Enthuse Avis 366

Gave up… useless and a ripoff

When contributing I didn’t spot that enthuse takes a significant extra % to pay for their administration. I do try to take care but certainly missed this when paying. I am normally happy to support such companies but not by the amount taken. Maybe no one else has ever missed this “slider”. I have spoken to enthuse and the matter has now been dealt with to my satisfaction. Well done enthuse.

The very prompt answer to enquiry resulted in me being able to combine my sponsorship money ( 2 amounts ) into one amount.
I am very happy & gratefulx

Wonderful, quick service as always to my query. Rachel Spanswick, was able to solve my problem with our first contact too.

Thank you.

SJF have been with Enthuse since 2022, we run a few ticketed events a year here in Ireland and receive regular donations from our kind donors, enthuse has helped us to provide an easy to use platform to our supporters. Fiona Goemans and Luke are always at the other end of an email when I need assistance (usually because I've missed a simple step), the team are very responsive and I highly recommend Fiona, Luke and the easy use platform!

I had a WiFi error in the middle of making a donation to a friend which resulted in two donations being processed. Asked Enthuse to refund one of the donations. Emma Smith at Enthuse had everything sorted out within 12 hours.

I received a very quick and helpful response from Danielle Taylor who was able to resolve an issue I had with my fundraising page. Great support from the Enthuse team. Thank you.

Danielle Taylor has been on hand to provide advice and add offline donation's to my page multiple times when struggling to find out how to do so. Easy experience and thoroughly professional.

I made contact to change some details and within the space of a hour, Danielle Taylor responded and worked through all that I needed to do. Very efficnet, and I was very happy with the ease of interaction

Danielle Taylor sorting the job out! Mass respect!

Extremely impressed with speed at which my query was addressed and my request processed! Liaised directly with Emma Smith who was extremely efficient and friendly.
Great service! Highly recommended.

A real human being to help me; Danielle Taylor is friendly, personal and efficient. Thank you!

Emma Smith was particularly helpful. Quick and efficient

I made a donation through the Enthuse website, however I missed the Gift Aid button. I was keen to add this to my donation so I contacted Enthuse and got connected to Emma Smith who sorted everything out immediately. A very prompt email reply, with excellent guidance and the situation was resolved . Now the charity is the beneficiary of the Gift Aid. Thank you.

We've really appreciated Enthuse and their service to us, and that was exemplified as we wanted to change the organisation that donations were sent to recently. Rishika Bhalla was a huge help in giving us the directions we needed to make the transition as smooth as possible, going the extra mile to complete tasks for us to help the move. Thank you!

The team - Jared and Luke - could not have been nicer or more helpful. They are super quick to respond and helped get our fundraising campaign live quickly when others said they needed a lot more lead in time.

I have been working with Jared and the team for 12 months now. It was important to me as a smaller charity CEO to have a bespoke service to ensure success and that is exactly what Enthuse has provided.
Throughout the past year the platform itself has helped us raise over £12900 in donations that we would have not gained otherwise. It also didn't stop there - we have had consistent input from the team on areas of improvement and new updates to the system which has been a breath of fresh air.

Very quick response and helpful, Thanks to Danielle Taylor