hora esperando la solución nos dan un coche de inferior categoría y manual . Ni estando conformes ponemos la reclamación oportuna y lo q responden es q somos unos mentirosos pues dicen que habíamos llegado tarde . No tienen mas cara pues no tienen vergüenza haciendo falsas acusaciones cuando fueron ellos quienes nos tuvieron una hora esperando . Empresa de estafadores y mentirosos , donde da ha visto a una empresa de esa categoría levante falsedades contra un cliente . Por supuesto tomaré las medidas legales q procedan y nunca recomendaré la misma . Ya he visto a somos muchos Lis estafados

Una estafa de compañía. Esta mañana reservo por teléfono una furgoneta de transporte a recoger en la Estación AVE de Sants en Barcelona. Todo muy bien en pocos minutos recibo el correo de confirmación y con el número de reserva. Me presento en la oficina de la estación les muestro la reserva y me dicen que NO TIENEN furgonetas, que cómo se me ocurre reservar para el mismo día, todo ello con unos PESIMOS modales. Les respondo que si llamo a la central de reservas de SU MARCA y me la confirman, cualquiera que supere el nivel mínimo de inteligencia entiende que podrá recogerla. Afortunadamente no hice la reserva por la web y no pagué, porque en la información de las furgonetas de trasporte no les parece imprescindible decir que medidas tienen

Está enterprise es una estafa alquilé una furgoneta y no me la entregaron por sus narices del empleado en Manises Valencia el alquiler pagado por casi un mes y aún no me an devuelto el dinero estafadores en toda regla 520,47€ que me an robado así por la cara ninguna otra empresa de alquiler no es tan mala como enterpriseson unos ladrones tenía el alquiler desde el doce de agosto hasta el 3 de septiembre y no les dio la gana de entregar el vehículo ni el dinero nada aconsejable estafadores total cualquier otra es mejor

Spain - We had a flat tire around 18:40 in a location with no taxis or public transport nearby. Shockingly, the car had no spare tire and no proper tools to fix it.

Calling customer service was a nightmare – it took over 30 minutes before anyone picked up, and then another 20 minutes after being transferred. Their only solution was to send a tow truck and give us a number to arrange pickup. That number turned out to be invalid.

When we called back (another 30+ minute wait), we were told that was the only number they had and there was nothing more they could do. No help with getting us back on the road, and no proper support in such a stressful situation.

To make matters worse, arranging a replacement car has been impossible. It’s been a full day, and we still haven’t had anyone confirm they can provide us with one.

Overall, the lack of basic preparation (no spare tire), the painfully slow and unhelpful customer service, and the failure to arrange a replacement car left us completely stranded and hugely inconvenienced. Very disappointing experience with Enterprise – I would not trust them again.

Quite simply, this was the worst car rental experience we have ever had by a long way. After flying from Australia and being in transit for about 30 hours, we arrived on time to pick up the car that we had booked more than 6 months ago - or so we thought.

We completed most of the initial paperwork (in Spanish) and then were left to wait standing in a busy car park with no office for half an hour before I asked where our car was. I was told by the Manager (Lluis) that they were just getting it and to wait for 10 minutes. No car emerged so I had to keep asking every 15 minutes where it was and was lied to and fobbed off each time for another 45 minutes.

I finally had had enough and insisted that the car be produced and eventually another 15 minutes later a completely different and badly scratched (on multiple panels) sedan was produced instead of the 7-seater that we had ordered for the 5 of us plus our luggage. I was stunned and after asking Lluis what was going on I was told this was what I had to take!

After squeezing 3 adults into the rear seat and only just being able to close the boot with our 4 bags (luckily we didn't bring 1 each or they wouldn't have fit!) I told him this wouldn't do as we planned to do a lot of driving across Spain and we wouldn't be comfortable and I wasn't happy about all the damaged panels. He just dismissed me saying that it was a better car than what we booked and I had to take it or leave it, leaving us without an option.

Upon returning the car to the Seville office, whose staff were much more professional and sympathetic than their Barcelona colleagues, we flew home to Australia. The Barcelona team then took it upon themselves to claim that I had damaged their already damaged car and proceeded to charge my credit card for the excess amount! I then had to spend 1 month with my travel agent getting these bogus costs reimbursed which was a very painful process given the non-responsiveness of Barcelona.

