esaske "Easy throw cast net" does not work, beware!
I purchased an esaske "Easy throw cast net, heavy duty, fast sinking". The ads and videos showing the net and how easy it is to throw turned out to be false. I bought the net and have thrown it over 25 times. I wanted to give it a fair chance to perform. The net is too light and does not sink fast enough; it opens fairly well to start but as use increases, it starts to tangle more frequently until it tangles most to the time. The net web holes are too large and fishes heads get stuck in the net and have to be manually removed. I wanted to return the item only to find a very confusing return policy. The bottom line is that you have 14 days to return the item and you must ship to China at your cost. That takes more than 14 days and costs much more than the net. You are basically stuck. Also, when esaske gets your email address, you can not stop their marketing communications. There is no unsubscribe option; if you reply STOP they won't; if you contact customer service and beg them to stop they won't; if you block their url with you mail server, they have a way around it. You can't get rid of them. Beware!!
Réponse de Esaske
Dear Customer, thank you very much for taking the time to provide feedback.
First, please allow us to sincerely apologize for this – whatever the reason, we are deeply saddened by your unpleasant experience. We firmly believe that integrity and customer satisfaction are the foundation of our business. Therefore, we take your situation very seriously and wish to investigate and resolve it for you immediately.
To resolve this issue as quickly as possible, we kindly request that you send your order information and relevant screenshots to our customer service email address: service@esaske.com. Our professional service team will contact you within 24 hours of receiving your message and provide you with a reasonable solution.
Thank you again for your honest feedback. We look forward to your contact and will do our utmost to ensure you feel our sincerity and the changes we make.
