Complained about not being able to put any bank details in online - they called to say this had been sorted out - so I tried to put bank account details in and the problem still persists. REPLY... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Ramysa was most helpful in my queries, providing quick responses and solution to my questions. She was very knowledgeable and patient. Would politely request you revise the hold music on the pho... Voir plus
L'entreprise a répondu
I was helped immensely by Ramsiya, I wanted to transfer from my dealing account to ISA via the Bed and ISA process, this turned out to be a very easy and stress free, everything was taken care of, I w... Voir plus
L'entreprise a répondu
Struggled to hear, she was quite patient with me and willing to help although I got quite frustrated as I could not hear very well She reassured me saying I can help with that, and willing to take... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
EQi offers customers independence, choice and control over their investments. Invest in stocks, shares and funds with an EQi ISA, LISA and SIPP.
EQi
Écrit par l'entreprise
Coordonnées de contact
Royaume-Uni
- 0345 0700 720
- Hello@Eqi.co.uk
- eqi.co.uk
4,5
Excellent
585 avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Good customer support
Nivheda the customer support rep was very helpful and courteous, showing me where to find the information in Dividends that I needed
17 avril 2026
EQI help
Tarzy was extremely professional and kind when helping me access information about my account and retrieved everything very quickly and smoothly!
17 avril 2026
Easy to do trading
Easy to do trading and friendly staff. Been with them a number of years.
17 avril 2026
Struggled to hear
Struggled to hear, she was quite patient with me and willing to help although I got quite frustrated as I could not hear very well
She reassured me saying I can help with that, and willing to take time
Thank you
17 avril 2026
Helpful and patient
Nivedha stayed on the phone and helped me sign into my account
Very patient and helpful
Couldn't have been more patient
Thank you
17 avril 2026
Good service and helpful advice given
17 avril 2026
Excellent support on call from Ramsiya
17 avril 2026
The lady I dealt with was very…
The lady I dealt with was very efficient/knowledgeable, call completed in about 10 mins.
17 avril 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Ramsyia was so helpful and very calm
Ramsyia was so helpful and very calm. She helped me with log in step by step. Very professional at the same time. Good working ethics, passionate and happy to help.
16 avril 2026
Réponse : EQi
We're happy to hear that you had such a positive experience. We appreciate your kind words regarding the helpful and professional assistance you received. Thank you for sharing!
Helpful and explained well
16 avril 2026
Réponse : EQi
We're glad our explanations were helpful for you. Thank you for your feedback; we appreciate it greatly.
Problem logging on
My problem was solved very quickly and the assistant helped me all the way with my difficulties
16 avril 2026
Réponse : EQi
We appreciate your feedback. We are happy to hear that our assistant helped you resolve your difficulties quickly and efficiently.
Manish was very helpful and patient
Manish was very helpful and patient, he helped me with my query and made sure I had all the information in needed.
16 avril 2026
Réponse : EQi
We appreciate you sharing your feedback. We're happy to hear that the agent was helpful and patient, ensuring you had all the information you needed.
Customer Service at it's best.
Ramsiyah was polite, friendly and knowledgeable.
I appreciated her patience with me and my query was dealt promptly.
16 avril 2026
Avis spontané
Réponse : EQi
We're happy to hear that the staff member was polite, friendly, and knowledgeable! We appreciate you recognizing their patience and prompt service.
Excellent service
Spoke to Manish, he was very very helpful.
He explained everything very well and sorted out all my issues
15 avril 2026
Réponse : EQi
We appreciate you sharing your feedback. We're happy to hear that the agent was very helpful and explained everything well while resolving your issues.
Good staff - accent training needed
Customer helpline staff have always been very knowledgeable and courteous. Have had a small problem understanding someone due to their accent, however she maintained her polite attitude and we got the task completed.
15 avril 2026
Réponse : EQi
We're happy to hear that our staff is knowledgeable and courteous. We appreciate your feedback regarding the accent and are glad the task was completed. Thank you!
Réponse : EQi
We're happy to hear that you received Friendly support.
Réponse : EQi
We're happy to hear that our phone service was helpful. Thank you for your feedback; it means a lot to us.
Utterly incompetent - cannot be trusted with your savings.
Complained about not being able to put any bank details in online - they called to say this had been sorted out - so I tried to put bank account details in and the problem still persists.
REPLY
Stop harassing me for further details, I've already lodged a complaint (my second on the same issue) - presumably you only do this to have reviews taken down if people don't respond).
15 avril 2026
Avis spontané
Réponse : EQi
We regret you're still experiencing issues inputting your bank details online after our call. We have made direct contact with you so we can look into this further.
Very pleasant experience staff very…
Very pleasant experience staff very helpful and friendly
15 avril 2026
Réponse : EQi
We're glad you found our staff helpful and friendly, and that you had a pleasant experience. Thank you for your feedback.
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