In short, you should avoid Enterprise Barcelona like the plague and I am now only just catching up on many similar reviews saying exactly the same thing - AVOID THEM AT ALL COSTS!

They say they`ll reserve 200 euro as deposit from your Master, and then they take 1264 euros. Your tyre goes flat and car towed away, because the equipment provided doesn`t work, leaving you stranded in the middle of nowhere etc - and they keep 1264 euros - without explanation. When you ask for explanation and breakdown of figures and return, they ignore. Before that, at the start of rental, they give you a smaller car then booked, with 3 hours delay. It`s a scheme, they use insurance to charge you either extra insurance at onslaught, or extra for claim if something happens. The problem is they are all like this, with a very few honorable exceptions/employees. This business needs a serious wash.

I booked a car online in the UK for collection at Alicante. I pre-paid with Monzo and completed the advanced check-in with Monzo (you have to provide a card for check-in and it informed that i wouldn’t be charged but the Monzo alert indicated a €200 payment). Anyway i thought everything had been pre-arranged so that we could just collect our keys and go.

When we got to the Alicante Enterprise they said they don’t accept Monzo at all. My wife and i are fully Monzo and if my sister in-law wasn’t with us we would have “walked” away without a car. Even though we pre-paid and checked in online!

Next they gave us an “upgrade” which was an automatic car and not the manual car we originally asked for. To get this reverted we had to wait an HOUR to get customer service again.

The staff are not sympathetic and appeared irritated by our frustrations.

On a previous year they dropped our reservation because our flight was delayed - i was on a flight so how could i contact them to say we were delayed!

I will NEVER use Enterprise again and i recommend the same to anyone else reading this…

Be careful, this agency is a bunch of scammers. Last June we rented a Mercedes Vito. After a few kilometers, we discovered that the front carter under the car was broken, only holding with one screw, and falling on the ground. We managed to drive a few kilometers more to our first destination. The San Sebastian office was not picking up the phone (we tried both numbers several times). We sent them an email with details and pictures. On June 7th the car was fixed (the carter removed) by a local mechanic, after calling road assistance. We returned the car the following day and the employee in San Sebastian told us we would get our full deposit back. But later we were charged 221 euros, the price for roadside service assistance.

We contested this fare (again the San Sebastián office was not answering the phone), and it took Enterprise 2 months to finally answer, contesting our claim that the damage was pre-existing.

Of course they are lying. This was confirmed by the mechanic who fixed the problem on the road. He told us that the carter had been broken for a long time, and was only held with one screw!

This is obviously a scam. Enterprise San Sebastian stole our money - and put 5 people in danger.

He alquilado otras furgonetas en otras empresas y por supuesto enterprise es la peor con diferencia. Primero alquilo la furgoneta a través de check24 (error), segundo al recoger la furgoneta en Valencia-Patraix me dicen que no tienen furgoneta porque la que me iban a dar ha tenido un accidente, no teniendo de repuesto. Tras una hora encuentran otra en Alfafar. Me llevan (lo unico bueno),alli una chica me explica la furgoneta y lo que son daños. La alquilo con seguro total. La deposito en Granada, nadie me informa de lo que tengo que hacer cuando se encuentra cerrada, ni la devolución de la fianza. Transcurrido unos días me ingresan 40 euros de 200 euros sin dar explicaciones. Tras llamar y mucho al teléfono de atención al cliente ya que ni Patraix ni Alfafar cogen el teléfono, me informan que es por unos daños, al final es por unos paneles que faltaban y que nadie me dijo que faltaban, con lo que cuando la cogí allí no estaban. Error mío no grabar la furgoneta por fuera y dentro pero tenía mucha prisa. Al final pones quejas, haces llamadas y para nada. No espereis que os solucionen nada. Experiencia nefasta y al final es la palabra de una niña contra la mía (seguramente cagada suya anteriorr). Consejo primero buscar otra empresa y segundo grabar la furgoneta de afuera a dentro.

Blatant crooks, they give you inferior car to what yu have paid for and try to "promise you" that its the same category even though the website states plainly the facts. The manager Lluis should be fired.
Promise you the rental will be discounted for the inferior car and unlimited kms but when you return the car they charge you 250 euros extra a day later!