Enthuse Avis 366

Danielle Taylor helped me out with my query very efficiently and effectively. Cant fault the service. My query was handled very smoothly.

Incredibly speedy customer service - my query was responded to, and problem solved, within 30 mins. The customer service agent (Danielle Taylor) was lovely and very helpful. Would highly recommend!

I had a problem connecting the platform to another and asked support how I go about doing this. Rachel Spanswick replied quickly, was so helpful and shared next steps I needed to consider too. Very friendly and helpful service.

Danielle Taylor was a delight and helped me with my query super quickly.

Danielle Taylor kindly and quickly responded to my request for a refund and also promptly initiated the refund process for my Mum who had decided instead to send her donation by cheque to the local Essex Air Ambulance Service.

We are deeply grateful for Danielle's care kindness and knowledgeable efficiency in assisting us so promptly with the refund process.
Thank you Danielle for your excellent customer service.

Really good support from Danielle Taylor on setting up and using the website and the fundraising page. Very quick response and very friendly

Jared made everything so simple, it was a really easy and smooth process for us. We hadn't had any experience fundraising but are flying now!

The support team answer quickly, is super helpful and breaks things down in a way that anyone can understand
Lots of customisation options, and Jared is great at explaining how the process works

Rachel Spanswick resolved my request really quickly and was easy to deal with making the process seamless!

Quick, efficient and helpful service from Rachel Spanswick today - thank you!

Rishika Bhalla Customer Support Executive Enthuse was very helpful, I had a problem fitting my photo to a fundraising page and Rishika was able to resolve the problem almost effortlessly.

What was really helpful was that the main race website was not working as it should and very quickly you are incredibly grateful for precise accurate support.

Emma was prompt, friendly and handled two queries I had very well! Thanks Emma!

I’d made a mistake when adding money from another person to Enthuse and Emma Smith and team in customer support were on hand to sort the issue.

Enthuse always provides great customer support

If I ever have any issues or need assistance the Enthuse team is prompt and responding and always have a solution. I recommend!

I needed help to set up a fundraising challenge on enthuse. I wanted an overarching campaign that individuals could create individual fundraising pages for. Within a day I had a call with Amanda Sutherland who sorted the whole thing out with me and showed me how easily it could be done. The campaign is up and running and we've nearly made 50% of our target - we haven't even started the challenge yet!

Great response from the Enthuse team, most especially Rachel Spanswick who was so helpful, friendly and patient! It was wonderful to have a friendly voice pick up the phone without any delay and provide further back up via email. Very impressed with the efficient and quick resolution to my queries!

I made a donation on Enthuse but i had made it anonymous by mistake. I rang Enthuse and explained to Rashika. She was extremely helpful and explained what she could do to include my name which she promptly did. I fully expected to be fobbed off but Rashika couldnt have been more helpful. Many thanks

Great customer service makes the slightly fiddly website more bearable. Special mention to Rishika for going above and beyond to help me restore my page for this year's Marathon.